When I went looking for a Wedding ring I went to Spence Diamonds first and was met by a very pushy sales lady that when she heard my max budget miraculously found a solution for the exact max budget. I went to look elsewhere but because my partner wanted Canary diamonds I went back. I was helped by a new sales lady who was very helpful and I purchased a wedding band and a engagement ring. When the rings were ready I went and picked them up and they emailed the receipt. I opened the email and was surprised there was 2 receipts because all I was ever told was the total. So the wedding band was $500 for a simple thin ring in the image in this reveiw, so we went back the next Saturday to return the wedding band because it was very overcharged. We were told that there is a $100 charge to return the ring because they claimed it was handmade. I get the engagement ring was hand made but the wedding band was a stock item. Then the lady left us standing there and left. I have never ever been in a situation where someone in a service industry has been so rude. I headed home and I made a complaint here on this site and they called and said they would remove the charge if we remove the review. I went back and they took back the wedding band and we gave them the enguagement ring to have it sized. My fiancee works Monday to Friday until Spence is closed, so we had to wait until a Saturday to go into let them know the sizing was incorrect. They said that the sizing now costs $67 even though they didn't size it properly the first time. I have no idea if all Spence diamonds treat their customers in this manner, but the Langley branch has been the most unprofessional and rude experience I have ever had to endure. It also makes me wonder how many negative comments are held hostage to get proper service and made to remove comments before they will act professionally. To force the removal of reviews in order to get satisfaction is rediculous. I will never recommend Spence to anyone and will never go back to this absolutely unprofessional company. read more

Hedieh from this location made us feel welcome and at ease right from the beginning. We have been to other places to look at engagement rings but none of them gave us the knowledge and peace of mind Hedieh did. It was funny that on our way in, a couple stormed out of the store complaining about price and feeling mistreated of being looked down upon. They were just being ignorant because they didn't do their homework and was "surprised" at the pricing for what they were wanting to get... You need to go in with a realistic budget and do your homework first (Cut, Color, Clarity... Compare apples to apples...) ... honestly go to other places, look for the same quality, size of diamond and then go to Spence. I even went online to the previous reviewer's suggestion: bluenile.com and they did not have the same cut, color and clarity that spence had for even close to the same price. You get what you pay for... The price range while we were looking around for the same ring we got at Spence was between $3,000 to $12,000 more. We thought we would have had to settle for something less due to our budget, but to our surprise, we were able to get what we dreamed of UNDER the budget and we got beautiful diamonds that represented our union. I would recommend this location to anyone... plus ask for Hedieh! :) read more

To whom it may concern: I would like to compliment one of your employees, Tatiana, for the excellent service she provided me and my father last month. I had come into the Langley location with my father to help him look for an anniversary gift for my mother. When we arrived we received a friendly greeting / introduction from Tatiana, she then proceeded to enthusiastically help us. We told Tatiana that we were looking for a pair of earrings, and she was quick to show us a large assortment that matched our budget. I was blown away by the customer service we received. Tatiana made sure to ask questions about my mother to gain insight in order to find the perfect gift. She was not pushy and took the time to help us. It was clear that Tatiana really took care and consideration into helping us. I have never met someone who was so proud and enthusiastic about the company they represented. I have worked in the customer service industry for years and believe that such a commitment to great customer service is to be commended. As long as Spence continues to provide great experiences like the one we had with Tatiana, You can be sure that I will continue to do business, and recommend Spence Diamonds for years to come. Sincerely, Veronica S. read more

Amazing experience! Picked up our beautiful engagement ring this weekend... It is a stunner... From start to finish, the entire interaction has been seamless, easy and comfortable. My fiance was really nervous to even start shopping for rings, but the people at Spence Langley eased his worries and made him feel like a rock star. He was proud of his newfound knowledge on diamonds when he came home! I went in and picked out a few styles prior, shared these with him. He then went in and from what I was able to get out of him (he is a man of few words - ha) had a really great time. From a girl's perspective, loved the selection and the fact that I could try on styles and play in the showroom on my own. The team was so friendly and fun. My ring is stunning. Had the opportunity to show it off for the first time last night at a family dinner, and let's just say my man felt like a hero. He did REALLY good! Thank you, Spence for making my beautiful ring and for making it all so fun and enjoyable. read more

I don't know what everyone is talking about on here. Me and my friend went for our first time today and were given the best customer service. We were welcomed at the door with a smile and a hand shake. Napoleon was amazingly friendly and very easy to talk to. At no time did I feel pressured into anything and felt free to wander around and try on whatever I wanted. Me and my friend were offered water to enjoy as we checked out the thousands of beautiful rings. Napoleon treated us as friends and never hovered over us. The other sellers were just as pleasent and made themselves noticed but never intruded upon us. We enjoyed ourselves for a good hour, taking rings around the store, studying, comparing and generally being typical girls in a diamond store. I will be coming back here to buy my ring, because I am pretty sure I found the ring of my dreams. (Now just to convince the man to buy it for me!) 5 stars any day of the week! read more

I recently purchased an engagement ring at Spence Diamonds in Langley. I knew nothing about diamonds, but when I was introduced and began working with my consultant Kris, I quickly began to feel like my experience was going to be a good one. He was very knowledgeable and patient, while never making me feel pressured or rushed during my experience. He was able to confidently answer all my questions and helped to eliminate what could have been an intimidating purchase. The rest of the staff was also very friendly and I felt they all took COVID safety protocols seriously. Thank you to Kris and the staff in Langley for my experience. I will be recommending and using Spence Diamonds for future purchases. Dave read more

My husband and I went to the Spence store in Langley to pick out a pair of diamond studs for me recently and I can't say enough about our experience in the store. Staff were friendly and knowledgeable, and helped us the entire way through the process of what (for us!) was a very large purchase. I love the idea of the 'trade up' policy (studs can be brought back at any time to trade in for any pair worth 50% or more of the original purchase price), and I feel much more relaxed knowing that I don't have to worry about loss of damage with the warranty supplied. LOVE LOVE LOVE.... thanks so much Spence Langley!! We'll be back :) read more

Having fun at Spence. Scouting mission for my engagement ring. Feel like a little girl playing dress up. Get to try on as many rings as I like! Best part - get to see the price on each one. A girl can dream, but I respect my boyfriend's budget! After all, we do want to buy a house one day : ) Learned a ton about diamonds. I thought I knew diamonds! Cool looking at diamonds under a microscope. Only complaint is that I wish my boyfriend is here with me. I can see that he will be nervous to come here on his own, but will assure him everyone here is so nice! read more

as someone who knew close to nothing about diamonds I searched several stores before walking into Spence diamonds. The staff was incredible and helped me not only select a diamond but explain in great detail what i was buying. The break down and explanation of the diamonds was something i had no clue about before. I do a lot research and searching before deciding to make a purchase this large and I am glad i set foot into this store. Thank you to all the wonderful staff for putting up with me over several visits to help me find what I was looking for. read more

Hello. I know how important it is to receive commendation when it is due so I would like to convey to your Head Office team that I received exceptional customer service from Tatiana at your Langley #04 store. At first impression, she seemed quite young but I soon realized that she is very professional and knowledgeable and did not miss a beat when it came to looking into my needs and following up. She also was very friendly , personable and showed a caring attitude. You can be assured that your store is in good hands! Sincerely, Lisa read more

We ordered our rings at the downtown location through Jovita (AMAZING). I had asked for the pick up to be here. The order was for two simple bands to be fused together. It took us three tries. Every time I was at the Langley location the dedication to customer service astonished me. Alyssa and Amit were committed to getting me the ring that I had dreamed of - when I was ready to give up and comprise with another ring the ladies did not let me. I look down at my ring now and can't believe how lucky I was to have Alyssa and Amit fighting for me read more

I had an amazing experience the other day when I walked into Spence to purchase a diamond ring. One of the diamond consultants, Alyssa, was very sweet and helped me choose the perfect one. I really appreciated her honest opinions and how educated she was on diamonds because I had no idea picking out a ring could be so complex. I've always heard ads for Spence Diamonds on the radio and so that day I happened to just walk by and decided to check it out myself. Overall I had a great experience and the customer service was wonderful. read more

Great Service and a fantastic product. Kat at the front desk was very helpful in steering me in the right direction and helping me figure out exactly what it was that I was looking for in terms of the style of the ring. Then Katie, the store manager, gave me all the information necessary to make the best decision possible in all aspects of the ring. I would highly recommend Spence Diamonds Langley due to the diligence and genuine care that the staff put towards their clients, as well as the incredible end product. read more

Worst service ever! Go to bluenile.com the diamonds are 3/5 the price and they are GIA certified. Spence Diamonds is terrible! I literally signed up on Yelp to post this because they are that bad. Avoid the cougar lady with dark hair and too much makeup. She tried to tell me their diamonds are better than other places even though they were all GIA Certified. And totally rude about it to boot! I will never recommend this location. Maybe others are different but they don't get my $10k now... read more

At Spence Diamonds you get exactly what is advertised, yes you hear the commercials over and over you know what I mean. You walk into the store the staff is so friendly, kind and patient. We spent hours in the store picking out the perfect ring at no time did we feel any pressure. The staff stayed to the budget we gave them and didn't try and pressure us to go over that. Thank you Spence Diamonds (Langley) I love my Ring. read more

I just bought an engagement ring for my now fiancee and the process went very smoothly. I knew what I wanted immediately and the lady that helped me (named Victoria I think) helped me get in and out quickly without any problems. Would recommend if you know what your lady wants in a ring. If not, I'm sure they could help you find one. read more

Me and my girlfriend went into Spence to look for and price out engagement rings. The staff there were incredibly helpful, professional, and polite. They explained everything, they answered all of our questions, and they left us to look around when we wanted. The prices also cannot be beat. I would 100% recommend going to Spence. read more

Nicki Holborn was amazing! We upgraded my centre stone for our anniversary and it was truly a great experience. Nicki is very knowledgeable, and she really listened...and delivered on what we were looking for. Highly recommend visiting Nicki at Langley Spence Diamonds if you are looking for anything "diamond" related. read more

My fiance and I have been so pleased with Spence Diamonds! Chris has been so helpful throughout the whole process! I love my engagement ring and we also have recently purchased my wedding band. I would definitely recommend Chris to anyone purchasing a ring. He pays attention to detail and makes sure your ring is perfect. read more