Nearly a month ago, the diamond fell out of the setting on my engagement ring. Unfortunately, I wasn't able to remove my ring from my finger and required it to be cut off my finger. After calling around to many different jewelers, I stumbled upon Jewellery Clinic. I walked in and quickly had my engagement ring, wedding band, and another ring cut off my finger by Khoa. He was gentle and kind and was able to calm my fears and anxiety. I decided to have my rings repaired at Jewellery Clinic, as opposed to taking them somewhere else. Genisea helped me, explaining my options, with ZERO pressure. I was promised that my rings would be ready by my anniversary at the end of the month, to my surprise, they were ready for pickup 3 weeks prior to my anniversary. Last weekend, I went in to pick up my rings and I was WOWED! My rings looked brand new and sparkled. I was beyond impressed with the service, professionalism, and the quality of the workmanship on my rings. I will definitely return here again and I've already dropped their name to several friends and family. read more

Based on favorable reviews on Yelp I decided to try the Jewellery Clinic even though it was a relatively long drive from Langley. I am so glad that I did! I took in 4 watches - 1 was a heart monitor watch that I was told where I bought it that it had to be replaced. I also took in an Ironman watch with a broken strap and 2 other watches. The owner had these all fixed in a few days for a very reasonable amount. He phoned 2 days after I dropped them off to let me now he was searching for a part and even apologized that everything wasn't ready yet. The main thing is that other places had told me my 2 watches couldn't be fixed - he fixed them. He is very knowledgeable and engaging. When he introduced himself to me he said "my name is xxx and I want to be your jeweler. No question that he will be. He told me that they do a lot of custom jewelry and gave me some ideas on how to go about working with him on some silver pieces that I'd like refashioned. I look forward to my next visit there. read more

I took my elderly Mother in to have a ring cut off her finger, as her arthritis had resulted in enlarged knuckles. She was greeted with such kindness by the woman behind the counter, who offered her a seat and took a look at her hand. A few minutes later a gentleman came to the front to assist my Mom. He calmly explained to her what he was going to do and reassured her that it would be totally safe. These people are so compassionate and helpful. They are true professionals, both in their work and how they approach customers. The entire experience was delightful as well as easy and quick, which means so much to me and my Mom. Even simple events that are out of the ordinary can be stressful for elders, and the warm people at the Jewellery Clinic seem to know that. I will be sure to bring any and all repairs I have to this business. They have my highest recommendation. If they read this review, thank you again for what you do. read more

Do not hesitate for one minute to contact the Jewellery Clinic for any of your Jewelry needs. The entire team works cohesively to give you 100% of their best work and to guarantee 100% satisfaction. Guaica and the team created an original one of a kind, beautiful wedding ring for me by taking my idea and bringing my vision to reality. The ring is stunning and the quality of work surpassed my expectation and therefore has solidified my trust and loyalty to this company. They are honest and work hard to remain a reputable business. I can not say enough great things about the Jewellery Clinic. What I can say is that you should meet with them and see for yourself what the team can do for you. read more

I left my grandmother's necklace to be fixed and within a day I received a call that it was done. The price was incredible, what they quoted is what I paid. The staff even more incredible. Truly professional, kind, personable and most helpful gents, I've dealt with in a long time. You guys ROCK!! Thank you thank you for taking care of your customers "like family" With sincere thanks to all that I dealt with. I recommend these guys for your jewelry repairs. Especially having lost trust in the past with jewelry stores. These guys are not those guys!!! Truly trustworthy!! read more

Guaica made us feel very comfortable from start to finish, fully explained what would be done on resizing a couple rings we were dropping off. He Showed us the diamond inclusions as well as a serial number and he explained we will see those markers again when we pick up the rings to ensure nothing was compromised. We also had appraisals done on a few extra items and the appraised value was impressive. I would not hesitate to recommend Guaica and the Jewelry Clinic to anyone that asks and I will return myself. Thanks again for the wonderful service read more

An old Raymond Weil watch was given to me by my father, and it wasn't running when I received it. I brought it to Jewellery Clinic to have the battery changed, but it still didn't run. They ended up cleaning the watch's quartz movement and returning it to me, working great, and for a very reasonable price. The staff were very friendly and professional. Their service was quick, and they were transparent about everything they were doing from start to end. I definitely will be making this my staple jeweller from now on. read more

I have been coming here for years i have had several specialized watches(omega/ Lange & sohne/ junghans) serviced and repaired, with a couple of ring resized and one pair of earrings that i bought for my wife threw people jewelers with serveral attempts for them to get diamonds to stay in even with there warranty i brought them to rod and its been a couple months and there still in place, i wouldn't go anywhere else for my repairs and plan on making a custom bracelet piece made soon. read more

Excellent customer service. Friendly staff and superb craftmanship. I was referred to them by a friend and glad I went there. I even called a jewelry store in the mall initially and they were unable to do my small job quickly (they had to send it away) so they ALSO recommended the Jewellery Clinic. It was a simple replacement of a clasp on my necklace. They were able to fix my necklace while I wait and I was on my way in 10 minutes. Very reasonable prices!!!! Bonus read more

I can only rave about this clinic. Their workmanship is exceptional and their customer support is outstanding. Everyone has been wonderful. The majority of my interaction has been with Camilo and he is great. He has walked me through all aspects from updating my existing jewellery, creating new pieces and repairing antique pieces. I think I am very lucky to have found this company and would highly recommend them without hesitation.. Cheers, Bev S. read more

Amazing and very quick service! Everyone is so kind and able to help with anything you ask. I had my engagement ring resized and the stone tightened, while my fiancé had his watch repaired. They were able to complete these both beautifully within the day and for a very reasonable price. I would highly recommend using the Jewellery Clinic for all of your jewellery needs. read more

Yani was amazing!!!! Best customer service ever!!! When she found out we needed our piece of jewelry fixed for a special occasion (we had just found it) the next day she said It had to be fixed today for your celebration tomorrow. She saved the day for sure. Thank you Yani and Jewelry Clinic. read more

I had two rings sized recently at the Jewellery Clinic and was very impressed with their professionalism and their quick service. They took the time to explain all my options to me and were patient with me as I am picky about how my rings fit. I wouldn't take my jewellery anywhere else. read more

There should be more than 5 stars for G - the guy is awesome to work with .... I had a unique situation - my fingers are slightly "webbed" so he had to custom design what's turned out to be a fantastic ring! I won't hesitate to use him again for any of my Jewellery needs! read more

I needed to get a ring resized and they took great care to make sure it would be the right fit for me. The staff were friendly and professional and did a great job. The ring ended up being ready on the same day and it cost less than other places I looked at! Thank you! read more

Excellent service! I took my brooch to Guildford location. The service was very professional. The gentleman at the front counter has very good knowledge about antique jewellery. I recommend the Jewellery Clinic in Guildford. My rating is 5 stars. Svetlana K. read more

Very helpful. During these hard times everyone had their masks as usual and fixed my 3 items. I am going back with more jewelry items because of the quick service. read more

G is amazing to work with and he really listens to what you want made. He is professional and delivers the best quality work. I will definitely go back. read more

My place go to for jewelry. G, definitely best jewelry owner in town!!! I got my necklace, earrings here. 100% satisfied!