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Lugaro

3.0 (24 reviews)
Open 12:00 pm - 6:00 PM

Services - Lugaro

Watch cleaning

Watch part repair

Watch seal testing

Lugaro Jewelry Photos

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Recommended Reviews - Lugaro

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3 years ago

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2 years ago

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7 years ago

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Lugaro J.

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6 years ago

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4 years ago

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7 years ago

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13 years ago

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12 years ago

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12 years ago

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7 years ago

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8 years ago

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7 years ago

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12 years ago

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9 years ago

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11 years ago

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10 years ago

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11 years ago

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11 years ago

Just bought an Omega watch from Jerry at Lugaro Metrotown. Very knowledgeable and great customer service. Very happy customer!

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Lugaro J.

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13 years ago

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14 years ago

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10 years ago

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14 years ago

Horrible service. I was treated so rudely and told they would not help me because I didn't purchase my jewlery there. Do not go there.

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12 years ago

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9 years ago

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Review Highlights - Lugaro

I've bought a few items from Lugaro over the past 3 years: a Tudor Black Bay, an Omega Speedmaster Professional, and my weddings bands.

Mentioned in 2 reviews

Read more highlights

You might also consider

Timeco Watch & Clock Repairs

Timeco Watch & Clock Repairs

(7 reviews)

Metrotown

What a joke! Came in to inquire about replacing a watch battery and the guy was condescending and…read morerude. $14 to change. I would rather spend the $1 extra and go to Sears. Way better customer service at Sears. This is a Canadian owned company? I would have rather supported them instead of a large retailer but it is always the service that makes a difference.

Time for a treat! I was looking for a rose gold watch for myself. Only a few stores had these…read moreoptions, but Timeco at Metrotown was one of the only carriers of Marc by Marc Jacobs watches. When I initially entered, no one seemed to notice or they didn't approve me, which I appreciate when I'm just browsing. Fortunately when I looked up for some help, someone was there to assist. I tried on the Henry Rose Gold Watch with Crystal detailing. Instantly I fell in love but I took my time with looking at it on my wrist in the store, which the salesperson didn't seem to mind at all. I asked about warranty, they said there was a 2 year international warranty for the watch by Marc Jacobs. As for Timeco, they offered a one year warranty just for battery replacement, which I doubt will die in one year but better than nothing. Before ringing up my watch, I had the band sized. The salesperson said it was a final sale with no exchanges or refunds after the adjustment. Of course I had fallen head over heels for it so I knew I wouldn't be returning it, but for people who aren't as confident... please be aware of that! With a few quick bangs and clangs with a wooden hammer, my watch was adjusted perfectly. My salesperson was careful to ensure I got back my extra watch band pieces, stamped my warranty booklet and I was off in a blissful cloud of rose gold timekeeping. Overall, I had a positive experience at this location.

Fossil Store

Fossil Store

(6 reviews)

$$

Metrotown

I like Fossil. I like their watches, and I like their leather goods. Usually I have had really…read moregood service here. But... there's always a but.... I bought a watch here nearly 2 years ago for my man friend. Awesome watch, gets compliments all the time, so no problems there. However, I took the watch in to get the battery changed. I had checked with the store a few days before to see if they did them in house. Yup, no problem, $10. Sweet deal, I thought. So I brought the watch in, dropped it off and went back 10 minutes later. Apparently THIS watch face is different from other watch faces and doesn't fit the compressor for re-sealing the back of the watch. So they can't do the change for fear of cracking the crystal. I was told to try a couple other places in the mall, but warned that they would probably have to send the watch elsewhere, as well. Meanwhile, as I am having this explained to me, a sales girl comes up to my neck and starts inspecting my necklace, and touching it... all up in my business. Please, if you like something, just say so, and I can show it to you if you want a better look. Don't just walk up to me (while I am engaged with someone else, mind you) and start touching me without saying a word. That's creepy. I'm not a mannequin. Anyhow, after making my way around the cursed Metrotown, I decided on TimeCo, but their rate was double what Fossil would have charged me if they could have done it in house. And supposedly, Fossil watches may have more than one battery, so if there are extras I will have to pay more... Why the eff would they need more than one battery? And how am I supposed to know if they are telling the truth? First of all, when I bought the watch, it would have been nice to know that the battery changes were going to be an issue. And second, maybe if you are going to sell those difficult watches then make some equipment that can deal with them in house, so your customers don't have to go elsewhere and pay more money. And extra batteries? Why? Clearly, the staff at this store are not to be blamed for not having the right equipment. That is a Fossil issue. But not letting me know when I bought the watch was a failure, and all-up-in-my-business chick was just creepy. The staff member (I expect she was a manager?) who explained why they couldn't do it was very nice and professional and I had no issues with her or the rest of the staff. It was just very disappointing to have to get it fixed elsewhere. Fossil should take care of their products, and I shouldn't have to pay more than everyone else does to have a battery changed. I don't mind waiting a few days, but come on, $20? Lame.

What on earth is this abomination of a retail store? They are horrible. Tachy displays. They have 8…read moreof each watch sitting next to each other. Wow I feel so unique buying one!

Lugaro - jewelry - Updated May 2026

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