Doug has been my agent for over 25 years. He is honest and will recommend the very best insurance…read moreoptions for your vehicle and home. He is personable and really cares about his customers, more important he makes the entire insurance process easy by explaining all the options and making a recommendation that is not meant to make you go broke. I highly recommend Doug for all of your insurance needs.

Doug has been my State Farm insurance agent for twenty years, I highly recommend him for your…read moreinsurance needs. He takes the time to find the right policy for you.

Scott saved me when he speedily readied my flood insurance for an already troubled escrow. I had…read moreshopped for flood insurance and thought I had secured a bonded policy, but never heard back from the agent until it was too late. Scott stepped up and made it happen. He was professional, courteous, and so very helpful. I'm in my new home thanks to those that helped along the way. You're in good hands with Scott as your agent.

Scott responded very quickly, and altho I didn't end up working with him bc condo insurance is…read moretough to get in CA, I appreciated and admired his straightforward, honest, and empathic reply, letting me know that he could provide quotes for non-admitted companies only. But he pointed me to a few of the larger insurance companies that might be able to help me, and sure enough, one of them worked out. So grateful for your help, Scott!

Lester Ellis is the agent with his name on the sign and he was nowhere to be found; he was on…read morevacation when I signed up for a new Farmers homeowner policy and on vacation when Farmers canceled my homeowners policy (apparently if leaves gather on your roof in autumn it's goodbye). I never received a call or email from Lester when I was a new client nor a courtesy when my policy was canceled out of the blue, effective Christmas Eve no less. If you are looking for the kind of agent/client relationship Farmers pretends they offer, you will not find it here. I doubt you'll find it with Farmers in general but definitely not here. The one star is for Kristi who, as far as I can tell, runs everything in the office. She was helpful and courteous when I was a new client and annoyingly loyal to Lester when I presumed (correctly) that he was AWOL throughout our experience. Your home is important. There are many companies out there, be picky and careful and find a good!

I've been a client and a customer of Les Ellis since 1997. I have also been fortunate to be…read moreinvolved in his charitable organization. Strive for Change. if you are looking for an absolute pro, with impeccable support staff, Les is your guy and Ellis insurance is your team. You cannot do any better. I have used him for everything from large HOA policies to small renters policies and everything in between.

Got dumped by my insurance mid year. Knew we were still in…read moreopen enrollment and tried calling literally everyone on the Covered California list. John was THE ONLY ONE who answered the phone (and on the first ring!). He took me on a tour of websites that could help me, and helped narrow down the type of insurance to look for. Friendly, helpful, knowledgeable. That's pretty much all I need in a broker! Thanks John!!

We love working with Inclusive Insurance because they provide use with a great Employee Benefits…read moreand without additional cost they provide a great Human Resources Enrollment system that enables us to measure and track variable hour employees year round with one easy to use solution. Best of all it plugs into ADP our payroll system. Employees love that they can see their employee benefits at home and we love the simplicy of enrollment and people management with our no cost system we get from Inclusive Insurance.

I've been with Nelson Chow Insurance for many years they take a personal and hands-on approach to…read moretheir business which is a great relief considering most insurance companies are all online and a personal agent seems to be a dying breed. They are friendly kind considerate and always accommodating I plan on using their services for many years to come. Thank you Kathy and Nelson your the best

Allstate took my premium and then way lowballed the estimate when someone hit me cause they guessed…read moreI was not going to repair the car. They didn't even sign the check they gave me and refused to send another one in less than two weeks, so I had to drive back to get them to sign it. I filed a complaint with the CA insurance commissioner. A month later Allstate quickly wrote me another check for more than the first one, so they had low balled my estimate so much they ultimately had to give me more than twice as much. I was hit by someone who had State Farm insurance right before this and the damage was much less but they gave me more than Allstate's two checks added up to with no hassle. You are in bad hands with Allstate.

Jeff Azzarello is the person you want to work with if you want professional, knowledgeable and…read moredependable Agent for your insurance needs. Not only his pricing is by far the best, he is efficient and faster than lightning speed. Thank you Jeff!

Used to be amazing but ever since my first experience back in 2020 I've had to actively reach out…read moreto them to remind them that my renewals were coming up and asking them to shop rates. For my 2023 policies, my homeowners insurance carrier stopped offering policies in CA, and I was forced to switch over to another provider. I made the switch through Stone Creek but they never notified my mortgage lender of my new policy / carrier, so the lender thought I didn't have a policy and charged me for one of theirs. It took 6 months before I noticed and had to work with them to get a refund. My renewals for 2024 are actually coming up in less than 2 weeks and I have yet to receive any updates despite multiple attempted reach outs to my account manager (Robin). Ironically, I've been trying to get in contact with her for over a week (called and left a voicemail, left messages with two different receptionists) and it was only after I posted this review that I received an email from her. I shopped quotes with the same carriers directly, and am getting lower quoted rates, so at this point between the total radio silence and the higher cost of doing business with Stone Creek, I'm uncertain what SCIA's value add is. Ultimately, I ended up switching over to Jeff Wong out of Bencia and ended up saving $600 / year on my homeowners insurance alone with same carrier (Mercury). I swapped my Umbrella policy over as well, but kept my auto insurance as is as the carrier (Oregon Mutual) was still the best option.

Jerry Tench was my agent far too long. He was evasive and would not talk to me on the phone nor…read morerespond to me questions in email, despite asking him several times. He took actions I did not want without consulting nor informing me. He canceled automatic payments on my home owners policies for both of my properties, when I asked him to cancel the auto payments on just one of the properties. He never mentioned cancelling my insurance on both properties. At that time I was not monitoring my accounts which are all set up on auto pay and didn't realize the premium was not being paid which resulted in the cancellation of the policy. The bank through which I have the loan charged me an exorbitant amount for the required homeowners insurance. Jerry Tench never imparted information having to do with my insurance such as letting me know my deductible let alone offering any helpful information. He is judgemental without knowing the facts and has preferential customers whom he treats as valued customers, which is why he has some good reviews. I strongly regret having had him as my agent. I hung in there for a decade thinking that things would get better but they got worse. After having any interaction with him I started to become extremely agitated and angry. When I finally had the wherewithal to ask to change agents I met with a lot of resistance from him.He was defensive and refused to initiate the change of agent, insisting the other agent has to initiate the change. The other State Farm agents with whom I spoke told me that was not the case and it would put them in a position of appearing to be taking his clients. It took an inordinate amount of time to extricate myself from his client list. I would give him no stars but that is not an option. Do yourself a favor and find another agent!!!! PS with him my house was grossly underinsured. He never looked at the property which is not far from his office and never checked building costs. Shame on me for taking his abuse for so long, Stay Away!!! .

Jerry is as good as it gets when it comes to having a State Farm Agent. He is heavily invested in…read morehis clients and pays attention to the details. He has been in this business longer than I've probably been alive and he knows what he is doing. I would never trust my policies to just anyone. I feel safe with Jerry as my agent & would highly recommend him to anyone.

We have worked with John for many years and valué both his excepcional honesty and customer service.read more