I needed to replace my renters insurance; its annual premium had almost doubled from last year. I…read morealso needed to acquire earthquake insurance. I tried researching online on my own, but every company's site required me to answer *many* questions before it would give a quote, and I didn't know if I was checking with *all* available insurance providers. (Turns out I wasn't.) As it happened, I came across an article about finding insurance, and it recommended contacting an *independent* insurance broker, and that led me to finding Avail Insurance Solutions. Avail wound up finding a renter's insurance provider and one for earthquake coverage; the combined premiums totaled about the same as what my new, higher rate would have been for renters coverage only. So, I'm very happy with Avail's service.

My first experience working with Brian was pretty good. Once I had my policies in place and I…read moreneeded to make changes/corrections or had questions it was a lot harder to get support from Brian or his office. Recently, my insurer drastically increased my rates without informing me why and the only way to address this was to work with Brian. I got in touch with the office and expressed my interest in getting this corrected or having other options before my policy renewed and managed to get Brian on the phone to discuss. He promised I would receive options or a solution by the next business day. I never heard back. I ended up switching to a different insurer (not through avail) and it took multiple attempts to get Avail to cancel my old policy. I think of the whole point of working with an agent is to get better service than dealing directly with an insurer -- with Avail that was certainly not the case.

He was amazing . Great service and great price . I was stressed and was able get all my insurance…read moreneeds in one place

I highly recommend Jason. He was able to obtain insurance for a complex property that several other…read moreagents were unable to work on. He is very friendly, knowledgeable, responsive, and detail oriented. We look forward to continuing to work with him.

We have been customers of this agency -- starting with Dave's father -- for 32 years. We have six…read morepolicies with this agency. But today, when we really needed them, we're left high and dry. Folks - I hope you will read this before you take your business to this agency because you -- and your business -- will not be valued. That was the worst part -- the fact that Dave made it clear that he doesn't care if we stay with his agency or not. We are on the brink of being thrust from our home for months by major construction to repair structural damage, but Dave Stewart insurance won't be there to cushion the blow. I might as well have no insurance for all the good it's done me. Now I feel like a fool for staying with this agency so long and giving them so much business.

Do not buy insurance from Dave Stewart unless you want terrible service and denied coverage when…read moreyou need it most. Like after a catastrophe. Or if you want Dave to simply call you back when you have a claim. He doesn't. Easily one of the worst business/customer service/policy holder experiences of a lifetime. During the power outage in Oakland on January 20th, our 3 basement sump pumps failed with no power provided by P, G and E. As a result, the water accumulated and began to rise, eventually up to over 3 feet deep. Many of the items we had stored floated around, and eventually caught on fire when making contact with the heater. I was less than a minute away from leaving my house for the day with my 10 year old Golden Retriever locked inside, when I smelled smoke. I acted quickly and made 3 breath holding trips down into the flooded basement with a garden house, eventually extinguishing the flames before the house would have probably exploded with gas lines, a heater and a water heater surrounded by 6 foot flames. I called Oakland fire, who responded with 3 trucks and 10 firefighters in 5 minutes. I called David Stewart's office right away, where I was greeted by an assistant who insisted on taking my information instead of letting my talk to my agent. After 10 painful minutes of literally having to repeat every word at least twice, I asked her to please have David call right away. He didn't. Not even close. I needed to find out right away if our policy covered a cleanup organization like Serve Pro to come and help us with the aftermath. His assistant clearly had no clue about how to interpret a policy. We knew that if we were not covered, we would have a group of family and friends help us with the basement. We can't afford Serve Pro on our own. The next day, the assistant (no Dave yet) called me and promptly called me the wrong name and had the wrong case, and didn't really appear to remember much about me. I asked her to please have Dave call me. Friday. Standing water damage in the basement worsening. No call. Finally, on Saturday, I call and get Dave's voice mail, where I had a chance to express my shock and displeasure regarding his complete absence. He calls me later that day to tell my to hire Serve Pro, "whether or not we're going to pay for it." Serve Pro shows up in one hour, with 7-8 guys, does a fantastic job. They come back every day to check on things, photograph everything, archive everything. Meanwhile, State Farm's central Catastrophe department is calling me repeatedly to tell me that "an adjuster would be on the case in 24-48 hours." The same thing the next day. And the next. Finally, we get a voice mail on Sunday night 5 DAYS AFTER THE FIRE. Then on Wednesday, January 27th, said adjuster arrives at our home to tell us we have been denied coverage. Surreal, cruel, and devastating. We are on the hook for thousands of dollars with Serve Pro. If had left the house earlier and/or not extinguished the flames, our house, with our dog inside, would have burned to the ground. And we would be denied coverage based on a water damage exception. State Farm is denying the claim based on the fact that water damage to stored contents and physical structure is not covered in the policy. Which only considers the effect, not the cause. When an electrical outage "outside of the residence" (i.e. P, G and E) leads to equipment failure (like sump pumps, which are a means of protecting the house), the case is not just water damage. It's cause and effect. State Farm selects the wording that suits them, denies claims, and keeps the company profitable. I promise to update this review once our lawsuit is settled, even if we lose. At the very least, we're suing on principle. At most, we want compensation for our losses from a policy we've paid on for 11 years without a single claim. David Stewart's service was just awful and very insulting in our time of need. State Farm's was as bad or worse. If I were to make one suggestion to the marketing department, it would be this: It's time to change your jingle/slogan. You know how it goes. Here's my idea for the new one: "Unlike a Good Neighbor, State Farm is Where?"

I had an amazing experience with Wesley, he made sure everything was easy. one of the thinks that…read morereally was a huge help was he was extremely educational And toke the time to explain to me how the insurance works!! thank you wesley for your great customer service!! I hope you stay with this company your making a difference! have a great weekend!!

Tiffany and her team have been amazing. We had another team for the first 25 years that we lived in…read moreSan Francisco but they retired. We were assigned to someone else, but our previous guy highly recommended Tiffany and we switched to her. They are prompt and friendly with every question I send to them. Tiffany herself and I have a call at least once a year to go over our situation and insurance needs and change things, whether up or down, as is appropriate. I don't think you will find anyone better in the Bay Area.

Jeff and his agency always been great to work with, whether it is auto, home , or business…read moreinsurance, he's got you covered! I've been a client and friend for 15+ years. Highly recommended!

I've been using Jeff Wong's insurance team for a long time. He's kind & knowledgeable with…read moredifferent types of insurances. He's a great guy that enjoys outdoor activities like tennis. He's easy to communicate with and I highly recommend him for your insurance needs. =)

I spoke with Lena at Farmers Auto Insurance. I was treated…read morewith such understanding and kindness, I had to write. She took time to assess my needs and to give substantial, well-I formed knowledgeable information that helped me make a decision WITHOUT bias. If you want good advice and a discussion on whether to switch auto insurance call Lena.

Elbert and Lena are the best! They always pick up the phone, call you if you forget something and…read morenever up sell you. I have been with them for years and they are always there for me...even when they are on vacation. I have struggled personally with Farmers rate hikes for auto but have my other things insured with Farmers and it's because of the service from Elbert and Lena!

I did not use him so I'm not sure how his service is. My experience is that I requested a quote for…read morea home in Benicia, mentioned he can insure my home in Martinez. If he can't take time to read throughly before replying, I wouldn't trust this person with creating quotes.

If you live in Franklin Canyon or Alhambra Valley this agent will take care of you and save you…read moremoney. I highly recommend this Great local Farmer's agent.

I would recommend Mason Campos for your home insurance. He's responsive attentive and made sure I…read moreunderstood every step of the process. My previous insurance agent dropped the ball and Mason very quickly made sure that I was covered. Give him a call I'm sure he'd be happy to hear from you.

I had a terrible experience trying to receive a quote for homeowners insurance. Over the course of…read morea week, I needed to have multiple conversations with the agent to provide additional information. I am OK providing the necessary information but the process was very annoying because I frequently had to follow up with my agent to remind her to complete the next step. After about a week and a half, I stopped hearing from my agent about the quote she had promised. I reached out to her and asked if Farmers was going to quote my insurance. She said yes and yet another week has gone by with no contact from my agent. At this point I'd fed up with Farmers and don't want to do business with them. Overall, the company was very unprofessional! If they can't insure me, that's fine but please be up front about it. Otherwise, it's a waste of my and the agents time!