The folks at Freeman Insurance Services, Inc. are all very professional, knowledgeable, customer…read morefocused and proactive. In particular, Sujan is wonderful. He is very detailed, knowledgeable, proactive, customer friendly, and customer focused. He utilizes the tools and resources available to give his clients the best service and insurance options. I really appreciate his professionalism and meticulous, detailed manner of conducting business. He got me comfortable with four separate insurance related products. I am very happy with the results. He was assisted most capably at the start of the process by Tasha Roe. Bottomline is that I feel very appreciative and comfortable with having them as my insurance professionals. Thanks for all of your great work and efforts. Looking forward to working with you in the future.

The customer service (eg the person who I spoke on the phone / who claimed to be the owner) is…read moreHORRIBLE - incredibly RUDE, has no manners, doesn't listen but would talk over you, and doesn't listen to your requests at all, etc. The most ironic thing is they're in service business. So use your judgment wisely. Don't fall for their trick which is to get you in the door and then treat customers horribly

Christiane was incredibly helpful to us. My son had a fairly complicated situation regarding…read moreCovered California, and Christiane was patient and helpful, and incredibly knowledgeable. She spent time helping us understand our choices, and then she efficiently took care of setting everything up. She was very accessible and wonderful to work with.

Very competent and patient Medicare broker! Helped my difficult elderly friend find the right…read morepolicy. I plan to use her in the future.

He was amazing . Great service and great price . I was stressed and was able get all my insurance…read moreneeds in one place

I highly recommend Jason. He was able to obtain insurance for a complex property that several other…read moreagents were unable to work on. He is very friendly, knowledgeable, responsive, and detail oriented. We look forward to continuing to work with him.

So glad to have Alive between us and the insurance companies. On multiple occasions, they've always…read moregone to bat for us, they never pressure us, they always present options, take our priorities into account, and are extremely accessible. Leslie is the greatest. Thanks!

The folks that Alive Insurance are absolutely first rate. I've worked with them for decades, and I…read morelike that they will shop around for the best insurance provider for me for my home and my car. I can't recommend them highly enough.

I've been a customer of Lee Insurance for almost 10 years. They handle our renters insurance and…read morecover both our cars. Our health insurance is covered through my company. The agents have always been super helpful and friendly. If you're like me, you don't know anything about insurance and are trying to find the best balance between price and coverage. They helped me feel comfortable about my policy and my payments. Not much more I could ask for.

Brandon helped us to put together a great home and auto insurance package while we were purchasing…read moreour first home. With all the stress and new things to learn when becoming a first-time homeowner, it was so great to have someone so knowledgeable and helpful to take care of the insurance side of things. At each stage, Brandon struck a perfect balance between giving us enough options to look at but not so many that it was overwhelming. He listened to what we were most concerned about and presented the options that made the most sense. He patiently answered all the questions we had as first-time home insurance shoppers, and he took care of all the communication with our mortgage broker so that our loan approval went smoothly. This is actually my first Yelp review. That's how highly I recommend working with Harold Lee & Sons! I couldn't have been happier with my experience, and I will definitely continue working with them for future insurance needs.

Always appreciate the service and attention we receive from the office, Amber especially has been…read moreattentive and willing to go the extra mile in our families transition. Much appreciated and thank you!

Phuoc is amazing!…read more He is very professional and on top of what he does for you. He tells you what he will do for you and then does it. Very rare in this day and age.

We recently switched to this insurance agency and worked with Clayton "Clay" who is FANTASTIC! He…read morewas responsive and paid attention to the details of our business to make sure our policy was prepared correctly. He was extremely knowledgable and explained the difference in the types of policies so our needs were met and he got it done on a very short timeline. Clay is not only good at what he does, but he is easy to work and has a can-do attitude. I am very pleased with my new agent and I highly recommend him!

Just about the worst customer service I've ever experienced in any industry. I have literally paid…read morepremiums on time for 11 years with no claims and one request for a small adjustment to the policy was met with stalling and passive-agressive non-responses to where I had to purchase coverage from a different company just so there was no lapse. I would rather deal with the Gieco robots at this point.

Professional and explained everything to you when questions were asked the office staff was very…read moreknowledgeable and pleasant and kind to work with.

No one's going to go to bat for you at G.F.Brown. I…read morerecently filed a claim with Safeco, our home insurance company for more than four years. This was due to a plumbing problem inside the wall behind the sink in our kitchen. The pipe in this part of the wall was literally the one piece of plumbing that we had not had replaced going all the way to the street a few years ago. It's difficult to get to; we did not know there was a weakness in it. We thought it was sound. The pipe finally broke a few weeks ago, and water was seeping up from under the kitchen floor. The contractors (recommended to us by Safeco) came over to do an inspection, and we were told that this was a pretty straightforward case. As the details were being relayed back to Safeco, the contractors told us that we would most likely see the water damage taken care of. I spoke to Melanie Saeyup, in the Seattle area office, who told me that although they would not cover the plumbing cost, they would cover the cost of replacing the kitchen floor and possibly even the bottom row of cabinets. I should have known this was too good to be true. A few days later, she called me and told me she that Safeco denied our claim. Because of some apparent clause in our contract, we are not covered for damages more than two weeks old. I explained to her that the damage did occur within two weeks, as there was a sudden flood of water from under the kitchen floor when the pipe broke. She then cited some photos that the assessor took, explaining that the water damage looked older than 2 weeks. There is no trust here, I really felt accused of gaming them, and I felt accused of neglecting the house. When I got off the phone with her, I called my broker at G.F. Brown insurance, who told me that I should wait for the official letter of denial and then he would negotiate with Safeco on our behalf. I stood down then, waiting to see what would happen. After he received the letter he told me that there was no way he could argue with them about the reason for denial. I still can't believe it. Both parties, GF Brown and Melanie Saeyup at Safeco, have really been disappointing. This kind of problem seems to be exactly the kind of thing that you're supposed to be insured against; the very reason you pay in to an insurance policy. If we would have just saved our money, and not insured ourselves, we would have probably had roughly the same amount of money set aside that it would take to fix the problem. I just want a new floor, because the humble linoleum floor tiles are completely ruined. I'm not asking for the world, here. I feel scammed. Just what have we been paying for the past 4 years?

These nice people are also a DMV Partner! Needed to do a…read moretitle transfer and register a used vehicle. Could not even schedule an appointment with DMV. Drove down to find a line half way around the building. Found Bossa Nova listed as a partner on the DMV website. They took care of me in 15 minutes (And fixed a title issue - signature on the wrong line). No DMV Hell, easy parking, fast friendly service and reasonable pricing. Highly recommend! Here is a list of their services per the DMV website: File for a planned non-operation. For vehicles with Manufacturer Statement of Origin (MSO) or out of state title. New Registration. Registered/Legal Owner Transfers. Registration. Reinstate Registration. Replace Plates. Replace Registration. Replace stickers/tags. Replace Title. Title transfers.

My experience working with Bossa Nova first time was great. Started off a little slow but I had a…read moreunusual situation in needing commercial property insurance (commercial and office). Luciana, Adrianna and team were able to combine both properties under one policy and for the price close to what I was paying for one policy with the previous broker I was using for the past 8 years. Definately give them a shot!