I would like to rate this office higher but cannot…read more I have been a patient of Dr. Spratford's for almost 10 years and will not go anywhere only because of how great he is as an individual. This review though is for the practice as a whole. Time and time again over the years, this office seems to have suffered the problem of getting too large, too quickly, without enough resources. When they did their major additions and upgrades it took them months to get things together. The staff was/is over-worked and there was too much traffic at all times. Outside of that transition time hasn't been better. Getting in touch with your doctor is difficult. You have to call, leave a message, and often, even if you ask for the doctor, you get a call back from the nurse. Then you have to go through the whole process of leaving a message and waiting again. The staff and RN's have repeatedly gotten my recurring prescriptions wrong when communicating with the pharmacy, sometimes costing me dearly (I will say that the office has resolved this for me with their in house pharmacy, but I had to almost demand it). Out of all of that, my biggest complaint about the office is the general lack of attention to detail. For example, if my doctor leaves town, I have to TELL the doctor filling in to check my chart. To me this should be standard operating procedure. How can you answer a question of a patient if you haven't reviewed their file? They are too busy, without enough administrative staff, and it shows in the quality of assistance I get when I'm not with my doctor. (I'm surprised there's a hidden review here that says pretty much the same thing. I knew when I came on here that I couldn't possibly be the only person who's noticed this problem creep up over the years)

The group has been renamed to Prairie Medical Group, but are in the same location. I have been…read moreseeing Dr. Erin Vaughan for a few years now and she is awesome. She is young, probably in her 30s, and just very attentative to me. I've seen doctors in the past who were eager to get you in and out, but Dr. Vaughan takes the time to sit down and listen to what you're going through. My most recent visit was in January '08, the reason I didn't really know. I had had a perpetual throat-clearing/cough for at least a year and I was finally getting it checked out. I did some research, and didn't know if it was allergies, asthma, or GIRD. I went in there, she sat down, and said "This is when I get to be a detective and figure out what's going on with you." I thought that was AWESOME! I was in there for an hour an a half, she was running different tests on me, and we figured out that it's possibly allergy-induced asthma, and definitely some allergy issues. I feel a lot better now that we're getting to the bottom of things, and I would recommend her to anyone! Other notes: I rarely have to wait more than 5 minutes in the waiting area to go into a room, which is great. Nothing worse than going to the doctor's office and having to sit and wait (especially when you have an appointment!).

I went and saw Dr. Schultz today for the first time since she made the switch to Northwestern…read more Here are a few reasons I think Dr. Schultz is fabulous: * I ran into a friend and mutual patient of Dr. Schultz. She had called first thing because of a painful ear ache and Dr. Schultz squeezed her in. Many of the doctors I've seen in the past would just tell you they were booked and send you off to immediate care. * There was some confusion as to whether her old office sent over my records as requested. I've always assumed that doctors cram before seeing a patient, reminding themselves what their health issues are and personal tidbits. Not Dr. Schultz, she's the real deal, she was fuzzy on a few minor things, but remembered the important stuff! * Northwestern has this system called Relay Health, she explained that I can get info electronically, communicate with the office, and schedule appointments through it. She also went through the security features of the site and told me what steps I could skip to make getting set up quicker. All of that combined with how nice and friendly she is makes Dr. Schultz one fabulous doc. And like others have said the people she's referred me to have always been top notch!

It's a solid 4 because Dr Schultz is always nice and personable and answers all of my questions…read more The one minus star is due to (1) super super slow check in at front desk, and (2) they have the most retarded queuing/waiting system. When I went there last week, they checked me and another girl in at the same time, let us into the office at the same time, and our waiting rooms were next to each other. Apparently we both had an 8am appointment with Dr. Schultz, and for some reason she decided to see the other girl first. So it was me, by myself, waiting in the room next door, for about 25min. And I could clearly hear the girl talking with the doctor next door. I mean we all know people can't appear in two places at the same time, so why would you make two appointments at the same time available to patients? It's an inefficient use of my time and it's an inefficient use of the resources at the office.

This practice has always been considered top notch in the area and my continuing care by Dr…read moreRodriguez just keeps adding to my esteem for them. I consider myself not easily pleased ( both an RN and cancer survivor) but Dr Rodriguez, the other professional staff and the office personnel are so outstanding I can't stop referring others there as well. Always respectful, listen carefully and educate constantly. Highly recommend.

I am leaving this review in hopes that other young women are better informed and protected than I…read morewas. At 18 years old, I had an IUD placed at this clinic. I was supposed to receive a Kyleena, but was instead given a Mirena, which is typically recommended for women who have previously given birth. The insertion and post-procedure period were extremely painful, resulting in several days of debilitating pain and months of chronic discomfort afterward. Following placement, I developed a bacterial infection and was told it was likely due to my partner cheating, rather than being informed of the known risks associated with IUDs. Over the next several years, I experienced recurrent yeast infections and ongoing symptoms. When I contacted the office for help, I was repeatedly told I could not be seen for 7-10 days and that I should not treat the symptoms myself, an unrealistic expectation given the severity and frequency of the infections. I eventually expressed my desire to have the IUD removed after researching and strongly suspecting it was the root cause of my symptoms. I was told this was "not a good enough reason" to discontinue birth control or remove the device, and I felt dismissed and pressured to keep it despite ongoing harm. I kept the IUD for another year before finally having it removed against medical advice. Since removal, I have been symptom-free for the first time since the device was placed. This clinic failed to listen to me, failed to provide informed, patient-centered care, and failed to respect my autonomy. I strongly urge patients, especially young women, to advocate for themselves and seek second opinions if something feels wrong.

I have been a patient of Dr. Sassetti's since moving to OP in 2011. She is a wonderful doctor -…read morevery attentive, patient, and positive in her approach to medicine. She listens to all questions and concerns during office visits, makes you feel very comfortable, and is quick to follow up on test/lab results via the practice's Patient Portal - which is incredibly convenient. The office staff is wonderful and they have easy electronic Rx submission to your preferred pharmacy as well. Overall, I have been very pleased with my experiences at Lake Street Family Physicians and Dr. Sassetti. If you're in the area and looking for a Primary Care Physician, look no further.

She's been our family doctor for over a decade and I still pinch myself that we got so lucky…read more This practice is attentive, smart, honest, and excellent at what they do. They check on ill patients with follow-up phone calls, make excellent referrals, and treat patients with respect and care. They have late in the day hours and weekend hours. Because it is a small, independent practice, I've had some issues with getting an on-call response after hours. Dr. Sassetti herself is loved by my whole family. She's warm, interested, straight up with what's going on, and seems to remember and care about each of us. She's on point with recent findings, practical about treatments and an outstanding diagnostician.

Dr Walker is simply the best. An Endocrine Surgeon specializing in thyroid care with incredible…read morecare and extensive experience and expertise!

You will be unable to find a more thorough, more competent, more caring doctor. Dr. Walker is a…read morerare find. Her knowledge and compassion run deep.

Our baby son was actually the first patient when the practice opened more than 21 years ago, and…read morewe've relied on Dr. Brooks ever since. Over the years, Dr. Brooks and the entire practice have cared for all four of our children, as well as my wife and me. Having this practice in our hometown has been an incredible asset for our family and for the entire community. The care feels personal and attentive--almost like a concierge practice--yet it still has the warmth and accessibility of a true small-town family doctor. On more than one occasion, our family has received care that we truly believe was life-saving, and we are incredibly grateful. We've also heard many similar stories from others in the community whose families have been helped in the same way. Dr. Brooks and the entire team clearly see their work as more than just a profession. They treat patients with genuine compassion, dedication, and a sense of purpose. Our family feels very fortunate to have them in our lives and in our community.

I saw Dr. Brooks for almost the entirety of my life up until I was in my early 20s. In 2016, I went…read moreto him with a sinus infection. I am allergic to several medications, and have numerous adverse reactions. Yet, he decided to prescribe me a new drug, Levaquin. Even though, he knew that the only medication I did not have a reaction to was a Zpack. Levaquin is now known for horrific adverse reactions, and is involved in several class actions. I had a horrific, terrifying reaction to Levaquin. I was transported to the ER. I stopped seeing Brooks regularly and began seeing other doctors. Years later (2021) I went to obtain my records to show a new primary my adverse reaction to this medication. To my surprise, there was no documentation of the adverse reaction, or that I was prescribed this medication at all. I went to see Brooks after the ER visit, that was not in there either. I specifically requested these documents for this adverse reaction. There was another incident in 2018, too. In my desperation for help, I reached out to Brooks (after not seeing him for a very long time). I was getting ready to take the bar (I am a lawyer) and I started having horrific panic attacks. I couldn't step outside my apartment without having a panic attack. I went to Brooks in tears asking if he could help me, and I even asked for a prescription for Xanax to help with the panic attacks. Instead he said he would prescribe me Prozac. He prescribed me either 60mg or 90mg of Prozac (I can't remember which one). When I went to the pharmacy to fill the prescription, the pharmacist asked me how long I was on the medication. I told her this was my first time filling - she told me that my doctor shouldn't have prescribed me this, that he should have started me off at 5mg. She said she'd still fill it. I was desperate and I stupidly trusted the prescription. At that point in time, it was a miracle I was even able to get to a pharmacy without a panic attack. I took the medicine and went off of it within three weeks. It was excruciating. While I think everyone's medical treatment is private, I hope this helps someone and I'm sorry I didn't post sooner. After spending time with my family during the holidays and realizing several were still seeing this doctor/going here, but never heard what I went through, I thought it best to share so people could make informed decisions.

I have been a patient at this practice since October of 2013 and I love it! I see Dr. Gaunt and she…read moreis an amazing doctor. I usually only go for a yearly check up but if I have any questions about my birth control or anything really, Dr. Gaunt and her team respond promptly. Dr. Gaunt is very well-educated and a very kind woman. I feel very comfortable around her. She helps me to understand all aspects of my treatment and is very professional. The nurses at this practice are also very kind and helpful. I would recommend this practice to any and every one!

Absolutely horrible experience. I have PCOS and endometriosis and the receptionists were cold and…read morecalled me to reschedule my appointment multiple times. They then forget they called. They prescribed the wrong birth control for me as well. Would not recommend to anyone.

I have known Dr. Quinlan for many years now and there could not be a better OB/GYN anywhere! Dr…read more Quinlan is professional while still being very personal, warm, genuine and knowledgeable. When my partner and I began seeing her as we started our journey to becoming parents, she was so sensitive to our needs and to our story. She showed genuine interest in us and in my partner becoming pregnant. When my partner did get pregnant, it felt like Dr. Quinlan was now a part of our new family, she was that excited for us and shared so much in our joy and excitement. She was attentive and available to us every day of our pregnancy and of course she was there for the delivery of our baby boy. I highly recommend Dr. Quinlan to anyone in the La Grange area looking for the best OB/GYN one can find. One loves Dr. Quinlan!