I had the most unpleasant experience with the owner of this shop yesterday. I'm new to the…read moreequestrian world. My daughter needed a new helmet as she'd outgrown hers. I found the one I wanted and searched for a place that wasn't sold out. I found it at this place and ordered. I received it and it was too small for her. I called to ask about exchanging it and was given the policy on returns. I get the safety reasons. What I don't get is why that information is buried on the product page. It's way below the size selection, add to cart button, and under the description. Then once you go to check out, it's not listed anywhere that it's final sale. I knew the item I wanted because I'd found it on a different website. I didn't scroll down to read through the product description. Rather than acknowledge that this information is too low down on the page and nowhere on the checkout page so it could clearly be missed, she suggested I was hard of understanding and then ultimately hung up on me. I get the safety, I don't get acknowledging the policy needs to be clearer. I shop online a lot. To avoid frustrated customers, stores that care about customers post the final sale mention in every place possible. Oh and they don't hang up on customers when they're bothered by the lack of acknowledgment of a buried policy. But after reading Yelp reviews with similar frustrations I know this is common practice for this store owner. A 2.6 is pretty bad. I'm sure it's obvious I'll shop elsewhere. You should too. That's the only way she'll learn to more prominently feature a policy.

Megan was an excellent help when we can into the store. We were a large group looking for various…read moreitems. She helped with helmet sizing, breeches, saddle pads and even a trial saddle. She even met us at the Ky Horse Park to pick up the saddle that didn't fit our pony. Great customer service

Everything very good selection of products for ur horse, K-9, an felines. The employee's are very…read morenice and helpful. The prices are lower than the competitiver on just about everything. Very good experience. They have just about everything that you may want an need.

Love my dog's new collar! I bought the rolled leather dog collar with plate in medium brown (16")…read more It was reasonably priced ($60 including engraving and shipping) and looks great.

We had just sent my daughter's horse to college with her when the nameplate on his bridle started…read moreto come off. We found this place using Yelp and stopped in. The gentleman was very helpful and reattached the plate on the spot for next to nothing. It's not a full tack shop, but they do carry a lot of The little stuff that when you need it, you need it right away. Their custom leather work also looked beautiful. It was nice to know that this place is available for the UK equestrians in a pinch.

Went here to get a nameplate belt and the staff couldn't have been more friendly or helpful. The…read morebelt should be finished in just a couple of days and they also offered to replace the belt for a $7 fee if it didn't fit just right as long as it's not damaged.

This is a great local tack store that I'd super convenient for those showing at the horse park…read more Lots of options here for all of your tack needs. Beautiful high quality saddles as well. Owner is super nice and friendly. High level of customer service.

the worst customer service I've ever encountered. lady was completely rude and unhelpful with…read moremerchandise questions. made myself and my children feel so uncomfortable we immediately left.

Interesting halter and tack shop on Main Street in Paris providing leather goods for horses…read moreworldwide. They also made belts for the non horsey set. Quality and care go into every item made. 58

From the owner: Quillin Leather & Tack, Inc is a full service tack and leather goods shop and the largest "Custom…read moreShops" in the nation that hand crafts over 17,000 halters a year. With only a few exceptions, every leather item they sell is made in their Main Street workroom by craftsmen with a combined 80+ years of experience. Quillins' 12 employees produce a variety of products, from key tags, belts and dog collars to halters worn by leading stallions and multi-million dollar Keeneland sales toppers. Quillins supplies local and international customers and boasts a client list that reads like the whose who of the thoroughbred industry. Attention to detail, impeccable craftsmanship and personal service has made Quillin Leather & Tack synonymous with quality for almost 30 years.