I hired Mike to complete a Sprinkler Back Flow test that was required by our Township in early June…read more2025. Mike's communication for scheduling, job completion and invoicing was VERY poor. So poor that I ended up hiring another company to perform the same test he had already completed because he failed to update myself or the township that the test had been performed. In the end, I ended up paying double the amount I intended to due to Mike's lack of communication. Did the work get done? Yes. Was it communicated? No. Leaving me, the customer, unhappy and paying double.

Mike replaced two valves under our kitchen sink in our very old apartment. He knew what he was…read moredoing and he did a quick job at a reasonable price. We recommend him for your plumbing needs.

They are always so quick to respond, honest, and professional. We've never had to wait more than a…read morefew hours! They are the best.

Our (propane fired) Payne furnace was leaking water on the floor every 7-10 days and had been doing…read moreit for a couple months. I thought it was the evacuator pump but that was not the case. We called Allendale Heating as they had just replace the primary heat exchanger on the furnace 3 years earlier. We were told that they could not get there in the morning but it would be in the afternoon around 1 before they could. That was to work well as my wife had errands to run in the AM. The technician arrived at around 10:30 when neither myself or my wife were home. My father (who is hard of hearing and cannot get around too well) let him in and he went to look at the furnace. The tech was there a short time and made the assumption that the water that was showing up was coming out of our freezer and not the furnace. What he did not know was that the freezer had just been installed the day before he arrived. He left a write up and a bill with my father. My father immediately called to tell me that the guy had come to look at the furnace already and that he didn't find anything wrong but that the freezer was leaking. I asked him to put the guy on the phone to which he replied 'He just walked out the door'. I asked him to see if he was still there. When he got back to the phone he said 'He's driving out right now' I quickly called Allendale Heating and asked the receptionist if she would have the guy call me. Her response was very short saying "Our technicians don't call people. You can read the report he left and get back to us". I explained to her that the he simply didn't know that the freezer had just been installed and if I could talk to him I would explain. I told her 'He is driving down my driveway right now... please just have him call me" She said again "Our technicians don't call people and he's on another call now" Again quite rude. I said "please he's still driving down my driveway' She just repeated the same line. "Our technicians don't call people sir" I mentioned that he arrived early and if he had been there at 1 my wife could have given him the information. She insisted that he had not. I was getting frustrated at this point when I asked if I would be paying another service charge when they didn't do anything the first time. I then said I guess I'll have to call someone else. She hung up on me. I called Coopersville Heating and Cooling. They came out and pulled the blower motor out of the furnace to expose the heat exchangers. What he found was that the secondary heat exchanger was rotted out and the moisture was gathering in the blower motor case and then blowing the water out when the blower would kick on. Why Allendale had not replaced the secondary exchanger when they did the primary I don't know. I know sometimes things don't look to bad at first glance so I guess I understand that. Two weeks passed and I thought I would call Allendale again and try to explain. That despite the misunderstanding I wanted Allendale Heating to quote a new furnace for us. I spoke with the same receptionist and was totally honest and said that I did not plan to pay the invoice for the service call when they did not asses the situation correctly. Going on I explained how Coopersville Heating and Cooling had found the problem straight away. She said to me "I don't believe any of our salesmen will want to call on you considering you just told me you were not going to pay your bill" I explained again that they arrive early and left without giving any assessment on the furnace. She said I remember this call we did not come early and hung up again. ALL OF THIS could have been avoided if the receptionist had simply done what good customer service people do and helped me / us out. Communication is the key in all relationships. Whether it be personal or professional. Why she could not assist with a simple phone call is unprofessional and shows she does not want to help people.

One of the hottest weeks of the summer and our a/c stopped working. Allendale heating had PJ at our…read morehouse within two hours of calling. Fixed the issue, didn't charge an astronomical price, and had AMAZING customer service.

Looking for a company that is honest, reliable and not going to try to sell you something you don't…read moreneed? Call the Furnace Doctor! We have a commercial furnace/AC that was difficult to get any other company to even look at. The owner came out the day after I called and I had a diagnosis and resolution the next week that worked with my budget.

I called this guy out of the local rag that gets delivered once a week. He said he could come the…read morenext day. His job was to fix a broken pipe and install a line for the refrigerator water dispenser. He did all that cheerfully, expertly and quickly . . . and for a fair price. I'd certainly use him again. He knows what he's doing and was a pleasure to work with.

Zero stars. Had an emergency situation, broken waterline, over a foot of water in the basement…read more City came and shut the water off, electricity was still on. Called M&M, said they'd come out. Waited 2 hours, called back clarifying when, said he'd have the boss call when he got back. By this time it was after hours and I left messages with other businesses. Called again in the AM and was told the boss would call back. Could have had someone come today and get the job done while waiting for the damn boss to call back. Still haven't heard back from him. Thanks to Fahrner for bumping us up. M&M you suck