Please, please please PLEASE for the love of GOD do not fly this airline. If I can even save ONE person the grief it will all be worth it. -15 I wrote the review below about my experience at DFW airport, but I want to make sure it is posted in every city where they do business: I am shacked up in a hotel right now b/c of Spirit Airlines (one of their worthless planes broke down and I got bumped to the next day). I just felt the urgency to come here to WARN anyone who is even THINKING about booking a flight through these incompetent hapless nincompoops, don't EVEN think about it... seriously even if the flight is 200 DOLLARS LESS THAN ANYONE ELSE, it is not worth the tears. Seriously any meager savings you might encumber are not worth all the man-time spent in the bloody terminal at the airport. Any cost benefits don't warrant the precious hours or even days you will lose from your life (not to mention the stress will SHORTEN your life). I was originally supposed to fly out of Dallas at 3:30 pm for Oakland, a direct flight, but they kept delaying the flight until finally at 6 pm they announced that they had "downgraded" the plane and as a result had to bump everyone in the back 4 rows or something, like rows 24-28. Guess who was in row 28? Yep, then they announced that those of us who were bumped had the option to go on the only other flight out at night, however they chose a handful of people for that flight and once again I lost out. I was then informed that all other flights were fully booked for the rest of the night AND the next morning, the only option was to wait until the 3:30 flight the NEXT DAY. Well, now it is 1 pm the next day and I'm looking at the 3:30 flight again -- surprise, website says it's already delayed until 5 pm. I have a horrible feeling in the pit of my stomach that all of this is going to happen over again, just as before. Ever seen that film Groundhog Day? KIDS: this is what happens when you try to fly a Mickey Mouse airline with incredibly limited resources. Ostensibly, their fleet is SOOO small and their flights SOOOO overbooked that if even one malfunction occurs on one jet, it throws the whole bloody system into total chaos. This is evidenced by the fact that what happened last night is happening all over again tonight. Oh, and no one who works for this airline looks they are over 25 or acts like they have any interpersonal skills whatsoever. One guy looked about 18 and mumbled when he talked... I almost had to scream "speak up young man!!!" I'm pretty sure they are all on minimum wage or earning something marginally above minimum wage. I was so uncomfortable with what their numbskull employees were telling me, I ran all over the terminal trying to talk to different gate agents to get a second opinion (which was a challenge b/c hardly anyone was even THERE!), I even went all the way back to the check-in area. And in all this time, no one ever allowed me to speak to a supervisor, apparently they were hiding out in back b/c the agents in front would leave to go ask them a question and then come back to tell me the answer (COWARDS). Oh and I am so devoid of confidence in them to get me home safely at this point, I have contacted my friend who is an attorney to represent my heirs in case the plane crashes, she is going to sue the pants off of them. If I DO survive, and that's a big IF, I will probably be initiating a class action lawsuit against them and will print all the Yelp reviews. Oh and this is the really rich part, my bags went to Oakland without me, AND... because they CHARGE FOR CARRY ONS, I didn't have a carry on, even my laptop was in my checked bag, when I went to stay in the hotel I had nothing on me, not a scrap of clothes to change into, I had to write this review on the hotel's computer. I couldn't look up anything when I was at the airport, I had to rely on the questionable information the agents were giving me. I'll come back to write more (yes there is more!), right now I am exhausted from battling these charlatans. I rated them a 1-star b/c Yelp forced me to. -15 is more accurate. I hate you hate you hate you hate you hate you HATE YOU, SPIRIT !!!!! Don't do it. read more

Spirit Airlines was the worse airline I ever flown with. I enrolled in the $9 fare club and flew a couple times with spirit. Each time I booked a spirit ticket I had some type of problem. The last set of flights I booked was the complete worse of all. Me and my wife flew from Vegas to Detroit to pick our daughter up. The first issue was the kiosk was down at the airport so we had to wait in line to speak to a representative to get our tickets. One hour and thirty minutes later we were still in line and was informed boarding for our flight has been closed so we had to pay an additional $120 to board the next flight. When leaving from Detroit we realized the customer service rep we spoke to on the phone made a mistake and booked our daughter on a totally different flight from the flight me and my wife was flying on. Frustrated and having to get back right away for work we were given a horrible deal where we pay an extra $800 to get us all on a different flight so we can fly together. When this was their fault in the first place. The lady that changed our tickets didn't inform us that my ticket would be stand by when I paid two separate occasions for a seat on a plane. We had two stops before Vegas in Kansas and in Dallas. The Kanas flight was ok we were mad about having to pay extra unnecessary money again but was happy the situation was manageable for me to return to work on time. After landing in Dallas we were informed our flight would be delayed an hour. Five hours after our flight departure time we received an announcement that they could not find the pilot and that the flight would be canceled. To compensate everybody they told us they would be giving out free flight vouchers, a hotel room and tickets to a separate airline to get home or refunds. Because the airport we were at had no flights that would get us back within a weeks time of our original date to return home we had to stay the night in Dallas and get separate tickets from the next nearest airport. They refunded part of the amount we paid and told us we wouldn't get it for five to ten business days. On top of that they told us after the announcement and leaving everyone stranded in Dallas that there was no available hotels near by so they wouldn't be able to compensate anyone with hotel rooms. I'm thinking this couldn't get any worse. Then we were told the extra fees we paid in cash would take up to 30 days to receive in the mail. Which we are still yet to receive and this was over a month ago. We ended up paying a ton of extra money to book a last minute flight, hotel room from being stranded and a rental car to be able to travel while being stuck in Texas. After all of this there are still issues and poor service going on from the airline. You would think after leaving a family with a small child stranded in a different state they would do more to compensate us or make the situation right, but upon trying to use our free flight vouchers I was told my wife and daughters free flight voucher would only discount $200 off their next flight and mines would only discount $50 off my next flight. I called and complained and even spoke to a manager. After waiting on the phone for hours you would think some solution was found or I would be informed another mistake was made. Instead nothing was done they had no answers and didn't want to even honor their free flight vouchers. After this I will not be flying with spirit again nor will my family or business colleagues. I will even go to the extent if spirit is offering a cheaper flight for a family member or friend I will pay the difference so they can fly with a different airline and not have to go through the horrible service me and my family received. read more

I hate that I even have to give 1 star. It's not deserved. First impressions are very difficult to change. I recently had a very upsetting and costly experience with Spirit Airlines. I travel often for my job. October 29, 2014 I flew to San Diego using Spirit Airlines for the first time from Chicago. My return flight was an overnight flight from November 1 to November 2 flying from San Diego to Portland (Flight NK 245) and Portland to Chicago (Flight NK 656). My luggage consisted of my regular suitcase and another holding 31 computer tablets for students. In addition to my airfare, I paid $380 for my luggage. My luggage never arrived in Chicago. I was told there was a new employee that never loaded my luggage on the plane. That is an internal issue with Spirit Airlines. Below is the chain of events that then occurred - * I was told that my luggage would arrive on the incoming flight to Chicago on November 2 at 7:15pm. AFTER WAITING FOR OVER 12 HOURS, MY LUGGAGE DID NOT ARRIVE. I spoke to a total of three different people from Chicago including two supervisors (Lori, Stacy and one other female). * I was told that my luggage would arrive on the incoming flight to Chicago from Portland (by Jim) on November 3 at 6:50pm. I had to book a hotel room to stay in to wait until the next day for my luggage. MY LUGGAGE DID NOT ARRIVE. * I live in Michigan (a five hour drive) so I was told that I could drive back home since I have now missed a day of work and could pick up my luggage at the Detroit Airport. It would arrive on the incoming flight to Detroit on November 4 at 6:10am. MY LUGGAGE ARRIVED AND WAS IMMEDIATELY FLOWN BACK TO CHICAGO. My girlfriend called and spoke to Paulette who was extremely rude and said that it wasn't her issue and because Detroit wasn't my original landing destination that they would not release it to me and that I would have to deal with the baggage claim department in Chicago. * I drove yet another five hours back to Chicago to pick up my luggage the night of November 4 having to take off yet another day of work the following day due to the inconvenience to find out that MY LUGGAGE WAS NOW IN NEW ORLEANS. (Harrison contacted me from New Orleans when it arrived). * My luggage was finally retrieved on the night of November 5 with both handles broken off my suitcase, wheels broken and holes in the corner. The treatment and customer service I received was nothing less than poor. I was told by both the Chicago and Detroit baggage claim departments that they could not deliver my luggage to me, therefore I had to use my own time and resources to travel and logistically try to get my luggage on my own. I provided an itemized list of what I expected to be reimbursed due to Spirit Airlines mistakes, my travel time, hotel stay and my lost wages. The total seemed reasonable to me, considering the poor treatment that I received during the experience. I was offered a $45 travel voucher that will never be used because I will never travel that airline again. That seemed like a slap in the face after my experience. I write this in hopes that I spread the word on the lack of customer service that Spirit Airlines has for their customers. read more

I was flying out of Detroit on Feb 1st (Superbowl Sunday) and flying to Dallas (connecting flight) to New Orleans. Our flight was "on time" when we arrived up until the attendants at the boarding gate notified all of us that they couldn't find or locate our CoPilot. We continued to sit around waiting for him to show up. The pilot arrived and had the look of irritation on his face as well. They decided to start boarding us around 11 am (original take off time 7:30 am) and notified us that the Co pilot was still "missing". There were a large amount of us that needed to catch our next plane to New Orleans that was scheduled to take off at 12:30 - which just so happened to be the time we were scheduled to land in Dallas. I spoke up to the flight attendants stating they had to contact that flight and tell them to hold it for us (last flight of the day to New Orleans from Dallas). They asked for a show of hands (a lot of us) and communicated to Dallas to hold the plane. We arrived at Dallas at 12:30 and they let us off the flight first. All of us running to catch our next flight - the plane had taken off already - 8 minutes earlier. They couldn't hold the plane for 8 minutes.... All of us fought and fought with Spirit Manager Omar who was to busy to talk to us and "Supervisor" Amber - 67650 - (who was the most pathetic excuse for a supervisor - she has no personal skills, stains all over her uniform and the shirt wasn't even tucked in. She new nothing about Spirit - We even asked her Spirits Mission Statement and she said "it doesn't matter" which seemed fitting) to get us to our final destination and they offered nothing more but to get us on a flight over 24 hours the next day. Many of us were trying to get on a cruise, while others were trying to get to funeral and others to just be in New Orleans. Some had no choice but to fly home, some rented a car to drive the rest of the way, while we had to pay $500 to get onto another flight with US Airlines (which by the way was fabulous) to get us to our final destination. All Spirit offered us for the trouble was a $50 flight voucher. And the difference of the flight from Dallas to New Orleans. I will never fly SPIRIT AGAIN! THEY ARE HORRIBLE! They cost us so much money and a horrible start to our trip! I strongly suggest that you pay the extra and fly with other airlines who treat you like people and treat you like you actually matter. They could care less about you or the money you would loss out on. They just don't care. I will go out of my way to share my story with every social media outlet out there to shame the name SPIRIT. YOU ARE HORRIBLE! It was on YOU - SPIRIT - to provide a service. It was on YOU -SPIRIT - to plan in advance to get your Pilot and Co Pilot to their jobs. Or plan back up in advance to have them on call if needed. You are a horrible service - one that I will never use again. You can take you $50 voucher and shove it. Why would I ever be so stupid to use your airline again? Why would I ever give you more money? Pathetic company you are. Feel free to contact me - I'll be waiting. Send the best Public Relations Professional you have my way. lauren.mills88@yahoo.com -Lauren Mills read more

They only reason I'm giving you one star is because I would not have been able to post a review of your company's subpar, atrocious, deceitful service and business practices! I wish there were negative star ratings, that would be more accurate for the way this airlines conducts business! Has anyone ever wondered how this airlines is still in business? Anyone? Let me enlighten you it is definitely NOT due to their respectable, honest or professional business standards or practices. I recall a flight I took several years ago... Has anyone ever saw the movie Soul Plane? That completely describes my flight. The flight attendant crew was unorganized, unprofessional, and classless! The only reason I took that flight is because I did not pay for it. My latest issue with Spirit Airlines is a refund, there was some miscommunication with the "basic" 1998 standard internet page! I called customer service to get a refund, so I could start my purchase over. I received absolutely no cooperation, I was connected to call center, and of course your sweat shop customer service center was loyal to the company that pays only $7.25 an hour with no benefits. Just to add to your crooked ways, my cousin also bought 3 plane tickets and has yet to receive any money back. I know her purchase was over $500 and yet you have not refunded her money as well! She actually purchased another plane ticket with your airlines, so that is definitely at $700 with this company and she still has not received the refund for services not recieved... I have yet to receive my refund, cooperation or contact from the employees, or a supervisor that can take on the responsibility of their job. I don't understand how you can justify the business standard of not providing a service and then not refunding the money? I guess in order to ensure that this mediocre airlines can compete with the airlines that have standards and decent practices, you guys keep refunds from people, because if you guys were honest and gave deserved refunds, well then you would go out of business. WHO WOULD WANT THAT? I just wanted my refund... So now I have taken it as my personal duty to make sure that all who can read, will eventually read about my poor service and my dissatisfaction with Spirit Airlines. I am going to make sure that everyday I post, publish, or add a review that will make potential customers deter from using this excuse for an airlines! I have already given a poor review on BBB, now it's Facebook, then twitter, instagram, and any other social media website/app. This is definitely going to happen, EVERYDAY! read more

DO NOT USE SPIRIT AIRLINES. Don't fall for their low fare scam. They advertise fares with EVERYTHING stripped out of the price, then you have to pay for EVERYTHING when you check in for your flight. You have to pay for luggage, even if it's just a carry-on that's any bigger than a purse, laptop bag, or backpack. You might want to read that last sentence again! You even have to pay to select a seat. If you don't pay for selected seats, you and the person you're flying with might be sitting in different areas of the plane, even if you booked both tickets together. You also have to pay for ANYTHING to eat or drink on the plane, including non-alcohol beverages and snacks. They will also charge you $10 for EACH boarding pass they give you at the airport, and they don't even offer mobile boarding passes. This charge can be avoided by printing boarding passes at home, but 70% of the people I know have printers that are out of ink....LOL. ;-) By the time you get done paying for some of these other things, you'll have paid the same or more than you'd pay Southwest or some of the other airlines. That's Spirit's whole scam - making people fall for the "seemingly" low fares, sucking them in, then raping them with extra charges. They don't hide anything and they are not being dishonest. They make it clear upfront that they operate in this way, and they build their business on customers who don't know any better. Additionally, their website experience sucks, and their phone support sucks too. I paid their phone agent to select two seats for my departing and return trips. But when I checked in at a kiosk for my return trip, I had no seats and had to pay again to select seats. I'm still waiting for them to respond to the refund request I sent them last week. TRUST ME - you'll be better off selecting flights on a different airline for the higher/normal price, because the price will end up being about the same. If you're not very bright, you'll ignore my advice and book with Sprit anyway because you're mesmerized by what appeared to be an insanely low fare, then you'll end up regretting it and learning the hard way. If you hesitate to take my word for it, look at the other reviews here on Yelp, then decide for yourself. Be smart!!! Spirit might as well call themselves "Sucker Airlines", because most of the people flying them were suckered into booking. Very good marketing - very bad airline! read more

Spirit Airlines Booking/ Cancellation for @+1-*855*-*948*-*3661* Assistance accessible for 24 hours. Find support for crossing out/reservation additionally rebooking or change flight! I was likewise swindled by Spirit Airlines Air routes like such a significant number of others. They changed my flight time by 5 hours and when I called to drop, they educated me that their new arrangement is to give a discount if the flight time has changed by 6 hours or more. At the time I bought my tickets, their strategy was crossing out and full discount if the time change is 2 hours or more. Spirit Airlines Air routes doesn't live by any business good or morals. We should not overlook this is a similar carrier that hauled a traveler off of an overbooked flight while truly attacking him. They are proceeding with their ambush on their clients by taking cash from them. This, in a period that we are on the whole attempting to get past these unsure and troublesome occasions. It is dishonorable, awful and out and out improper. I will NEVER fly with Spirit Airlines Air routes again - I would pay more for my ticket with another carrier. I would not bolster an organization that does not have this degree of honesty and participates in cheating its clients. For more info:- @+1-*855*-*948*-*3661* read more

Spirit Airlines Booking/ Cancellation for @+1-*855*-*948*-*3661* Assistance accessible for 24 hours. Find support for crossing out/reservation additionally rebooking or change flight! I was likewise swindled by Spirit Airlines Air routes like such a significant number of others. They changed my flight time by 5 hours and when I called to drop, they educated me that their new arrangement is to give a discount if the flight time has changed by 6 hours or more. At the time I bought my tickets, their strategy was crossing out and full discount if the time change is 2 hours or more. Spirit Airlines Air routes doesn't live by any business good or morals. We should not overlook this is a similar carrier that hauled a traveler off of an overbooked flight while truly attacking him. They are proceeding with their ambush on their clients by taking cash from them. This, in a period that we are on the whole attempting to get past these unsure and troublesome occasions. It is dishonorable, awful and out and out improper. I will NEVER fly with Spirit Airlines Air routes again - I would pay more for my ticket with another carrier. I would not bolster an organization that does not have this degree of honesty and participates in cheating its clients. For more info:- @+1-*855*-*948*-*3661* read more

Horrible airline. Horrible treatment. I booked a round-trip ticket on Expedia between Austin and Baltimore for my wife and one of my daughters. The out-bound flight was with Delta, the in-bound with Spirit. Somehow in booking I picked the wrong daughter's name (I have 3) and didn't catch the mistake until it was too late. Now, understand, both airlines have exactly, I mean exactly, the same policy for the tickets I bought--they were both non-refundable and non-transferable. Same policy. Very different responses. I called to correct the name on the reservations. I had to call both Delta and Spirit because Expedia could not make the change. Fair enough. Delta was incredibly understanding and helpful. The agent could not make the change herself but she bumped me up to a supervisor who could and did. Spirit, on the other hand, gave me the proverbial finger. "I'm sorry sir but changing the name is against our policy." They didn't care; neither the agent nor the supervisor. Not one iota. I had to buy a new ticket for an additional $175. As far as I am concerned they hid behind "policy" to take another $175 from me. Policy smolicy. Delta has the same policy but they understood and helped me. Two thumbs down for Spirit. Two thumbs up for Delta. read more

no good. no stars if they had the option here! you buy bare fare membership for the year, look for a low price ticket, book it , then are charged ala carte for air (basically), bags etc. women can't carry their medicine, or purse on aircraft within size specifications without them charging extra. im not a guy i don't carry my wallet in a darn back pocket! Also, the staff carry more luggage outside specifications than their customers, then some staff seem a bit feisty to myself and other customers about bags, overcharging at the counter if one don't go back online to hurry and buy a bag option for less than now what they charging is $65 buks ridiculous :)) ridiculous company ridiculous service some ridiculous employees ridiculous so called deals! The type of customer service i experienced today is a wrap for me with this company . never no more! I said 3 words to a counter agent on return "i am in zone 1" and the girl told me if i don't calm down she is going to have to ask me to step aside. lol ridiculous! the only way you save if you buy a freakin ticket and carry just your-self lol. which is ridiculous try southwest or jetblue :)) read more

scam at its finest, horrible employee, racist, violent, anger issues..cause for concern, would not check us in we were there trying to check in more than 1 hour before scheduled flight. Racist, scarry agent said she doesn't help white girls,after trying for 20 minutes to check in, Jasmin Thomas, her 4th alias, declared at 6:25 am, that she will not check us in for the 7:20 am flight because we missed it??!!! say what??? she refused to check us in for a 7:20 flight..are you kidding?? furthermore told us we cannot have our money back and we would have to buy another ticket. would not provide management,customer service,. other customers were complaining of her and spirit airlines of similar mistreatment as they waited in line, one approached with his phone number to bear witness to our mistreatment. We watched her check in another patron, same race, with no identification who was set to travel on an earlier flight..yes you are hearing this right. no ID? how is this possible? read more