I very much appreciated the flight detail confirmation text and email leading up to my flight with American Airlines. The confirmations not only reminded me of the actual time of my flight, but when I could check-in, and gate changes as well! Based on previous flight experiences, I downloaded the mobile application which provided me with leeway prior to my arrival at Evans terminal - Detroit Metropolitan Airport (DTW). As someone who not only had just a carry-on bag with me, but had to drop off a rental car as well; the mobile application provided me with my boarding pass and allowed me to check-in ahead of time and head straight to TSA rather than to see an American Airlines agent. As for my airport experience, TSA was expectedly crowded, but the line moved at a very acceptable pace! The only things I removed were my shoes, belt, jacket, half marathon medal, and my obsidian bracelet and ring placing each item inside of my bag or backpack. And I had no issues whatsoever when going through the body scanning machine because I had removed everything I forementioned. The American Airlines gate was easy to locate within Evans terminal; it appeared professional, even with some of its hidden flaws like USB and charging outlets that do not work. Now, the boarding process felt painless for this flight back to Chicago, even being part of boarding group 9 which boards last! It was a very organized process unlike my experience boarding with the American Airlines in Philadelphia Pennsylvania which reminded me of flying with Spirit Airlines, tehehe, but I digress! While onboard the flight, I relaxed since the flight was short from Detroit, Michigan to Chicago, Illinois. The only communication I had with the flight attendants was the boarding flight hello, and the airplane departure "thank you" and "goodbye" greeting. As for the airplane interior, I loved that the seat was spacious enough to where I could adjust myself while seated. I had an acceptable amount of foot space to where my military-style backpack could fit underneath the seat in front of me. And I was grateful to have a USB and charging outlet within the seat area in order to charge my cell phone because the last thing I wanted was to have a dead cell phone prior to arriving at my destination. In closing, I am open to choosing and recommending American Airlines to a friend, relative or colleague after this experience. Safe travels, and blessings to all that read this review. ~Blessings~ Thomas G read more

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Greeted warmly by the gate agent and received the requested accommodations. We encountered an issue with air traffic control losing all communication, which led to a major ground stoppage in Dallas(both airports) and a diversion to Oklahoma City. The pilots and crew did an EXCEPTIONAL job keeping passengers updated and handling a very challenging situation. read more

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Very good service! It was a good flight, a little bit of turbulence but still good! I got my favorite snacks and drinks and the food was very yummy too! read more

A round trip flight,to France - with a stopover each way. Went extremely well. Check in process couldn't have gone better. Exceptional service ! Flight crew was excellent. read more

first leg of the flight was absolutely awful! The staff was rude and the conditions of the plane were atrocious. For anyone with breathing/lung issues I feel bad for you! The mold/mildew on the ceiling of the flight had me coughing and using my rescue inhaler. (Pics for proof). On the second leg of the flight we were told 1 minute before boarding that there was now a delay due to a missing flight attendant, once the back up arrived (25 minutes later) they sauntered in as if they had not a care on the world for anyone being late or missing their connecting flight. Another passenger said something about this to the flight attendant and got the response "it's not my problem I'm not the missing flight attendant". The crew was extremely rude! Once I made the call to AA they basically said here is 7500 miles (being their flights are between 40,000 and 50,000 miles) I felt this was an insult, they also stated that since I completed my flight, they would not give any sort of refund (even though both legs were absolutely horrible) DO NOT FLY THIS AIRLINE! read more

American Airlines - American Airlines flight - Airlines Near Me - Detroit, Michigan

American has now cancelled my flights to LGA for 2 days in a row due to weather... but in both cases it was the only flight cancelled the entire day and there were no storms. Delta had multiple flights go off around the same time with no delays. Will be using them in the future Edit: it has now been 4 cancellations due to "weather" while every other flight between the airports is going off read more

Flight attendants were professional. The flight was smooth pilots were professional. I fly United intermittently with Delta Airlines, along with JetBlue. read more

I enjoy flying American Airlines mostly because the flight attendants have excellent customer service. This last time I flew was allot different experience. The flights are still full which shocked me because I was told spacing between seats was in effect. The in flight beverages and snacks has been eliminated as well. I understand the beverage and snack policy though. Masks are required the entire flight as well. The world has changed because of Covid 19 and I'm just happy I can still travel by plane. The service was wonderful and the plane boarding and Unboarding went smoothly. The plane was clean as well. American Airlines has the flying business down to an efficient science. Looking forward to next months trip to Miami on American Airlines. They keep my business because they do what's right for the customer every time. Give them a try and you'll be happy you did. read more

American Airlines - Not a lot of people traveling - Airlines Near Me - Detroit, Michigan

Great flight experience to and from Detroit. Both flights, we arrived earlier than expected. We left out during the rain from Ian. The pilot announced that we would encounter some turbulence until we reached our 38,000 foot height and break through the clouds. It was so smooth from that point on. He made us aware of what was going on the whole time. On my flight home, we didn't hear much from the pilot at all. They had beverage service on this flight and gave out cookies or pretzels. There was one flight attendant who looked as though she was ready to fight. Her face was balled up the whole time. Fortunately, I didn't encounter her, just noticed her face throughout the flight. Great flights. I hate flying and very rarely will do it! But they are slowly restoring my confidence read more

American has cancelled my flight back the day we were suppose to leave and the next flight was delayed for so long then we were suppose to get the front of the plane with reclining seats but we got the back of the plane were we can see the toilet and the tray table had P O O stains on it and uncomfy seats no tv's because IT'S AMERICAN AIRLINES! frontier is better read more

these people canceled my flight and ruined my job. I was fired all because they can't fly in rain.

Wish I could give ZERO STARS!!! Delayed flight, unwilling to put us on another flight or coordinate with another airlines to get us to our destination. Customer Service Rep basically said tough shit! They have our money so they could care less!! I'll fly Spirit or Frontier before I book on this airlines again! read more

Allison at the American Airlines Detroit departures check-in was incredibly sweet! I wanted to give her a shout-out because I saw her helping customers next to me at the check-in kiosk, and she was so helpful to them. In fact, everyone at the American Airlines check-in was very nice. I had a better experience on the plane as well. My steward was really nice (and funny). Not like the mean girls I get on Spirit. read more

A very unapologetic airline. With the price of airline tickets one would think this airline would be one of the better ones. But I'm beginning to make this my last airline of choice. Flight delays from the starts. Almost two hours. Last year I had a flight canceled all together. I didn't get flight until the next morning. read more

Our first and last trip with American Airlines. We booked for our honeymoon an earlier flight down to Cabo to which we paid extra for. Flight was delayed due to maintenance so we got down there at the same time we would have wit mo compensation. On our flights back, we got delayed three times and one delay causing us to miss our connecting flight. We talked to customer service and the next flight out was the following day at 10:15am. We had to ASK for a place to stay as it was over ten hours away to which we were given an attitude as a response. The hotel they put us in reeked of pot and was filthy. read more

This review is for the CEO of American Airlines. You keep sending me emails telling me how safe your keeping me during the Covid-19 pandemic. As long as you are selling the middle seat (which you know you are) you are not keeping anybody safe. You are placing profits above people ...... So, Go take a flying leap at 35000'. And one more thing... your rewards miles are absolutely worthless they force people to take extremely long layovers with extremely stupid departure and arrival times, designed for the most inconvenience possible. Delta Airlines rewards program beats yours on their worst day. You simply don't care. read more

#AA#AA Round of applause for Chrisopher Draus and one of his co-workers at the AA counter (I forgot to ask for her name, she did have on a cast). Great customer service and loyal employee. Both AA agents went above and beyond to resolve our delayed flights. He apologized profusely on AA behalf, in which I told him, its not his fault. Not all heroes wear capes but Christopher was our hero. LOOKING FORWARD to traveling with AA again. Thanks again Christopher Draus, we all made it home safely. read more

I was going on a trip to St Lucia. I personally was not in a rush but my friend wanted to go. We got a covid test because this the requirement for entry. 5 day results prior to entry. Its the first time i traveled during covud but did not know how crazy it was. We contacted Uber for a pickup but I guess everyone is sleep at 5am. We drove ourselves to the airport and parked in the Blue lot. Pretty simple. We then proceeded inside. This is where there was total Kaos. The agent that assisted with the checkin was really helpful. We had to pull up our test results and destination. We even got bumped ahead because out flight time was approaching. We were directed to the line and were told to go to a shorter line on the other side for the security check. Nope...You need to go back. That is closer. Then to make matters worse they did not put TSA PRE on our tickets. Once we got up to the check they put my bag back through twice. First time was a bad scan, second time was for a gel based mouse pad. WOW. After all of this I missed my flight by half a minute. I will be doing it all over again tomorrow. Instead of showing up an hour and a half early I will do 2 this time. Hope to get through the Kaos. Crazy times. read more

American Airlines - Inside - Airlines Near Me - Detroit, Michigan

The seats were comfortable!!! Let me say again the seats were comfortable!!!!! Download the app before flying and bring plug in headphones (not wireless) they have free movies!!! The staff was super friendly!!! Like this airline!!!! read more

American Airlines - Airlines Near Me - Detroit, Michigan

Warning!!! I do not recommend this airline. The temperature was extremely cold on the plane flying to Florida and extremely hot flying from Florida. In otherwords, poor air circulation. My DKNY baggage was damaged and busted open to the extent my clothing were falling out of my luggage coming off the belt at 1:00am. There was noone around to help. I got home and tried to file a claim and the website would not let me because I needed a incident report number in order to submit the claim. After countless hours if trying to reach someone, I finally received a returned call referring me to baggage with an email address. I sent everything to baggage: pictures of the damaged luggage, receipts, claim number, airline ticket, identification and everything needed requesting an incident number to file my claim. It was denied. Remember, this happened to me and could happen to anyone else. American Airlines doesn't provide any customer service, they don't care about your personal belongings and to fly American Airlines in the air could be detrimental to you. Again, THIS IS A WARNING read more

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Looking for an airline where you can get minimum service for the maximum price? Look no further. At American Airlines, a customer service rep will be happy to put you on "standby" when you miss a flight, even though she could have booked you into one of the open seats available on the next departing plane. Can't get a boarding pass on the app? Just ask a live agent nearby if she can help. Her response: "I guess so." Still no luck? A manager will be happy to walk over and give you some attitude! (The manager can also explain what a "customer service issue" is and is not, in case you're confused.) And if you tell her you're calling someone to complain, she's got an answer for that, too: "Call 'em!" When you make that call, the American Airlines rapid-response autobot will be on the job. Be ready to produce some membership numbers and flight confirmation codes that you will, naturally, remember off the top of your head. When, or if, you reach a live person, they'll explain how to find American's website (because you probably didn't know) where you can file your complaint by email. Is there a live person who can help? No. Per policy, all complaints are handled by email. Don't worry, it will get prompt attention! The automated reply should arrive within 30 seconds. And while you're waiting for follow-up? Well you've got the rest of your life to keep you busy! read more

By far the worst airline I have flown. The rudest desk/gate agents. Horrible flight attendants. I was made to check my carry on which was smaller than the allotted size. Why? Because the gate attendants allowed passengers with multiple full size luggage to board as opposed to making them check the luggage that was clearly way larger than carry on guidelines. Any other airlines would not allow this to happen. And the gate attendants that made me check the bag were so rude! In addition to that we purchased months in advance upgraded seats. The main cabin preferred with extra leg room. But lo and be hold we got bumped a month before the flight to basic economy. For no reason. I would have understood if our tickets had been purchased via 3rd party but they were purchased directly through American. The seats were the most uncomfortable seats I've sat in on an airline with the least mount of leg room. We were packed in sardines tighter than that other big yellow airline which I would expect such service from. In addition the flight attendants never offered assistance to anyone with putting it removing luggage from the overhead(maybe a good thing they made me check my bag). They just stated "if you can't lift it neither can we". When they Came around to collect trash.. the attendants walked by quickly not giving everybody an opportunity to throw away their debris We payed $1300 per ticket for an insanely long flight and we're miserable. Never again will I fly American Airlines! read more

We paid $300 to be packed in a flight like sardines during a pandemic! This flight was not socially distance and American Airlines is not practicing social distancing! This airline should be shut down they are apart of the covid crisis in America. Shame on you American Airlines read more

American Airlines - This plane is packed!!!!! - Airlines Near Me - Detroit, Michigan

I will never take an American Airline flight again. I called three days in advance to ask if I could change the time of my flight, as my grandfather passed away and I need to attend his memorial service. Your agent Maria, kept me on the phone for over 30 minutes to ask me what my grandfather's name was, what the funeral home's name and address are, the phone number, and the time of the service. All of this to simply change the time on a return flight. The agent agreed to "let me change the flight time" but with a $189 charge, which I am not able to pay. Shame on your company policies and your agents for their insensitivity and inflexibility. You should be embarrassed to have your employee grill a customer on details of a funeral simply to change the time of a flight. You are by far the worst airline I have ever had the misfortune of traveling with. I would advise all others to stay away. read more

Vacation I will never fly #AmericanAirlines again! When leaving Cancun, we had to go to the counter because we had an infant. The agent at the desk, somehow, accidentally cancelled three of our tickets. After 1.5 hours of standing, with three children, they finally got us back on our flight home. This gave us just enough time to eat and get to the gate before they closed the doors. We had a layover in Dallas. We realized that they didn't print us our connecting flight boarding pass... so we now have to go to that counter. We sent our bags on their way and went to get out next boarding passes... only to be faced with the same problem. The people in Mexico only fixed the problem for their flight, not our connecting. We now stood their for 1.5 hours before the lady apologized and a said that we were not going to make that flight. She also said that there was not another flight to Detroit until tomorrow and it would also be once with a layover. After two hours of standing... we agreed to a flight home tomorrow at 1020 and Brian had to call off of work. She went to talk to management and they gave us a room at a hotel that was a 15 minute shuttle ride away and $12.00 food vouchers. At this time, it's after 930 at night and the kids are starving. We walk around the airport for about 45 minutes looking for somewhere to eat but everything closed at 9. We decided that we would just get to the hotel and order them pizza. It was after 11 and we were so tired. Once we arrived to the hotel we learned that the free shuttle was full for the next morning. They gave us the number for a cab service. It was $40 to get back to the airport. We ordered food from the hotel and they accepted the food vouchers. The food was 16-18 each meal.. and didn't include drinks. So much for $12 we didn't have any of our luggage... so no toothbrushes or anything. We had our ride to the airport pick us up at 8 and headed straight to our gate. Our flight was headed to Philadelphia and then to Detroit. They had our seats all split up. The best they said they could do was move me next to Leilani. Ok fine... Isabella and Brian had to sit away from each other. We sat on the runway for almost an hour before they announced overhead that they had an issue declaring some dry ice or something and now that we've sat this long, we had to go back to the gate to refuel. Everett was asleep through all of this. After 1.5 hours of sitting, we finally took off. Everett woke up 30 minutes into the actual flight... and was horrible. He was over it all. It was the longest 3 hours of my life. The flight attends on this flight we're absolutely amazing because I was a sobbing hot mess. We arrive to Philadelphia exactly one minute before our connecting flight took off. We had to go to costumer service and explain that our last flight had a delay and made us miss our connecting flight. After a little bit we had a new flight... but had to wait 3 hours. We finally boarded a flight to Detroit!! I don't know if they were just messing with me... but they had an issue on that plane as well!! We sat on the plane for over after the time it was supposed to take off. I understand that things happen... but none of this was our fault... and I felt like we were not cared about! read more

My daughter flew with American Airlines today. She was on crutches doing to an injury. They went above and beyond to make sure that she got to the terminal safely and then boarded safely. They were very caring and understanding. Thank you read more

EFF YO SCENE, AMERICAN AIRLINES! My flight: Detroit to Chicago (United) then a literal puddle jumper to Milwaukee compliments of AA. That was fine. The flight was 15 minutes. I took a cat nap. Return flight: Yes there was a huge snowstorm. Yes I expected a delay. But this is where things get royally effed up. 10:00pm I already get a call telling me my 4pm flight back to Chicago was cancelled. I found this super weird since the storm was supposed to have wrapped by 6am and that gave them ample time to get it together before doign something so drastic as canceling. I sigh and call them back. A lovely lady helps me rebook a flight for 7:30am. Again, this makes no sense that the earlier flight would not be canceled but I'll still get home (despite what will now be a 9 hour layover since my connecting flight was not canceled) so I take it in stride. The woman who rebooked me is nice and competent as hell. She is one of two reasons I don't give these a-holes one star. 1:45am my phone rings. It's that dreaded AA number. I hold my breath and answer. That flight is cancelled. I curse and stay on the line to rebook. Next lady gets on the phone and is not as badass as previous lady. In fact, she doesn't really seem to know what's what. She puts me on a US Airlines flight from Milwaukee at 7am (ugh) to PHOENIX then to Detroit. I'm not thrilled by this turn events (seems along way to go for what would amount to a 45 minute flight) but it would weirdly get me in earlier than my previous reservation so I take it. I get my confirmation number and ask her if I can be sent an upgraded itinerary. She makes up some excuse that I don't really remember because I was sleep deprived but I buy it. I have a confirmation number, after all. I hang up and try to check in online. It will not allow it! I call back and the lady on the phone looks things up and says I should be fine, I just can't check in online because it was a flight change (or something, she didn't make much sense) and I need to do it at the front desk. I'm skeptical but I just want to go to bed. I hang up and go to bed. 2 hours later I am up and get to the airport. I go to check in. I can't check in. Gruff US Airlines attendant takes my info to American Airlines because she can't find my ticket. I wave my confirmation number at her. She says it's worthless. I start to die inside. Lady comes back tells me that while I am in the system and have a reservation my ticket is not reissued therefore it does not exist. American Airlines can't do this AT THEIR COUNTER. She hands me a print out with all my information with a phone number written on top and a bunch of shit that she doesn't explain circled. I have to call. What then comes is an hour and twenty minutes of hell. It starts with a customer service rep who, at first, does not understand WTF is going on. Neither do I, lady. Neither do I. She puts me on hold a number of times, takes my story down at least 3 times, and then finally figures it out and attempts to flag down someone to issue that ticket so I can get on the plane. I wait 40 minutes during this process. It is now 6:30am and boarding is complete. I have no ticket and have not gone through security. In a word, I am effed. She gets back on the line and tells me the ticket is issued. I tell her it is too late. She then leaves me with a, "I have a plan B!" before I get their blasted hold music again. In the end she puts me on a Delta flight that is DIRECT to Detroit that lands at 12:30pm. No reroutes to Chicago, Phoenix, LA (I'm sure that's where I would have gone next had it not been for her), nothin. And I'm in 8 hours early. She issues the ticket while I'm on the phone with her and gives me not only a confirmation number but a ticket number and emails my itinerary. And apologizes. A lot. We started off rocky but she finishes strong! She is the bomb and the other reason I don't give this airline negative stars. Customer Service reps are hit or miss anywhere but in 5 hours I was 2 for 2. 2 incompetent, 2 competent. That's a 50% success rate. Kind of a bummer. Factor in the cancelled flights (no other flights were cancelled OR delayed that day) and you get one crummy airline that I'll sure as hell never fly again if I can help it. read more

I fly American Airlines all the time but this last time got me thinking to never again. I got tickets for 5 people. Our flight was at 6:20 am from DTW to Chicago to Nashville. Everything was running smooth and we boarded the plane. Sat there for a few minutes and the pilot said that Chicago has blocked all the incoming flights due to thunderstorms and it could take 45 min or longer until we would take off so we were asked to step out and wait at the airport instead. We had no other choice and it was understandable to this point. Once we left the plane, we went to customer service as it was likely we would miss our connecting flights. The agents were not helpful at all. Couldn't provide information and kept saying i don't know. 45 min or so later, we were told Chicago removed the restriction and we would be able to take off. We on boarded the plane. Waited for about 30 minutes and the pilot stated that he is waiting for the employees to fill up the plane with gas. Not sure why they would do that at that time when they had all the time in the world but regardless we had no choice but to go with what they said. A few minutes passed by and the pilot stated that Chicago put the restriction back as it was thunder storming again. This is what got a lot of us mad. If we didn't wait for over 30 min to get gas (if that was even a thing), we would have been to Chicago already before the new so called restriction. We were told to get off the plane once again. And didn't get to leave DTW until around 10:00 (our initial flight was at 6:20 am). At this point, we missed our connecting flight from Chicago to Nashville, which was at 7:50 am, and asked customer service multiple times to ensure the next available flight. Agents weren't helpful at all as if they didn't care. We went to Chicago and were told that we would put on a standby for all the flights departing from Chicago to Nashville that day. Mind you, we were 5 people. The staff there was rude. Especially since we would go to each gate each time a new flight would take off. One of the staff members told us off and it was very uncalled for. We didn't leave Chicago until 6:30 pm and arrived in Nashville at around 7:30 pm. We were going to Nashville on a weekend trip and planned it so that we could arrive there at 9:00 am so we could have three full days (Friday, Saturday, and Sunday) but due to all this trouble, we lost a whole day which meant a whole day of exploring and all the reservations and tickets we had already paid for for that day. At no point did the staff offer us comfort or even some sort of reimbursement. It was the complete opposite. Rude, rude, rude!!!!! We were at the airport for over 16 hours for a flight that was only an hour and a half. This is outrageous. We could have drove at our destination in 7 hours. Instead of wasting it at airports. The staff clearly seemed to be lying about all the flights departing. It seemed as if American was the only ones not taking off. We would see the other airlines do so. I've never had issues in the past with American but this time has made me skeptical about using them again. read more

First time taking American Airlines (AA) since 2001. I always fly Delta but I decided to take AA because I was flying to Charlotte (their hub), the tickets prices were the same as Delta, and the flight got there a little earlier. I purchased 3 tickets, joined their rewards program, and waited to check-in 24 hours before the flight. Upon checking in I noticed there was only one free seat to choose from and all the rest of the seats cost additional money. The Airline warned me that seats might not be available next to me if I don't pay extra....which I get, however upon checking in they placed my wife and child together with me several rows back (the free seat). I could purchase the seat next to my wife and child (yes the row was not full) for additional money. I just don't get it...with the covid-19 epidemic going on....why, when you have the capability, would you not sit the family together? The kicker was the seat was given to a 20-year-old who bought the ticket and didn't pay extra for the seat herself. ???? They could have put her in the free seat and let me sit next to my family in the same row which would make us all feel safer from covid-19. On the way back from Charlotte to Detroit, AA placed my wife and child on aisle seats (same row) and put me in the back again. I questioned the passengers next to my wife and they stated that they didn't know each other and didn't pay extra for the seats. Once again my family could have sat together but the possibility for us to pay extra for seating was more important to AA than making my family feel safer on their airline. AA please feel free to contact me if you have any questions and we can also discuss the language of the cleaning crew as we were deplaning the aircraft...All I can say is unbelievable. Jacques Malboeuf AA Number R255LL8 read more

Horrible airline!!! Horrible experience flying from the Dominican Republic in august to my son traveling hime from military deployment and they lose his luggage! American Airlines absolutely suck!!!! read more

I usually have a pleasant trip with American, but this recent trip was truly hellish. It first started coming off the wheels in DTW, where mechanical problems delayed the plane. Called reservations who managed to book me on Delta a few hours later and still make it to Honolulu the same day. The $6 million dollar question, "how do I get my bags downloaded, claim them, and check them in onto Delta?" The agent cheerfully states, "Oh don't worry, I'll issue a transfer order and your bags will be transferred automatically." FAMOUS LAST WORDS! Get into Honolulu, and my bags aren't there- got it, understand that. File a lost bag report. They should come in the next day, right? 4 daily calls to Delta later one of my bags is finally delivered, and one is still missing. I'm caught between the two airlines- because I flew with Delta, I had to file my claims through them, but they had no way to track my bags. They still were with American, who since I was transferred to another airline, wiped out all bag tracking information from their system. Even after I received the first bag and deduced that the second bag was probably stuck in my original connectng terminal of Dallas-Fort Worth, American would not try to contact DFW to expedite my bag to either my original destination of Honolulu or second destination of Los Angeles. A couple of days after I returned to Detroit (17 days later), the American agent at DFW called me and said he had my second bag, which they FEDEX'd to me. I know these things happen, so I'm not perturbed about it. I'm PO'd about the processes that American has to not transfer bags to another carrier, wipe their bag tracking information, and not attempt to call the connecting terminal's baggage claim agents to assist in locating your bags. Makes me think about giving up my AAdvantage gold membership and become a premium member with another carrier. read more

We had a great experience today. Diana, a ticket agent for American was very friendly and helpful. My husband is on crutches and she did all she could to make it easy on him. Plane is leaving on time and all is good. read more

We flew American Airlines from Grenada to Detroit with a stopover in Miami. We were delayed 50 minutes on the outbound. It took another 50 minutes to gather our luggage. By the time we rechecked our bags they had decided that we did not have enough time to get to our connecting flight and put us up in a hotel with a $12 meal voucher. The whole fault was with American Airlines. Very poorly run with rude personnel. The three agents at the rechecking area were making crude rude remarks about the passengers waiting in line it was unbelievable read more

Rude flight attendant and check in attendant! trying to travel for my birthday and got the worst service i've ever got. also delayed my flight twice. read more

they canceled our flight for no reason and then took our money!! as well as that, the seats and spaces are way too small. As a 5'10 person my legs are cramped in the small spaces. Terrible experience everytime and do NOT suggest this airline. Even spirit is better even though they are 75% less. So I am warning anyone who is getting a flight from American Airlines,,, DO NOT DO IT!!!!! Terrible read more

I will never be flying American Airlines again! Went to Cancun on vacation with my family, my wife and 3 kids (9,5,1) and on our way home as were paying for our luggage the lady that took our payment somehow cancelled our reservation for our flight right there on the spot. We stood there for 60-90 minutes while at least 5 of them gathered up trying to fix the problem. Once they finally fixed the problem we get make that flight to Dallas, TX only to find out that they didn't fix our connecting flight to Detroit but also cancelled our reservation for that flight. The lady there said that whoever touched this before her really messed things up and she was unable to get us on our flight home. They gave us a voucher for a hotel that was 15 minutes away and had to take a shuttle to it instead of putting us up in the hotel that's right there in the airport. They gave us food vouchers worth $12 a piece but everywhere in the airport was closed. We were able to use them at the hotel, but everything was at least $15 and still had to pay out of pocket. The shuttles in the morning to get to the airport were completely full until after our flight would have already left, so I had to order a taxi, another out of pocket expense and inconvenience to have to set it all up. We finally make our flight from Dallas to Philly and they split us all up. My wife had a crying baby with no help from me because I was stuck a few rows back in a crammed row. One of my daughters had to sit by herself in between 2 strangers which made her and myself very uncomfortable. We end up sitting on the tarmac for at least 45 minutes only to be told that we have to return to the gate. Something about the weight of dry ice and then since we sat out there so long we had to refuel. Now with all that, we again missed our connecting flight home. So we had to sit in the terminal another 3 hours to wait for our flight. Finally after all that we make it on our flight home and of course to top it off we had the rudest flight attendant I've ever had! I understand that things happen, but the stress and frustration that all this out on my family is unlike anything we've ever experienced. My kids asking why we can't just take a flight home and all I can say is that one lady messed up everything so now we have to deal with all these let downs because of one persons actions. I've flown Spirit and Delta for years and NEVER had anything remotely close to this happening. I will continue to give them my business and never spend another dime on anything to do with American Airlines! read more

American Airlines in Detroit is GREAT. Efficient service, friendly gate agents and quick turnarounds. I've never had a delay here, always been upgraded and gate areas are clean and neat. They have limited service from Detroit, but a quick connecting flight to Chicago means you can get anywhere you want to go! read more

Absolutely pathetic customer service from American Airlines.. First, they cancelled the flight to Orlando and informed me, and many other fliers, two hours before the scheduled departure. Second, they gave us another flight the next day, while they gave us the reason that due to weather they could not fly to Orlando. They lied, they had fights flying to Miami the same day, 30 mins later. Third, I asked for a refund, since they were unable to give me a confirmed seat the same day, but they could not do that either. Absolutely unhelpful behavior from the customer service agents at the airport, a flight full of people stranded at the airport and they had 2 people responding at the desks. Very very unprofessional. read more

Worst airlines ever! Complete rude assholes. I had to cancel my flight 2 weeks in advance & they wouldn't refund me. I got a COURT ORDER that I couldn't travel. I sent them a copy and they said fuck you to me. read more

I will do my best to never again fly American Airlines as long as I live. Although I got to Detroit safely, my bag did not. There was a 90 minute window at my connection, plenty of time for the bag to have gotten to the appropriate connecting flight, but instead apparently the bag was put on a later flight. The baggage claims office at the Detroit airport assured me that the bag was due to arrive at 7:11 last night - about 4 hours after the initial expected arrival - and would be delivered that evening to my hotel. It is now nearly 2 in the morning I still have not gotten my bag and after a 20 minute conversation with customer service I finally had to badger the customer service person into apologizing for the delay which is now, apparently, delayed until 730 tomorrow night. 24 hours after the bag has arrived, late. The mistake was completely their's, and sometimes all the customer wants is an apology, a sincere apology, from the airlines for their mistake. But the customer service representative I spoke to was clearly more interested in reading from a script and engaging in the time honored tradition of "I'm sorry you feel that way" which is not an apology at all. I still have no confidence whatsoever that I will ever see my bag again, much less tomorrow. I understand mistakes happen, I understand screw ups happen, but for god sake take responsibility. I will truly do my best never to fly this airlines again as long as I live. read more