I purchased tickets to celebrate a birthday and we are over the moon with the experience. The team…read morewent above and beyond to make the day special. It was a beautiful day we were able to see the Providence and Boston skyline. The trees have begun to change colors and that was gorgeous will love to return at the peak of the fall. Great experience, great team will do again!!!

Beyond Fabulous! CT Voyagers puts safety first. This was…read moreour second attempt to fly since the winds were too high for our initial booking. Maggie couldn't have been more pleasant, attentive and accommodating. By the time we arrived for our flight it felt like I had known her for years! We were in safe hands with Mehmet piloting skills and entertained by his humor and outgoing nature. The flight couldn't have been more beautiful or smooth. We could hardly tell when we had kissed the ground for a soft landing. The entire team took excellent care of us from start to finish. I would highly recommend CT Voyager Balloons--the crew is like the best kind of family!

Jim is the best! Our experience got postponed a few times due to various reasons and we finally got…read moreon the ride today for our anniversary celebration. He's done this for 30+ and is excellent at communicating, super attentive and extremely experienced. We hit the home run for such perfect fall weather. HIGHLY RECOMMEND!!

After numerous weather postponements, we had an amazing trip with CT Ballooning. Jim, (They all)…read morewas professional, informative, catered the event to each of us in the basket with them. I loved being able to assist with the landing!! If you are going to be in the area, or travel 2 hours like we did, it is SO worth it. My next trip will be with CT Ballooning!!!!

A friend and I went to the Adirondack hot air balloon festival and found Rich Hamilton through…read moretheir website. I didn't know much about him, and there wasn't anything online, but Rich mentioned he had 20 years of piloting experience so I figured it would be OK. I'm writing a review because we had such a wonderful time and wanted others to feel at ease booking him. He was super professional, clearly knew what he was doing, and made safety a number one priority (also my priority). I also really appreciated his crew and especially, his wife. They went above and beyond to make sure we had an enjoyable time down to simple things like taking pictures to us and giving us water while we were waiting. Afterwards there was also champagne. I mention these things because because the simple gestures showed that they cared and clearly enjoyed what they were doing. Would book with him again!

By Dano We had an amazing couples experience on my birthday…read morelast October. Seeing the fall foliage from above the trees is an experience not to be missed. We snapped a ton of amazing pictures and several are now framed in our home. My family will be back in the Spring as the kids can't stop planning their adventure. Mick and his team were great! Memories like this one last a lifetime...!!

Mick and his staff were absolutely incredible they help coordinate and engagement proposal the…read moreflight over the north west it was absolutely beautiful and breathtaking his staff did a great job capturing our take off. the post flight refreshments and his hanger were a great way to cap off the extraordinary experience and I couldn't have asked for a better host and hospitality from Mick and his staff.

The people here are absolutely amazing! They're all so sweet and very professional. Going up in the…read morebasket was very easy and they made it so simple. Well up there they give you a little historical fact lesson about what you're seeing. It was so much fun and these people are absolutely amazing! I would highly recommend coming here, especially if it's your first time as they make it such an easy process.

My wife purchased two tickets for a hot air balloon flight from this company. The intention behind…read morethe purchase was meaningful--it was my elderly mother-in-law's dream, and this was a rare opportunity to fulfill it. Unfortunately, due to injury, weather, and logistical constraints, we were never able to take the flight. While I can understand that small businesses have their policies, I believe our experience highlights serious concerns that other potential customers should know before booking, particularly those who do not live near the launch site or who have caregiving or work responsibilities. We were not asking for anything unreasonable. The flights we attempted to book were never full--we confirmed this each time--so our rescheduling or cancellation would not have prevented anyone else from flying. Despite this, after four cancellations on their part due to weather and two proactive reschedulings on our part (in anticipation of poor conditions), the company refused to offer even a partial refund. This policy remained unchanged even though our cancellations were rooted in legitimate weather concerns and the need to avoid long overnight travel for my wife and elderly mother-in-law. Their refusal to acknowledge this reality, coupled with dismissive remarks such as "we don't know what weather app you're using," was frankly insulting. It's the standard weather app available on every smartphone. What compounds the problem is the rigidity of their scheduling policy. They will not confirm whether a flight is going ahead until 8:00 PM the night before a 5:15 AM departure. For anyone coming from New York City (a multi-hour journey), this is deeply impractical. We once had to cancel a trip 30 minutes before departure from our home simply because they wouldn't confirm earlier, despite clear weather warnings. This lack of flexibility and poor customer support creates a high-stakes gamble for anyone not located nearby. Add the cost of travel, overnight accommodations, and the risk of last-minute cancellations, and the actual cost of this experience balloons to $1000 or more for two people. Despite repeated attempts to make use of our tickets before expiration, we were thwarted by several company-initiated cancellations due to weather. They did offer us a one-week extension, which we appreciated. However, when we politely asked for a refund after a month of unsuccessful rescheduling, they abruptly declared our tickets expired. Only when we pushed back did they reverse that statement--something that felt more like strategic positioning than good-faith customer service. The shift in tone when they learned we intended to post a review was striking and disingenuous. It felt like damage control, not sincere effort to rectify the situation. To be clear, I don't doubt that the balloon ride itself may be beautiful. But potential customers need to know that this company is extremely inflexible, often unprofessional in tone, and not equipped to accommodate anyone traveling from outside their local area. The risks--financial and logistical--are significant. This isn't just about a missed flight; it's about a poorly designed customer experience that leaves no room for the real-life variables most people have to consider. If you don't live nearby and have no margin for disruption, I would strongly advise against booking.

this flight was a surprise gift for my wife's 50th birthday. I wanted to do something different…read more Robert was in constant contact with me as the morning approached with weather being questionable. But that morning it was perfect and we had a spectacular flight. His crew was super knowledgeable, and everything went flawlessly. We had an awesome time. Highly recommended! Thank you for a wonderful morning experience for my wife and two kids. Karl from NY

Funny, just saw the bullshit that was left under my review from around 8 years ago. Robert you want…read moreme to elaborate even though I told you over the phone all those years ago? Here's the story everyone. I did have plans weeks in advance to take my dad out for a ride for his 60th. We showed up on time at 4 am and waited around for over 2 hours. Another balloon was let up and then we were told we weren't going because "the very tops of the trees were slightly moving," and we were told to reschedule. Upon that reschedule date coming up, my grandfather had been diagnosed with Alzheimer's and very much wanted to have a big family dinner before his memory started to go. I explained this to you. You called me a liar and made me feel horrible for putting my family first. It has been 8 years and I'm still livid about how this situation was handled. Hope all your balloons in life pop, Robert.

I love the view....it was breath taking!! Highly recommend!! Bring a strap to hold on to your…read morephone....dress for a few degrees below the weather.

From the owner: Incorporated in New York 1983 .... Flying continuously since then in Middletown, NY Flights…read moreDepart from Gate C Randall Airport Middletown New York, Just 1 mile of Rt 84. Lana & Ken Smith are both commercial pilots & flight instructors.

AMAZING! I purchased tickets on Groupon for my man friend and myself. The tickets were good for 1yr…read more-- which provides a nice cushion time. The balloons leave at sunrise & from the photos you can tell it's a spectacular view and experience. Dave was great! I highly recommend this company .... just finished our ride and we are already planning our next one!!

absolutely amazing ! wind , sunrise , fresh air . best beginning of the day ! Dave is a…read moreprofessional . not even for a second we felt uncomfortable or scared ( and let me tell you those landings can be scary ). the whole crew is on top of everything ...picking us up in the landing spot , getting us a glass of champagne after ....even offering us a ride ( since our "driver" was cold asleep back in hotel , and we were going to walk back). loved it so much ! if I could give 10 stars I would ! thank you guys ! you made our getaway absolutely unforgettable !