I'm going to leave favorable feedback for the Service Department here. I've been in twice over the past year for basic services; a software update and an oil change. Most recently, though, a thumping noise coming from the rear passenger side of my 2017 Volt was something to worry about. I scheduled an appointment to come see them for the noise and about a block before I got here, the tire went completely flat. This was a tire a different shop had repaired a few months ago, so the patch must not have held. The tire was ruined. I inquired about replacing all four tires, since I didn't like them, but Mark at the service counter advised against it. He inspected the other three tires and said he thought there was too much tread life left and replacing all four tires would be a waste of money. He felt strongly that I should get one new tire and wait until next fall to consider a whole new set of tires. He did note that the car needed an alignment (I had just under 34,000 miles on the car), which seems surprising, but considering one rough Cleveland road I have to drive on to get to the parking garage...maybe not so surprising. He noted that I had a bit of uneven tire wear. When it came time for me to get my car, Mark apologized to me because the tire price he originally quoted was $50 less than the tire that was put on, an OEM Michelin to match what I already had. He made sure to knock off $50 in order to stick to his original quote. I give Mark and Spitzer high marks for their integrity. While their shop prices and services aren't cheap, having trust in where you take your vehicle is worth every penny. read more

I will never use Spitzer Chevrolet again. Mandy located the part I needed and tried to sell it to me for $1,100, saying it had to come from Michigan. I later called Tim Lally Chevrolet and found the exact same part for $558. Even though I purchased my own part and brought it to them, I still ended up being charged more than what Mandy originally quoted me if I had gone through Spitzer for the repair. Communication was also terrible throughout the process. I called to speak with Mandy and never received a callback that entire day. Instead, she sent me the quote the next morning (Tuesday, April 28 at 9:45 AM). When I asked if I could bring my own part, I didn't get a response until Friday, May 1 at 2:20 PM. This was one of the worst experiences I've ever had, especially from a dealership. read more

Came to Spitzer Northfield to inquire about the 2025 Power Wagon they have. Chris, the sales rep was amazing. Easy to talk to and was willing to answer or find answers to all our questions. Chris had made the statement to us that he hadnt been working with the company for long and had actually put in a lot of effort into picking the right place to work that valued their employees and customers... I think he picked the wrong place. The truck had several small issues but it also had 2 big safety recalls on it. We left the first day without purchasing the truck since we couldn't get the price down to a reasonable number but mainly because of the recalls. The recalls on the truck had to do with the defrost not working and the airbags not deploying and the pretensioner in the seatbelts not activating. Essentially the crash sensor is not working. We live in kentucky, were we are projected to get 11+ inches of snow in the next few days and the entire state had issued a state of emergency for the upcoming Winter Strom. We told them we would be heading back that night because of the upcoming weather. They called us before we could even leave the parking lot to tell us they could get to the price down to where we wanted and would get the recalls fixed before we left with the truck. Because of this, we got a hotel down the street and came back the next morning. The next morning, Steve -the sales manager thay we had the unpleasant experience of working with- sat down at the table with a piece of paper that had the price on it and said here's the price we agreed on with a range of monthly payments since we dont know your credit... are you ready to sign? We again brought up the safety recalls that had to be fixed before diving the truck 5 hours back home in a snow storm. His response to us was that we can sign for the truck today but he would not be fixing the safety recalls and that we could get them fixed ourselves. He said "its Saturday and our dodge dealership isn't going to just get you in to fix the recalls. We're a customer like everyone else." We packed our things and left. This dealership very clearly does not care about their customers time or safety. They have had this truck since November and the recalls were issued in early December. Its now the end of January. They have been letting their customers test drive a truck with a safety issue that could be life threatening and was even more okay in selling it. I would be very careful when dealing with this dealership. No wonder they're not accredited with the BBB! read more

So I went to get a car yesterday from Spitzer. I was so discouraged due to me not getting approved at another car lot. I work with Dominic, thom, and frank the whole crew was so great to me! Hospitality was great! They got me in a 2025 trax. 10/10 would recommend. Love my car read more

Spitzer Chevrolet Northfield - Auto Repair Near Me - Northfield, Ohio

I recently had to replace my college-aged son's car and ended up at Spitzer Chevy in Northfield. We had been to other dealerships and some private individuals looking at what was available. We had a car age, model, and price range in mind, and looked at a few vehicles there. One of the options was a 2017 Chevy with 88,000+ miles, priced at over $10,000. Due to the poor condition of my son's current car and his impending return to school, I felt pressure to act quickly. That urgency unfortunately clouded my judgment. We visited the dealership just before closing on a Saturday. While waiting for our trade-in to be evaluated, we overheard a high-pressure interaction between another customer and their sales rep. The GM came over (a typical tactic in the world of car sales), and told the couple that if they didn't buy the car they were considering in the next 15 minutes, he was going to send it to auction. It was an extremely aggressive, uncomfortable tactic--and frankly should've been my first warning sign. When we received our quote, it included two add-on "security packages" totaling $1,300--neither of which we asked for, wanted, or needed. I left to discuss the situation with my wife, who was concerned about the high mileage, the price, and minor body damage. The next morning, I called our sales rep, Jacob, and made an offer $1,000 below the quote, asking them to also remove the unnecessary add-ons. He said they'd remove the add-ons, but refused to negotiate on price at all. They showed no interest in working with us. Against my better judgment, and driven by safety concerns for my son, I went through with the purchase. That's when I had to deal with the finance manager, Wally--who was rude, dismissive, and clearly more interested in upselling than helping. Despite my excellent credit score (825+), he initially offered me a loan with an inflated interest rate--because he stood to gain a kickback from the lender. Only after I pushed back did he reluctantly lower it, treating it like he was doing me a personal favor. He rushed through the paperwork, didn't explain anything, and acted as if I was wasting his time. After the purchase, Jacob called to check in. I told him I was experiencing major buyer's remorse and felt taken advantage of. I asked to speak with a manager. He said he'd pass along my concerns--but no one ever called. A week later, Jacob followed up again. I told him I was still unhappy and disappointed that no one had reached out. Again, he promised to relay the message. Again, no response. Looking back, the GM's aggressive behavior, the unnecessary add-ons, the refusal to negotiate, the manipulative financing tactics, and the complete lack of post-sale support all point to one thing: this dealership does not care about its customers--only making a sale. I pride myself on being a careful consumer, but I let urgency and emotion cloud my judgment. I ended up with a car that wasn't worth the price, from a dealership that treated me with indifference. As I'm about to post this, Im viewing other reviews and am not surprised to see so many unhappy people like me expressing the same issues. I wish I had looked on here before I made my purchase. Had I done that, i wouldn't be posting this mow. Please learn from my experience: Avoid Spitzer Chevy in Northfield. If you value honesty, transparency, and customer service, look elsewhere. .3 read more

A couple years ago I had several issues with my car and brought it to this service department because I bought my car here. It took months to get my car "fixed". I experienced horrific communication, being cussed at by the general manager, and several damages to my interior and exterior paint during "repairs" being performed at this dealership. My car was brand new so of course I'm going to be difficult and push for it to look brand new again. At the end, I was dismissed as a customer of this service department. I had to file several complaints and claims with GM to get my paint repaired. I was told by another body shop that this was "the worst paint job they've seen". 26 months later I am still left with a stained and ripped headliner from them super gluing the overhead console on and "cleaning" it after a water leak. I've been working with GM again to get this fixed as my car is still new and I didn't cause these damages. Spitzer Northfield has refused to take accountability and repair the damages caused by their dealership. I do NOT recommend this dealership for any repairs or purchases. They will belittle you, damage your vehicle even further, and refuse to take accountability. read more

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Great service! I come there for service to my Silverado often and each time the service has been excellent from start to finish. I highly recommend this dealership. read more

I brought my Tahoe to Spitzer Northfield to check my front struts that I thought were leaking. I worked with service advisor Alec. They performed an initial inspection and confirmed the struts needed to be replaced. In addition they found some others issues that needed to be addressed. I am grateful that they were diligent enough to look over the car since it was there. Alec said they needed the Tahoe overnight and would arrange to drive me home and pick me up the next day which was very proactive. Good customer service. When I picked up my Tahoe the car was as clean as when I dropped it off. The service techs did a great job on repairing my Tahoe and keeping it clean. That is example of good customer service practices and great tech training. If you need to have your Chevy serviced in the Northfield area take it to Spitzer. They are awesome. read more

Absolutely HORRIBLE customer service. I have stopped out twice and called well over 8 times in a 2 month period to get a new tire jack that is well in warranty. I have tried head of parts, head of service and going as far to contact the general manager Michael Blackstock. All I get are promises of "I will call you tomorrow" or "give me 30 mins and I promise I will call you back". Clearly not a dealership with leaders or employee's who step up to take care of customer issues. Clearly Mr. Blackstock and his "team" are there to make sales and that is the absolute end of it. read more

Bought a 2023 Camaro LT1 from here. Salesman was Dan Krokos who was easy to work with. He was non pressuring and actually cared about what I was looking for without pushing me in another direction. He didn't keep calling and emailing, just checked in with me and made sure he knew what I was looking for. Sales manager and finance officer were pretty awesome. The whole experience was one of my better new car buying experiences. Would definitely recommend this lot. read more

Spitzer Chevrolet Northfield - Auto Repair Near Me - Northfield, Ohio

Purchasing my new vehicle was easy and great. The service and follow through after they received my business was terrible. I had called for 2weeks inquiring about my license plate. Originally I was told that i would pick it up from the dealership, I called several times spoke to several people and left several messages for my salesperson Cameron. Finally today I call and speak to him. He says oh you should have received paperwork in the mail and you take that to the BMV. I said that would have been helpful 2 weeks ago. He claims this is the first he's heard about it - false. Today is Friday and my temporary tag expires Monday. i talked to several people over the past 2 weeks that could have made a little effort and let me know... also NEVER received said paperwork In the mail. Now I'm waiting for a "picture of it to be sent to me" also The assumption that it will be easy for me to get to the bmv today since tag expires Monday - with zero accountability or apology read more

Just had my car in to replace the battery. After I pulled out of the lot, my windshield wiper loosened away from the ice that had built up on the windshield and broke off. I went back to the dealership and spoke to Steve (Svc manager??) in the front desk and he said to take my paperwork back to the Parts Department. As I approached the desk, there were four employees. Two were sitting not doing anything. I was addressed by one of the guys behind the counter and told him what Steve said. Immediately the other albino looking guy behind the counter started to aggressively say that it's not Service Department fault and YOU (myself) need to pay for it. I asked them to call Steve and at first they refused but eventually did. Steve did not reply, but another guy came from up front to confirm "Whitey's" statement. I asked how much the replacement wiper blade was, and it was $9.04. That's right...$9.04. So, this one employee was being an @sshole to me for $9.04...after spending close to $300 on a battery. I paid it and left. I learned long ago, that for every satisfied customer a company has, you may get one referral. But for every DISSATISFIED customer that a company has, word of mouth of bad customer service will affect many more potential customer's perspectives. That is why I am writing this review. The Parts Department guy went out of his way to try and pick a fight/argument with a customer had a dead battery in the morning, fortunate enough to get a battery jump start and made his way down to the Spitzer dealership where I bought my car from. read more

They will NEVER stop calling and emailing. Mike, some rando kept calling me and asking for Jeff, not my name. I had simply texted the dealership to ask if a vehicle was available, said I would not give my name or email, and did not want to be contacted. Every day a new phone call. Then when I called Mike ask him to "please stop calling me, my name is not Jeff and I find it irritating" he began arguing with me, talked over me, somehow it's my fault because someone at the dealership put in the information, meanwhile I was not blaming him personally, I never accused Mike of anything, I know it is a dealership policy to put in fake information when a customer won't provide it, so it's "in the system." I don't think you want to work with Mike, that's for sure. read more

My experience at Spitzer Chevy was great. I worked with Dominic Blackstock and he was very patient throughout the whole process. He answered all questions I had and took time to show me what I was looking for. Everyone at the dealership was nice to work with and I am very happy with my new car! read more

Trena - 5 Worst service department EVER! Tim was extremely rude! they did not service my car correctly and then wanted me to what a week to correct the problem....BOOOOOOOOO to Spitzer Northfield read more

Just bought a Cadillac CTS 2016 under 40,000 miles not even 5 months ago and the whole muffler system needs replaced have been calling all week back and forth with Service Manager ROB for him to basically call me an idiot that it's impossible that the whole muffler was shit and that they REFUSE to have it fixed that it was not covered under our extended warrant!!! Go see JOEY HUANG Great Lakes they are the BEST dealership!! read more

Spitzer Chevrolet Northfield - Auto Repair Near Me - Northfield, Ohio

Our family drove from Detroit to test drive a vehicle that we would be purchasing in the next week. Gary Locke and the rest of the Spitzer crew thought it would be a great idea to try and threaten us into placing a non-refundable deposit on the vehicle or else they would auction it off -even after we confirmed that we will be back to purchase it after speaking with our bank. Not only did Locke and the rest of the team try to muscle us into an immediate purchase, but they also refused to allow an interested member of our party to test drive a vehicle that he was interested in purchasing. I wish I could give negative stars for this experience. I would NOT recommend going here -ever. read more

I just wanted to give Andrew, Pat, and Bob a big thumbs Up for taking care of my vehicle it was challenge because It wasn't so obvious on what was wrong they took there time and was persistent to make things right so I just want to say with a little patience these guys will come through thanks again guys C. Barkley. read more

Horrible service department. I paid $2000 for not fixing the problem. Took it back and they charged me another $500 to finally get it right. I asked them to refund my money on first service, and they offered me a free oil change. What a joke.! read more

Made an appointment for a standard oil change and rotation for my 2016 Camaro. The total service took just shy of 2 hours. Based on the complete disregard for my time I will be finding another dealer/quick change to do my service in the future. read more

Awesome experience first time car buyer absolutely sending people to this place no hesitation. Thank you for getting me in something I wanted. read more

I'm only giving one star because I cant go any lower. Took my car in during the month of November. Told I would be notified when the part came in for my car. It's now the middle of February no contact. The service Manager Andrew is never available to receive calls or re return messages. I will never by from Soitzer ever again. read more

I took my car in because it overheated, they said it had damage from an accident (my flip flop got stuck under my gas pedal 18 mos prior and I hit a parked car). They told me to call insurance. I have been without a car for SIXTY-FIVE days because of the incompetent people they have working in their service dept. They sent the car out to a body shop who says they didn't include the all the parts and I owe an additional $2400 on top of the $3400 I have already paid Spitzer. They are rip offs who don't care about their customers whatsoever. Stay far, FAR away from this dealership. Their service dept is the ABSOLUTE WORST!! read more

I went in for a routine oil change and tire rotation, but it took nearly two and a half hours to complete. I also found out that they had to fix a recall for the 4 wheel drive. Which at first was no problem, but after the 2-hour wait, they brought the truck back without finishing the installation. The 4 wheel drive was locked on and the tires were screeching as I attempted to drive it. Like I previously said they didn't finish the installation. The reason I'm restating my previous point, is because no one thought it would be a good idea to check the 4 wheel drive before they returned my truck to me? They were going to just let me drive away with the problem. The service assistant recklessly drove my truck in and out of the shop with one of the doors open. The gentleman helping me asked three people to take my truck through the wash and they all told him no, with me standing right there. All in all, I waited 2.5 hours for a job that the tech said would take 45 minutes max, the assistant drove my truck around the lot and through the shop like a mad-man, no one would run my truck through the wash for me (eventually they did), and all I got was a half-hearted sorry for the wait. Terrible. Just terrible. It's been a year, to the day, since I began leasing a Silverado through this Spitzer. read more

I brought my car in for oil change and tire rotation. The service was quick and effortless. They always do a good job and are on time with their estimates. read more

I'm so disgusted with this dealership I'm going to use this space to vent even though the oil change and tire rotation was relatively painless. For my recent purchase, I was pre-approved, yet they pinged my credit 6 times trying to finance me through their vendors. Sold me GAP insurance under false pretense. Said they removed it but will not return my emails. I wouldn't buy another vehicle from Spitzer if my only other option was an Amish buggy. No integrity or customer service. Mr Dibbin lets you know that you are in his kingdom and you can pound salt if you think you'll get anything out of him. Spitzer Northfield gets a 000 rating from me. I'll go elsewhere next year when I get the new Colorado Turbo Diesel. Looks like a great truck. read more

Hands down, the worst service department in the greater Cleveland area. Used twice because I purchased my vehicle from them, but I cannot go back. The service department managers are not honest and their mechanics are not highly skilled and do not care to be. The ownership and management team tell you what you want to hear but simply do not back it up with action. They cannot even change the oil and filter without making a complete mess and costing you multiple visits. Save yourself a massive headache and go somewhere else. read more

Outstanding service with excellent professionalism and enthusiasm about my personal situation. My service person Andrew made me feel important and at ease . Great!!!!!!!! NOT LIKE THAT HELL WHOLE OVER AT O'Brien Chevrolet in Willoughby. read more

I had contacted another dealership first, having purchased my existing vehicle there ... received very little response. I contacted them again via e-mail, direct to a sales manager, this time received no response. So, based on that, I looked closer to home and contacted Spitzer via their web page. I received a callback within 15 minutes ... after that call, I had an appointment to speak with a sales manager, James, that afternoon. James and I discussed what I was looking for, and he then introduced me to Sam, who took my specs for the "perfect" Equinox and found the best matches in their inventory. As it happened, they had one that was very, very close to the mark. Took a test drive, reviewed the various features of the car, and then we closed the deal. Simple and straightforward. During the process, Sam gave me a tour of the dealership and the service areas, and we discussed service plans, etc ... He worked efficiently through the registrations for the XM and OnStar trials, and then he walked me through pairing my cell with MyLink. I sorted out the payment arrangements with AJ, and he took care of all of the necessary registration paperwork, etc ... to complete the process. So - from one inquiry on the website, I went from driving a 12 year old Silverado to a brand new 2015 Equinox in the space of one day. Well done. read more

Looked at used car on lot. Called said they sold it. Went on their website and found it was moved to their Amherst location. Not a very honest dealership. Buyers beware. Won't ever go to any Spitzer dealers. Nor recommend to anyone. Sad truly sad. Called Amherst location talked to Alex. He said its here when in fact it was confirmed by me as to still be at Northfield lot with all sale stickers still firmly attached. You lost potential customer and sale. read more

My experience at Spitzer was amazing! This is the 6th vehicle I purchased from Spitzer Northfield! The staff at this location is wonderful. They definitely go above and beyond to provide top notch customer Service! read more

They have one price listed on their website for an oil change & another listed at the dealer. I told him the price is $10 lower on the website, he got very nasty & said show me. When I showed him he stated you are the only person that mention it. So that makes it right to cheat people because they don't mention it!! When he told the other guy that he saw it on the website that guy stated he knew. He asked him first & he played like he had know idea & now he claims he knew. i would rather pay twice as mush then go somewhere they are going to rip you off. I can only imagine how many people had an oil change at the posted higher price. When I stated the website & the posted price should match he stated not his problem. I got me car from hear & have had many items serviced, now I wonder haw much money the ripped me off for. Do not go here. And he stated you can't use your coupon on a special...what special it is a price listed on your website as the everyday price not a special & they didn't know it was there. They definitely will rip you off so keep your eyes open. read more

Went in just trying to get 45k service for my Cruze. The service man told me what was included in that service and I assumed everything he listed was what I supposed to be getting at 45k per my owners manual since that's what I told him I wanted. Come to find out after getting home and checking my owners manual, I found out I can never trust the dealership ever again. They did a fuel injection cleaning for no reason. They did a 2 tire alignment for no reason. And they never inspected my evap control system so I never even got my full 45k maintenance done. I'm never going back and I will tell everyone I own never to trust a dealership. I want my 250 dollars that you stole from me!! read more

Pam Franks----My new Chevy Cruze is awesome. I have now obtained 5 cars new and used from Spitzer Chevy Northfield. All were great experiences. Surely I will go back again. read more

if you want to get less for your trade in, pay more for your new car and get the run around when something goes wrong with your new car (as well as paying put of pocket for repairs) in the 30 day warranty period..Spitzer Chevy Northfield is the place for you! read more

Very Disappointed. I bought a Yukon from this location and it has been in the service garage many times for the same thing. They have not been able to fix the problem or resolve the issue I am stuck with this vehicle (electrical issue). I currently have to jump start my vehicle in all weather. I have children in my car. I would not recommend this facility. Should you purchase a vehicle and you have problems with it, they will not help! read more