I had a great experience with Rob and he got me in and out in no time with a great deal on my new…read moretruck and on top of the, he found me great low insurance rates for my vehicle. Big thanks to Rob over at Downtown Bedford Auto Mall go check em out!!

Downtown bedford is the place you wanna go to get a car they have everything and can get you…read morewhatever. they have great customer service n work with you to make sure you get a vehicle I recommend any and everybody go to downtown bedford auto get a car you won't regret it and builds credit fast I just a challenger SRT

Top notch experience here with the lovely Serena. What a lovely, welcoming facility, super nice…read morepeople all around. Serena was so kind, but expertly informed about each and every car- their specs, details, etc! Superior product knowledge and exceptional customer experience. I told her upfront I was extremely picky and she delivered 100% beautiful choices and offered flexibility by researching nationwide on a car I had lost in a (rather devastating) accident. It's not a situation anyone would like to be in, but the good news is I'm still here- but my car is not. I did not purchase today from her- and it had absolutely nothing to do with her customer care. She's top tier and deserves a big raise, just for how well she knows these cars. Specs, stats, features... this lil gal can walk that talk. If you're a picky person- you've got my highest recommendation to make an appointment here and see one of these beautiful, fairly priced cars. Highest marks for a top notch experience. The reason I did not buy is (other than picky) I'm mourning a loss of a car I deeply loved. I need more time to hunt. But you all need to see these spectacular vehicles- and please purchase from her- she's amazing. There was some beautiful vehicles on this lot.

The initial purchase felt amazing, as if I had made the best decision ever. The team got me into a…read more2021, when I was looking at lower end cars due to various reasons. A few weeks into my brand new purchase, I noticed some strange noises, I immediately called my sales person (Mike) to let him know that it sounded as if my brakes were bad. They gave me the run around. Oh Mike isn't here today, call tomorrow blah blah blah. When I finally decided to just visit them, Mike test drove my car and confirmed what I heard. He goes back and lets his supervisors know what he witnessed... The supervisor gave him (Mike) a paper stating that my brakes or atleast 1 was replaced brand new. He states "Oh sometimes these brand new parts can sound like that because they're trying to adjust"... I've never heard of that! Fast forward, here I am 2 months into my purchase and I'm getting my transmission looked at and serviced and, get this, the brakes as well... who knew please be cautious, those places like north coast and or buy here pay here company's aren't the only ones distributing lemons. These lemons just happen to look good.

this place has terrible service. Avoid at all costs. Went for service and the service manager was…read morevery inflexible and he basically told me I could go somewhere else for service.

Faith is awesome! He helped us out alot to get our 2017 land rover sport. Great Selections of…read morevehicles to choose from.

I got my last two used cars (in 2007 and again in 2011) from here and I must say that I love…read moreHondas. Very reliable cars. The manager of this dealership knows his stuff, very courteous and willing to do anything to make clients happy with their purchase. For him alone, I would recommend getting your car from here. However, an incident with getting my second Honda is the reason why this dealership will not get five stars. It starts off with the salesman, Rick the Dick, who sold us the car, not at the value but at $2500 cheaper since they failed to price the car already. So far, so good. But Rick was a complete ass since we told him to have the car cleaned out and everything checked before driving it out. There was old Halloween candy scattered all over the trunk, the spare key was missing and the radio did not work. Since the salesman gave us an attitude and the financial officer was also a lying prick, we promptly placed a stopped payment onto the check. When they found out they were not getting paid until everything was checked, they decided to play ball then. But even with Rick the Prick's "apology", I would still steer away from this man. He is dishonest and only cares about the sale rather than the customer. Overall, stand your ground when dealing with salesman, accept no tomfoolery from the financial officer, try to find the manager and always place a stopped payment on the check and refuse to pay until everything is on the up and up.

If you need service on your car RUN in the opposite direction. Horrible experience. Emissions light…read morecame on. They fixed. Cost was $500. 45 days later it came back on. I took back in 2 more times. The manager proceeded to tell me it would cost $350 more dollars just to run more tests. No empathy. No self reflection In maybe they misdiagnosed the first time. Horrible customer service. I asked for a refund but they denied. You've been warned.

After dealing with this dealership over a 2 month period to get the info that I was promised…read moreseveral times. They finally got me the info videos of the underside of the car which I feel for the vintage of the car (a 2006 Honda odyssey ex) was warranted before traveling 5 hours to see it in person. after it had been listed for 2 months with no pics and or price I got the videos and price so decided to see it in person. I did also ask multiple questions about condition I asked about oil leaks ,air conditioner , many points of the car that where in my mind skimmed over that should have been disclosed in the manner of courtesy to me with them knowing I was traveling 5 hours to see the Van. One very obvious thing was the fact that the windshield was damaged and the damage was in the line of vision which made it a necessity to replace it to pass inspection. When I took the vehicle for a pre purchase inspection the mechanic found a large oil leak in the engine the 2 front struts where leaking as well as one rear shock. the bottom bracket on one of the struts was bent from bottoming out and would need to be replaced there was evidence of the mud skirts in the front having scraped so I specifically asked to have the dealership look for any metal damage under the skirt before coming to see it and they saw none , rear tail light was damaged an would not pass inspection, no mention of this to me . The air conditioner compressor was leaking and would need replacing. I was also promised that I would get in writing a guarantee that the timing belt water pump and tensioner which they said they replaced would get me to my mechanic back home 5hours away to verify the job.when I asked about this before I test drove it . the person that I was given the guarantee by gave me an attitude such that I was being ridiculous about it .Lots of other issues with this dealer ship.! I passed on the vehicle .I would avoid them and look elsewhere. I know they will come back on this review with some smart excuses and blame me . But do you trust a dealership that would send you out on a test ride for a pre purchase and they did not know if the spare tire was good on the car. Until I asked !!!

Carena Motors sold me a structurally unsafe vehicle with failing brakes!…read more We purchased a used Toyota 4Runner from Carena Motors through Cars.com and had it shipped to our home in Tennessee. It was supposed to be a safe first car for our teen. When it arrived, we noticed damage to the hood and clear signs of corrosion that had been patched over on the lower panels. In the online photos, this looked like showroom reflections. We assumed we had missed it and didn't pursue it further. Sadder but wiser. At least it was safe, right? A few months later, the brakes failed without warning! We had to use the emergency brake to stop the vehicle. Thankfully, this happened in a quiet neighborhood and not on the highway or in the mountains, where we had been just days before. We had the car towed to a trusted repair shop. The mechanic explained that the left rear brake failed due to rust corrosion and the right side was about to do the same. While the car was on the lift, the mechanic also found something worse... A structural support beam on the passenger side had been recently welded over! This was not a repair that restored safety. It was a weld that fully covered the original metal underneath and prevented anyone from seeing the frame's true condition. It was so bad the mechanic asked if the vehicle had a salvage title. He said plainly that the vehicle was not safe and explained that the beam could "accordion" in a crash because of the concealed damage. We contacted Tony Carena directly. We sent photos, video, and documentation from the repair shop. After some back and forth, the only suggestion we were given was to sell the car to someone else. After that, all communication stopped. We now own a car we cannot safely drive and cannot ethically sell. The dealership has refused to take responsibility. If you are not a mechanic or are buying from out of state, I strongly recommend looking elsewhere. We trusted Carena Motors and ended up with a dangerous vehicle that never should have been sold in this condition.

Military family. We purchased this Explorer in October 2017. On my way across country in March…read more2018 the back hatch started to have cracks in the paint which I assumed was a part of the paint recall that was already out from Ford. Over the course of eight years, the back got worse and worse and worse, and started to peel and crack across the entire lower half of the liftgate. This week I finally changed it out as I am trying to sell this vehicle now I took a hammer to the back and revealed that the entire liftgate is Bondo. Back up to 2018 I tried to have this company make things right by getting an auto body to correct the work which they stalled for over a year until I gave up.

This has to be the quickest and most efficient car buy I have ever done! I called on a Friday about…read moregetting a 2023 Nissan Ariya, went in on Saturday a couple of hours before they closed and met with Julius who is Great & I was approved for the vehicle... Monday came, I signed the rest of my paperwork with Javier, also Great and drove home with my 2023 Nissan Ariya Engage e4orce!!! Thank you both for understanding my situation!!! Very Pleasant Experience!!!!!

Do not go there! They caused $400.00 in damage to my car and refuse to cover it. I also tried to…read morecancel my monthly washes. I had to call my bank and put a dispute in to stop the charges.

I signed up for the monthly wash package and have contacted them three times to cancel. Have not…read moreheard back. I am going to file a complaint with the BBB and dispute the charge on my credit card.