I'm going to leave favorable feedback for the Service Department here. I've been in twice over the…read morepast year for basic services; a software update and an oil change. Most recently, though, a thumping noise coming from the rear passenger side of my 2017 Volt was something to worry about. I scheduled an appointment to come see them for the noise and about a block before I got here, the tire went completely flat. This was a tire a different shop had repaired a few months ago, so the patch must not have held. The tire was ruined. I inquired about replacing all four tires, since I didn't like them, but Mark at the service counter advised against it. He inspected the other three tires and said he thought there was too much tread life left and replacing all four tires would be a waste of money. He felt strongly that I should get one new tire and wait until next fall to consider a whole new set of tires. He did note that the car needed an alignment (I had just under 34,000 miles on the car), which seems surprising, but considering one rough Cleveland road I have to drive on to get to the parking garage...maybe not so surprising. He noted that I had a bit of uneven tire wear. When it came time for me to get my car, Mark apologized to me because the tire price he originally quoted was $50 less than the tire that was put on, an OEM Michelin to match what I already had. He made sure to knock off $50 in order to stick to his original quote. I give Mark and Spitzer high marks for their integrity. While their shop prices and services aren't cheap, having trust in where you take your vehicle is worth every penny.

I will never use Spitzer Chevrolet again. Mandy located the part I needed and tried to sell it to…read moreme for $1,100, saying it had to come from Michigan. I later called Tim Lally Chevrolet and found the exact same part for $558. Even though I purchased my own part and brought it to them, I still ended up being charged more than what Mandy originally quoted me if I had gone through Spitzer for the repair. Communication was also terrible throughout the process. I called to speak with Mandy and never received a callback that entire day. Instead, she sent me the quote the next morning (Tuesday, April 28 at 9:45 AM). When I asked if I could bring my own part, I didn't get a response until Friday, May 1 at 2:20 PM. This was one of the worst experiences I've ever had, especially from a dealership.

I had a great experience with Rob and he got me in and out in no time with a great deal on my new…read moretruck and on top of the, he found me great low insurance rates for my vehicle. Big thanks to Rob over at Downtown Bedford Auto Mall go check em out!!

Downtown bedford is the place you wanna go to get a car they have everything and can get you…read morewhatever. they have great customer service n work with you to make sure you get a vehicle I recommend any and everybody go to downtown bedford auto get a car you won't regret it and builds credit fast I just a challenger SRT

Top notch experience here with the lovely Serena. What a lovely, welcoming facility, super nice…read morepeople all around. Serena was so kind, but expertly informed about each and every car- their specs, details, etc! Superior product knowledge and exceptional customer experience. I told her upfront I was extremely picky and she delivered 100% beautiful choices and offered flexibility by researching nationwide on a car I had lost in a (rather devastating) accident. It's not a situation anyone would like to be in, but the good news is I'm still here- but my car is not. I did not purchase today from her- and it had absolutely nothing to do with her customer care. She's top tier and deserves a big raise, just for how well she knows these cars. Specs, stats, features... this lil gal can walk that talk. If you're a picky person- you've got my highest recommendation to make an appointment here and see one of these beautiful, fairly priced cars. Highest marks for a top notch experience. The reason I did not buy is (other than picky) I'm mourning a loss of a car I deeply loved. I need more time to hunt. But you all need to see these spectacular vehicles- and please purchase from her- she's amazing. There was some beautiful vehicles on this lot.

The initial purchase felt amazing, as if I had made the best decision ever. The team got me into a…read more2021, when I was looking at lower end cars due to various reasons. A few weeks into my brand new purchase, I noticed some strange noises, I immediately called my sales person (Mike) to let him know that it sounded as if my brakes were bad. They gave me the run around. Oh Mike isn't here today, call tomorrow blah blah blah. When I finally decided to just visit them, Mike test drove my car and confirmed what I heard. He goes back and lets his supervisors know what he witnessed... The supervisor gave him (Mike) a paper stating that my brakes or atleast 1 was replaced brand new. He states "Oh sometimes these brand new parts can sound like that because they're trying to adjust"... I've never heard of that! Fast forward, here I am 2 months into my purchase and I'm getting my transmission looked at and serviced and, get this, the brakes as well... who knew please be cautious, those places like north coast and or buy here pay here company's aren't the only ones distributing lemons. These lemons just happen to look good.

this place has terrible service. Avoid at all costs. Went for service and the service manager was…read morevery inflexible and he basically told me I could go somewhere else for service.

Faith is awesome! He helped us out alot to get our 2017 land rover sport. Great Selections of…read morevehicles to choose from.

If you need service on your car RUN in the opposite direction. Horrible experience. Emissions light…read morecame on. They fixed. Cost was $500. 45 days later it came back on. I took back in 2 more times. The manager proceeded to tell me it would cost $350 more dollars just to run more tests. No empathy. No self reflection In maybe they misdiagnosed the first time. Horrible customer service. I asked for a refund but they denied. You've been warned.

Bought a used truck here. Drove it home and the engine light came on. Had to leave work early to…read moretake it back. They could not even look at it as it was a Ford. They had to take it to Ford Dealer for service. Turns out, as I suggested it was something simple that their mechanic could've handled, but I had to come back the next day. They said they would call when ready. They did not. My drive is 45 minutes each way...no regard for my time. When I called they said I could pick up at any time they are here till 6. So, left work early again...got to the dealership, and they had not gone to get it yet. Absolutely no regard for my time! Piss poor service. Their salesman had said they would bring the truck to me, but that was incorrect...not a happy camper. These guys do not care about service...

Carena Motors sold me a structurally unsafe vehicle with failing brakes!…read more We purchased a used Toyota 4Runner from Carena Motors through Cars.com and had it shipped to our home in Tennessee. It was supposed to be a safe first car for our teen. When it arrived, we noticed damage to the hood and clear signs of corrosion that had been patched over on the lower panels. In the online photos, this looked like showroom reflections. We assumed we had missed it and didn't pursue it further. Sadder but wiser. At least it was safe, right? A few months later, the brakes failed without warning! We had to use the emergency brake to stop the vehicle. Thankfully, this happened in a quiet neighborhood and not on the highway or in the mountains, where we had been just days before. We had the car towed to a trusted repair shop. The mechanic explained that the left rear brake failed due to rust corrosion and the right side was about to do the same. While the car was on the lift, the mechanic also found something worse... A structural support beam on the passenger side had been recently welded over! This was not a repair that restored safety. It was a weld that fully covered the original metal underneath and prevented anyone from seeing the frame's true condition. It was so bad the mechanic asked if the vehicle had a salvage title. He said plainly that the vehicle was not safe and explained that the beam could "accordion" in a crash because of the concealed damage. We contacted Tony Carena directly. We sent photos, video, and documentation from the repair shop. After some back and forth, the only suggestion we were given was to sell the car to someone else. After that, all communication stopped. We now own a car we cannot safely drive and cannot ethically sell. The dealership has refused to take responsibility. If you are not a mechanic or are buying from out of state, I strongly recommend looking elsewhere. We trusted Carena Motors and ended up with a dangerous vehicle that never should have been sold in this condition.

I am a 18 year old woman (key to story) I bought a car here back around april I believe. AWD Mazda…read more80,000 miles. I should have known better. Before buying I asked the tires to be replaced, two tires were replaced 2 were not, this is a AWD vehicle you cannot do that. Noticed a shaking and let them know the mechanic said he didn't notice anything and it was just from sitting for so long, had it written into the loan because I knew it was shaking and wasn't backing down. Noticed the rotors and breaks were completely rusted and asked if they could fix them (i offered to pay to try and be nice even though this should have been done). They proceeded to "change the breaks and rotors", when I checked the outsides of the rotors were still rusted warranting that the rotors were simply cleaned up and put back on but they insisted they would never do that... Couple weeks go by and a squeaking on the driver side rotor starts driving me nuts. I go to check and there's a groove in my rotor, deep from the scratching noise (something stuck in between brake pad and rotor). I also noticed moisture in the headlight which I didn't think much of. Now my brights won't work and I have to fully replace both headlights, 4 new tires and breaks n rotors as a now 19 year old girl. Not to mention they tried to be nice and buy me a middle counsel because I was stuck deciding between two dealerships (the mazda doesn't have a middle counsel) so they said they'd order it. I picked a cheap one out they didn't order that and instead ordered whatever they wanted and I ended up waiting a month after getting the vehicle to get my "free" middle counsel. Yay a middle counsel and about $1000 later and i'll keep paying my loan but i'll never go back for anything else. My break dust shield also randomly rusted completed off the other day . I may just have bad luck with cars. But I also just don't want confrontation, from reading the reviews, there's no reason to have been treated this way other than I simply didn't bring a man with me and didn't scream at anyone.

Military family. We purchased this Explorer in October 2017. On my way across country in March…read more2018 the back hatch started to have cracks in the paint which I assumed was a part of the paint recall that was already out from Ford. Over the course of eight years, the back got worse and worse and worse, and started to peel and crack across the entire lower half of the liftgate. This week I finally changed it out as I am trying to sell this vehicle now I took a hammer to the back and revealed that the entire liftgate is Bondo. Back up to 2018 I tried to have this company make things right by getting an auto body to correct the work which they stalled for over a year until I gave up.

This has to be the quickest and most efficient car buy I have ever done! I called on a Friday about…read moregetting a 2023 Nissan Ariya, went in on Saturday a couple of hours before they closed and met with Julius who is Great & I was approved for the vehicle... Monday came, I signed the rest of my paperwork with Javier, also Great and drove home with my 2023 Nissan Ariya Engage e4orce!!! Thank you both for understanding my situation!!! Very Pleasant Experience!!!!!

Do not go there! They caused $400.00 in damage to my car and refuse to cover it. I also tried to…read morecancel my monthly washes. I had to call my bank and put a dispute in to stop the charges.

I signed up for the monthly wash package and have contacted them three times to cancel. Have not…read moreheard back. I am going to file a complaint with the BBB and dispute the charge on my credit card.

Advertises on line one price and the next day raises the price. No way to do business.read more