WHY am I waiting this long for a simple air check?! Not one greeting, not one acknowledgment --…read morejust ignored. This kind of service is completely unacceptable! Every company should have someone dedicated to this area, yet here I am STILL waiting. The service is terrible, and I will not be coming back.

I had a flat tire that had been previously patched by a different shop. Shane H set me up with new…read morewheels and tires to replace my old and corroded set at the last minute before the Fourth of July holiday. Miracle workers!

I had a tire blowout on Rte 2 on Tuesday (4/9). After getting the donut tire on, I went to the…read moreNissan dealer. Besides needing 4 new tires, the rim was cracked/bent. They (Nissan of North Olmsted) came out forthright and said that they would not want me to purchase a new rim from Nissan because it is $1,000. They recommended going around finding someone who could refurbish your rim or else get a rim from a salvage yard. I asked for recommendations and this was the first card he gave me. He said he heard good things about them. I drove straight there and was totally impressed. Alloy was the only shining bright light on this day. He could repair the rim, solder it back to shape and the cost would be $200. It was available by noon the next day for pick-up. A pleasure to deal with - Greg, the general manager, seemed to be the only one in the office. He seemed to handle everyone professionally (men, women, phone calls, etc.). They do a lot of high-end cars that are getting customized rims - tons of Mercedes there. I highly would recommend a visit there for your wheel needs!

They were awesome in every way from customer service, communication and all the help they gave me…read morewith my wheels. My wheels came out incredible and it made the car look like a different car and its just what I wanted. I recommend them highly.

Did a great job repairing my rim and had it done in 24 hours! Easy process and quality service…read more Also save yourself credit card fees and pay in cash! Loved that they texted me when my rim was ready and let me know about the cost savings for cash payment.

I scratched a rim on my new car. I was looking for options on how to replace or repair the rim…read moreand found Quest Rim. I chose to repair the rim Instead of replacing. They were very helpful in explaining my options and completed the work quickly.

DISRESPECTFUL, NON-COMMUNICATIVE, HE DOES NOT KNOW WHAT HE IS DOING. He held my wheel hostage for…read more1 month couldn't get the tire off, damaged the tire when he did and then couldn't get it back on .. wtf... he never fixed what the problem was but claimed other repairs that he never told me about before his so called repair. I'll never know because he cut the lip of the tire digging it off the rim!! Do not go to Legacy Rim / Bedford

DO NOT GO TO THIS HACK JOB. 1. He lies…read more2. He doesn't respect your property but throwing wheels on the cement shop floor 3. The shop smells like a horse barn and in the back is doubles as a kennel for dogs that are boxed in with plywood and nearly jumped out of their jail cell. 4. He does an awful job when My experience: I dropped my set of 5 very valuable BBS lips/barrels off to him the second Friday of December and got them back today BY CHOICE. Throughout the whole time he had them he gave me the runaround. Eventually I decided to go to the shop myself since it had been a month since I heard anything. He had lied numerous times about the progress he said he made. I gave him 3 additional chances to correct the problem. First, he lied saying that all they needed was to be painted. I went up to the shop and nothing was done on them. So he said to give him a week. Second, I went back up and AGAIN they were not done. He said that they will 100% be done the following Friday. Third, I went back (today) and they had everything done on them. EXCEPT he did the worst job I have ever seen in my life. I'll attack pictures of the destruction he did to the wheels. He admitted he was losing his ass on my wheels **THAT I TOLD HIM I WOULD PASS ON RESTORING IF THEY'RE TOO FAR GONE** and because of that I became a second class customer and he gave absolutely zero fucks about my wheels. I ended up paying him most of the money he quoted me because he wasn't going to let me take my wheels back unless I gave him money for the piss poor job he did. NEVER GO TO HIM. **The pictures attached are "FINISHED" products that he says look GREAT**

The gentlemen that work here are just that. I requested a price quote on tires a few months back…read morebut wasn't ready to get them at the time. When I called them to make an appointment, although the price increased, they still charged me the original quoted price. They didn't have to do it but they did and I'm truly grateful. I was in and out, back on the road in what seemed like minutes with new tires. To add, their prices bear out everyone else I called. It's the kindness of these guys that will bring me back.

Brought 2 of our vehicles here to have the tires swapped. A few minutes after arriving they told us…read morethey couldn't swap them because they were all wheel drive vehicles and tires were different sizes (going from an acadia to explorer). My husband and I have both worked in the auto industry do we already the tire sizes were able to be swapped, and for that matter both our vehicles are front wheel drive! My husband asked to see the vehicles while they were in the air (to double check), and sure enough FWD. He asked the girl who checked us in if she could just let tech know to double check before they give customers wrong info. She pulled the tech aside and told us tell him yourself, so my husband did. Tech had nothing to say except "ok" and gave him a dirty look. There was no "hey we were wrong we apologize"... just nothing. When cars were done my husband tried to tell the tech have a good day and he walked away and didnt even acknowledge him. We came here because ive been a customer in the past and never had an issue. 1. Not having the knowledge to know the difference between AWD and FWD - not good if youre in the vehicle repair business. 2. Not offering any kind of apology when it was YOUR mistake, just bad manners. 3. Walking away and not acknowledging a customer who was polite but pointed out your mistake and told you that you were wrong - unprofessional. We wont be back.

Honest. Fair. Patient. Understanding. Friendly. I have a very old car, but it's been well…read moremaintained. Except one part needed to be replaced and not much you can do about the undercarriage. A 2000 SUV. Still runs great!

Absolutely wonderful experience!! They are responsive, honest, efficient, knowledgeable, friendly -…read moreeverything most automotive repair centers are not. I am beyond impressed and incredibly appreciative to Al. What fantastic service! I brought my Dodge Challenger in for an evaluation and could not be more pleased.

Katz tires is my new Go-to tire shop! They had some quality used tires for very reasonable prices,…read moreand were very fast and helpful. They also have some great deals on new tires, and when I am able to purchase them, they will be the only place I use. Everyone was friendly and professional. Very grateful I was able to get a full set of decent used tires for a great deal!

I have never had a bad experience with Katz! Service is fantastic and fast... prices are extremely…read morefair.

I drove all the way from my home in Parma Heights (about 4 miles) just to get my tire fix from…read moreDiscount Tire. I've gone to them before- they are honest and will tell you the situation and the rough estimate of the cost. They are usually under their quote! I LOVE these guys!

I do not recommend this establishment. You make an appointment, you show up, and they tell you that…read moreyour appointment is actually three hours later.

Scheduled appointment online to replace my tires and get an alignment based upon their competitive…read morepricing. They called and told me they could take me in right away rather than waiting until the next day (which I'd scheduled online). When I arrived I confirmed they'd still be able to do the installation and alignment as it was less than an hour before their scheduled closing time. They confirmed they could/would. They stayed about a half an hour after their scheduled closing time to complete the job and I was completely satisfied with their work. Good pricing (which they completely reviewed prior to taking my car in/doing any work). Would highly recommend.

Tires for a premiere vehicle. Extremely professional, accommodating and competent. But I have to…read moretake two stars off for the following reasons: (1) Appointment made online. Specified tires stated. Told I could come in at a certain time and have fitted. I arrive for my appointment only to be told It would take two days for the tires to arrive. So that was a good trap. (2) Specialized tool to remove wheel found wandering aimlessly in the front of my car when I picked it up. No reason why this could not have been put back in the trunk among the Jack where it belongs. Careless inattention to detail. Overall I would recommend, but the price is not that fantastic and I could've gotten the same tires cheaper elsewhere.

We've been bringing our vehicles here with no issues until this past Saturday. It was the worst…read moreexperience !! We're not going to be back !! Not sure if you have a few different employees because I've never seen them before. I have the date & time. You can even look at your cameras. 2 workers with bad customer service, Rude, mouthy & lied to me !! The girl wouldn't give me her name. They said they took my SUV back and looked at it. It was still sitting in the same spot the next day, not even touched. She also said I think he mentioned something about it needing a pump. Well what I needed had nothing to do with a pump lie on top of lie. I asked for my keys back & they were even laughing the whole time as I was walking out ... I would love to talk to the owner or the person over the manager !!!

I had a 10:00 a.m. appointment today for radiator flush…read more After giving some symptoms the genius at the counter refused to even look at the car Based on what I told him he claims now it has known issues. I thought he was joking. I asked him: "Are You serious?" Now I've done this a couple times before at different places with no problems. I even offered to add a disclaimer to the work order to be signed absolving them from any liability. But he relished in the fact that in his mind he was a known expert on diagnosing a situation without even looking at it. I had a bad feeling just walking into the store as I noticed the lady who was just leaving the counter had an unhappy look on her face.