Keeping it local…read more.. Always passed it but never really stopped by as this Kailua location is right across from Target is easy to spot as it's quite massive having several sections there is quite a bit to see here. Love that they have their own parking lots as well though not a lot of stalls its convenience not to search is always appreciated. What I came for was stickers...love what these local shops have as it's so colorful and creative and finding something different is a challenge but for me was finding them lol as usually you find it in the display case which wasn't the case and as I searched and searched it wasn't on any of the walls or shelves got me confused and wondering if they have any at all. The staff was quite busy as the store was crowded and hand folks lined up to pay I finally found them right against the wall beside the front door lol! Finding unique ones was nice even Kailua ones is cool including the local zip code was nice but I liked the floral prints which they didn't have much of but did have deals on multiple purchase was nice since I was doing that and was thrilled to have some stickers at a great deal as well. Keeping things local is always great and here you're sure to find that and more. Thank you!

I've been coming to HIC in Kailua for years. Every trip back to Hawaii, it's been one of those…read morestores I genuinely looked forward to visiting. Great selection, great surf culture and usually one of the easier stops on our itinerary. This visit completely changed my opinion. My wife wanted to browse, so I stayed toward the back with our two young kids to keep them occupied. We weren't creating a disturbance. We weren't opening merchandise. We were simply waiting while trying to keep two little ones entertained. Instead of feeling welcomed, we felt like we were being watched. Every few minutes it was another "Can I help you?" Not in a genuine, conversational way, but in a way that made it clear we were expected to either buy something immediately or leave. There was no warmth, no personality, no attempt to make the experience enjoyable. Just a room full of employees who seemed completely uninterested in customers beyond getting them out the door. The irony is that surf shops don't just sell T-shirts and hats anymore. Those can be bought online in seconds. What keeps people coming back is the feeling. The culture. The aloha. The sense that you're walking into a place that actually loves where it lives. That feeling was completely absent here. I've spent years happily supporting this store because I believed it represented something uniquely Hawaiian. This visit felt transactional, indifferent and surprisingly cold. The products are still good. The customer experience isn't. Unfortunately, after years of making HIC part of every Hawaii trip, this was the visit that convinced me not to come back.

This is in the same strip mall as the famous Obama snow cones shop. We stopped in to browse after…read morehaving the pizza in the same strip area. I saw able to find 3 cotton bikini halter styled tops for $20/each. Its one of those pretty stores with boutique pricing and a nice clearance rack. The shop

Terrible customer service. Their receipt says you can return yet when you go to return they don't…read more They say the receipt says it but it says "guests are allowed to return or exchange items within 14 days from the original date of purchase...." Yet I wasn't allowed to return, except for store credit. Terrible customer service lol. Do not recommend..

- small shop that offers an extensive selection - very…read moreaccomodating staff

BUYER BEWARE! I purchased online approx 8 swim suits. Some took 1 month to come to me. Apparently…read morethey come from China. When I received all of them my daughter tried them on and not all fit. So I contacted them to start a return. They told me their return lol I was 21 days from date of purchase. It took over 21 days to get to me. They told me I could send back. I sent with tracking from USPS. I received confirmation 10 days ago it was received. They told me 7 days for refund. When I contacted them to ask status they replied and said I needed to send USPS tracking label, items and order number. I sent all. Still nothing....I won't buy from them again. Which is too bad because some were great and my daughter loves them.

Just different…read more.. Gillia is a cute shop clustered among many others along Hekili Street and was just fascinated with the selection of items that are found here as I love the huge centerpiece table that takes majority of the central space in the shop lays out various accessories from hats to jewelry and even some plates...or perhaps trays or items for display. Their clothing are beautiful though those weren't my vibe the staff there are very nice and helpful while I browse around enjoying it all. Parking is available in the back which is free though is sharing with a few other tenants along with restrooms but I do prefer street parking as it's a quick and short walk to my retail therapy and a joy to support these wonderful small and local biz. Thank you!

Wow! What a special spot. When you walk inside you feel like you're walking into a magical art…read moregallery. But even better.....they sell beautifully made clothing. I immediately fell in love with so many pieces. The fabric is so elegant. The colors are amazing. What a little gem in Kailua. We are so lucky to have this beautiful spot.

I don't know how to rate this place because I haven't been able to get in to check it out. On their…read morewebsite it says they're open daily at 10am. Right after church, we drove from town to Kailua specifically for this shop. Our daughter wants a gold bangle bracelet with shells. Saw that there's a Black Friday sale still on so we took the drive over the Pali to check it out! Got there, there's writing on the door that they'll open at 11. By 11am, still no one there. So we decided to go next door to SoHo Keiki. There's plenty of employees who were willing to help and we found what we were looking for. Discount wasn't as good, but hey, they were open and had what we were looking for. I understand it can be harsh giving 1 star to a pace I haven't been inside in, but we drove all the way over here specifically for this place. If they were going to be closed, it would've been acceptable if there was a sign that said it.

I must give many thanks to Salty Babe owner Jackie. After my less than great experience trying to…read moremake a return she personally remedied the problem with professionalism and friendliness. Because of this I'm now looking forward to giving them another chance!!

Cute place with local touches - I like to support small business! If you get a chance def goread more

Daughter & I decided we'd spend the day in Kailua and support the local stores. We came upon Sugar…read moreSugar in Kailua and enjoyed our shopping experience very much. Adrienne had just opened the shop for about 30 minutes and we happened to walk in and were the only customers at that time. Adrienne was very happy to help us as she offered her assistance before we even asked for help. We looked around at all their clothing, jewelry, magnets, coasters, puzzles, hair clips, games, and so much more. We already shop at the Kahala, Pearlridge & Ala Moana stores so we're well aware of their merch. Daughter & I grabbed a bunch of clothes to try on as they have these little private makeshift dressing rooms available. The store is so inviting as they have so many cute and colorful merch to select from. Even if you're not there for the clothes, they have a bunch of trinkets and cards that you'll find something to your liking to purchase. The prices are fairly reasonable for what they have. There were these cute hair clips with floral designs on a wood base attached to the plastic hair clips that was really cute. It sold for $22. It'll make a nice gift for almost any gal with long hair. There's street parking in front but I'm sure you can park in the big parking structure or huge lot across the street. We did and we didn't have any problems on our return. Adrienne was so upbeat, friendly and nice that she makes you want to be her friend for life. We'll be back to support local and dive into their new merch that they pretty much bring out often.