Best Property Management I've ever experienced. RPM Wake county has been very responsive. I placed…read morea maintenance request for two items( central heating and garbage disposal), in the place that I'm renting on Sunday.Mind you it is the Thanksgiving holiday weekend. It's Monday and everything is fixed and is working great already before 1:00 pm. I can't am very pleased and impressed with them and their professionals.

My family and I recently relocated to Raleigh NC. Working with Real Property management has made…read moreare move super easy, Mr. Burchette has been wonderful to work with. If you have any problems he handles it in no time. Real Property management is one of the best management companies I have had the pleasure of working with.

This has been one of the most frustrating experiences Ive ever had with a company. They never…read moreanswer their phone, and even when you leave multiple messages, they simply do not call you back. It feels like they completely ignore their customers.Theyve sent unprofessional, unwanted vendors to my home to handle cosmetic issues I never requested, and in the process left me without access to a shower for several days despite me specifically asking them not to proceed with that work at this specific time. When my AC went out in the middle of summer and my thermostat was reading 84 degrees, I practically had to beg them to send someone to fix it. On top of that, my rent increases every year, and there are random additional fees that are never clearly explained. While I truly love the townhouse itself, I am choosing to leave solely because dealing with this company has been such a nightmare. On the rare occasion you do get someone to return your calls or follow up they are rude and completely unhelpful.I strongly recommend avoiding this company at all costs.

RPM is not big on detail. While the property we rented was lovely, appliances did not work,…read moreresponse to our calls for service were slow and they often sent vendors with little to no experience to make repairs. When we moved -- in large part due to the lousy service -- they apparently could find nothing wrong with the way we eft the place, so they charged us $60 for six light bulbs they said were not working. I personally replaced every light bulb myself before we vacated because this sort of cheap trick has happened to me before. I recommend folks rent elsewhere if you want a quality home with responsive and fair service.

This is a review for Metro Properties of Asheville, NC. Just like the rest of the reviews, my…read moreexperience was awful. They don't have an office. As a prospective renter, I could never talk to a person over the phone, it was either voicemail or texting. Very curt, rude and callous. They only wanted to talk about the money and never gave me a chance to even see any properties. I explained that as a self employed business owner, income varies from month to month so the average is in line with their requirements, but they chose to focus on the lower than average income months, not the higher than average months. Really arrogant, you can even tell by the tone of their outgoing message that the people will be arrogant sob-s.

Very rude over text. Disrespectful. They could not care less. They call only to say that someone…read moreelse is going to be moving in unless you finish the application quickly, when before it was all good to go. That way they get paid. Then they NEVER pick up the phone. SCAM.

Jessica Todd And her team have been working with me every step of the way. I wish I'd applied…read moreearlier but I didn't feel as if I'd get approved. I'm So Happy And Grateful For the Help of Daisy and Jessica Todd. I Love My Townhouse it's Neat, Clean, And The Kitchen is Gorgeous If you are in need of a place to stay don't hesitate to reach out to Jessica Todd and Team.

I was tenant at cooper ranch in Spring lake. This management company is amazing! I had to move due…read moreto work back to west coast. But I recommend this property highly. Jessica is by far professional and great at her job! Maintenance is quick within 24 hrs of request work is completed and the grounds a kept up with a clean. Nice place to live. You guys should consider west coast building so I can rent from you again

Be weary of this company as they've been investigated in the past for unlawful late fees, employee…read morepayroll checks bounced, contractors left with unpaid invoices. As a former fraud investigator with the FDIC before getting cancer, and living in this county since I was born, I know everyone. Please do not do any business whatsoever with Excel Properties Llc from Raleigh NC. If you have been a victim, please contact Fed trade commission online under FTC. I have been watching since April of 2023. Please don't rent or do any business with them. Save yourself time and money. If you want reimbursement contact Maggnis Howard you may be on their list for payment during the 2018 investigation.

I live at one of the apartment buildings they manage. It's a senior living for the handicapped…read more Been here 7 years as of October 1st 2025. For three of those years I have been a target by the manager of excel because im handicapped and in a wheelchair. They have dragged my name through the mud. Isolated me from all my neighbors and have local law enforcement harassing me in order to try and get me to move out. The local merchants in the area have been told fabricated lies to get them to stop letting me shop there. Also, I have had to get the state involved in order to defend myself from this lady. This business is a horror show from the word go. How these people stay in standing with the community I'll never know.

I have had an excellent experience with Acorn and Oak property Management. The agent I worked with,…read moreLisa Rietzes, was pleasant, easy to work with, and clear about the steps I needed to take to rent. When I walked into my new kitchen, there was a gift box there. It contained a roll of toilet paper, a small Hammer, a bottle of water, and several other necessities. It was so thoughtful because those are the kind of things you never can get access to when you move in. At first. Kudos to Lisa and the company!

We worked with Acorn + Oak for roughly 3 years managing our rental property, and unfortunately our…read moreexperience steadily declined over time due to poor communication, constant turnover in points of contact, and lack of follow-through. The final issue that led us to terminate management involved landscaping/tree work that perfectly summarized the broader problems we experienced throughout the relationship. We requested quotes for landscaping work in mid-March and did not receive them until we followed up weeks later. When the quote finally arrived, the pricing didn't add up correctly and had to be clarified after additional follow-up. We approved what was described as trimming and cleanup work, but communication throughout the process remained inconsistent. Scheduled work dates were missed, partial work was completed without updates, equipment was left at the property, and both we and the tenant repeatedly had to ask for status updates. Most concerning, a large holly/privacy barrier on the property was cut back far beyond what was communicated in the approved scope of work. We were later told after the fact that the vendor believed mildew/mold treatment required such an aggressive cutback, but that was never explained to us before the work was performed. Had that been communicated upfront, we would have had the opportunity to discuss options and understand the actual scope of work being approved. The larger issue, though, was not just the landscaping situation itself -- it was the ongoing lack of proactive communication and oversight. Over the course of our time with Acorn + Oak, we went through multiple points of contact and consistently found ourselves needing to follow up for updates, quotes, scheduling information, and basic responses. Even our tenant expressed frustration with delays and communication issues. For a company charging a 10% management fee, we expected significantly better service, coordination, and accountability. Instead, the experience often created more stress and work for us rather than less. The Broker in Charge ultimately allowed us to terminate our agreement early, and we are now self-managing the property while evaluating better long-term options. I rarely leave negative reviews, but I think it's important for prospective owners to understand that communication and consistency were major issues in our experience.

As a first time renter, these guys made it so easy for me! They were kind, patient, understanding,…read moreand explained everything. I have now been renting from them for a little over a year and I couldn't ask for more. The few times I have made a maintenance request, it is acted on hastily. They are some of the kindest people you'll ever meet and very much willing to work with you.

If you are considering renting from Picket Fence do not do it. Bob let me live with a moldy hole in…read moremy bedroom ceiling from jan. 2020 until my lease ended march 2021. He would not break my lease or move me to another property. He ignored my inquires about another property until no other rentals were available. But if the neighbors called about the constant leaks between the floors he was quick to send a plumber to check the ac... I paid my rent on time every month the entire time I lived here and mined my own business and still couldn't get him to fix the hole, it rained inside my bedroom for months. Bob is a SLUMLORD do not rent from them especially 520 Pine Ridge PL. Debbie was the only good thing about this company and they wouldn't give her benefits. Instead they'd rather hire two people who don't do half of what she did.

Reading the other posts makes me think of bad residents. As…read morefor me, I've had nothing but positive experiences with Christina, Rameika, and the gang at Charleston. Could things be better, of course, but we can say that about any services these days. The only thing I'd really wish for would be a more expanded digital platform. It's time for an update. But as for the service, the team has always been great to work with on anything from repairs to interpreting covenants. And I personally think they do have very reasonable costs, especially for smaller HOA's and still provide quality service. Not really much more I can ask for.

Absolutely the worst property management company I've dealt with. They fail to enforce HOA codes…read moreand bylaws, and every time you call, you're given the runaround. This company collects dues but does little to nothing to actually earn them.

There was black mold on the vents and in both bathrooms. Vent were rarely cleaned. Appliances were…read moreold and constantly broke. I had flooding one year on the second floor. Constant break-ins that I expressed concern regarding. The office there lost my spare key they had to my apartments, the break ins started after that. Air conditioning and heat went out literally every year. Just overall not a safe place to live. Anytime I would call about these issues I was essentially told I was dramatic but they would come fix them when they could. No overhead lighting too in most of the rooms. Constant issues with pests even though I paid for peat control. Even when moving out there was NO food in the apartments and ants were invading everywhere. When the air went out last summer at my place it was 90 degrees and i have pets that are fluffy and was told that isnt an emergent issue. I told managment my dog could die, she told me well just leave out water. Then proceeded to tell me that when she was growing up there were times without air conditoning and I was being dramatic. I had to threaten to call a lawyer and the police to get her help. Even after she told me in the future this isnt emergent. The managment before this was way better. That is foul and these are all the reasons I decided to leave after living there for 4 years. I tried to see if things would get better but just kept getting worse and as things got worse they started charging more every year for worse treatment.

Today I had the pleasure of meeting Jessica while searching for a new place to call home. I loved…read moreher energy and her willingness to help me find something within my price range and availability. It was a great experience.