I share my horrific experience in hopes to save someone the emotional devastation and financial burden I've incurred thus far, trying to repair my severely damaged hair as a result of it being over processed. Fully story: Wanting to look and feel beautiful for my upcoming birthday, I made an appointment at the newly opened Splendid Hair Salon with the owner Besmira for Saturday 3/20/21 at 9am. After my initial consultation days prior with Besmira the quote I had received during the consultation was $200-$250. I showed a her picture of exactly what I wanted, which was of a balayage w/caramel undertones around my face. Something that wouldn't require maintenance every 6-8 weeks, being the busy Mom that I am. After spending over 5 hours at the salon I was happy to have the grays colored, but the results looked nothing like the balayage photo I had shown her. I ended up with full blonde highlights from roots to ends. I later learned that foils aren't standardly used for balayage, but unaware at the time I didn't know that should have been my first red flag. I also didn't know the average time I should have been left to sit with what turned out to be bleach on my hair, as I have no history of coloring my hair any color that would require bleach. The price I had quoted somehow also increased to $415 including tip. Yes, double the quote! I didn't have time to stress at the moment over results or dispute pricing, as I had a birthday celebration in less than 2 hours. I normally wash my hair every 2-3 days to maintain its health. I washed my hair for the first time following the apt. on Tuesday. Horrified doesn't even begin to describe how I felt when I first saw the level of damage that had been caused, to my once incredibly healthy hair. It was literally falling out in the shower! I consulted with 2 other stylists who own their own salons (last minute planning on my end and lack of availability prevented me from booking with them as I normally would) and they were astonished to see how "fried" my hair was. In a panic over the next few days, I tried multiple salon quality hair masks and leave in conditioners that came recommended. I literally spent over $200 on products. I tried so hard not to panic, as it was confirmed that only "time" could truly fix the irreversible damage Besmira had caused. I contacted Splendid Hair Salon via email within the same week to notify them of the issue and provide photos to confirm the severity of the damage. I also spoke directly with Besmira via phone and she requested that I come in the following Monday to discuss my concerns. Upon my arrival Monday morning I took my hair down to show her the level of damage and she kept insisting that I sit down in her chair. Obviously the last time I did the results were not in my favor, so I politely declined. Never once did she acknowledge that the results weren't normal, that my hair was in fact damaged or that something went wrong. In fact, the response I received was the complete opposite. She proceeded to question my home hair care routine (I use the exact brand of hair products she sells in her salon), and she even had the audacity to question what medication I am on stating that could be the cause. I was absolutely floored! Next it was "everyone's hair takes color differently". It was excuse after excuse. Too many to even list. Then she proceeded to claim the defense that she's been practicing hair in the states for 10 yrs which she only had her license for a year. It was evident after multiple failed attempts to redirect blame on me. The look of shock on her face when I had requested a refund confirmed the lack of professionalism. The response received was that she couldn't offer me a full refund as she "had spent too much time with me in her chair". Talk about insulting! I thought to myself; if she wanted determine an acceptable refund based on time, then let's talk about the months or years it's going to take me to fully regain health to my hair and get it back to the condition it was prior to entering her salon that Saturday! I took the $200 she agreed to refund and I was ready to leave. That a refund would be issued and we'd be able to cordially go our separate ways. As of now I have spent a total of $650 between what Besmira charged, the professional home treatment products purchased from another salon necessary to keep my hair as hydrated as possible and the cost to have a gloss put on in attempt to tone down the blonde. I share my experience to make others aware, not only of the outrageous difference in pricing she charges from what she quotes, but also in hopes I can save just one person the emotional headache and embarrassment that I have endured and will continue to for a very long time. read more