2025- Apparently I love this place which is why I keep returning. This year Meagan worked on my…read morehair. She has a lot of patience. My hair is certainly challenging to work with, yet she maintained a smile and quality service to get it to what I want it to be. I appreciate her work. I'm loving the dark hair with light contrast- it gives it the dimensions I'm always searching for. Thank you very much Meagan!!

Wanted to begin embracing my gray hair. made an appointment with Mallory who was recommended to…read moreme. Mallory listened to what i envisioned and explained the process. She was so welcoming and supportive. I LOVE my hair and will recommend her any chance I get.

I LOVE NANCY'S! This place is super cute, friendly AND they have Dylan! I came to get a choppy hair…read morecut fixed and now I'm rocking "it girl" hair! My sister came in for a blonde balayage and a short hair cut by Dylan and it turned out absolutely gorgeous. You have no need to worry, you'll be in good hands so go book an appointment already!

Always have expert stylist at the salon. I wouldn't trust anyone else with my hair. You will not be…read moredisappointed! Anyone you see here is great. Thank you Nancy's salon.

I love this little salon, it makes me feel gorgeous and classy! The salon is a bit hard to find…read morebecause its embedded into the Shaw St architecture but without a doubt it's a great find! Once you step in its like you're in this upscale salon for celebrities. I've visited the salon a couple times now, for different things haircut, color, and hair style for my upcoming wedding. Every time I come I am greeted by Phylicia and Natalie with the biggest smiles, they both look happy doing what they do. I go to Phylicia and I love her willingness to listen to what I want and her work.I have been to other salons where the stylist is on the phone or talking to other people or watching tv but here I get Phylicia's undivided attention, conversation is great, and she makes me feel comfortable. So, look no further if you want 5 star service in New London, you'll be glad you stopped by!

I've been to this salon multiple times over the past few years. Shannon, the owner, had always been…read morenice and cuts hair well. However, she books way in advance so I never can get in with her. The last time I was in, she was at the counter when the hairstylist walked me up to pay. I didn't appreciate a comment she made about how long it had been since I came in last. I know. The last year hasn't been kind to me. It wasn't a neutral comment, it was very accusatory. Self care hasn't been high on my priorities, so I don't find it appropriate to further shame me for it. All that aside, I won't be back after my most recent cut. I told the hairdresser I wanted an angled bob and showed them an inspo picture. I came in with armpit length hair so this shouldn't have been an issue. They glanced at the pic, asked me next to no clarifying questions, and proceeded to give me a chin length lord Farquaad straight bob instead. They also did not provide a mirror to see the back so it wasn't until I got home and could get a good view of the back did I realize just how different it was from what I asked for. I hoped it was the styling, but even after washing and restyling, there's no way around it. This is the second time I've cried over a haircut I've gotten from hairdressers at this salon because they just don't seem to care about what I ask for, they just do whatever they want.

I called and they got me right in. I had Olivia do my hair. She was AMAZING! She did a wash and cut…read moremy hair. It turned out amazing! I will definitely be back to get my hair done here again.

Best salon in mystic!!!! I highly recommend. They do everything from extensions, nails, weddings…read moreand even makeup! The staff is highly skilled and trustworthy! The salon is beautiful and bright and everyone is always upbeat and positive.

I have previously been to this salon and had a bad experience. HOWEVER, it is now under NEW…read moreMANAGEMENT. I received a gift certificate for Christmas, so my mom and I made an appt for a cut/style for me and a glaze treatment for my mom. I was nervous because I couldn't find any reviews for my stylist, so I figured I would write one. Jessica Lach is AWESOME!! She has been a stylist for 20 years, and she is up to date on techniques, cuts, color, treatments, etc... She gave me the exact hair cut I wanted, and my mom's (chemically straightened) hair looked gorgeous!! Jessica took her time giving us meticulous service. My mom and I are the toughest critics out there, so for us to both walk out happy is nothing short of a miracle. I'm a people watcher by nature, so I was taking in the other happenings in the salon as well. I noticed the other stylist ( also named Jessica) gave two amazing cuts/ color while I was there; she does beautiful work on loyal clients. The whole staff is independent but they all seemed to work well together concerning walk in appts and supportive of one another in general. I've been to some real catty places, so the no-tension deal felt pretty nice.There's also two massage therapists upstairs, and I saw two clients leave happy. The waiting area is cozy, very clean, and has really comfy chairs. The only reason I didn't give a 5th star is walk-ins are "welcome", but I saw people get turned away or have a long wait. It's not even a guarantee the salon will be open at all, as all stylists are independent and make their own hours. I strongly suggest calling ahead and making an appt so you're not disappointed. There is also no social media site for the current status of the salon, so I couldn't find any reviews or portfolios online, which made me uneasy going in. Girls like to do their homework when it comes to our hair!!!! Other than that, I had a fantastic experience with my mom, and I will definitely go back to Jessica Lach. Her number is 860-576-4192.

I was not familiar with this salon or the hairdresser, Jessica Lach, before receiving a gift…read morecertificate. I have pretty high standards for salons and so I was a bit nervous to try this place out. I was very pleasantly surprised. Professionalism of the stylist is rated as excellent. Jessica is experienced and uses unto date methods and products. She listens carefully to what you ask for and delivers it. Good hair wash, cut and style. My husband noticed my hair style and gave a nice complement when I came home... need I say more. Pricing for the quality is very good. Other stylists in this independent salon seem to get along well making for a pleasant atmosphere. They work to make it clean and neat. I held back a perfect score because scheduling took a bit of back and forth on voicemail, although, they do take walk-ins. You schedule directly with the stylist and Jessica's phone 860-576-4192. Good experience and value.

Treatment was cold for a new client. Their regulars are clearly their priority. Scheduling online…read morewas easy, but when I wasn't given the stylist I scheduled with, then what's the point? ** This appt was for my daughter and I was hoping to have a great experience to then become a regular with myself. The whole experience felt awkward and was quite disappointing. Her appt was booked to be with you Kelli, I've seen you before and was looking forward to settling into a salon for us, but you were there and treated us like you couldn't be bothered. My search continues.

I recently went to this salon for a color correction, hoping to fix my hair after nearly a year of…read moregrown-out roots that were light and ashy blonde. My goal was to have the ends of my hair lightened and toned to match my roots as closely as possible. I made it clear multiple times to my stylist that I did not want to continue dying my hair and was aiming to return to my natural color. However, when the appointment ended, I was extremely disappointed. My hair turned out to be almost black at the ends, a stark contrast to the light blonde roots I had, which was the exact opposite of what I had asked for. I tried to explain my concerns to the stylist right away, but she didn't seem to fully acknowledge the mistake. Afterward, the owner reached out to better understand what had happened, which I appreciated. However, she seemed to side with the stylist, stating that my hair looked "okay" and that it "doesn't look bad." She even offered to lighten it again free of charge, but I'm absolutely terrified of going back to a salon where this kind of damage was done in the first place. Overall, it was an awful experience. Despite reading reviews and doing some research beforehand, I've learned that you really can't trust salons to follow your requests. The damage caused to my hair has left me questioning whether I'll ever trust another stylist again. Unfortunately, I won't be returning to this salon, and I would advise others to be cautious when choosing where to go for services. And stay out of Haylee Bronson's chair. Attached are photos of my hair before showing my ashy blonde roots and red ends and the aftermath...

Made a last-minute appointment while vacationing nearby and what a great find! Excellent, cut,…read moregreat people, great place! Highly recommended!

Kaylee was great listened to what I wanted and delivered a beautiful cut and blow dry. Thank you!!read more