No one like going to the hospital, so most people start off in a bad mood, so I would recommend you…read moretake the Karen Hater reviews here with a grain of salt. For me, I have always been treated really well here. Yeah, sometimes there is a wait, but I went to kindergarten and learned to wait my turn, and I don't automatically assume my health issue is more important than the rest of the world. You people need to grow up and be grateful anyone still wants to work in healthcare these days. Anyway, I have been here for emergencies, lab work, and scheduled procedures. I have always been treated kindly with proper attention to my needs at the time. While I hope no one ever has to go to the hospital, I hope you go to Valley because other hospitals in the area really aren't great.

Had my gallbladder removed today and everyone was extremely nice. They took care of me very good,…read morecomforted me and were very compassionate every single person I had contact with. This was my first surgery and I was very scared but everyone put me at ease as best as they could. I wouldn't change a single thing about my experience they were very timely and patient with me.

Very disappointed with the Spokane Valley location on Mission Avenue. I called to check on the…read morestatus of my orders and wasn't able to get through. After almost 4 hours, I got a call back and was told they have all my paperwork in their system but it will take about a week to process. I called again a little over a week later and again had to wait half the day for a call back. This time they said they have no paperwork whatsoever on me in the system. So I went to drop off the forms myself. I got to their door exactly 7 minutes before 5 PM and they were already locked up and closed. Shame on them!

Please don't close early on a Friday. Few different patients here in parking lot trying to turn in…read moreforms around 4:54 pm and door is locked

The procedure was fully covered by insurance but they still made me pay almost $1,000 upon arrival…read more When I called for a refund, I was sent to an India agent who played dumb and eventually asked me to send an email to customer service, who are not authorized to issue refunds. I had to file a credit card dispute. I am also certain they took unnecessary biopsies from healthy tissue to pad their bottom line.

My old doctor retired so I was assigned a new doctor for my annual checkup. I was pleased with the…read morenew doctor. She went over my medical history. But because I mentioned I had a recent issue with a frozen shoulder, I was billed additional service/appointment doubling the cost of my annual checkup. There were no referrals given or anything else related to the shoulder other than mentioning it (like 30 second discussion). I was charged an extra $415 for "Moderate Complexity Medical Decision Making" regarding the frozen shoulder. Yes my insurance paid for it, but I feel Providence is basically running an insurance scam.

Not much of a fan of Rockwood. Some of the front desk staff are nice, but the actual doctors, or…read morewhat they'll say is a Dr, but in reality is really just a Physician's Assistant. I tell the Dr something, and I'm not dumb, I work in the healthcare field myself, and they don't listen to me. When I say I want a test, there's a reason for it. So, please don't ignore my requests for having my thyroid checked or my androgen levels checked. I go in every year to get my blood sugar checked, since I have a family history of diabetes, and the Dr tells me "oh next time." Seriously, you're going to ignore a patient that has a family history of a serious medical condition? Shame on you! They sweep medical concerns you have under the rug and don't offer you any advice or how to deal with the situation. I've been to 3 ENT (Ear, Nose, Throat) Dr's, and I thought I had faith in the last Dr I saw from Rockwood since he seemed like he really cared and was going to get to the bottom of what was causing my discomfort. Went in for my 6 week check up and he said he had no idea what was causing my pain and that he couldn't do anything for a treatment plan for me, and that was after they were an hour late calling me into the exam room. So, I walked out of Rockwood in tears of anger and frustration. I will be changing My PCP and will never do business with Rockwood again on account of all the negative experiences I have had with them. Also, took a friend to Rockwood and he was prescribed a medicine that should not be taken if you had high BP, they didn't check his vitals, so I checked his BP when I got home. It was fine and within normal range, but the fact that they didn't check could have been lethal should he have taken that prescription.

The front desk staff were nice, but it took me 20 minutes to get through to a person to schedule…read morean appointment. I also couldn't get an appointment for over a month. At that point they weren't very helpful. I went somewhere else.

I've been using this clinic for more years than I can remember. All the people that work there are…read moreamazing. Pharmacist, Doctors, Nurses, Medical Assistants, Receptionists. ( some I'm forgetting ) They all get five stars for their help. But the clinic itself is very sterile. I liked it better when there was personality and color at the clinic. Each individual area added color and life to the clinic. It now feels drab and boring as if you're in a hospital. Not cheery or welcoming at all. Come on Kaiser bring back some life and color to your clinic.

Sharon Healy ARNP at Kaiser Permanente Veradale has been my primary care practitioner for close to…read more5 years and always takes time to listen to all of my concerns and address them to my satisfaction. True, she often is running late (5-10 minutes) because she gives everyone her undivided attention to make sure they get the best care as well. I could not recommend her more highly!

The staff and providers I have interacted with at this Providence location are exceedingly…read moreprofessional, welcoming and caring. I have had a good experience there so far! Highly recommend this office

I came here after insurance issues with a previous provider and the service here was worse than not…read moregood, evidently this providence location and each individual staff member I spoke to was nothing but rude and incompetent hidden behind a kind smile. Initially, I was looking for a 90-day supply for my meds that I require daily due to going out of town for over a month. Apparently, my prescription was too early to fill so I asked the new NP I was seeing for primary care (because the MDs were booked until December) to give me a note on my prescription to supply my meds early. She said she'd take care of it, however I could only get a 30 day supply. I had never experienced an NP refusing to give me a 90-day supply before. I talked to the front desk ladies, and after claiming it was "Washington State Law," I fact checked them (even federal state law allows 90-day prescriptions on controlled substances) they just claimed it was office policy. These front desk ladies actively and blatantly lied to a patient regarding their care and medications. Even so, as I was leaving the office CVS had already sent back the prescription stating my 30-day supply was too early to fill. Thus, I asked a second time if they could send it with a note. They claimed that they did, and I left thinking they had filed it through the insurance and I was going to get my meds when I needed them. Then, when I got all of my other meds but not my Adderall, I called my CVS to make sure that they had gotten the message. They said that they hadn't received anything. I further called providence the next day and the lady I spoke to over the phone claimed she had gotten it taken care of, this was another blatant lie. I called CVS later that day to ensure I was being told the truth. CVS told me they hadn't gotten anything, thus I called providence again. The next lady I spoke to told me that on the previous phone call, my care team was not even shared the message. So, my provider would not have even seen that I called. The next day I was over by the Spokane valley mall and I decided to drop in and talk to my provider face to face and hopefully get this issue solved. I waited in the waiting room for an hour, and during that time the service that I saw was horrifying. A sick teenage boy was in the waiting room for 30 minutes after checking in, and then they told him it was his fault he did not come up to them and ask about his appointment and he would have to reschedule. As he was walking out a nurses assistant came out and brought him back in because she could, "Squeeze him in." Additionally, a female Asian immigrant came in while I was in there, and it was obvious that English was not her first language, furthermore she had no insurance. The white front desk lady proceeded to yell at her for not checking in and being on the phone, even though she was on the phone figuring out how she could pay 450$ out of pocket for a doctors visit. The front desk lady kept repeating, "I only have 3 minutes to get you checked in, are you going to reschedule or pay." Lastly, I overheard a front desk lady talking to a patient, and she was alerting them to come back because the appointment papers she had given him were half of another patients information. Due to gross negligence these people actively gave out another patients HIPPA protected information due to their own incompetence. All the while, nurses and assistants congregate at the front desk laughing and joking around while there are up to 10 patients waiting for care in the lobby. All in all, after all of the phone calls and doing everyone's job for them, despite everything they told me on the phone and at my first appointment and after being in their office for an hour, they still told me I could not get my meds filled, and worst of all, I never even got to talk to my NP face to face. Later at an appointment with my previous provider, I was asked, "Did you see another doctor?" I admitted I sought care from another NP and she responded with, "Yeah this is really weird the notes aren't even complete on your MyChart," These people had not even completed the notes on MyChart for a general patient intake appointment. Never in my life have I experienced such negligent care and if you are considering going to this office DO NOT DO IT. They are liars, and they are some of the most difficult and condescending people you will ever meet in your entire life. You WILL NOT receive adequate care.

Title: Inhumane Policy and Fraudulent Billing at Providence (Kaelin Whitcomb)…read more I had one of the most disappointing healthcare experiences of my life at Providence with Kaelin Whitcomb, FNP. I scheduled a standard well check. I had no medical concerns, didn't ask any questions, and didn't request lab work. The only reason I went was to request a routine prescription refill. I knew Providence had a policy about being billed for anything "outside the scope" of a well check, so I intentionally kept it brief and on-topic. Despite this, I was billed for two visits. The clinic said I went beyond the scope of the well check--but couldn't explain what that scope is or what I did that triggered the second charge. They also refused to define what is included in a well check at all. The appointment itself was completely scripted. I wasn't invited to speak, ask, or engage. It was cold, rushed, and impersonal. Providence's policy of not allowing questions, labs, or refills during a well check is not only inconvenient--it's inhumane. It reduces care to a checklist and leaves no space for real preventive medicine or meaningful connection with your provider. Patients deserve clarity, respect, and ethical billing practices. I received none of those things.

Switched from my previous obgyn to planned parenthood and I couldn't be any happier. Staff were…read morefriendly, you could tell they genuinely liked their jobs and cared for your wellbeing.

These people told me they could treat a medical condition i specifically asked if they could treat,…read moreThey set up an appointment with "Dr Shannon" and had me come in, when i came to the appointment i was told they do not treat the condition i specifically called and asked if they treated, They gave false information prior to making an appointment and wasted my time. I DO NOT RECOMEND

Great therapists and staff. I have been there for a couple different issues and have been very…read morehappy with the results. They are very helpful and kind and I appreciated their flexibility in scheduling. Very clean rooms and equipment. Ample parking. Awesome care. I had no issues with my insurance.

So helpful in listening to what is going on and works with you with the goal of getting you better!…read moreJim was even able to get rid of my headaches that I had nonstop for a year! If I ever had need for PT again, I absolutely would go back here. I loved how I was sent an email after every visit explaining what I should be doing until my next visit.