Title: Inhumane Policy and Fraudulent Billing at Providence (Kaelin Whitcomb)…read more I had one of the most disappointing healthcare experiences of my life at Providence with Kaelin Whitcomb, FNP. I scheduled a standard well check. I had no medical concerns, didn't ask any questions, and didn't request lab work. The only reason I went was to request a routine prescription refill. I knew Providence had a policy about being billed for anything "outside the scope" of a well check, so I intentionally kept it brief and on-topic. Despite this, I was billed for two visits. The clinic said I went beyond the scope of the well check--but couldn't explain what that scope is or what I did that triggered the second charge. They also refused to define what is included in a well check at all. The appointment itself was completely scripted. I wasn't invited to speak, ask, or engage. It was cold, rushed, and impersonal. Providence's policy of not allowing questions, labs, or refills during a well check is not only inconvenient--it's inhumane. It reduces care to a checklist and leaves no space for real preventive medicine or meaningful connection with your provider. Patients deserve clarity, respect, and ethical billing practices. I received none of those things.

To cheap to hire phone help? Don't try and make an appointment here; "You have 51 calls before…read moreyou". Disgusting is mild. Any day, any time. Can't hire good help to do easy tasks, then what's the rest of the services suffering. Embarrassing to experience and respond

I hardly ever post reviews, but this is one of the worst businesses I've encountered in all of…read moreSpokane. My husband and I drove over two hours, both took the day off of work to make it to our MRI appointment. When making the appointment with inland imaging, I double checked that they had our correct insurance. I also called later to follow up and confirm. Lo and behold when we arrive for our appointment, they had the wrong insurance info. They made us wait for over two hours while they tried to straighten things out, but the whole time they were non-apologetic, extremely rude and made us feel like we were the ones who had made the mistake. After spending all of the morning there, we left feeling horrible and upset. We will not be returning there and I very much recommend you look elsewhere for any imaging necessary.

I thought I broke both of or one of my wrists on a Friday so I called Providence urgent care and…read moreasked how much it would cost to be seen by them. I am a self pay patient and wanted to wait until Monday and go to Northwest Orthopedics because they only charge $275 for the visit and X-rays. Providence said it would cost around $400. I was in a lot of pain so I decided to go. They X-rayed my wrists and told me I broke both so they used a small strip of cast material to splint my wrists and sent me home. This was the bill that I actually got and that didn't include the X-rays, which cost me $252 from inland imaging and $82 for the shoulder sling they gave Office/Outpatient Visit Est $437.00 CPT/HCPCS code: 99214 Quantity: 1 Apply Forearm Splint $352.50 CPT/HCPCS code: 29125 Quantity: 1 Hc Pr Q4022 Cast Sup Sht Arm Splint Fbrg $122.00 CPT/HCPCS code: Q4022 Quantity: 2 No Charge Drug $0.00 CPT/HCPCS code: J3490OTC Quantity: 1 Hh Phs Bndg Conform Stretch 2In X 75In Strl Cdm $12.00 CPT/HCPCS code: A6449 Quantity: 2 Hh Phs Bndg Elastic Matrix 2Inx5Yd Cdm $10.00 CPT/HCPCS code: A6448 Quantity: 2 Ondansetron 1 Mg, Oral [Nausea/Vomiting] $2.00 CPT/HCPCS code: Q0162 Quantity: 1 Subtotal billed $935.50 Provider adjusted -$237.10 Total amount due $698.40 They charged me $352.50 to put on the splint, which took about 10 minutes, and $122 for the two thin strips of cast. I called several times to try to negotiate a reasonable payoff but after many calls and no help, they offered to take $50 off. This is robbery! Almost $1100 for the entire visit when I was quoted $400. If you are self pay, do not go here. Northwest Specialty Hospital in Post Falls charged me $150 for an urgent care visit. I learned the hard way.

Ive honestly been here a fair amount over the years; my doctor is hard to get into in a timely…read morefashion, & I've always been able to rely on Providence for reliable & compassionate care. I will say the wait is long upon occasion, but that makes sense given the fact it's urgent care - that's fairly typical everywhere. The staff is consistently friendly; I know they're always doing their best to help patients in an efficient & thorough way. Having kindness & patience towards them goes a long way, & goodness knows they deserve it. They are very thorough with any testing, x-rays & the like. I always find they take time to answer any questions, & I appreciate they make sure not only to address my concerns but also make sure I understand how to go forward & what is going on. I truly appreciate all the medical staff here, they have really had my back time and time again.

Our experience was pretty good. It was with their imaging department. We had to wait 2 hours longer…read morethan our appointment because there was a medical emergency. Everyone was kind. Dr. Underwood was very good with my husband. Catherine the nurse was also very sweet. The food in the cafeteria was good, and the lady in the gift shop was super friendly and helpful.

I am not writing this review because I was simply frustrated about having to wait. This was…read moregenuinely one of the most frightening and traumatic healthcare experiences I have ever had, and I am sharing it because I would never want another patient or family to experience what I did. I was brought to this emergency department by ambulance because I was extremely sick and weak. I arrived on a gurney and was brought through the ER, only to then be taken back out to the front waiting area. I was told to get off the gurney and stand in line because there was no room, despite the fact that I was struggling to even stand. Being that sick, arriving by ambulance, and then being expected to stand in line was frightening and made me feel incredibly vulnerable. The entire department appeared severely overwhelmed. While I was there, I witnessed a visibly ill patient lying on the floor near the restroom doors vomiting what appeared to be blood because the restrooms were occupied. I do not know her circumstances or how long she had been there, and I do not want to make assumptions about her medical care. However, witnessing someone in that condition in a public area raised serious concerns for me about patient safety, dignity, and hygiene. I also personally witnessed multiple patients who were in pain become frustrated enough with the wait that they signed releases and left the emergency department to seek care at a nearby urgent care instead. I think it is important to mention that I worked in healthcare for nearly 15 years. I understand that emergency departments become overcrowded, resources can be stretched thin, and patients must be triaged according to medical urgency. I also understand that arriving by ambulance does not automatically mean someone should receive treatment before a more critically ill patient. That is not my complaint. Even with my healthcare background and understanding of how busy emergency departments can become, I have never personally witnessed operations like what I experienced that day. That is what made this so alarming. What concerns me most is the possibility of a patient with a truly time-sensitive medical emergency being overlooked or not addressed appropriately when the department is operating under conditions like these. My concern goes far beyond my own wait or discomfort. I left genuinely fearful about whether seriously ill patients were being adequately assessed, monitored, and cared for. I am not sharing this to be vindictive or to attack individual healthcare workers. I am sharing it because the experience was genuinely frightening, and I believe what I witnessed deserves to be taken seriously. I sincerely hope the hospital reviews these conditions and addresses whatever staffing, capacity, communication, or operational issues contributed to them. No patient seeking emergency medical care should leave feeling the way I did, and I would never want another person or family to go through this experience.

0 stars...after being referred to this practice by my OB...my husband physically went into Susan…read moreAshley's office to inquire if they took our insurance and were accepting new patients...we were told yes...and proceeded with changing our primary care provider... First, I scheduled an appointment for my daughter (6) who has had a chronic cough to insure she is seen first and we received a text message reminder of the appointment. Next, after receiving the appointment reminder above and still needing appointments for the rest of our family I called the office to schedule a second intake appointment for me and my other daughter (they will only do two intake appointment per family at a time)...during this phone conversation I was not only told that they were maxed out for patients with our insurance and refused us service... they also proceeded to cancel the appointment for my 6 year old... Being confused by this I asked what would had happened if I showed up for the appointment that had previously been scheduled and confirmed and I was told they would have just turned us away the day of the appointment. I found the staff to be very dry, rude, and uncaring about a situation they had caused...their advice was to call my insurance company...they gave no recommendations for other practices or ways to get help for my daughter who needs to see a dr sooner vs later...and now we have to start the process over...which can take up to a month The next day my husband went back to the office to speak to someone and clarify what happened...they had closed early based on hours posted on the internet...Their website says 5:00, their Google info also says 5:00, (it was 4:45)...my husband also noted the hours were not posted on the door. Furthermore, I called the office twice before this happened, and they never returned either call and she is still currently listed on our insurance website as accepting new patients.

Absolutely horrible experience. Rude staff, hard to get anything accomplished, multiple callbacks,…read moremistakes. No good management and badly disorganized. Read reviews, all similar experiences. RUN, from this Place!

COSMA STRIKES AGAIN!! After my last appointment when she kicked me out of her office SHE SENT MY…read moreBILL TO COLLECTIONS FOR THIRTY DOLLARS. It's been over a year since I've spoke to her or her rn Keith. After a year I get sent a bill from an appointment I never had. HORRIBLE doctor, HORRIBLE care from this doctor and staff. Check your statements.

Dr. Kevin Costa and his team were phenomenal!…read more I spent no time waiting in the lobby, and the visit was efficient while still being personable. Dr. Costa took the time to listen to my concerns, and addressed them in detail. His team is highly trained, and it was one of the most pleasant and low stress doctors visits I've had. His office even took it a step farther and followed up with me the following week to review lab results and referrals. Providence truly exceeded my expectations and made it feel so personal. Can not say enough good things about this team.

I have absolutely no complaint about the care I received at Inland Imaging. All of the staff I…read morespoke to, and the man who administered my MRI (pretty sure administered is not the right terminology, but it gets the point across) was top notch. But I'm not a complete fan. My first complaint came today when I received a voice mail encouraging me to "go green" and use the Inland Imaging website to pay my bill. Only once I got there, it would not let me see the bill until I provided my account number. But since I had not received a bill, I did not have it. I spent way more time than I care to trying to see the bill so I could pay it. The only place on the site I could go was the place to enter my payment info. No problem paying, just a problem seeing what I was paying. Frustrating. I would have given them 5 stars...but either the website needs to be changed or the voice mail does.

Zero stars. Worst experience I've ever had with a medical clinic. Horrible customer service…read more(employees are incredibly rude and lack bedside manner), expect to wait on hold to schedule an appointment for hours, then have them cancel your appointment right before it's scheduled to start, and then cancel again three more times. They are incredibly disorganized and will take a week to process a simple fax from another provider. Even though this clinic is the closest option for me to get the treatment I need I'm going out of way / traveling farther to receive better care. Save yourself the grief and go anywhere else before going to the clinic. They are truly thr bottom of the barrel in terms of health care service.