Title: Inhumane Policy and Fraudulent Billing at Providence (Kaelin Whitcomb)…read more I had one of the most disappointing healthcare experiences of my life at Providence with Kaelin Whitcomb, FNP. I scheduled a standard well check. I had no medical concerns, didn't ask any questions, and didn't request lab work. The only reason I went was to request a routine prescription refill. I knew Providence had a policy about being billed for anything "outside the scope" of a well check, so I intentionally kept it brief and on-topic. Despite this, I was billed for two visits. The clinic said I went beyond the scope of the well check--but couldn't explain what that scope is or what I did that triggered the second charge. They also refused to define what is included in a well check at all. The appointment itself was completely scripted. I wasn't invited to speak, ask, or engage. It was cold, rushed, and impersonal. Providence's policy of not allowing questions, labs, or refills during a well check is not only inconvenient--it's inhumane. It reduces care to a checklist and leaves no space for real preventive medicine or meaningful connection with your provider. Patients deserve clarity, respect, and ethical billing practices. I received none of those things.

To cheap to hire phone help? Don't try and make an appointment here; "You have 51 calls before…read moreyou". Disgusting is mild. Any day, any time. Can't hire good help to do easy tasks, then what's the rest of the services suffering. Embarrassing to experience and respond

I hardly ever post reviews, but this is one of the worst businesses I've encountered in all of…read moreSpokane. My husband and I drove over two hours, both took the day off of work to make it to our MRI appointment. When making the appointment with inland imaging, I double checked that they had our correct insurance. I also called later to follow up and confirm. Lo and behold when we arrive for our appointment, they had the wrong insurance info. They made us wait for over two hours while they tried to straighten things out, but the whole time they were non-apologetic, extremely rude and made us feel like we were the ones who had made the mistake. After spending all of the morning there, we left feeling horrible and upset. We will not be returning there and I very much recommend you look elsewhere for any imaging necessary.

Horrible experience at this urgent care. Took my son in after a week long sickness with another…read morefever spike. He had low oxygen in a healthy kid and that was never addressed. Never offered a breath treatment or chest xray to check for pneumonia. Sent home to take OTC meds which did nothing til we had to take him to our pediatrician a few days later to be diagnosed with walking pneumonia and given steroids to actually help him breathe. Absolutely horrible care and neglect! Do not recommend. What a waste of time and money!

Ive honestly been here a fair amount over the years; my doctor is hard to get into in a timely…read morefashion, & I've always been able to rely on Providence for reliable & compassionate care. I will say the wait is long upon occasion, but that makes sense given the fact it's urgent care - that's fairly typical everywhere. The staff is consistently friendly; I know they're always doing their best to help patients in an efficient & thorough way. Having kindness & patience towards them goes a long way, & goodness knows they deserve it. They are very thorough with any testing, x-rays & the like. I always find they take time to answer any questions, & I appreciate they make sure not only to address my concerns but also make sure I understand how to go forward & what is going on. I truly appreciate all the medical staff here, they have really had my back time and time again.

No one like going to the hospital, so most people start off in a bad mood, so I would recommend you…read moretake the Karen Hater reviews here with a grain of salt. For me, I have always been treated really well here. Yeah, sometimes there is a wait, but I went to kindergarten and learned to wait my turn, and I don't automatically assume my health issue is more important than the rest of the world. You people need to grow up and be grateful anyone still wants to work in healthcare these days. Anyway, I have been here for emergencies, lab work, and scheduled procedures. I have always been treated kindly with proper attention to my needs at the time. While I hope no one ever has to go to the hospital, I hope you go to Valley because other hospitals in the area really aren't great.

So I brought my mom to the hospital,(she is 84 years old) she was having a hard time breathing and…read morehad a cough and congested. While waiting in the lobbyshe needed to lay down so she could breathe easier, I asked the girl at the desk if they could let her lay down and she says they have nowhere unless she wanted to lay down on a row of chairs in the lobby they came and took her to triage and did a CT scan, then brought her back out to the lobby she asked the girl from triage (who was sleeping and obviously passed about being woke up) to take her to the row of chairs to lay back down when she pushed my moms wheel chair over she said very snotty you have oxygen on so watch what you are doing no helping her to lay down and walked away WTF SOrry if we bothered you people I thought this was your job for some odd reason we didn't get any care we left

0 stars...after being referred to this practice by my OB...my husband physically went into Susan…read moreAshley's office to inquire if they took our insurance and were accepting new patients...we were told yes...and proceeded with changing our primary care provider... First, I scheduled an appointment for my daughter (6) who has had a chronic cough to insure she is seen first and we received a text message reminder of the appointment. Next, after receiving the appointment reminder above and still needing appointments for the rest of our family I called the office to schedule a second intake appointment for me and my other daughter (they will only do two intake appointment per family at a time)...during this phone conversation I was not only told that they were maxed out for patients with our insurance and refused us service... they also proceeded to cancel the appointment for my 6 year old... Being confused by this I asked what would had happened if I showed up for the appointment that had previously been scheduled and confirmed and I was told they would have just turned us away the day of the appointment. I found the staff to be very dry, rude, and uncaring about a situation they had caused...their advice was to call my insurance company...they gave no recommendations for other practices or ways to get help for my daughter who needs to see a dr sooner vs later...and now we have to start the process over...which can take up to a month The next day my husband went back to the office to speak to someone and clarify what happened...they had closed early based on hours posted on the internet...Their website says 5:00, their Google info also says 5:00, (it was 4:45)...my husband also noted the hours were not posted on the door. Furthermore, I called the office twice before this happened, and they never returned either call and she is still currently listed on our insurance website as accepting new patients.

Absolutely horrible experience. Rude staff, hard to get anything accomplished, multiple callbacks,…read moremistakes. No good management and badly disorganized. Read reviews, all similar experiences. RUN, from this Place!

COSMA STRIKES AGAIN!! After my last appointment when she kicked me out of her office SHE SENT MY…read moreBILL TO COLLECTIONS FOR THIRTY DOLLARS. It's been over a year since I've spoke to her or her rn Keith. After a year I get sent a bill from an appointment I never had. HORRIBLE doctor, HORRIBLE care from this doctor and staff. Check your statements.

Dr. Kevin Costa and his team were phenomenal!…read more I spent no time waiting in the lobby, and the visit was efficient while still being personable. Dr. Costa took the time to listen to my concerns, and addressed them in detail. His team is highly trained, and it was one of the most pleasant and low stress doctors visits I've had. His office even took it a step farther and followed up with me the following week to review lab results and referrals. Providence truly exceeded my expectations and made it feel so personal. Can not say enough good things about this team.

Very disappointed with the Spokane Valley location on Mission Avenue. I called to check on the…read morestatus of my orders and wasn't able to get through. After almost 4 hours, I got a call back and was told they have all my paperwork in their system but it will take about a week to process. I called again a little over a week later and again had to wait half the day for a call back. This time they said they have no paperwork whatsoever on me in the system. So I went to drop off the forms myself. I got to their door exactly 7 minutes before 5 PM and they were already locked up and closed. Shame on them!

Please don't close early on a Friday. Few different patients here in parking lot trying to turn in…read moreforms around 4:54 pm and door is locked