Hopefully in the future, this location gets a actual fitting room section within the store like the…read moreGuildford store. I find it difficult to find staff available to get me into the fitting rooms, which are located in the corners of the women's and men's apparel sections at the Sevenoaks location. That, as well as having the associate check and see if I need another size while trying them on. I have to get back out, and the door will lock again and I have to find, or ask the front checkout clerk to get someone to unlock it for me.

Great place for shopping for sporting goods. Though they could use some more staff. It takes a…read morewhole to get a staff member to help you out sometimes. The store seems to have more inventory then it used to since I can now find sizes that actually fit by asking for the staff to search the back. The people working here are very helpful none of them have ever let anyone unsatisfied.

The staff here are pretty good with service. Leigh is especially helpful and on top of assisting…read morethe customers. She seems to go above to ensure you find what you are looking for. I've had a few visits and will definitely be back as I have had great experiences.

I get that staffing is a little difficult right now. But at the West Oaks location I was rudely…read moreserved by Penny. After acknowledging me and about to ring through my bra purchase. She answered the phone. Walked away!! Found a product for the person on the phone. Came back to the till. Laughing saying "at least I got her Pants ". Wtf Rang up my purchase, I only purchased one thing I did plan on asking about a second one. But could not be bothered . The phone rings again!!! SHE YeT AGAIN ANSWERING the phone cause it's probably the Same Person!?! Hello what about the person in front of you with her debit card ready to pay? It's no wonder that retail is dying. I will shop locally or online but not @ Penningtons

We dropped off clothes to be sold by this business - Waste of time !…read more They don't give you any receipt that you have even dropped anything When we stopped in a couple of months later to see what had sold they couldn't find any record of us Dropping off our items - They are So disorganized & very arrogant When you ask them about it . We didn't want to make a fuss about the whole experience & how Poorly this business is operated ! We have spoken to other people who have shared their experience And we have yet to receive a Positive response . So - clearly will not be going back And certainly would not recommend this business to Friends or relatives ! R L

The employees are extremely helpful, kind and friendly. We had a really nice conversation in French…read moreand they found me some extremely cool pieces I've been wanting for a long time. I highly recommend this store I will definitely be back soon.

Went there right when they were closing.... it was a last minute decision. I understand when you're…read moreclosing you don't want to stay to help customers. Unfortunately, me being in a customer service based job, the way I was treated was not acceptable. I needed a few things and the gentleman was not only very rude, but even made comments like "do I want you to look around? No, i want to go home". I was willing to drop a lot of $$$ but instead of his unhelpful, rude attitude I left with only $35 of a quick decision to buy a couple of things. I won't be returning. Thanks

They had everything I needed and gave a break on the dumbbells and gym flooring without me even…read moreasking. Gym equipment is in high demand so I was happy I didn't need to wait months to get my gear! Thanks FT Langley!

On my mission yesterday to purchase a new career warerobe, I decided to walk into stores I usually…read morediscount. I've walked by Tristan many times without looking inside - I thought the clothes would be for an age group older than mine, or too expensive. I walked in and was pleasantly greeted by a sales person as I immediately spotted and was drooling over a lambs wool blaser. I was excited to notice a large portion of their clothing is Canadian made. While I felt some of the designs were too mature for me, much was suited to a diverse range, very well made using fabulous materials. I managed to spot a lovely red cardigan on a sale rack, unfortunately they didn't have my size. They also had great classic dresses which were oh-so-Audrey, impeccably cut for a woman's figure, gorgeous fabric, and cheaper than the crap you find at Le Chateau. Prices borderline on moderate to much more than I typically spend, but the quality and timelessness is there which translates to great investment pieces. As a sweet marachino cherry on top the service was top notch! My MOA was to look in every store, think about items, return to the store for try on. One sales woman recognized me as coming back and was very sweet and helpful. I will definately come here!

I typically don't go to this store but as I was walking by, I spotted a shirt in a particular…read morecolour that my husband was looking for. I went in to ask a simple question about sleeve length (as most men's dress shirts indicate sleeve length - this one did not) and had to repeat the question 3 or 4 times as the sales associate(s) would try and answer before I had a chance to complete the question! (Listening skills, folks!) When they finally listened to the question and understood what I was asking, I had 3 sales associates trying to answer the question... too funny. (I was almost inspired to make a new joke: "How many sales associates does it take to...?"). It took about 10-15 minutes for them to grab a measuring tape and measure the sleeve length for me... Hmm. The staff is friendly enough I suppose (although the store has a bit of a "snooty" atmosphere) but it's like they operate on slow motion or something. I eventually purchased the shirt but had to return it as it wasn't suitable. During my return visit - again, service was in slow mo. The return process took forever... I might return as I did notice some really nice clothes. Some things were a bit pricey but the clothes seemed stylish yet classic/timeless and of high quality. If I do return, I'll remember to make sure I have lots of time to spare and to not bring my kids in with me as they will likely be waiting for-e-ver...

Lou is a first-class guy. I came all the way from Vancouver Island and Lou found me a mat to…read moreprotect some flooring from my equipment and offered some amazing deals on duplicate orders he'd received from vendors. This company is what we used to expect - value and thoughtful customer service.

I tried going to one of their locations in Vancouver and they didn't seem to be open and they…read moreweren't answering their phone and then I called another location and they also didn't answer their phone but the Burnaby location did and they provided me excellent customer service. I drove to this location and got exactly what I was looking for. I would definitely come to that location and shop again.

After a long and frustrating journey I ended up in Sterling Shoes in a last act of deperation for a…read morepair of knee high boots which a) I like and b) zip over my calves (I have small feet and muscular calves, bad mix apparently). I had actually spotted a particular pair of Roberto Viannis I liked and were cheap at the Lougheed location, but since I was on a spending spree at Coquitlam Center I thought I would nip in and try them on. Flagging attention was hard, the store was packed as they have a sale and I guess people are preparing for the holidays, but a very nice staff member came over when she saw me holding a boot looking around for someone. She brought out the shoe box for me to try'm out, however someone had put the wrong boots back. Instead of sending her back to get the same pair I tried the once she brought (same designer). They actually hit me so she actually had to locate the right pair for me. She was so apologetic, when really it wasn't any bother. So, I bought them. The sweet score was they were ridiculously cheap (well, to me... I spend too much on footwear). The associate who helped me was awesome. And it's good to know a place and designer who makes boots I can wear. I would recommend this place for trend shoes. They carry Steven Madden, Roberti Vianni, Vianni Collection, Guess, and Franco Sarto - all inexpensive brands at decent quality, funky design - this way you can have the of the moment shoe without the guilt of wearing them for one season.

Was able to receive help right away in regards to an exchange…read more Boyfriend got me UGGS! To replace my other ones from two years+ ago? Hehehe Uber happy they had my size and in the color I wanted when I bought my first UGGS years ago! :)