Lou is a first-class guy. I came all the way from Vancouver Island and Lou found me a mat to protect some flooring from my equipment and offered some amazing deals on duplicate orders he'd received from vendors. This company is what we used to expect - value and thoughtful customer service. read more

I tried going to one of their locations in Vancouver and they didn't seem to be open and they weren't answering their phone and then I called another location and they also didn't answer their phone but the Burnaby location did and they provided me excellent customer service. I drove to this location and got exactly what I was looking for. I would definitely come to that location and shop again. read more

I had a great experience at Fitness Town in Burnaby. I've been to this location several times, and the guys are all incredibly helpful. Milton helped me choose a squat rack and some other fitness equipment, and even looked up a replacement part online while I was perusing (when I hadn't even asked him) after mentioning my rower's computer was defective. Pro-active, helpful, non presumptuous/judgemental. Definitely would recommend this location. Thanks team! Cindy read more

I love rowing as I was a member of the Vancouver yacht and rowing club for years. When I'm at the gym the very last machine I cool down with is the rowing machine as I find it really relaxing. I was watching House of Cards on Netflix and saw the water rower and fell in love instantly. I had to find out everything about this rower, I did my research and called to see who sold it. Fitness town was one of the very few companies that sold it locally. I gave them the model I wanted and paid for it over the phone. I had free delivery and installation included. It was delivered to me 2 days later !!! The sales agent was extremely nice and helpful. I love that this machine folds up against a wall so it only takes the space of a chair when I'm not using it. read more

Fitness Town - Fitness/Exercise Equipment Near Me - Burnaby, British Columbia

I've been shopping at The Burnaby location of fitness town for nearly 10 years, and Lou, and his staff are to say the least, very knowledgeably, and offer a great customer experience. This industry is full of charlatans, if you want the straight goods and service, pay them a visit! read more

Just a shoutout to Fitness Town, Burnaby, these guys are pretty awesome! Did a huge favour for me and retuned a shirt I had purchased in December; typically not their policy, but they went the extra mile! Not only is their customer service pretty stellar, but they're also very knowledgeable and will give you the best advice in their field. Highly recommend shopping with these guys! If you need fitness gear, shop here, they're pretty checked out. read more

You number one spot for all your CrossFit equipment needs. They offer great CrossFit clinics and really work to help grow the community. Stop by and chat with the friendly staff! read more

I was nervous about visiting this store, as my husband and I are not fit. We want to get there, which is why we needed Fitness Town's help. But I sort of expected fit, lovely, muscleheaded people who would look down on our pudgy selves. But no! Patrick (who is a certified personal trainer and clearly knows his stuff) was awesome. He didn't sell us more stuff than we needed, answered all of our questions and knew the right weights and sizes for us. He also recommended the P90x system - a "personal trainer in a box". It's pretty daunting, but he really recommended it and said he'd never had complaints, so we're excited to try it. Best of all, he recommened a "marathon stick" for my husband's ongoing ankle/calf problems and he was exactly right. It was quite amazing, from my husband's brief description of the injury, Patrick knew exactly what was needed and my husband's been gratefully using the massaging stick all week. I'm hoping as we get into shape, we'll be making more visits to Fitness Town (and singing "Won't you take me to Fitness-TOWN" to the tune of Funkytown, because that's the kind of folks we are). read more

Best Crossfit supplier in BC. Super knowledgeable staff, great ownership. Even if you are not a Crossfitter you will find amazing options to improve your health and level of fitness. Highly recommend! read more

Despite having a huge selection they didn't have the exact item I was looking for. Rather than encouraging me to buy a different brand, I was given a lot of help finding the item online at another retailer. Jeff was extremely helpful despite knowing it wasn't leading to a sale, that is awesome customer service and I know where I'm taking my money next time. Thanks Jeff! read more

I am updating my review from 1 star to 3 stars. I appreciate the response received from Dai at Fitness Town. I have returned to the store and exchange my unopened/unused yoga mat. I'm happy with my new yoga mat. Thank you! Original Review: I went into this store looking for a yoga mat. While I was looking and I found one I liked, a salesperson walked up to me and asked me what I was looking for. I told him a yoga mat and asked if the mat I was looking at could be washed. He didn't answer my question and proceeded to show me the yoga mat he uses. He told me all about the mat he uses and that it was on sale. I purchased the mat he suggested, but when I got home I was looking at the mat and it has straps. Straps that will get in the way when I'm actually using the mat. I don't travel with the mat so it makes no sense for me to have a mat with straps. I contacted the store that same afternoon asking if I could return the item, as I had not opened it or used it. It has been 4 business days and no one at the company has contacted me back. When purchasing the item I wasn't told it was a final sale and I wasn't told a yoga mat cannot be exchanged or refunded. I read over my receipt and it says no exchanges or refunds for yoga mat because of hygienic reasons. Poor service. read more

I was looking for lifting straps. There are three employees. One other customer being helped already. I circled the same area, obviously lost. Completely ignored. The other customer paid and left and still no one approached me. I walked to the counter to ask for assistance and the guy asked turns to his buddy to tell him the 'take it'. I walked out empty handed. read more

The store manager and employees are extremely knowledgeable, helpful and friendly! They gave me great advice on the best equipment for my needs and goals. So happy with my purchase and the great service, thank you! read more

You guys rock! I had a great experience when I showed up at Fitness Town Burnaby for the first time. I started getting into lifting seriously and needed to get myself stocked up with some necessary accessories. I had a good idea what I was looking for but needed some assistance with finding it all and making sure it was the right tool for the job. When I showed up I was greeted with smiling faces - definitely a nice way to start begin my experience. I immediately asked one of the guys at the front to help me find what I needed rather than wondering around the store aimlessly. Lou came out onto the floor to show me everything I was looking for. He was very helpful in answering all my questions. These guys are both knowledgeable and friendly. I highly recommend you checking out the store for any of your fitness equipment/accessory needs! Thanks again. I can't wait to come back and stock up on more stuff :) read more

I have been attending Fitness Town's free workshops on Sunday's that educate us through real life workouts on Crossfit and it has been more then awesome. These guys are truly experts in their industry and I trust them 110% with their recommendations and advice. easy 5 star review. read more

They offered a gas rebate coupon deal (claimyourgas.com) worth $500 if I purchased an excercise bike. I never received 1 cent worth of free gas and Fitness Town offered me a $100 store credit as compensation???????? I suggest you try Fitness Depot. read more

Having had a negative experience at their Kits location, I decided to try this location (only place that carries the shoes I like!) and was pleasantly surprised! Lou brought out a steady stream of shoes and didn't not seem bothered at all that I couldn't make up my mind. Coming into this shop and working with Lou changed my opinion of Fitness Town and I will be shopping there again! read more

I manage a fitness facility in close proximity to the Fitness Town on Lougheed. I have not only bought items directly from Fitness Town but have sent many clients to the business, who are looking to purchase items for personal use. Lou, the manager, has always been extremely professional, knowledgeable and accommodating to all my requests. I will continue to support this business and will continue to promote it to my clients. read more