Shansee the saleswoman was great. Attentive, didn't push me into something I really didn't want…read more Got a iPhone 16 plus and ultra 3 watch . Right next to GameStop and Target.

This is part two of my three part story…read more Now I am back in my home state of CT. Since I have a 14 day grace period, on the 10th day or so I decided I wanted to return the phone back. There was nothing wrong with the phone, I decided that I didn't want the 2 year service agreement. So I figure T-mobile store is a T-mobile store anywhere. So I went to that store to return back the phone. The phone and its full packaging was exactly the same way I bought it. I arrived there 45 minutes before closing time. Enough time to return the phone and head my way back home. So I realize I didn't have the receipt because the sales rep. in FL didn't give me one. I ended up calling the store, but for security reason by the manager Chris they couldn't fax me my receipt. For the same security reason they can't fax my receipt to another T-mobile store!!! Can you believe the stupidity by this guy (how did he become a manager)? So at this store in North Haven, CT it is obvious that the people there could care less about me returning this phone back. I have provided them with the contact information of the store in FL, but the guy there was looking at like I was stupid trying to return a phone purchased at a t-mobile store in FL to a place a t-mobile store in CT. Wow, I thought they were the same company! Ok, I didn't have the receipt, but again that wasn't my fault. All they had to do is contact the store in FL to try to help me. So there excuse was comeback tomorrow. Well, I did comeback tomorrow and the store manager still wasn't there. I got to the store late morning. So I ask the guy for another t-mobile location near the area and he reluctantly gave it to me. On their behalf, the manager finally did call me several hours later (about 3 hours later). So this lead me to the third t-mobile store.

I'm convinced their Customer Support does not exist I could not get a hold of anybody. I work from…read morehome and my Internet has been down for one and a half days and they said it was an outage in my area on the website have not heard anything and cannot talk to anybody on when it's going to be fixed.

Comcast customer service is non existant. I couldn't get to a customer service person. It is…read morenearly impossible to do business with this company. Drop as many services as you can. I would change internet providers if could. This company does not care about service Sell the stock if have it.

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

DO NOT SIGN UP WITH COMCAST!!!!! Overpriced. Fees increase…read more FOOLED ME about my contract. I WAS TOLD I WAS SIGNING UP FOR A 1 YEAR AGREEMENT!!!!! I was being charged $60 per month for internet service, then it increased to 80, and then it increased to 90 per month! After over a year I decided to CANCEL and they charge me SIXTY DOLLAR 'early termination fee'. I WAS TOLD I WAS SIGNING UP FOR 12 MONTHS, but I am still being charged $60 fee after a year!?!? many people in customer service are very friendly. I have had great interactions with many of the employees. BUT DO NOT SIGN UP! FIND CHEAPER PROVIDERS WITHOUT SHADY CONTRACTS! GOOGLE 'CHEAP WIFI' in your area! there are better options!

This store moved to Middletown. The staff is useless except to attempt to sell you something. I…read morelike to pay my bill with "cash" none of the employed humans can handle that task so they send me to the kiosk which "conveniently" does not give change ? Like "SERIOUSLY" ? I use them for internet "only" and would never switch to them for any other services .jus seeing how the store is run .. the disgruntled customers in the waiting area "irate" Nothing positive would result in me using them for any other services.

Once I upgraded my internet service with Xfinity my old router had become useless. I had to go to…read morethe Xfinity store to pick up a new router. This store is located in the same plaza as Doro, on New Britain Avenue in West Hartford. With the old router in hand, I walked in the store. A young man greeted me. I told him what I had come in for. He took down my information and told me there's just one person ahead of me in line. Here's where you may purchase the latest iPhone or a Google phone. After a very short wait, it was my turn. I once again gave all the necessary information to the sales associate, and he gave me my new router. Now my internet works for movie watching or for Yelping.

Received a new top box 5 months ago was making a motor noise, called comcast the agent stated it…read moremay be OK. Lived with the noise for 5 Month till the box stopped working. The second call they stated a new box would arrive in the next 3 to 5 days. We are into the 6 day no confirmation, no box and we are paying a $29 shipping fee and our bill shows a $40+ increase per month. Third call the agent talks and continues to speak over me from a playbook and doesn't understand the nature of the original issues. The discission becomes contentious and I have to ask the agent to listen, please stop so I can speak. Terrible Service.

Plainville, CT store is disgusting! I bought a new phone there in September, it's totally…read moredefective! And all their technicians can not fix it. The employees there are very rude,arrogant,and disrespectful to the elderly and disabled people. Nobody will help with this horrid dilemma! Don't go there..ever! $1,300.00 for a defective phone! In order for me to get a working phone,I have to pay the total amount. Also their insurance which I paid for,is no help at all! They are all liers!!!

Customer Service = LOL!!! "We're a monopoly, so you can wait."…read more Unfortunately, most people only write reviews when there is an issue. Nothing new to say about lack of CS at Xfinity. Waited 45 for a rep., who, NTS, was not personable, at all. AND neglected to tell me anything about Auto-Pay. I was waiting for a bill and decided to randomly click onto the App., which I was forced to get, to discover, I was set up for Auto-Bill Pay. I am not a fan of that set-up in anyway, shape or form. At no point in time, was I told, he would be setting up Auto-Pay. I think I have discontinued it, through the App., but I still will be going back to the store to confirm. Fortunately, the tech who came out to set me up was professional, communicative and knowledgeable.

Xfinity is just a scam in general. Talked to multiple representatives to pick up a wifi extender…read morefor free, traveled to the store TWICE and the workers told me they couldn't do anything about it. I had multiple screenshots confirming it with online representatives that I could pick up from store. Employees are overall rude and dismissive, did not help at all.

I have had to call 3 times for my line to be cancelled and even after I cancelled they never…read morediscontinued autopay and kept removing money grom my account!!!! They are THE WORST company to have to deal witlh!!!!!!

The other reviewers are spot on.....if you want to Xperience hell on earth, visit the Xfinity…read moreStore! After our internet bill jumped 17% with no warning, we wanted to see if there was any way to reduce our monthly expenditure. We called their "customer service" and after waiting 25 minutes to speak to someone, spoke to a guy for an hour who offered some good deals to save $20 or $30 but then when we started drilling down trying to confirm we'd have the same service and wouldn't lose speed or our landline, things got a little fuzzy. So we decided to go in person to the Xfinity store where we wasted an hour talking to someone who was very nice but who was clearly constrained by Xfinity policy. When we mentioned some of the deals the guy on the phone said, he told us that guy was probably lying. Although that didn't inspire confidence, we asked what he could do. He came up with a few different options and we found one that would save us $15 per month...nothing life changing but every little bit helps. Of course, when we asked for it in writing and he tried to send the info to our Xfinity app on our phone, it kept showing a higher price. He called a manager and they could both see in their system that it showed the discounted price but when it was sent to us, it was the higher price. There was absolutely nothing they could do to actually give us the price they quoted us and that they could see in their system. Xfinity knows the have a monopoly in parts of Danbury so there's no need to treat customers as anything other than ATMs. So we'll suck it up and pay the extra $$$ per month as every other person has to. If anyone invented a cable/internet provider that didn't stink as much as Xfinity/Verizon/Spectrum, etc they would have a million subscribers in a heartbeat.

I was promised a newer more capable modem over the phone, model 10. All I had to do was go to the…read morestore and pick it up to replace my current model 8. Went to the store and they gave me the same model 8, the exact one I currently have. I thought it looked the same but figured the magic was on the internal components. Wrong, customer service told me they gave me the 8 because the 10 is not available in my area. I was told this after wasting my time and having my internet paused for the duration of the replacement Instead of being transparent I was thanked for being a loyal customer.