Not answering their phone on Wednesday May 21 during business hours? Have been trying to call for an hour now. It's just after 2 pm. They finally answered their phone at 3 pm and the office manager was incredibly rude. Because I left a poor review, she said the practice would not see me as a patient. Is that even legal? Stay away from Sprayberry Dental. Also - just so everyone knows this is a fair-minded review. I was a patient here for over a decade. The dentists are very good. But most of the office staff I've dealt with are lazy and rude which is a shame. They don't answer their phones, they don't respond promptly, and if customers complain they act like it's your fault. read more

BUYER BEWARE. They bill unique rates to each insurance. You can go with their in-house no-insurance rate for $375 for two cleanings and xrays, or you can go for one cleaning and they will bill your insurance $485. Your insurance will cover $141 and you will owe them $333. The rates they billed Dentaquest were 5x the allowed rates for service in Marietta. read more

Don't go, you'll regret it forever.Both the staff and the doctor himself are a calamity. The quality of work is terrible. Your peace of mind, your satisfaction and your appearance do not matter to them. read more

This is the worst dentist I've ever been to. I first thought I really liked coming because I was going often and felt like I was getting stuff done, but then noticed my teeth were just getting worst and worst by the appointments. I was getting a cleaning one day and they scratched my tooth and didn't even say anything and now I'm left with a lot of work to be done today. I also took an infected tooth out and it was the worst pain I've ever been in ever. I felt like I was put into an electric chair. I will not go there again. read more

Terrible! Stay far far away! I went for a routine cleaning as a new patient for the first time today. First, they called me back and said, "we are doing a filling today right?" Um....no, i've never been here before I said. Instead of trusting me they had to go verify, come to find out it was a totally different patient who they thought was me. What if I was a different person but also needed a filling and I didn't catch it....would they have done other "treatments" based on that assumption before finding out they indeed had the wrong person. Not to mention the HIPAA violation since I then saw the patients chart in front of me. I should have walked out then. But...I chalked it up to an honest mistake, not realizing the potential gravity of that debacle until later. Then...I got called back by the hygenist, who I'm pretty sure was under the influence of something. She made absolutely no sense when speaking to me and was talking about things that seemed off topic. Horribly, I continued with the visit and she began "counting" the gum measurements. This consisted of her reciting numbers out loud, then taking her gloved finger out of my mouth and typing the numbers in on the keyboard, and then...horror of all horrors, returning the same gloved fingers she just used to type on the keyboard back into my mouth! Next came the cleaning, which started off by her saying "wow you have strong teeth," ummm...yeah...they are supposed to be strong, however with the way you are pulling and plucking at them I am now deathly afraid you are trying to make them "less" strong. Additionally, she commented that the plaque was "nothing she couldn't handle." It literally felt like she was waging a war inside my mouth. I was writhing in my seat, flinching, and was clearly uncomfortable but she made no effort to check back in with me or to lessen her pressure. It was absolutely awful! Finally, she got to the polishing part and I was thinking this would all be over soon and I could run out of there. But no....she then pulled up the Xray and looked at a tiny little speck between one of my teeth and said, "let me see, that looks like a bone spur...let me see if I can get that out." I should have gotten up and run, but she whipped the chair back down again and began digging around again with the little hook thing. Thankfully, I did not pass out or begin crying but I certainly felt like doing so. Then she put the chair up and told me to wait for the dentist all the while talking about tree stumps and Sensodyne...(it made no sense). At long last the dentist came in and said abruptly "any issues?" I shook my head no b/c I just wanted to get out of there. Thankfully, his "exam" was brief and I was on my way. Once I got to my car I called to cancel the appointment that the hygenist scheduled for me while I was reeling from PTSD. Once i got home I cried! Please do not go here! NEVER send your children here! Stay far far away! And I agree with the other poster....zero stars should be an option b/c even one star is not deserved. read more

Quality care, nice staff and great dental work. I don't like going to dentist but I like this place.

Actually would like a zero star. When my son was 6 years old he had a cavity and they didn't numb the right side of his mouth meaning the side with the cavity. So when they started drilling on a tooth that wasn't numb he almost jumped out of the chair while grabbing the dr's hand. The DR proceeded to yell at my son "DO NOT EVER GRAB MY HANDS" poor baby!!! I made him STOP treatment and I gathered my son and proceeded to walk out while telling the front desk that We would not be paying for this visit. Please DO NOT GO HERE!!!! read more

Worst dentAl place which I have never had. I had a root canal procedure on one of my left tooth there, but I got black eyes right after the procedure, and my left side face became swelling later before I left but I didn't get any care from them. Later it caused me an left ear infection. The pain and the swelling on my eye and my face, the pain on my left eye last more than a week. please stay away this dental place if you don't want to get hurt. read more

Absolutely horrible experience this morning at my consult. I saw Dr. Jeffrey K. Knauer. He spoke to me in a very degrading manner. He had me in tears and shaking by the end of the appointment. I've never had such an awful experience at a dentist. He was treating me like I was drug seeking because I requested Valium for my deep cleaning, and like someone who doesn't take care of my teeth because I am young and have gum disease. He does not know me or my life, but If he was a good dentist he would know that genetics play a large role in the problems with my mouth. He also could be kinder and sympathetic to the fact that I have severe anxiety. I am in shock at how he treated me and spoke to me. I would not go back here if my life depended on it. read more

I have seen a few dentists in the area over the last 10 years. I learned the hard way that there are many dentists out there working simply for the profit and couldn't care less about actually helping the patient. I began my search for a new dentist when my previous dental office started insisting that that I needed thousands of dollars worth of gum treatment. I brought my treatment plan to Sprayberry Dental where they told me that almost all of the suggested work wasn't needed. Since my first visit I have returned several times for some friendly "no B.S" detail work. There is typically a short wait as this is a busy office. There are several dentists working at the same time in the same open office, so you might hear the guy next to you talking about his tooth ache. I would imagine that this isn't appealing to everybody, but I certainly appreciate the honesty and quick work over a quiet private visit. A year ago I decided to get veneers and I used Sprayberry to do the work. I have never been more satisfied. read more

Been going here 15 years mainly because my folks been going here longer. Have had multiple bad experience with front office staff. Dentist and hygienist are great. not going to fill out 2 pages of details including my ssn every 3 years. They hold you hostage to getting dental treatment with their demands for paperwork that no other dentist or my medical doctor has ever required. I see from the posts here my experience is not an isolated case. read more

DO NOT GO HERE!! Condescending father and son duo. I have recommended others go here, and I regret that after my recent experience. Being at the dentist is a vulnerable experience where imperfections are pointed out, there's no need to be patronizing when explaining the need for dental work. Ultimately the patient is the customer and not treated like one here. The hygienists are very nice and there is one Dentist that is very kind but stay away from the Father and son team! I am disgusted by the behavior. I am wondering if I were male would I have been treated the same way? Do you talk to your wife and daughter like that? Probably!!!! read more

I've been seeing Dr. Jeffrey Knauer since I was six years old. The staff at his office is friendly, welcoming and are happy to adjust appointment times. I'm not sure what all the other reviews are referring to below, with rude staff mentioned, as I've had multiple dental hygienists and spoke to many different staff members, and all were very nice. I've never been overcharged, and compared to other dentists' prices, Sprayberry Dental Associates has been very affordable. Earlier this year, I went through the unfortunate experience of having a root canal. Dr. Knauer recommended a great, affordable specialist to perform the root canal, and did a fantastic job handling the crown aspect of the root canal. I highly recommend Dr. Knauer and his team at Sprayberry Dental. I drive well out of my way to see this dentist, and recommend the friendly, nice folks who work at Sprayberry Dental. read more

Update: September 1, 2020 I had my first appointment since Sprayberry with a new dentist. Turns out, the infection in my ear is under and around the crown work I had received at Sprayberry. I never experienced any aches in the tooth area, it all went into my right ear. I couldn't figure out why my ear was leaking constantly and swollen. Painful and troublesome every day. Also, I found it odd that many times I would have to push on that crown because it wasn't sitting correctly on certain days. It never dawned on me it was infected and swollen. Due to the severity of the infection, complete removal is the best plan. Then bone grafting so that area can accept an implant or a bridge. I'm on Amoxicillin to clear up my ear infection, tooth infection, and sinus infection. Once that is under control, I can have it removed. Rude reception and office behaviors will not cause physical harm. Poor skills, such as not taking impressions correctly, having to return a crown back to the lab because of poor impressions, and then redoing the impressions again, is a serious issue. read more

Absolutely the worst dental experience I have ever had. Waited in the waiting room for almost an hour, hygienist was rough and rude, dentist didn't introduce himself or make eye contact. Was afraid to take my 3 year old son there so I called and asked for a pediatric dentist referral (insurance wouldn't pay unless I had a referral). They refused. I won't be back. read more

you're better off steering clear of here, if you don't I'm sure you'll see why soon enough. extremely poor costumer service.

The lady at the font desk is EXTRAORDINARY unpleasant. Has been for years. I was 10 minutes late to my 3PM appointment. (I know, shoot me). This was due to a commute that normally takes 20 minutes but unexpectedly took an hour because of traffic. I walked in and immediately apologized. She looked at me like I was Frankenstein and said "Yea, you're really late". She then informed me that the next appointment had already been taken back and I would have to reschedule. Why had the next appointment, which would have been 3:30 at the earliest, been taken back before 3:10? Also, if that appointment was already being taken care of, why couldn't I be fit into the 3:30 slot? I said I was happy to wait and she said "No you can't wait we close at 4:30, her next appointment is already back and she's got another one" and sent me on my way. I have gone to this dentist for 12 years and I am currently looking for a new one. AVOID AT ALL COSTS. read more

stay away from these . I should have seen the reviews in yelp before visiting them . I went for regular cleaning covered by my Insurence and they did not do and wanted me to do .So disappointed deep cleaning and sent me away read more

This place is ok if you are on a budget and ONLY need preventive care, or if you have a strict dental network, as Sprayberry Dental usually takes these networks and rates, instead of being able to freely choose any provider. I have seen Dr. Knauer, and so has my father, and neither of us would go back after having similar experiences. We see Dr. Kinney in Marietta now, and I recommend him to anyone who does not require a strict network. The atmosphere of the place is ok, but I never felt very comfortable or felt it was as pristine and clean as I would hope. I never had a problem with hygienists, only the care under the dentist. Both my father and I had minor procedures, and the dentist refused to give either of us a local numbing or Novocaine treatment for the procedure. Who refuses that? It seemed that he was in a hurry to get us in and out (a complaint I have with this practice for anything other than a cleaning), which is why I guess he did not give us the pain treatment. The insurance would have paid, and I think it is wrong for a dentist to tell a patient that they do not need or want a treatment that they are electing. So, of course both of us were in pain, and dental pain is very awful, and neither of us will return after such thoughtless care. I recommend paying extra to see a dentist that will treat you, the client, with the level of comfort you deserve and are paying for anyway. read more

i have been going to Sprayberry Dental for years; the only drawback i have (and have always had) is the open-air environment of the cleaning areas - i don't want to know what is going on with the patient next to me, nor do i want others to hear about my dental dilemma. that being said, they are top-notch dentists and hygienists, and i would recommend them. read more

I have been here on and off over the years. My husband just had $3000 of work done for an implant there. Recently, I went ahead and scheduled a cleaning. When I got there, the hygienist was very aggressive with the probe and told me my gums were terrible and there was so much bleeding. She looked at my xrays and had the dentist come in where they told me I'd need a deep cleaning. However, the insurance likely wouldn't pay because I didn't have bone loss. When I asked about a self-pay rate, I was told "we're already giving you the insurance contracted rate." They also refused to give me a regular cleaning because it would be "illegal." The suggested it would be like going to the ER for a broken arm and asking for a band-aid. The lady I spoke to on the phone multiple times was incredibly rude and condescending. I went ahead and scheduled an appt with another dentist for a second opinion. When I went to have my xrays sent over, the told me it would cost me $25. I couldn't even go in and get my own xrays to bring with me without paying the $25. When I asked why they didn't charge my husband $25 to communicate back and forth with his oral surgeon, they flat out told me it was because I was going to another general dentist and not a specialist. I went ahead and paid the fee to be done with them. The lady at the counter was nice and asked when my appt was and I told her it was the following day, so she said she'd get it taken care of before then. When I got to the other dentist office, they didn't have the xrays. I had to call them again and once again got the rude lady on the phone who said they couldn't do it that quickly and the lady who did it wasn't available at the moment. She finally did her job and told me they had already been emailed, but..sigh...she'd have them try again. They finally got them emailed over and they were so messed up the new dental office had to take new xrays anyway. The xrays had white sections all over them. They did not look like that when I saw them on the screen at Sprayberry, so someone screwed them up, possibly on purpose. I paid them $25 for useless xrays. New dental office said I definitely didn't need a deep cleaning and gave me a thorough regular cleaning. I will definitely return to that new office, but will no longer be visiting Sprayberry. read more

I've been going to see "the original" Dr. Knauer for at least 20 years, since I was a child. During that same time, I've probably had six or seven different primary care physicians, so I'm not one to settle when it comes to my medical care. I still drive well out of my way to go to SDA and have never even considered going to one of the dentists nearer to my home. Unless you count getting poked in the gums with sharp objects, I've never had a single problem with them. read more

With all of the changes to healthcare in general recently, it was necessary to change dentists - RELUCTANTLY. My previous dentist whom I was a patient of for nearly 20 years, recently retired and the dentist who assumed his practice does not take dental insurance. Hence a hunt for a dentist who is local and does accept insurance. When I first moved to Marietta, I visited Sprayberry Dental Associates and was treated by Dr. Knauer. He refused to give me anything to numb the area and preceded to drill my tooth. It was painful. I left and never returned...until today because of the circumstances described above. After spending 45 minutes with an administrator to set up an appointment several weeks prior, (she was polite and friendly), allowing her to enter all of the necessary and required information - (contact information, health history, billing and insurance), I was required to fill out 2 pages of forms to provide the same information AGAIN. Not only did they collect all of this information, but the information requested on the actual forms was redundantly requested. I made arrangements with my previous dentist's staff to have my family's records transferred to Sprayberry, providing them with all of the information given to me by Sprayberry's Staff - where to send it and how, and what information is needed. I received a confirmation email from my previous dentist's staff this was completed the very next day after it was requested. The staff at Sprayberry had no record of receiving this. I insisted it was sent and they were adamant it was not. I arrived 5 minutes early for my appointment and was taken 45 minutes after I arrived because they were not able to find my records. I had to call my previous dentist's office to have them resend the information. During this time, one of the dentists (I think it was Dr. Knauer Jr), was being very snarky, not talking to me but about me at the receptionist area. He never acknowledged me but ultimately went into his office to check his computer himself and guess what - they had my records all along - he moved them. GOOD GRIEF! No apologies for the inconvenience. No apologies or acknowledgment of being wrong. The hygienist was very nice and thorough. She was careful to take the time to review my records and my care plan. I am not a fan of the open air treatment areas but expected it because I had been there twice before. what I wasn't expecting was how rude Dr. Knauer Jr. is. No chair side manner whatsoever. Abrupt, cold and seemingly disinterested. He seemed rushed and annoyed. When I was escorted to the reception area to check out, I stood there waiting for someone to acknowledge my presence. I am sure it was about 5 minutes but it seemed like forever. Obviously, Dr. Knauer sets the tone for the office and it is acceptable to be cold and aloof to patients. An interesting side note - there was some office staff drama unfolding in front of me. Their total lack of professionalism, including - SPECIFICALLY Dr. Knauer's, precluded them for even bothering to be discrete about it, rather, showcase the fact he is going to teach a staff member a lesson. Bottom line - this second, first impression was not a good one. I don't feel like there are a lot of options out there when it comes to dentists who take insurance. If you are on a budget and are willing to give up certain bells and whistles like "friendly behavior", "courtesy", "kindness", "professionalism", "respect", "empathy" and "pain prevention", then look no more...Here's your place. read more

I love this practice. They are HONEST and don't try to sell you things you don't need. Staff is very friendly and gentle. I went to another dentist last month, because Sprayberry is about 50 mins from my house. Well I regretted that decision immediately and rescheduled an appointment to come here as soon as I could. Other offices try to sell you on procedures you don't actually need, where the dentists here never try to upsell me and make me do unnecessary procedures. read more

Had appointment for cleaning and ended up with an incompetent hygienist and then told I needed a deep cleaning, so couldn't get a regular cleaning. Worst experience ever, will not use this dentist again. read more

Sprayberry appears to be discouraging dental HMO / DMO patients from going there - even though they take that insurance. They didn't have me on their DMO roster so I called the DMO. they faxed my eligibility paperwork and their roster over and Sprayberry still refused to make an appointment for me. I called the DMO again and they put me on hold while THEY called the office, and Sprayberry still refused to make an appointment. There's no logical reason not to make the appointment since I am insured. I've been going there since 2010 and this didn't matter to them. The DMO is emailing me a list of other dentists in my area that accept their insurance, and I'll be switching to one if them. This is drive-through dentistry. My DMO said there are 69 other carriers within 10 miles of Sprayberry that accepts their insurance, so it's likely that they accept other DMOs as well. I suggest trying one of those. Paul D. read more

As someone who has been a patient of this practice since around first grade (now 33 years old), I cannot recommend enough that people AVOID going here. While my entire family has had some issues with the service received throughout the years, the last straw come in November 2017. Back in May (2017), after several years of absence, my wife and I decided that it was time to get back in the habit of having regular dentist appointments. This also included my 5-year-old son having his first dental experience. Against my better judgment, we returned to Sprayberry Dental. While my son can be difficult at times (as any 5-year-old can be), he had an absolute abysmal experience. He screamed, cried, gagged, and kept getting out of the chair. My wife and I had to physically restrain him in the chair so that they could finish the cleaning. The hygienist did the best she could, but we ended up with four employees in the "bay" where they were working on him, because of the noise and commotion being made. To finish off his appointment, they attempted to take x-rays with an adult-sized device. Needless to say, this choked my son (heck, it still chokes me). The office manager threatened that we would need to take my son to the county health department to have his required school registration form filled out (he was starting Kindergarten), if they could not complete the x-rays. Fortunately, we were still able to have the form completed without the x-rays and were advised that we could have a referral to a pediatric dentist the next time he was due for an appointment (as required by our DMO plan). Fast forward to November, my wife gets a call from the office, asking to schedule my son's next appointment. As such, my wife inquired about the referral. She received a call back the next day and was advised that they would need to see him back in their office before a referral could be issued. I eventually got in touch with the office manager who advised me that there were no notes in my son's file that indicated the negative experience or the referral offer. I questioned her on the accuracy of the file and brought up the x-rays that were attempted during our conversation. She replied with, "We don't do x-rays on children that young." This, of course, is a lie, and I reminder her that she was in the bay with us during all of this. She replied with "That was May." Instead of valuing my family as long term patients, and the comfort of my child, they are standing by their shoddy false record keeping and insisting that they see him again before he could go elsewhere. I am now in the process of transferring our family to another practice and starting over fresh (referral requirements of our DMO in mind). Goodbye and good riddance to Sprayberry Dental! If you (or especially your child) is looking for dental practice, please look elsewhere! One last thought I want to add - my last visit was in June and I had a small series of cavities filled. My mouth hurt worse (for about 2.5 months) after the fillings they completed than before they did their work! read more

I would highly recommend Sprayberry Dental, based upon our family of five's experience over almost 15 years! Since moving to Jacksonville, FL one year ago, we are moving on to our third dentist, so we have very high standards for dental care! Everyone on the staff at Sprayberry Dental is friendly and efficient. Our dental treatment was very proactive and effective, with regular cleanings and fluoride treatments for our children, minimizing our cavities and fillings. Some other reviews noted "deep cleaning", which we experienced on a couple of occasions with our children, but only when it was necessary to restore their gums to a healthy state! Personally, I had extensive dental work previously when I lived in Florida and New York, resulting in numerous caps and root canals. Over decades, these tend to break down and require re-treatment. Dr. Knauer was always consultative, providing recommendations on proactive treatment, but never pushing any unnecessary work. He would try the cheapest, least invasive option first, then move on to the next, only if absolutely required. I would highly recommend Sprayberry Dental for all your dental care needs. read more

I too went in for a first time visit and they insisted that I needed a "deep cleaning" requiring two additional costly visits. The hygienist discovered no issues or cavities, however the younger Dr. Knauer insisted that I had some tooth decay in one of my teeth that required an immediate filling. I could see nothing on the xray to indicate that this tooth was different than any other, however. But I did not think to argue or get a second opinion in my drugged state. So they took me to a different room and he drilled out my tooth, and scored the outside of one of my molars during the process. I did not discover the damage to my molar until later when my mouth was no longer numb. While he was drilling, he kept commenting that the wall of my tooth was getting pretty thin and that he may need to do a crown. That's when I got more suspicious and realized that he was a crook just trying to take advantage of my dental insurance. This is him: http://www.sprayberrydental.com/marshallknauer.html I believe he's a criminal and should be put in jail. I'm still determining the most appropriate action to take. read more

I have been going to Sprayberry Dental since I moved to Georgia over 20 years ago. I was assigned to Dr. Jeffrey Knauer. Here are the reasons I avoid him like the plague: 1) I had a crown done by him several years ago. (had 4 done in the past and it never took more than 2 appointments to complete the process) It took Dr. Knauer SIX appts to complete the process because he just couldn't get it right (each time I had to take off of work). I complained to the office and demanded some kind of refund for the inconvenience. Upon my final appt Dr. Knauer waited until my mouth was full of dental equip so I could not talk, then berated me about complaining about him. 2) He always talks about my dental issues to his hygienist while ignoring me as if I am not there and as if the conversation is not relative to me. 3) I had my 4 back molars extracted when I was 12 years old and my wisdom teeth grew in their place. He argued with me and said they were not my wisdom teeth. I have since specifically requested several times to see ANYONE other than Dr. Knauer when I go for my bi-annual cleanings. The staff does not seem to be able to take notes as several times he was still the one to check my teeth post-cleaning. I was seeing Dr. Anderson for a while who was GREAT, but he has since moved to another practice. Now Dr. Knauer's son is also working in the office, I will never request him either. Earlier last year when I went for my cleaning, the hygienist did a periodontal exam (without my knowledge or permission). My dental insurance does NOT cover this. I called Sprayberry when I got the periodontal bill, and the only response was, "we are doing periodontal exams now", but nobody bothered to tell me that when I make the appt, or when I got to the office. read more

I'm surprised at the negative comments. I was seen as a new patient and had a great experience. The hygienist was running late but was very thorough and informative. I was told by another dentist that I needed a deep cleaning that would cost over $300 with insurance coverage. The hygienist at this office checked my gums and cleaned my teeth. The dentist that checked me was older and very personable. It's a busy office but never once did I feel slighted. Great experience, will definitely return! read more

Office Staff is RUDE and exceedingly unhelpful...I changed my Provider because of the Staff...

Very expensive Out of pocket costs and I have dental insurance but always am quoted some astronomical amount of out of pocket cost it seems like a deterrent And the only dentist I like retired. In addition to that they talk bad about dental work you have had elsewhere at an affordable price. read more

Office Staff is TERRIBLE!!!! The rudest office staff I have ever encountered. Changed dentist due to them. I would NEVER recommend this dental office due to the staff. read more

This place only cares about profit. They gave me the "more expensive filling" on my front tooth which fell out after 10 months. They charged me extra for it, threatening I had to pay $60 extra or collector's agency gets involved, ruining my credit. And me being nice, drove out of my way to pay for it. (This was before the filling fell out) I don't even want to go back there, though I should. Horrible experience. The doctor always seemed agrivated, and the woman cleaning my teeth didn't know I had a temp filling for root canal. She started picking at it!! I just had the work done that day in that same office and she didn't know what was "stuck in my tooth"!!! I had to tell her!!!!! Doctor didn't even tell her!!! WTF! So now I'm in pain til I find one I can trust, which is almost impossible. read more

As a family, we have actually been going here for four years. Each time we go, there is a charge for $10 which seems to be 'unspecified' however they call this an OSHA disposal fee (per patient!). I questioned my insurance company on this charge and they have never heard of this! I did research on this 'fee' and dental offices should be including this fee into their cost of doing business. Every time we go here the fee's are more than what I feel they should be for the service provided, ending in a final bill above and beyond insurance. My insurance company say's Sprayberry Dental Associates charges are higher than 90% of the dentists within their zip code area in Marietta. While we do love Dr. Anderson very much, we have not been happy with the office staff. We will be finding another dentist and office to visit as I feel they price gauge. Just be cautious. read more

Do not bring your business there! Dr. Knauer is a horrible dentist and is very rude. All they do is request that your tooth have a crown put in! I have finallly done my research and regret every going back. TAKE MY ADVICE, ALWAYS GET A SECOND OPINION from a different dentist. I did and it saved me 500$!!!! read more

I've been a patient at this office for years. My dentist, Dr. Anderson, is just wonderful, very honest and extremely likeable. His dental work is superb. My hygenist, Jim, is the best that I've ever seen. My family and I just love him! I highly recommend both Dr. Anderson and Jim. read more

Extremely apathetic and unprofessional staff. If any level of customer service is important to you I would avoid this provider at all costs. I tried them again after not having a Primary Care Dentist for 3 years and the experience was even more frustrating than previously. They refused to submit all the billable items to my insurance company because it was a "non-covered" expense. This allowed them to charge me a higher amount then I was expecting. Other dentists I have seen have honored the lower rate but they refused. The office manager quoted my insurance company's contract which stated that in Georgia they could bill whatever they want to for "non-covered" expenses. Only after several calls back and forth was this explained to me even though I inquired about it on the date of service. One of the voice messages that I received was the rudest professional message anyone has ever left me. In a highly accusatory tone, I was told that although I was looking for discounts I would receive none. However, I never asked for a discount but was just curious why I was not getting the contracted rate. I had to speak to three different people before someone could explain that in Georgia providers can bill whatever they want for non-covered expenses. Because of the time that elapsed trying to get this answered I incurred a finance charge for carrying the balance for more than 30 days. When I inquired if they would remove the charge seeing there was a delay in getting my question answered I received a firm "NO". When I inquired how to get my records to see another dentist I was told I had to pay $25 (or no records). This office has consistently been rude, unprofessional, and (most disturbing of all) completely profit driven. Patient care or retention does not seem to be a concept that has even the slightest importance here...BUYER BEWARE! read more

They are a large practice that is very busy. They treat you like a number and act like they are doing you a favor by speaking with you. There is ZERO customer service. If you don't like they are clear... you are welcome to go somewhere else. Businesses form a culture based off the leadership. It is clear that this is not a business built on customer service. I would recommend you find somewhere else to go. read more