Everyone is so kind, professional, knowledgeable, and organized. 10/10 recommend. Leigh and Dr Kofi…read moreBrown are the best

Unacceptable Experience and Concerns Regarding Hygiene and Billing…read more I am writing to express my extreme dissatisfaction with the service I received during my recent dental cleaning appointment. My experience was highly concerning due to misrepresentation regarding insurance coverage, questionable billing practices, and, most alarmingly, a severe lack of sterile protocol from the dental assistant. From the outset, I was informed that my routine cleaning would be free as the office was in-network with my insurance carrier. However, when I inquired about potential charges, the staff was evasive and unclear, which immediately raised a red flag. The most concerning aspect of my visit was the dental assistant. She appeared to be new and demonstrated a profound lack of awareness and training. She repeatedly failed to hear or respond to the dentist's instructions, requiring him to repeat himself multiple times. Her hygiene practices were particularly alarming: * She frequently put her gloved fingers in my mouth, then immediately touched the computer screen, and then returned her same gloves to my mouth. * She handled the X-ray gun with these same contaminated gloves, touched the screen again, and then put her fingers back in my mouth. * At one point, she put a pen in her mouth and then proceeded to put her fingers back in my mouth. This blatant disregard for sterile technique significantly increased my anxiety during the appointment. Following this, the dentist informed me that I had tartar and inflammation only on the right side of my mouth and recommended a deep cleaning costing $720. Given the previous issues and my knowledge of my own dental health, this assessment felt disingenuous. I immediately expressed my desire for a second opinion, as I was confident there was no such issue, especially confined to only one side. My insurance plan covers two cleanings per year at no cost. After leaving your office, I promptly scheduled an appointment with another in-network dentist, where I received a proper and thorough cleaning without any issues. However, shortly after my visit to your office, I developed a sore throat, which I strongly suspect was a direct result of the dental assistant's unsanitary practices and cross-contamination. I urge you to address these serious issues immediately, particularly the unhygienic practices of your staff. No patient should be subjected to such a risk of infection. I also recommend a review of your billing transparency and the accuracy of your dental assessments. To the smooth dentist aka Bollywood: don't have your staff lie and say you're in network when you're not. That's fraud. Scamming money from your patients will bring you nothing but bad karma ok Bollywood. So don't do it. Be honest you'll be a better person.

The staff there is awesome very friendly very helpful. These people are awesome. Place was clean…read more They were also educating me and I appreciate that they really took care of me. And I don't even like the Dentist.

Every single person I interacted with took the time to explain exactly what was going on and what…read moreto expect. The dentist was really empathetic, took time to get to know me as a person, and I feel like she's walking alongside me to improve my gum health. The whole front desk team was welcoming, Raya (sp?) was a true patient advocate, Nancy (dental assistant) was efficient and kind, and Jasmine (hygienist) was gentle and lovely! Thank you for the quality of the care you provide!

The front office is very helpful and friendly. I went to have a tooth extracted and the type of…read morecare was great. I enjoyed the laughing gas and the oral surgeon was very knowledgeable. I would recommend 100%

Dental World Marietta: Where do I even begin?…read more If you have dental anxiety, are in severe pain, or expect to be treated with basic compassion and respect, I would think very carefully before going here. I arrived with a severely infected tooth and facial swelling so significant that my phone's facial recognition would no longer recognize me. I was in excruciating pain, extremely anxious, and scared. I had explained my severe dental anxiety both on the phone and again while I was there. I was literally sitting in the room crying from fear, anxiety, and pain. The dentist who came into the room never even introduced himself to me. I was told I needed an X-ray that I had already explained I could not afford. It was done anyway, and almost immediately afterward I was approached about payment. I was then told the infected tooth needed to be drained. The dentist came into my room multiple times telling me he was going to numb me, only to leave again without doing it. Meanwhile, my face was extremely swollen, I was in terrible pain, and I was becoming increasingly distressed. Eventually, after repeatedly waiting for the treatment I had been told I needed, I got up and went toward the front to ask when the dentist was actually going to help me. Instead of showing any compassion for a patient who was clearly frightened and in pain, I was told that I "didn't want help" and was told to leave. I was kicked out of a dental office while suffering from a painful dental infection and significant facial swelling after they had already told me the infection needed to be drained. They offered nitrous oxide for my extreme anxiety, but I was told it would cost an additional $150. What upset me most, though, wasn't simply the cost. It was how I was treated while visibly terrified and in pain. The final insult was having a staff member laugh at me during the confrontation as I was being told to leave. I came there because I needed medical help. I did not expect special treatment. I expected basic dignity, communication, and compassion from healthcare professionals. Instead, I left humiliated, still in severe pain, still swollen, and without the treatment they themselves had told me I needed. No patient experiencing a dental emergency and severe anxiety should be made to feel ashamed, cheap, inconvenient, or disposable for asking when they are going to receive care. I will never return, and based on my experience, I cannot recommend this office.

Let me say I really dislike going to the dentist. I have always dreaded it. BUT this establishment…read moreis so professional and comforting. They are very professional and have excellent customer service. Staff was very thorough and transparent explaining my treatment. They had financial options. I have a FSA account. Please utilize this if your job offers to cover health expenses. Services were completed with care. I had a very positive experience. I would definitely recommend to friends and family.

Love Dr. Witt and his staff. I always have a great experience here. The office is clean, the staff…read moreis kind, and the care is excellent. Highly recommend!!

If I could give 10 stars, I would! Excellent service and care. If you need dental work, please do…read moreyourself a favor and contact, Dr. Houston!! You will not regret it. A little back story. I went to a subpar dentist (check yelp review), which lead to major issues with my teeth, ie teeth shifting, infection below gum line, bad fill in work. This begins my story with West Cobb Dentist. I came in to get a deep cleaning, before getting braces, to address issue with shifting teeth. This is when we uncovered the major issues from previous dental work. To be succinct, I needed to get 7 crowns, 2 fillings and a tooth extracted. One requisite, all this work needed to be accomplished in one week, so I would be ready for my ortho appointment. Dr. Houston was thorough in her assessment of what was needed and what we could safely wait on addressing. Dr. Houston with her assistant, Trina, took on the challenge and got it done! My oral health and comfort/pain level was her utmost concern. The 4 days of intense dental work were a breeze, Dr. Houston and Trina made sure of it - whether it was a warm blanket (pretty cold in the office) or extra numbing. Dr. Houston is now my forever dentist.!! I would be remiss, if I didn't mention the front desk staff - Toya (office manager) and Margaret. Very pleasant ladies! They always greet you with a smile and a hearty hello.

Dr Suzanna Aguilera no bedside manner no nice to meet you, nothing. no explanation of what she was…read moredoing other than reading off a series of numbers. She couldn't say one nice thing about my teeth! Rip off unnecessary non urgent procedures were needed to be done! Miao Han she's nothing to write home about , very vague! EDWIN you rock!!! The sweetest calm person and explaining everything along the way!!! you deserve to be in a better dental office!!!!! West Cobb Dentist Office... do better except for EDWIN!!!

I have been going to Marietta Smiles for the last 3 years. Highly recommend, the staff is polite…read moreand attentive. Thea location is super clean with ample parking.

This Dentist office is top tier. I see reviews with regard to cost, and that was a concern for me a…read morewhile back as I was hoping for a plan that was less expensive, but then I realized that high quality comes with a cost, and it is one that ended up being entirely justified for and my wallet. They did some miracles on my teeth today, after 5 days of intense throbbing and grinding pain from one molar I had that got infected. It was one of the few times I was excited to go see Dr. Singh as I knew that he and his staff would take good care of me, and I would have traded my arm and leg to get rid of the pain I went through on my own punching walls in my house to relocate it, even if it was just for a few seconds. Their staff if very professional and friendly, and their office is very large, with plenty of parking space and Hcap access, and you will even have a choice of media entertainment as they work on your teeth. I have no complaints at all for the cost as the Doctor and his team do such excellent work. Never short change yourself, especially when it comes to your teeth and body. Come see the good doctor here, you will be in good hands and you will be satisfied once you see and feel the results of the work they can do.

similar to other reviews. scheduled appointment for routine cleaning. An hour into the…read moreappointment they explained that they were unsure if they could do the cleaning while i was there. They finally "found" a hygienist that could do it, but only if i agreed to out-of-pocket procedures. When i refused, they said they would not do the cleaning. Complete bait and switch.

I've been coming to this office for years and always had excellent care with Dr. Patel--she is…read moretruly outstanding, and many of the positive reviews here reflect that. Unfortunately, my most recent visit was nothing like my prior experiences. I arrived early for a routine cleaning and, despite an empty waiting room, wasn't seen until 25 minutes past my scheduled time with no explanation. Instead of receiving my cleaning, I was given an X-ray and abruptly told I needed not one, but two root canals--without a clear explanation. I was addressed dismissively ('hey chief') and left feeling pressured and disrespected. After two hours, I walked out without receiving the cleaning I came for and requested my X-rays to get a second opinion. This office used to be a place I trusted, but based on this experience, I can no longer recommend it. If you do go, I would specifically request Dr. Patel, as she was the one dentist here who always provided excellent care.

Overall this place is awesome ! The thing that makes it awesome is the customer service I received…read more The benefits coordinator Trayvonna is so energetic, patient, very detailed in explaining things and is super friendly! Also the dental assistant who took my X-rays was very friendly and explained everything to me as she was doing it. The dental hygienist Bre'Ausha Ansari was very friendly and did an amazing job on my cleaning. Unfortunately, I took off one star because the lady at the front desk was not the friendliest the 2 times I have came in....... But as I started talking to her more she was professional. All in all I felt very welcome at this place and I will be recommending this place to family and friends! THANK YOU !

Our facility is clean and the dentist was so rough with me. I wouldn't recommend this place to…read moreanyone Black.