Can't post without giving at least one star but they don't deserve even that…read more Brookdale requires a voided check/bank routing number for automatic withdrawal of funds each month. Following my father's departure from the facility (that's another review, for another day), Brookdale continued to withdraw funds from my parents' bank account. They were unhelpful in resolving this matter, suggesting we contact the bank to stop payment (financial institution says resolution should be achieved in 10 days) and 30-45 days for Brookdale to refund the remaining portion. Please know that you or your loved one may be putting their finances in peril when dealing with their front office and that they are indifferent to concerns and legitimate issues.

A hellhole. We have a list of services both promised by contract and required by Virginia law, but…read morethe are so short-staffed, they asked me to pay an additional $26 an hour to their separate "Brookdale at Home" gig to provide my mother with care. To make their point, they allowed her to go to the bathroom by herself and she fell onto the tile, hitting her head, which required 20 staples at the ER. Then, they reapproached me about whether I would contract with them for extra care. My next call is to the Virginia long-term care ombudsman.

My grandfather died a few months ago, but throughout his time at Morningside he was treated well…read more In his last weeks of life, they did small things that made a difference, like opening the blinds, and even cracking a window when the weather was nice, when he was bedridden in his final days. There were multiple times when I came to visit and he was out in the living room, participating in an event, like hearing accordion players. I still recommend Morningside if you have a family member who has memory care issues. It was a good place for my grandad.

My mother was a resident of Charter's Memory Care wing. During the few months she was there she…read morelost a great deal of weight, had three diagnosed UTIs and broke her hip. We have since moved her to a new location that does not use the excuse that everyone, everywhere is short staffed. Here are a handful of reasons I am rating Charter one star. Charter uses contractors a lot from what I was told. Of the staff in the memory care wing, they seldom smiled, mostly seemed put out when you asked them anything, and many times you just couldn't find anyone to help. My mom's laundry disappeared a lot. And her room over the time she was there started to smell of urine. Other times, when staff was suppose to help my mom get to her hair appointments (just down the hall) they would not. It just didn't happen. If a family member was not there to take her, it simply didn't happen. My mom became very withdrawn and sad in a very short period of time. In contrast, her new home has one caregiver for every four patients. These caregivers are ALL full time highly trained employees. And they take good care of every one of their residents. My mom is gaining her weight back and is happier now. I am sorry if Charter is struggling with staff shortages, if that is even the case. But these are our family members. These are human beings, and should always be treated as human beings. Not looked at as more work that you do not have time for.