He tenido una experiencia increíble en esta clínica. Siempre son muy amables y atentos cada vez que…read morevoy. El personal es muy amigable y eficiente, y me han ayudado muchísimo durante todo mi proceso. ¡No podría recomendarlos lo suficiente!

para ser sincera el personal que estava hace años ya no esta y la que trabaja enfrente tiene una…read moreactitud muy mal al no haver encontrado el expediente de mi mama de ase tiempo que llego y ya que vi que era nuevo personal le dije pues haz como que es nueva pasiente y como se molesto, para no haser larga la historia es que mi mama hiva muy mal y realmente no le hicieron nada porque ya sabia que tenia su clucosa y presion alta el motivo era por sus pies inchados y por los $500 y algo que cobraron no le ayudaron en nada realmente NO RECOMIENDO ESTA CLINICA SOLO ROBAN EL DINERO Y NO AYUDAN ALA GENTE Y MUY MAL SERVICIO DEPARTE DE LA QUE TRABAJA ENFRENTE TBH I DONT RECOMMEND THIS CLINIC THE ONLY THING THEY CARE IS ABOUT THE MONEY THATS IT

My husband works closely with older juveniles and there was a child that tested positive, we were…read moreleaving out of town and needed a rapid test. enTrust Urgent Care had a very well organized process, due to it being after the holidays, it was a bit packed but their wait time was lower than expected. Today we came in again, since we did go out of town, for our peace of mind we came again because of the well organized experience and they had a 30 min wait time compared to the 2 hours a few weeks ago. Thankful for the healthcare workers working around the clock to make sure everyone is safe.

I had a great experience at Entrust Immediate Care. I came in because my allergies were really…read moreflaring up, and the staff got me checked in and seen very quickly. The team ( and especially Anchis) were friendly, efficient, and understood exactly what I needed. They gave me a steroid shot that helped right away and had me feeling much better in no time. If you're looking for quick, attentive care when you're not feeling your best, I definitely recommend them.

No help at all. office experience was awful, if they can't help you one way, they should give you…read moreother alternatives, not just leave you without any answers.

Don't come here if it's an emergency. You will be sitting in the waiting room for half an hour.read more

I was a visitor at the hospital. My family member seemed to be well taken care of. The ICU waiting…read moreroom was clean and there are snack machines available. The cafeteria located on the first floor had a variety of hot and cold foods and beverages at reasonable prices.

Terrible. Every single time I step into this emergency room it's a minimum of a 6 hour wait. I…read moreunderstand being busy but holy shit. What the fuck? Sitting here in excruciating pain and nothing being done to help. Took 3.5 hours to even take my vitals and ask me what was going on. Just fucking ridiculous. 0/10 do not recommend.

I have tried calling his office multiple times, but the office does not return phone calls; they…read moretransfer to voicemail without a return call. I will definitely not recommend this office, since the staff does not take the time to return a phone call.

Best doctor I have! Love him and his PA Tina. He's always up to date on the latest meds and…read moreextremely knowledgeable about them.

A disproportionately small percentage of the Hispanic/Mexican population in the United States has…read moreadequate access to health services, which decreases quality of life at both the individual and community levels. In addition, it increases the risk for preventable diseases through insufficient screening and management. Navigating the U.S. healthcare system can be a challenge for any individual. However, the obstacles to healthcare can be more significant for those born outside the U.S. or who do not speak English. Research shows that the relationship between Hispanics and healthcare can often be complex. The good news is that you have options that can make healthcare accessible, minimizing frustration and empowering you to care for yourself and your family. Locally based Hispanic clinics, such as those operated by Clinica Salud y Vida, can provide personalized care and a significantly improved healthcare experience. Clinica Salud y Vida in Houston TX, understands that different people have different needs. The language barrier is one of the biggest obstacles for Hispanic individuals seeking healthcare. But at Clinica Salud y Vida, that is not an issue. Communicating with providers in Spanish can make a difference for many patients and dramatically improve treatment quality. About 80% of Hispanic adults that predominantly speak Spanish would prefer to see a Spanish-speaking provider. And yet, less than 6% of doctors can speak Spanish fluently. And of all health care practitioners and technicians, only 9% are Hispanic. Not only can this cause frustration and discomfort for Hispanic patients, but it can also trigger misunderstandings resulting in incompatible treatments and care with your situation. 44% of U.S. Hispanics report that communication problems are associated with worse health outcomes. Quite often, when a Spanish-speaking family member gets sick, they must bring someone else along to their doctor's appointment. This can complicate matters for the family since two people have to take time off work. Attending a medical center specializing in Spanish-speaking patients gives you independence. There are also the little things that a Hispanic clinic understands. Clinica Salud y Vida realizes that it can be scary and intimidating to walk into a doctor's office without speaking the language. When the receptionist, nurses, and doctor talk in Spanish, that fear fades away. I can confirm this because I come from a family of immigrants and since we got here in 2013, the Clinica Salud y Vida has always been there in times of needs. It is a small health care business that might seem small in the outside, but they are a great blessing for the Hispanic community. Clinica Salud y Vida helps immigrants that are not able to have access to a health care plan of any kind. The service they provide its low cost which a huge percentage of the Hispanic community can afford. The doctors that work in the clinic are well educated and got their degree either here at the United States or back on the country that they are from. They care and are always aiming for the best possible service every day.

On Wednesday, July 22, 2026, at approximately 8:20 a.m., I called UnitedHealthcare to verify that…read moreSalud y Vida Clinic had reversed the improper charges submitted to my insurance. I spoke with Rosa A., who opened Case No. I-57128698. She placed me on hold while she contacted the billing department at Salud y Vida Clinic on my behalf. When Rosa A. returned to the call, she sounded noticeably upset. She informed me that the staff in the clinic's billing department had been very rude and unprofessional toward her during the conversation. I found this especially concerning because she is a representative of my insurance company attempting to resolve a billing issue. This incident further supports my experience with Salud y Vida Clinic. The repeated lack of professionalism and discourteous treatment shown not only to patients but also to insurance representatives demonstrates a pattern of unacceptable customer service. Unfortunately, this has become a never-ending situation. In addition, the clinic appears to have constant employee turnover. They rarely retain the same clerks, nurses, or physicians for any significant period of time. The clinic operates like a revolving door, making it difficult for patients to receive consistent care or communicate effectively with knowledgeable staff. This constant turnover raises serious concerns about the clinic's management and overall quality of service. I respectfully request that the BBB continue to investigate this matter and encourage Salud y Vida Clinic to correct its billing practices, improve its customer service, and ensure that patients and insurance representatives are treated with professionalism and respect.

Dr. Patel was the best physician they had and she left a couple of years ago. I have continued…read moregoing here just because they "know" me and my medical history. However, after speaking to the scheduling staff, I think it's time I find somewhere else to go. The lady on the phone was not compassionate or empathetic at all. After expressing my medical concern (large vaginal clots and bleeding) she said there was availability until tomorrow at 11. I asked if that was the soonest and she said that's a full day ahead. This bleeding hadn't just started so even though for her it was a full day ahead, for me it was an new and alarming issue. She even proceeded to say "I don't know what to tell you." After I asked if that was the soonest and she made those remarks she said she had availability today at 3:15. Not sure why that wasn't offered in the first place. We could've avoided the rudeness.

Had a nasty experience with Cynthia in the billing department. I've been a patient of Dr Hienaman's…read morefor over 10 years & never have I ever ran from a payment. I just had my son in January & when I went in for my post op appt in March I never heard anything about an outstanding bill. I was able to schedule my well woman's visit for June with no issues. I got an email for a $200 statement & I didn't think much of it, was planning on paying at my appt in June because that's what I always did. When I called to confirm my appt Dede said that my appt had been cancelled & she wasn't sure why & that usually I would receive a call before an appt is just cancelled. She transferred me to the billing department & Cynthia answers. She told me she cancelled my appt because I had an outstanding balance & she "didn't know what my intentions were". I thought that was extremely rude because I have NEVER ran from a payment. She said they don't always call to collect payment & that this is their policy. When I asked her who decided this policy she said the doctors. Makes me feel like the doctors don't truly care about the patient's wellbeing, it's all about the money. Pretty disgusting considering I have been a patient for as long as I have with no history of avoiding payments. Needless to say I won't be returning & I suggest you find a physician & staff who truly care about you.

The reviews don't lie--this place is horrible. We've been stuck in this office for hours for a…read moreworkers' comp appointment after my husband broke his foot. They run this place as if patients have nowhere else to go--and unfortunately, many don't. This location likely only accepts patients sent by lawyers or workers' comp, which explains the lack of care or urgency. Stay away if you have a choice. And shame on the companies that require their employees to come here--no one deserves to be treated like this.

Dr was very rude I had a work related injury which distorted my vision and I operate a forklift at…read morework & her insensitive self said people drive cars with one eye all the time I understand people try to get workmen's compensation so she thought I was overreacting but I wasn't and for her to tell me things so rudely and I had to explain multiple times I wasn't comfortable driving in that position with only clear vision in one eye ! I wish my job had better providers in this sense I showed all the symptoms of a concussion and she didn't even address any of my symptoms I see why the place has a 2 star rating DR NILIMA RAI TO BE EXACT do better with your bedside manner and treat people with care you took an oath !