7.27.24 It's time to update my review…read more If you read my reviews you know Kelsey Seybold has been in the dog house with me for some time now. So I did not have high hope for my visit on 7.24.24. I had to see the doctor for my annual checkup. My regular doctor retired (good for you!) so I had to pick a new PCP, Dr. Cynthia Basaldua. I have seen her a few times before when my regular doctor was on vacation. She was very polite during my visit. She explained everything to me for my care in the future. Overall, today's experience was good. The front desk lady was friendly and NOT rude today. That's a plus. I am giving 4 stars for the overall experience today. (That's way Better than my last review!)

Avoid Kelsey Care at all costs! They are the masters of managed NON care. They will roll any cheap…read morepill in the formulary at you, but real care they will not give you. AVOID! AVOID! AVOID!

I would not recommend Dr. Oza to anyone!! I went because I had a severe soar throat, infected eyes,…read moreand lots of congestion. Doctor Vijay Oza just checks my breathing and asks for my symptoms and says he'll prescribe me something. I asked if he was going to check my throat, to make sure I don't have some kind of infection, his response.. " you've only been sick two days I don't need to check.. even if you don't take the medicine I'm prescribing you should be fine." Later that night at 11pm, I'm in the ER. They give me a steroids shot because my throat was so swollen and give me medications right away for my infection and prescribe me eye drops as well. So no. Not a good doctor at all. Will never be going back. Hope they do something about this since the ER Dr did ask who I went to see earlier that day.

Dr. Oza has been my doctor for five years. He is the best family physician I have ever found. He is…read morethorough and will handle issues himself and not refer you a specialist. That is very important to me. He doesn't try to pressure you into taking medication that you don't need and he will not, I repeat he will not, give you prescriptions that he knows you don't need. The waiting room is clean and pleasant. Staff are friendly and professional. Good job Dr. Oza and team.

First I want to say kudos to the ER staff!.. we have been there twice because of my wife and my…read moreson. And both times we have been treated professionally and treated with respect. And is convenient and easy to get there. We will not change the place for any emergency situation. Thank you for the service and thank you for what you do

My son went into this hospital today around 4ish to 5'oclock am he was medical screened & during…read morehis medical screening he was told the test would be $650. he then explained he did not have insurance and stated the lady then walked out & relayed that information to another nurse. So basically, they gave him papers stating upper respiratory infection, so was this not an emergency? Based on the conversation with Helen she stated no. So, in other words, if he had the $650, he was sick but since he did not, he was not sick enough for them, so he was then told to take over the counter medicine. I have never seen anyone in my life be denied medical care unless there were combative and the police had to be called. So, I called as a parent because my son could've passed out or anything could've happened leaving that medical facility with no treatment. I don't care if you are a private hospital or not. They didn't check to see if he was dehydrated, no iv, no blood work all because he did not have $650. He is a young black man & went to seek medical attention just because he was alone or didn't have insurance he still should've been treated. I then called Elite hospital I stayed on the phone for 30 minutes trying while the receptionist explained to the nurse my reason for calling. I needed to know why he was denied treatment? I was trying to understand their reasoning but got me with disregard, disrespect, excuses and kindness, with Helen the tone was definitely hostile, she appeared to seem surprised as to why I'm calling very not nurse like. No compassion, empathy, sympathy or anything was given. Upper respiratory infections are contagious and can be caused by bacteria. Helen was very condescending, so the phone call went all the way left. I then asked for the director of nurses and was placed on hold, then told I could not get that information by Helen. I then explained I had been given that information before on cards or provided with a phone number at least. I had to call another nurse that works in another hospital to find out Brenda Hess is the Chief Nursing Officer, I then asked Helen to provide me with a person who was in charge over her and she stated no one was there she is in charge. The phone call got heated and she hung up I then called back. I called back & was then passed around of course because now Helen has informed her coworkers of what I said and what is going on. Liz gets on the phone with no sympathy or empathy stating I'm aware of what's going on and proceeds to tell me what I already been told about the medical screening. I stated I'm aware Liz clearly needs training in people skills. Liz stated you are not getting Mrs. Hess phone number I will give you her email & then proceeds to tell me to stop yelling & continues to hang up because she is mad, I have exchanged words with her coworker. I find this very offensive, rude & shows the lack of. I ask for specific information & was met with no accountability. In all of this my son was denied care because he was black & did not have $650. If it had been anyone else, I'm sure they would've received treatment private facility or not. I ended up taking him to another medical facility for medical attention. Nurses are here to show compassion, empathy, patience, & humility and my son did not get any of that. The way this world is going it pays to be kind, humble and caring. Then they have a saying at Elite your emergency is our emergency that is completely false. A good nurse finds deep meaning in helping others, advocating for them, and making a difference. I would give them a zero if I could. I wouldn't take a dog here & looking at the reviews I see why they are not 5 stars.

I love this doctor he is an amazing man. Who I have had pleasure knowing for over 30 years. He…read morewill listen to you and will address any concerns or health issues or concerns regarding you health. The only reason I give 4 stars is his staff could improve immensely if they would answer the phone and respond in a timely manner also have a little more compassion for the patients. Unfortunately I had to give him up since he is out of network for my health insurance. I didn't want to but had to.

I have had Dr Michael Esantsi as my Primary Care Physician for 14 years. I respect and like him…read morevery much. He has always diagnosed me correctly when I've gone to see him for his help. He listens to you and is so personable. He cares about his patients and so does his staff. Very nice bunch indeed.

Love the doctors here. Can't get in with your specific doctor? Do worry, they have other doctors…read moreavailable for you. Scheduling with the front desk ladies is a walk in the park. Can't call to make an appt? You can request online and you will get an email once it is confirm! Virtual appts are available if you can't make into the office! Cannot get any better during these weird pandemic time!

very uncaring, unprofessional, and lazy facility and staff! I would not recommend this place at…read moreall. It took them 4 weeks to send me referral. After my complaint they sent me a letter to terminate my contract with them so I won't be able to see a doctor there. I am in between diagnostics and need to see a primary physician. However they refused to accept me until I get to see my new doctor. I can't believe how they can be so unethical and not care about patients.

Have you seen a building and wondered what was exactly in the building? This is a building of…read moreseveral different offices and businesses. The parking lot is spacious. More reserved parking spots than handicaps. The visit went great. They are a team of three doctors and a Physician assistant. They're in a prime area so I can see why this is the name of their practice.. We arrived an hour early for the paperwork and were seen about 10 min after the schedule visit. Not too bad. Surprisingly, I left feeling great about the P.A. He as so kind and made sure patient was priority.

This office is always overbooked. They need another doctor to help or stop overbooking. When I…read moreconfronted front desk, they said he had to treat the critical injury. If it was that critical, they should have gone to the emergency room. My wait time has been a range of 1.5 hours to 2 hours from the time of your scheduled appointment to see a doctor. On top of the waiting outside area, I had to wait another 30 mins to see the doctor in one of the room. I needed my 3 months checkup to get refills and when the doctor finally came in to ask the purpose of my visit. I was out within the next 5 mins. I wasn't alone in this wait process. I hear others complaining in the wait room too. I changed my primary care doctor after this last visit.

I have moved to Houston in 2007 and have been going to Dr…read more Julius Debroeck ever since. Not only is he a great doctor, but he takes time with his patients, explains things well and provides a solid recommendations. I solicited his opinions several times for other family members as well. Having grown up outside of the United States, where becoming MD is not a ticket to the millionaire club I noticed that these days more and more MD's career choices are motivated by income and far less by desire to help. Dr. Debroeck is a true doctor! Honest, knowledgeable, always with a smile and a great sense of humor even in harsh situations. He puts his patients first! Frankly after ten years I cannot say enough praise about the man and his staff. Some years ago a friend of mine who recently immigrated to the US and did not have PCP got sick. After talking to several doctors, this person asked me to help, I recommended Dr. Debroeck and went along to translate. Dr. Debroeck suspected hypothyroidism and ordered the blood work. He was 100% correct in his diagnosis. While I can go on and on with great examples, I can conclude that the world would be a better place if each one of us was more like Dr.Debroeck.

Dr. Debroeck is by far my favorite Dr. EVER! He addresses each and every health issue you may have…read moreproficiently. If an emergency occurs, it is never a hassle to obtain an appointment. He has a great bedside manner and he always finds a way to relate to you. I have never had to wait in the waiting room for more than 20 minutes for any appointment. The nurses and office staff have always been very friendly and courteous. I have never been a fan of any Dr. but Dr. Debroeck has changed my tune, I no longer dread making appointments!

Gotta love getting a sinus infection just before your vacay... NOT! Was pretty sure it was my…read moreallergies but wanted extra test just to be sure. I've come here few times for myself and my son over the past couple years and really love the service. It's always been clean & all staff professional and friendly. SUPER BONUS POINTS: they tell you upfront what your insurance is or isn't paying for, if they're in or out of network! No surprises. This is a lost art. I say that bc I work in medical plan administration, so I know my medical plan up down left & right. But many people don't understand how medical insurance works so a lot of these urgent care centers take advantage of that. This location is one of the few i've never had to correct or breakout my knowledge here. Yelp on my friends!

The doctor and staff were amazing! Went in an hour before closing and was seen in 15 minutes. I…read morehad a terrible ear infection and was in a considerable amount of pain. The physician was very thorough and made sure I left with the prescriptions I needed. Would highly recommend!