I so enjoy going to this post office in West Olive Mi. the manager Gary? is always so friendly and…read moreis able to answer all my questions. I appreciate all their hard work, especially during this difficult time. Mary Harberts

It's always hard to review USPS offices because I very rarely have an excellent experience. Across…read morethe country, my visits are very much the same and involve long waits with employees moving very slowly. This location was no exception and I had to wait almost 30 minutes to buy some stamps. There was easy parking out front, though, and the employees were pretty friendly, so it wasn't the worst time. Plus, this is the only post office close by to me, so I'm a little stuck with it and hope to have more pleasant experiences in the future since I know I will be going back.

Sent a certified letter to my brother on June 29,2026, it has been sitting at the Muskegon PO since…read moreJuly 1, 2026!!! Why hasn't it been delivered???

My mom passed the first week of February this year and unfortunately my stepfather sent family…read morephotos to our old ups box instead of our current address. I spent a month trying to figure out where they were and couldn't believe that they were kind enough to hold on to them for me despite not having had a box there in quite some time and the staff was just so sweet when I went in to pick them up, very very grateful!!!

Went to send an international letter with a link from my UPS account and their system was unable to…read moreread the link. When I told them I could print the label from my account they told me I would have to pay $2.65 for the printing. When I pointed out that they were asking me to pay to correct a problem in their system, they said "well, if you want the label, you have to pay $2.65." I left. I hate service businesses that don't train their employees to think about customer service. BTW, I went to the UPS store on Apple Ave in Muskegon, where the same problem occurred (apparently, the UPS system can't handle this process for international shipments) but the people there were familiar with it and asked me to print the label from my phone. When I asked if they were going to charge me, they said "Of course not". See, training, customer service, happy customer.

Patrick is the bomb , remembered my name after one visit , staff friendly and attentive . Great…read moreservices and fair prices.

These guys are extremely helpful with packing and shipping! Mason is a good guy to work with. I…read morehad a heavy item they were very helpful in lifting out of my car for me.

There are some days I go in and the lines are long and they don't seem to have enough staff to keep…read morethe line moving and I just want to scream. However, sitting at home where I'm relaxed if I'm honest and think about what was really going on I think they do a good job. When the lines are backed up and moving really slow what's usually the cause is lots of customers in a row with unusual services they need such as having 30 or more padded envelopes with different weights and each one has to be weighed so the correct postage can be placed on them and other unusual services being requested that are time consuming. During those times when the lines are long and moving very slowly if you listen to what the customers are saying you'll almost never hear somebody say they just want a book of stamps and that's all. Yes, it's frustrating, but the people working the front counter here really are doing the best they can which is pretty good. Could some of them smile a little more? Yeah, but if I were dealing with people who were mad and not taking into consideration that it's their oddball requests that keep slowing down the process of getting everybody served maybe I'd do my job with a straight face every day too. At least they're not grumpy so that's a good thing. The reason I'm only giving 3 stars is because the last 2 times I had packages being delivered I found a notice in my mailbox saying they couldn't be delivered because I wasn't home. Wrong. Both days I knew the packages were scheduled for delivery that day so I made sure I was home all day and nobody ever rang my apartment trying to deliver any packages. Both of those days I was home and I was sitting in my chair that is only 5' 9" from the very loud buzzer (yep I measured it so I'd know when I lodged a complaint at the post office) that sounds when somebody is ringing door buzzer for my apartment and never once did it sound on either day. Heck I live alone so on days I'm expecting a package to be delivered I leave the bathroom door open if I need to use it so I'll hear if somebody buzzes my apartment so I know for a fact my apartment was never buzzed and I just missed it. After this happening 2 times in about a 2 week period I went to the post office and complained and they got a man to talk to me and he took the information from me and explained he wasn't my mail carriers supervisor but since that man was gone for the day that he'd pass on the complaint along with my contact information so the supervisor could call me the next day. Well, it's been about 10 days or longer now and no contact from the supervisor who was supposed to call me the next day. Heck, I gave them my cell number so even if I happened to miss the call the supervisor could have left a voice mail for me, but I haven't received a voice mail either from the supervisor saying he called. If this is going to become normal that the carriers won't deliver packages I may have to start paying a couple dollars extra for shipping via UPS or Fed Ex since both of them deliver to your door. I've tried to be fair in my assessment of this post office, but making me drive all the way to the post office twice in 2 weeks to pick up packages when I was home all day both days doesn't really inspire me to want to give them more than a 3 star rating.

the people in the post office are fine and almost always 5 stars…read more BUT, my mail carrier is a darn fool. leaving a package in a box that doesn't fit in the mailbox propped between the mailbox and a wooden post. if it were brought to my door like they have done for others on my stree, at least I have a ring doorbell. Out there in the open a theft is so easy to accomplish. I was told that the carrier doesn't have to bring packages to the doorstep. get rid of the post office and make it a private service. This is not the first complaint I've had.

I have never been so disappointed in a company before. The post office in back of me not only…read moreblocks my entrance to my home everyday it also blocks my exit. A large truck which I'm sure should not be permitted to dock at the back of the building is so long that it blocks the alley. That is a hazard I know the nose of the truck touches a garage door. However on 10/10 I was awaiting packages for my sons 1st Homecoming dance, he was so excited as was I especially when I seen that all the packages had been delivered however that was not the case. I was missing a pair of unique glasses that set this outfit off. Once arriving home I saw no package of the sort, once checking my USPS website I saw it had been delivered, which it wasn't. Long story short the post office delivered my mail to the wrong house. I went to the post office to attempt to retrieve my items and was told no driver was available to go back and retrieve the item and redeliver. Like how does a company make that type of mistake and not be held accountable for it. My son went to his first dance missing a key piece. Like what a sad why to go to your dance without all your gear. Worse experience ever and tomorrow when it's time to arrive home after work I'm going to wait patiently to enter my driveway while they couldn't have a carrier redeliver my package when they should of called the person who neglected to double check his or her location before leaving an item and confirming its location. Accountability I see is not for this post! I'm not happy, this incident changed the energy in my home and the vibe for the night!

Nice desk staff, terrible supervisors. Always a nightmare to park here, East Town business…read morecustomers clog the lot, making it next to impossible to find a parking spot during business hours. Grand Rapids police and postal staff do nothing to address the situation. PO Boxes only accessible during business hours, not very convenient or customer friendly. No automated shipping kiosk. In addition, supervisors shift blame to consumers when their staff continue to deposit mail in a private mailbox when all mail is supposed to be going to a PO Box that I pay several hundred dollars a year for.

This post office can get busy during the holidays but the desk staff are very pleasant and deal…read morewith the customers with kindness and expertise no matter the situation. They will give you advice on how to mail your package the best way for you, and if you have to go back to change your packaging they put you back in your same place in line. There are pens and they might let you use their tape ... crazy that this isn't the case at all post offices I always bring my own in case I mess up. Shout out to Barbara, she is my favorite.