There is really nothing to say....Submitted a matience. request...And was taken care of ....The…read morematience people here are fast freindly...they get the job done period!,,,Hector took care of. The promblem ..Two Thumbs up..

I wanted to update my review for The Crossings of Chino Hills. They have made improvements and…read moreaddressed issues from the past, which I appreciate. Loren at the leasing office has been especially helpful she listens to concerns and works with you to resolve them. Overall, a much better experience. Thank you Loren

I have stayed with Avalon in their other locations as well. This Chino Hills facility is great from…read morethe location to the employees. Ariana in the leasing office is very helpful and courteous with a bright personality that's helped me all throughout living here. The maintenance manager Bryan is always friendly and willing to go out of his way to help you out. The neighborhood is very quiet and no shady people walking around. Everyone I've run into has been very friendly. It's a huge difference coming from Huntington Beach which is saying a lot. Has a lot of variety of restaurants to explore that's reasonably close by with the fwy a mile away. Definitely recommend this place.

Lived here for 5 years but unfortunately got priced out as the renewals kept increasing by a lot…read moreevery year. Great community to live in; family and pet friendly. The maintenance staff here are top notch which sets them apart from other communities. Would not hesitate to move back here if pricing ever cools back down.

I want to recognize Stephen, one of the maintenance coordinators here. He is a knowledgeable…read moreprofessional and consistently does excellent work whenever I submit maintenance requests. Stephen takes the time to make sure things are done properly and with care. I truly appreciate his attention to detail, reliability, and the pride he takes in his work. A great maintenance professional makes a big difference in a community, and Stephen's professionalism and dedication are top-notch. I also appreciate his helpful advice, especially when he took the time to help me when I was in car accident. His recommendation for removing scratches from my car was very helpful. My overall experience has been outstanding.

I would not recommend moving to Santa Barbara Apartments in Chino Hills--especially if you're…read moreactive duty military or value transparency. Despite paying utilities in full every month for the entire year we lived there, we were charged an additional $1,000 for utilities after move-out. The property's pet policy also doesn't match reality: we paid a premium for our pet, were told they were strict about enforcing cleanup, yet the grounds constantly had dog waste everywhere. The walls are paper thin--if you enjoy watching movies with a soundbar, forget it. You'll get complaints from neighbors. Most bedrooms face the back garages, so expect to be woken up around 4 a.m. by residents with loud exhausts and motorcycles leaving for work. The move-out process was unclear and non-transparent, which felt intentional--almost as if designed to justify keeping more of our deposit. To be fair, the front office staff were kind, professional, and helpful. My frustration is not with them but with the corporate management that runs the property. As an active duty service member, I cannot recommend this complex. Transparency, integrity, and respect for residents should come standard--and unfortunately, that wasn't our experience here.

GREAT FIRST IMPRESSION, DISAPPOINTING REALITY…read more.. I lived at Capriana for two months and want to give a fair, no-nonsense review of my experience -- the good and the bad, and why I ultimately decided to move. The Good: 1. The staff here is excellent. The ladies in the office were always friendly, professional, and did their best to accommodate me. Never once did I feel dismissed or brushed off. 2. Amenities are solid: decent gym, nice pool, dog park, (very small) food trucks, (way overpriced) Amazon package lockers (huge perk if you get deliveries often). 3. Everything is app-based -- even opening the main gate for guests or delivery drivers, which I thought was a really convenient feature. 4. The grounds are generally clean and there's always plenty of guest parking, which is rare in many complexes. 5. The Nova income verification system was fast and easy compared to other communities that required printing bank statements or tax returns. The Challenges: 1. Noise: I had the misfortune of moving into a first-floor unit below a very loud family. Their toddler was active late at night, and with wooden floors and thin soundproofing, I rarely got a full night of sleep. This is the biggest reason I left. If you choose a first-floor unit, just know that sound carries a lot. 2. Mixed tenant base: Management shared with me that a portion of units are reserved for Section 8 housing. While this may not matter to everyone, I personally would have appreciated knowing this upfront before signing, since it can affect the type of community experience you have. 3. Dog waste: Despite stations and bags provided, some residents did not clean up after their pets, which detracted from the overall cleanliness of the property. 4. Garage issues: My garage remote broke multiple times and each fix took several days. Frustrating, especially given the premium rent price. 5. Price vs. value: I was paying close to $3,000/month for a one-bedroom with little sunlight and ongoing noise problems. For me, the experience did not match the price point. To management's credit, they allowed me to break my lease early without penalty once it was clear the noise situation wasn't improving, and I appreciated that. Overall: Capriana is a beautiful property with great staff and amenities, but the thin walls, premium rent, and tenant mix made it a poor fit for me personally. Others may have a much better experience depending on their neighbors and unit choice, but I couldn't justify staying given the circumstances.

I really enjoy living here--it's peaceful and quiet. The leasing office staff are very friendly and…read morewelcoming, and maintenance responds quickly and fixes issues right away. The pool area and gym are always clean, and the property is very well maintained overall.

I just selected this location. I'm scheduled to move in next month. This property was exactly…read morewhat I was looking for. The professionalism of the staff and cleanliness of the property was the best I've seen during my search. I'm excited about my new home.

We've lived here for about six months now and it has been great…read more Between covid and travel nursing my husband and I have moved over 7 times since 2020. That being said, I've had my fair share of rental experiences, and customer service is single handledly the most important aspect of renting IMO. This team really delivers. Stephanie the Assistant Manager, Jonathan, and the rest of the service crew have all been genuinely friendly and easy to work with. I wish I knew everyone's names because they all deserve credit. Any time we've had a question or maintenance request, they've handled it quickly. The complex itself is well kept. The landscaping crew comes weekly, and the pools and gym are always clean and working properly. For my exercise people, the gym is small and does not have free weights, but it does have a decent selection of Life Fitness equipment so you can get a solid routine in. My favorite thing is the 1ft wading pool because my toddlers get to splash around all summer without me having a heart attack. I moved here from LA County and it feels astronomically safer in this area. I actually feel comfortable knowing my family is safe. Security rotates between this complex and the one around the corner, and the gates are locked all day Sunday and during the evenings the rest of the week. The tenants are a mix of students, single adults, and families, and everyone I have met has been respectful and quiet. We researched all the apartments in North Chino Hills and would pick this one over and over. They're spacious, in unit washer/dryer, quiet, family friendly, and an amazing team of employees. Overall, it has been a really awesome place for us to live.

The Pines is a hidden gem! Great amenities, beautiful landscaping, and friendly staff. While you do…read moreshare walls with your neighbors, it definitely felt like our own little haven (bonus points for no upstairs neighbors). Unfortunately we did outgrow our unit so we recently had to move, but I'm lucky to have called this place home for 3.5 years. While most of what I have to say is positive, there are a couple of issues that I think are worth mentioning: -For a 1 br, there is little/limited in-unit storage space. The water heater and the washer/dryer (even though I loved having an in-unit washer/dryer) take up a lot of potential cabinet space. -Some neighbors are not very considerate when it comes to respecting reserved parking spaces, or picking up after their dogs. -We found a lot of spiders finding their way into our unit. At the end of the day, I'll definitely miss this place and will always consider The Pines as our first family home.

Poor communication after I sent in all my info and did not call me back when I tried to get hold of…read morethe leasing office. And led me on for a couple of weeks saying my application was great.

I have living in this community for many years, the environment is really good, the staff here are…read morevery nice, especially Raymond Verrette, who is always helpful and doing the request very fast.

Raymond (the maintenance technician) showed up with professionalism, thoughtfulness, and friendly…read moreservice. He went above and beyond to make sure he accomplished each request efficiently and accurately. He also took time to invite me to understand exactly what he completed and how things should get done. Plus, I'm a clean freak, and he respected my home by wearing shoe covers... without me even asking! As well as clean appearance overall. His whole presence commanded respect. I appreciate Raymond's service, and hope he receives the good recognition he deserves.

The customer service was outstanding and the new townhome apartments were simply gorgeous. Krystal…read moreY. ( the leasing manager)Is truly a sweetheart and very professional. She is very organized and made the move in process very easy. I can't thank her enough for all the things she has done for me and my family. Her worth ethics are truly outstanding. She deserves a raise. The rest of staff were amazing as well . Whenever I needed anything they were always tentative and responded quickly to my needs. I also would like to thank Lisa ( the lead manager) for her kindness and professionalism. She has a great staff that she manages which sets a very warm welcoming feel once you enter the leasing office. I highly recommend living there. It is truly a beautiful place to live. Family and pet friendly. Thank you guys for all that you do and God bless you all as well.

I had an issue with my renewal, (mostly my fault) that required some interaction with the front…read moreoffice and decron. Office mgr.Krisal Y. at risk of Her getting "yelled" at, acted on behalf the company AND me. Her kindness and professionalism resulted the perfect outcome for me and Decron. THANK YOU! Krystal and your wonderful staff.

The only reliable person here is one/two maintenance guys and his name is Albert, however one…read moreperson can't be in charge of keeping this place upright, he has been doing this for too long. Ever since management has changed this place has become less reliable and less enjoyable. Unfortunately the new manager doesn't bother walking around the building because he isn't young enough, he is extremely passive aggressive and only reliable thing he is good at is when it comes to money (rent). The laundry room hardly has any washers and dryers operating, that is why the manager will avoid showing you the walk room when they give you a walk through of the complex. The filters are filthy and filled with cat and dog fur. If someone parks in your space don't expect management to handle it he will ask you to call the police and show your lease as proof instead. Also the parking spaces are far out from your apartment complex so you will have to walk most of the time and if you have visitors they will need to park outside as a result. As of recently the crime in Chino has increased and there are homeless people that come from the 711 next door and dig in the dumpster or do drugs on the side of the building. We have had 3 break ins in our vehicle and there's been smashed windows in people's vehicles. Rent has increased $50 + another $150 in the same year. Not worth the price, skip out if you have other options.

One of the best Apts I have lived at. Great pool. Great…read morecommunity. Great location. Good price. School is great too.

Everything went well! The staff were very welcoming especially Steve! Grateful to live at a lovely…read moreand quiet environment.

I applied for a one-bedroom here on 2/5/26 when it was listed at $2,303. After resolving a small…read morecollections item and waiting the required days to reapply, the same unit increased to $2,450. As of 2/27/26, it's now listed at $2,646 and still available -- top floor, no elevator, mind you. Pricing is system-driven, and the office indicated they do not intervene. It seems based on algorithms and timing rather than logic or market value. The unit I was interested in jumped $343 in 22 days. In my search across the Valley and Inland Empire, only Greystar properties are pricing this erratically. Sharing for transparency.