Literally the worst I've ever seen somebody not only do their job not professional the front desk…read morereceptionist that checks my mother in is the rudest woman I've ever met in my life she literally treat you like you're a kid I will not stop and I mean I will not stop until her job is either gone or somebody finally talks to her about the way she talks to people right before surgery maybe channel 7 is next. There's a way to treat people and there's a way not to treat people especially when one of their parents is about to go under surgery I will not forget this.

The receptionist (blonde one) is super rude and loud. There is no reason to yell at someone talking…read moreto family member because we didnt was directly up to the counter when she was available. We were talking about the after care plan. And we had 20 mins still before 8:30 am Other than that the procedure was super quick and I love how the make the family feel important and updated! The screen system they have is amazing!

Dr. Smith is very interested doctor he actually asks you questions how your feeling and attempts to…read morechange things with your medication or treatment to fine tune it. He is the Chief Clinical Officer of Mental Health Services which I'm sure is a demanding position but he still spends time with his patients instead of rushing them in and out

First visit with Jennifer Daniels MD went well. She thoroughly discussed my breast cancer and…read morepossible lymph surgery. I was impressed with her detailed assessment and what to expect. She scheduled me for a CT scan, and RFID. Done within days. It started down hill after that, week after week not scheduled for surgery. I was told the scheduler was off and wait for a call. Another week not scheduled. I called Scheduler not there again that day and I needed a cardiac release before surgery could be scheduled. I called my heart doctor never received a request so called dr office got the request form and he got me in right away and faxed the release. Still not scheduled ... I called Dr Daniels office heart dr sent cardiac release why haven't I been scheduled for surgery? I was told scheduler is Only there thru Monday-Wed. Another week went by and scheduler not there. So I finally went to the office and complained isn't there someone else who can schedule my surgery? Well yes but they said the doctor took my file home! What? I finally got the call and surgery scheduled June 1st. Okay Then a few days later I was called surgery moved to May 28 then the night before surgery they called and moved surgery now on May 29 and finally Had the lumpectomy for breast cancer and 3 lymph nodes removed. Follow-up visit with Dr Daniels had huge swelling in armpit. Dr Daniels drained the swelling. Swelling started again same day but this weekend really swollen size of baseball and now pain my arm. Exercises hasn't helped. Worse over the weekend. Week to Dr Daniels office early today Monday morning to see if she was in. The red haired nurse yelled at me you should have called to get appointment. You can't just show up. I already have an appointment this Wednesday. I'm too uncomfortable to wait. Red haired nurse yelled you should have called on call dr. She glared at me and said if I wanted she would look at it. We walked back to the room she angrily yelled and glared at me you coming in or not? I hesitated to go in. She yelled don't just stand there ignoring me you coming in or not! I left and I'm never going back!!!! I've had many surgeries at 77 years old I've never been treated so badly with such arrogance and disdain! Her attitude was how dare you just show up. You should have called for an appointment! I have an upcoming appointment I'm too uncomfortable to wait. I went to the ER!

I took my mom to an appointment here. The staff was nice and helpful. Everyone treated my mom well…read more My mom's broken wrist healed rather quickly I felt for a woman of 86. My one concern was that I felt that the doctor wasn't sincere when he asked my mom if she had any questions. It was half " man I hope she don't have any questions ". It seemed as if he was reading a script when he asked her But over all I am pleased with the care they provided my mom.

I was a patient at Mercy Surgery Center on Sept 5, 2019. It was my first time there. I didn't know…read morewhat to expect. The facility was very clean and the staff were extremely professional. I was very nervous about my two procedures. The nurses put my mind at ease. They were so comforting and caring. I was so anxious about the anesthesia, but, the nurse anesthetist was wonderful to make me feel everything would be okay. My husband had a diabetic low sugar while we were there and they even took care of him. I would recommend this surgical center to everyone. We are very fortunate to have a place like this in Springfield. Sharon Woolf