Contrary to other reviews, our experience has been excellent. This morning, the dispatcher was professional, the taxi 5 minutes early, driver friendly, and the taxi very clean. read more

I've taken Springfield Yellow Cab to the airport at least six times. My flights are usually early and my pickup time is typically in the 4am timeframe. Since I schedule the pickup the day before I'm always worried that whatever company I use is going to forget about sending a driver or that the driver will sleep in BUT as long as I've used Springfield Yellow Cab that has never happened. The service has always been excellent. Drivers arrive on time or early, help me with luggage, are pleasant, and get me to the airport safely. read more

This cab company is inconsistent.ive been using this company for 5 yrs give or take.they are close by and convenient at times,but some drivers are just plain rude and don't be surprised if you wait forever for them to get there.its so frustrating.they do arrive on time most of the time though.i just think they should be more efficient with the way they conduct business and tell the drivers to be more polite.oh and to fix their "problem" with not accepting credit cards.thr operator told me they do accept them,but twice I had 2 drivers act like their device they use to process credit card transactions wasn't working..yeah right. read more

Called. They said they would be there in 15-20 minutes. Arrived in 10 and charged me $8.95. This is in comparison to the ride I had scheduled on my way to my appointment - through a different company - which showed up 30 minutes late, they hung up on me repeatedly and charged me their $12 minimum. I would have given them another star if they had said they'd be there in 5-10 minutes. 15-20 during non rush hour is kind of long IMO. read more

I always had to give myself an hour to give them time to respond and arrive in time to take me to an appointment. If they didn't have a cab available they shunted me to another cab service who never answered their phone. The first cab ride was fine. The second cab ride the driver didn't get out of the cab to help me fold my Walker and bring it in. Same with when I arrived at my appointment he just sat and watched me struggle with the Walker. I would never recommend this service. read more

Unbelievable. Springfield Yellow Cab didn't show up for an airport trip and then had no record of the reservation after an online reservation (confirmed) and two phone calls with their office to re-confirm. I will never use this company again and advise against it for anyone who has a critical appointment. read more

Worst cab company ever! Do not under any circumstances use these guys especially you are coming from Reagan or any other airport. I used to ride aroundin the DC cabs back when they were on the rip off I mean "zone" system and that was a better deal. So me and my fiance' were leaving Reagan after a long flight and went over the cab stand to pick up a cab there were a bunch of other cabs yelling at us from the outer curb and I figured we should follow protocol and go to the stand just cause I had seen people get in fist fights (cabbies) for stealing a fare etc etc. A Springfield Yello cab rolled up and the guy pointed us toward the car. We had two bags and our dog (in a under the seat sized bag) with us so I step back to the trunk area and the guy nearly rips my little carry on bag (the one without the dog in it) out of my hands and puts it in the trunk meanwhile I lug our big checked back into the trunk. At this point I'm fine just cause I figured he was being nice and I have no problem lugging my own stuff around. We jump in the cab to go the whopping 1 mile to our place (it literally is only one mile to our apartment) and before the car is in gear the guy tacks on 4.50 in "extra" charges plus an initial 3.50 start fare. Now is when we both get annoyed at the guy. It cost us 8 dollars with tip when we made this exact trip but backwards (from our place to the airport) a few days before and the guy then tacked on the 1 charge for a called cab plus an extra buck for our dog which we knew would happen and I was completely fine with. So back to the Springfield cab. So we start out at 8 bucks and by the time we are one mile away we get to 12.65 or something like that and we start to unload. I figure we got nailed cause of our dog, the fact he "helped" with bags and there were two of us. He doesn't help us unload our bags and when my fiance' lets our dog out of his carrier the guy goes oh wow I didnt see your dog thatll be another dollar. He goes to the meter to tack on the extra charge!!!! We are now at 13.65 or something so I hand him 15 and stick my hand out for change ( I know cabbies dont carry coins with them but I figured since he was a jerk and a scam artist I'd get as much change back as possible). So I don't think I have ever been scammed that badly in a cab. I mean to start out with the extra fees being higher (almost 2x) than the initial start fare is outrageous. Even in DC when they tried to scam you using the zone system you knew what the possible charge would be at. I highly reccomend walking or metroing or taking another cab company home when coming from the airport. I am aware that these guys have extra fees like an airport pickup fee and I am happy to pay for that but this ride should not have cost nearly 50% more than our initial ride to the airport if anything I figure 9 bucks would have been about right since it was later at night and we were coming from the airport. AVOID AVOID AVOID these scam artists. Red Top Cab in arlington has a new system where if you call there number you can hook it up to yoru credit card and by callign the number at the end of your ride the system recognizes your phone number and charges your card. read more

Do not use them! Called for reservation. They sent cab at the wrong time, when I told the dispatcher that she hung up on me and then didn't reschedule for the correct time. I called and they said they would send someone out immediately. An hour later no cab. Do not use. read more

Needed wheelchair transport for Christmas morning and evening. Made the reservations/arrangements three weeks in advance, and confirmed the day before. You would think with that much notice and confirmation only the day before, they could be relied upon. Not so! Waited for 25 minutes after scheduled pickup time, and no one showed up. Called and got a recording that they were "looking" for a driver and the wait would be 18 minutes. Called in 20 minutes, got the same recording with an 11 minute wait time. Called again in 10 minutes and got another "looking" for a driver and wait would be 18 minutes. Never gave me the option of speaking with a person. Cancelled the service and had to call friends last minute on Christmas morning to figure out how to transport a wheelchair bound person. Total waste of time, massive frustration, and NEVER AGAIN will I try to use this service for ANYTHING! read more

I really wanted to like Springfield Yellow Cab because one of their drivers lives in my neighborhood and I like to support local businesses. Unfortauntely they failed to show up on time, so 20 minutes after they were supposed to arrive I just asked a friend to give me a ride. read more

Violated the ADA Laws by denying services to a wheelchair bound individual who fly across the country to attend a family wedding. Reported to Leesburg Virginia, mayor's office, the ADA, the transportation board of Virginia, and to the supervisors at Springfield Yellow Cab, in process of notifying NBC Nightly news. SHAME SHAME SHAME On them, Karma is a bitch..... read more

Made an online reservation almost 48 hours in advance. Their web site says 24 hours notice is the required minimum. After I made the reservation, the automated statement on their site said someone would be in touch with me shortly. As of a day after I made the reservation, I had not received a confirmation or reply of any kind, so I called and was told all their cabs were booked from my reservation time (4:30 am) until mid-afternoon. Either this phone rep didn't want my business or didn't know how to process a reservation. I booked with another cab company. Avoid Springfield Yellow Cab. Unreliable. read more

These people are jerks. I called for a cab, they said 15-20. Fine. I also specifically told them they'd have to call as we live on the back of the building. Half an hour later, no cab. I call and ask where it is and they say it was flagged as a no show. Funny. No one called. I asked to speak to a manager and he said we should have been waiting outside. Needless to say, another company was called. read more

Unbelievably bad scheduling and reservation system. Do not use them if you want to be at your destination on time. Wish that I could give zero or negative ratings. read more

I'm actually surprised about the bad reviews. I use them frequently, as I travel on business about 6-8 times a year. The drivers have always been nice and extremely courteous. Never had an issue with them being late. In fact, they are most often early. read more

If you need a taxi DON'T use this company!! I called them 24 hours in advance for a ride from National Airport to my home in Springfield. When my family and I got off the plane and outside the terminal to be picked up, there was no taxi in site . I called their office and asked where the cab was and I was told by the manager that they were trying to call me on my cell phone for the last 2 hours and that they do NOT go to National airport. The manager was oblivious to the fact that you cannot receive phone calls while on a plane in flight. Then when I landed I never got a voicemail, no missed calls from Springfield Cab, nothing. So I take it the managers was lying about calling me. So there I am standing at the airport at 10:00 PM with my family and no ride. Fortunately we call Uber and they came thru. Springfield Cab is very unprofessional and inept. You'd think the dispatcher or the person doing the scheduling would mention that they don't go to National Airport, but instead she said no problem and I was all set. Do yourself a big favor and steer very clear of this company!! They unprofessional and should not be in business. Mark C read more

Never again! We pre-ordered a cab to take us to the airport at 4 am for an early flight to our vacation destination. When no cab showed up at 4:05, I called and was told that they are still looking for someone to accept the tour and could not tell me if and when we actually would be picked up. So we had to take our own car and pay excessively high parking rates at the airport (no time to go to the long term lot). I could easily have gotten a stretch limo drive us back and forth for that money. Lesson learned, this service is useless if they are not able to book a driver the evening before. read more

I have had an appointment today and springfeild cab was suppose be here to take me. they was not here in time and when i was done they are suppose to come and get me and they did not get there for over an hour after saying 15 to 20 mins. I had to call 3 times to get them to come and get me. I was really displeased with them. I will not give them a good rating read more

TOTALLY UNRELIABLE! My Mom uses a wheelchair & cannot get in & out of a car easily. She lives in the Greenspring Skilled Nursing building in Springfield and I made a reservation a month before Christmas to ensure they would have a Wheelchair Accessable Van available on Christmas day to get Mom to and from Greenspring to my house in Springfield. After checking with a manager the reservation agent assured me there would be a suitable cab available. Four days before Christmas I called to confirm the reservation was still good & was told yes, everything was fine. Christmas day arrives & the cab arrives promptly at the pick-up time, 5pm, the driver was most helpful and the 10 minute ride to my house was fine. The driver verified that the return pick-up was 8pm. At 7:30pm I received a call from the cab company stating THERE WAS NO CAB OR DRIVER AVAILABLE TO RETURN MY MOM TO GREENSPRING! I was furious, asked to speak to a manager & said if someone could come later that would be acceptable. I was put on hold, the same dispatcher came back on line and said NO ONE WAS AVAILABLE FOR THE REST OF THE NIGHT. This was at 7:30pm!!! If I had known they could not complete the round trip I would have never booked them in the first place. People at Greenspring had warned me that Springfield Yellow Cab was unreliable...I should have listened to them. I will NOT use this company again. read more

On time for pick up and received a call to ensure driver arrived.

Absolutely horrendous. Here is my review yesterday that has compelled me to write: called at 11:10 am for a cab to drive me to the airport. The dispatcher told me the cab would be 20-30 minutes. Called twice after 11:45 and was told the driver was on his way. The driver did not arrive until 12:30. I barely made my make my flight as the screeners allowed me to cut in line. There is no reason that I had to wait almost an hour and half from the call to the taxi showing up. I for one, will never use this company again and will encourage everyone to do the same. read more

I'm not sure why this place gets such bad reviews. I recently took a cab from them. I called and within less than 10 minutes, the driver showed up at my house. I also took them back from the Springfield Metro and have no complaints about my driver. The drivers were nice and courteous, and I did not feel overcharged or under-served. read more

Made an appointment the evening before for a 9:30 am pickup. Requested a handicapped accessible cab and was ensured that would not be a problem. Did not receive a call when the cab was already 10 minutes late and when I called I was told they would have to find an accessible cab and it could take an additional 15-20 minutes. The dispatchers made me feel like I was inconveniencing them. I had to make alternative arrangements to not miss my appointment. Not again! read more

Wish I could do no stars. I booked transportation in advance for 10 people and confirmed it twice. I called 5 minutes after the scheduled time to ask for an ETA and was told, "we're working on it." After 15 more minutes, we gave up and all took our own cars. Bummed we all had to drive, find a place to park and pick up,our cars the next day (alcohol at the event). Rude, unprofessional staff and terrible service. read more

I was very nervous to use Springfield taxi because of these reviews, but I actually had a pretty good experience. I called at 3:45pm (weekday) and asked to be picked up at 4:45pm. My taxi arrived 10 min early. He was nice and the taxi was clean. Of course he drove a little crazy but so do all taxi drivers. I don't know if I just got lucky but I had a good experience. read more

Left us stranded!!! My group of 4 called for a cab to take us from an address in Herndon to Dulles. We needed to be picked up from the Herndon address about 7:20 in order to make our flight. I called Springfield Yellow cab at 6:00 pm asked if they could make this drive, even though they are located in Springfield. They assured me they could. At 7:05 I called them to let them know we were all congregated at the appointed location and ready to be picked up. They told me they hadn't located a cab for me yet!!! Finally at 7:30 we made other arrangements. Springfield Yellow cab began calling me at 7:50 - a full 30 minutes past our appointed time. They charge if you are late.. but apparently they can leave you stranded with no impunity. I won't use them again. read more

TERRIBLE! UNRELIABLE! DO NOT USE THIS TAXI SERVICE!!!! I had scheduled for a pick up to be taken to a medical procedure. I allowed 20 minutes lead time for the pick up. The drive messed it up. My reservation clearly should my address and it showed SOUTH as the direction for my street. The driver's programmed my address in his GPS as NORTH. After waiting 20 minutes, I called the cab service, they said the taxi would be at my location in 5 minutes. TEN MINUTES LATER...I received a call from the taxi driver wondering where I was located. I could barely understand his English. I had to talked him to my location, I was late to my appointment because of this taxi company. read more

I will never use this company again. I have used them for years and have had them pick me up at the Lorton VRE station on Sunday nights around 9:30 several times this past year. But today as I am on the way back for NY and call for a cab pick up I had the rudest, most unprofessional conversation with the evening dispatcher who said they would not pick me up! No options were offered and he seemed annoyed that I thought I could get the same service I've gotten in the past from them. I cannot walk home from the station and was shocked at the attitude he took with me. Thanks, but no thanks! I'll take my business elsewhere! read more

I don't doubt the bad things happened to some of these other folks, but in my case, it was all good. We called the night before for a 4 a.m. pick up for a ride to Reagan. The cab arrived promptly, and the driver was helpful, friendly, and professional. We enjoyed talking to him, and he dropped us at our gate just as my Expedia app chimed to tell me I should be arriving at the airport. The only downside: the driver had on too much cologne. So take off one point from one of these five-pointed stars. read more

Springfield SUCKS!!! Today, cab #112 "mistakenly" added a $95 tip to my $19 cab fare to Dulles Airport. I can only presume that the driver figured that we would be in a hurry to catch our plane and tried to scam us. The driver claimed to be calling operator #2 who claimed that there was no way Springfield could correct their error. (I find it hard to believe that a legitimate business cannot correct an erroneous credit card charge). Per the request of my credit card company, I tried to get the driver to sign a note agreeing that a mistake had been made. He refused to sign anything and stated that he didn't make a mistake. When I asked for my receipt, he refused to give it to me because the tone of my voice hurt his feelings. Finally, we had to get the MWAA police involved. The driver refused to admit any fault, and the main office maintained their position that they cannot fix the charge until Tuesday. Beware of Cab #112. He is a scammer and a thief. I seriously doubt that this is the first time he has run this scam. Unfortunately for him and Springfield, I have already prepared a complaint to be submitted to Fairfax County, MWAA, and the Virginia Attorney General. If cab #112 didn't like the tone of my voice, he certainly won't like my attempts to get his license revoked for being a thief who preys on people visiting Washington DC and targets guests of the Reston Hyatt. I can assure you that this will be the costliest $95 that cab #112 has scammed. read more

I'd give them zero stars if that was an option. This is the worst managed company in America today and their attitude is appalling. I frequently take a cab from the Franconia-Springfield station to my home in Fairfax County at the end of a weekly business trip (figured it is wiser to take the metro to end of the line to stay away from the 395 traffic coming out of the city during rush hour). The drivers are usually friendly (hence my being ok giving them the 1 star) but the problem I have is that it takes several weeks and many frustrating phone call and emails to get the managers off their lazy butts to chase down the drivers who do not submit the charge to my corporate credit card in a timely manner (work for a company that mandates the use of a corporate credit card for taxis). This unnecessary and inappropriate delay holds up several thousands of dollars in expenses being processed and reimbursed. These clowns just don't get it - the faster they submit the credit card expense, the faster they get paid. I don't think they recognize leading (or even standard) business processes and have no desire to improve. So much for customer service! Their attitude is horrible and they are not helpful. As I do, I recommend that when presented a choice in cab providers, always use someone other than Springfield Yellow Cab. You won't regret that decision. read more