The first time we used them, they were great--on time and very courteous. The second time, not so much. We booked in advance for a 4:30 pickup. 4:40: no one and no call. I call them and get told cabs are about 15 minutes away. "Is one of them coming?" I got a great non-answer. "Is anyone coming?" "We can't tell you an eta." "Am I going to be stranded?" "We will be sending someone. Cabs are 15 minutes away." Then a few minutes later, they call and leave a message. "It's going to be an hour." An hour comes and goes. I call again. "We're still overbooked. It's going to be at least another hour." They couldn't tell me that in the first place? I had to call them. Never again. So, if you don't mind rolling the dice, then use them. If you like to know your ride will come at the time you booked, you may want to look elsewhere. read more

My husband, Walter and I had to go to a medical procedure in Fairfax. Leo, picked my husband and I on time and took us home. Excellent and kind service both ways. read more

Not responsive. Unprofessional. Poor/no customer service. Arbitrary and inconsistent pricing.

Unprofessional and unreliable. they claim to offer 24x7 service but do not. If you need a taxi to reliably pick you up on time, keep looking read more

I called to schedule an early morning pickup and was told that they do not do that, despite saying they are open 24 hours on their website.

Had my first experience with Loudoun Cabs yesterday. Drive was prompt (actually about 10 minutes early). Very friendly and courteous, careful driver. Vehicle was clean and well kept. Fare was comparable to other services in the area. Overall, a great experience. Will definitely call again when I need a ride. read more

So had to go from DCA (Regan) from Broadlands for a two week vacation as parking the van is way too much there. Tried a few places to get some costs and then tried Loudoun Taxis. About $95 all-in (including tolls) one way. Best price among everyone I tired. So that where it started but they did a fantastic job across the board. Particularly: 1. Mike was very helpful and responsive. Generally emails back within a few mins to any enquiries I had. 2. Early for both ride to CDA and ride back two weeks later. 3. Drivers were nice. Cars were plenty big enough for us -- 4 people, 4 bags. And when we left out carryon in the car, they brought it to our door the next day for free (almost as soon as we told them). Had iPad and various other items in.. Fantastic. Will be using again whenever I need a taxi! read more

I have been remiss not writing this sooner. This company is great--responsive, punctual, friendly! I have used them 3 times in the last two months and I have been more satisfied with this company than any other I have used in the past. And I travel a lot so I've used a lot of taxi/ride services. Highly recommend!!!! read more

I used Loudoun cabs when I had an unexpected incident and needed a ride to work recently. When I called I was given an estimate of what sort of fee I would be charged, as well as a time to expect the driver to arrive. Surprisingly, both were very accurate and I really appreciated that! My driver was named Steve. He was very friendly and professional. His van was clean and overall I really appreciated the fact that he felt like a real person! I was so pleased to have had this experience, instead of ending up in a stinky overused taxi cab with a driver who just wanted to run up my tab. I totally recommend Loudoun Cabs when something comes up and you need a safe and reliable ride at a fair price!!! read more

Fantastic and professional service. Mike helped me organize several rides to/from an event around Leesburg. They offer flexible point-to-point and chartered rates at reasonable prices. The drivers arrived for pickup early, and upon calling for services. They even shared GPS coordinates so I could easily track their locations and arrival times. Highly recommended. These guys are a great alternative to chartering expensive other options with poor services. read more

Great experience, they called prior to picking me up and when they arrived. Very professional and they were on time for a 5:30 am pickup. Got to my destination on time and early in dc. read more

I was in Ashburn relocating a family member. It was my first time in Virginia and due to snow predictions two days earlier than my departure date, I decided to save my family member the hassle of driving me to the airport in potential ice and snow and decided to take a cab to the airport. I checked various reviews of cab companies and decided to try Loudoun cabs. It was an excellent choice. I called two days earlier and informed the dispatcher that I wanted to reserve a cab from Ashburn to Dulles airport. He asked if I needed a cab now. I was impressed that they could have one so quickly. I told him the date and time. It was very smooth. The day of the trip, I called and confirmed without issue. About 10-15 minutes before the scheduled time, the driver (Mike) called informing me he was in front of the building. Great timing. He took my bags and gently placed them in his trunk and did not rush me. He promptly showed me the meter and ensured I was ok with everything. His car was very clean, roomy, smelled very nice. During the drive he was so informative. He explained various aspects of Ashburn to me (since this was my first trip). We had a great conversation (I learned quite a bit of the city). The trip was quick (he took a direct route via the highway). When we got to the airport, he stopped in front of the United airlines gate and showed me where to go. I did not feel rushed at all. He took my bags out and thanked me. He was very pleasant. I have informed my family member who is there to use Loudoun cab service if there is bad weather and she doesn't want to deal with driving in the snow and/or ice. read more

Recently called on Loudoun Cabs for a trip from Harpers Ferry WV to Dulles airport, and a return ten days later. Everything worked perfectly and we will definitely call Loudoun Cabs again. Made the initial reservation by email about a week ahead. They were able to quote a fixed price for both trips. Pickup was on time (early, in fact) and ride to airport was smooth and uneventful. On the return, we had to change our pickup date and time, again by email (response was nearly instant). Pickup worked perfectly. When we landed at Dulles, there was a text from our driver waiting on my phone. Driver helped with luggage. Great service; no surprises. read more

Wish I could give less stars We had used Loudoun Cabs a few times and were pleased. BUT we recently used them for an early morning ride to Dulles and were VERY disappointed Firstly, there was no cab at the appointed time, we had to call and wake them. Secondly, when we got to the airport he asked what gate, we replied AMERICAN, he pulled into the departure area and proceeded to unload our luggage, it was then I noticed we were at VIRGIN AMERICA I pointed this out and the reply was "Oh, it's only four doors down!" That was our last use of Loudoun Cabs. read more

On time, clean vehicle, and polite driver. Easy online reservations with a text confirmation when our driver was about to arrive. I would highly recommend this service. read more

Actual fare was about 7 bucks over quoted amount. Driver was late by almost 15 minutes, nearly missed the flight.

Excellent service. Comfortable ride. Highly dependable. I wouldn't use anyone else when I need to get there on time.

We needed transport for 5 after a fundraiser concert in Brunswick MD back to Leesburg VA (about 1/2 hour). I called ahead, and was quoted an approximate price which was within a couple bucks of what the actual cost was (roughly $65). The cab arrived 10 minutes early, and they texted me upon arrival. The vehicle was a mini van. Although it was dark, as far as I could tell it was clean. I was very pleased and will likely use this service again whenever I need a cab. read more

Great, timely service. Professional driver and clean car. But around twice as expensive (or more) when compared to Uber. I'd only recommend if you can expense the ride. read more

I used this company to get to union station in DC last weekend. Driver was early and professional, and Mike was very accommodating when I didn't know exactly what train I would return on. Great service, easy, professional, and local. I will use them again! read more

Mike was unbelievable to work with. He helped us organize rides to and from our wedding reception outside of Leesburg. After working with so many overpriced vendors with hidden fees and unresponsive communication, Loudoun Cabs made arrangements quickly and precisely. We had 6 cabs to and from our reception - all were on time, all were clean, and all were professional. Prices were a few hundred dollars cheaper than anyone else we found in the area for the same service. Don't bother with other shuttle/cab companies in the Leesburg area - go with Loudoun Cabs. read more

My taxi arrived 15 minutes early and texted me that they were waiting out front. They asked if I needed help with luggage and they loaded all of my luggage. Upon arrival they processed my payment very quickly. 30 minutes later I received a text from Loudoun Cabs thanking me for my business and said they were available to take me home when I returned from my trip. Great experience. read more

I live in Ashburn, VA. I made a reservation last night to be picked up at 7am and the cab driver was at my home at 7:15am. Someone called me at 7am to let me know that the driver was 5 to 7 minutes late and apologized. Obviously, the driver was 15 minutes late and apologized as well. I know things happen but time was of the essence and during rush hour I needed the cab at 7am not 7:15am. I want reliability with a cab company. read more

Called a few days in advance to make sure my ride would be on time. Called for a 7AM pick up and the driver was right on time. Got me to my destination without delay and was courteous the whole way. Vehicle was clean and comfortable. If I need taxi service again in Leesburg, I will definitely call Loudoun cabs again. read more

Used several times, always on time for pickup and most of the time 10 minutes early. Primarily use to travel from hone to an airport, never disappointed. Now is the only cab service I use. Top notch! read more

Terrible company. Made a reservation five days before my trip to the airport at 6 am. Got a call AT 6 am on the day of, informing me that the driver "couldn't wake up" and wouldn't be coming. Absolutely ridiculous and pathetic. read more

Great service, felt very personalized. They placed the utmost importance into timeliness. I never felt concerned about being picked up late or forgotten about. Communication was always open; they consistently kept me updated through text or call. Driver was energetic, enthusiastic and a lot of fun to talk to, great stories. Very very reliable experience, will definitely use again. read more

Mike was very professional and friendly, I strongly recommend Loudoun Cabs services. I always use them for business travel.

Used Loudon Cabs today for ride from work to Dulles. Our driver was on time, met us at the exact specified location, called us when he arrived. The cab was clean and in excellent repair...very good ride. His driving skills were excellent and he was professional and courteous. Best cab ride we've had in this area...will use them from now on! read more

I locked my keys in my car, and was going to be late for work! Gabe got here super fast, and was so accommodating when I needed to stop. Great Service! read more

Mike was terrific. He helped me arrange transportation for wedding guests from hotel near Dulles airport to wedding venue in Haymarket. He was quick to respond, reasonably priced and overall a nice guy. Cars showed up on time and guests were very pleased. Saved me substantial money instead of paying a trolley or bus to sit outside the venue for 6 hours. Mike even recommended another car service on the other side of town for my son and his groomsmen which again saved me time and money. Highly recommend Loudoun Cabs. read more