I am a Lifetime Diamond Hilton Honors member and stay at Hilton properties frequently. Because of…read morethat, I have a clear expectation for what quality hospitality and guest service should look like. No amount of renovation can compensate for poor customer service. On Sunday night (3/11), my check-in experience with Beth at the front desk was excellent. She was welcoming, professional, and genuinely focused on guest satisfaction. Despite the hotel being under renovation, she placed me in a nicely updated, quiet, and comfortable room. The renovation itself looks great. My only minor maintenance note would be a loose showerhead in an otherwise well-updated bathroom. The next morning, however, the service experience was disappointing. I arrived for breakfast around 8:10 AM, with breakfast advertised until 9:00 AM. Most of the food trays were nearly empty, and guests were scraping the bottom of the pans for meat, eggs, and potatoes. Instead of restocking the buffet, the breakfast attendant was chatting at the front desk. When I politely mentioned that breakfast was still being served for nearly another hour, the front desk associate did not offer an apology, assistance, or even basic acknowledgment. There was no "I'm sorry," no "How can I help you?" -- just a dismissive look and a quiet comment made to the breakfast attendant. The message was clear: my concern was an inconvenience. That response is the opposite of hospitality. Guests should never feel uncomfortable for asking about a service that is actively being advertised. Mornings are when hotels should be focused on supporting and delighting guests, not appearing irritated by them. Beth's service the night before demonstrated what great hospitality looks like. The morning interaction showed the complete opposite. Because of this, I chose to check out early and move to another hotel. Pros: * Excellent front desk service from Beth on 3/11 * Quiet, comfortable, renovated room * Property updates look nice Cons: * Breakfast not properly stocked * Staff focused on conversation rather than guests * Dismissive, unhelpful front desk response in the morning If I were the General Manager, I would strongly revisit how morning service and guest interactions are handled -- because service, not renovations, is what truly defines a hotel experience.

The hotel is right off the highway, which is really nice after a 6+ hours driving trip. First…read moreimpressions...extremely clean, front desk absolutely nice. Our room was very accommodating, cozy and great layout with a nice size kitchen. A sofa and desk. The bathroom was spacious and the shower was awesome! Great water pressure and spacious. Free breakfast, pool, free parking, gym facility. What's there to not love? I would highly recommend this hotel.

We stayed at the Hilton Garden Inn for a week for a youth sports tournament. The staff at Hilton…read moreGarden is top notch. JD cooks the food and is great and friendly. We prepaid breakfast which was mainly buffet-style, with one day being cook to order. Our issues are with the hotel itself which appears to be in need of renovations. On the day that we arrived, our air conditioning wasn't working and it was quite humid out. The front desk did his best to remedy the situation, but it was still unpleasant. The bathtub in our room showed a lot of signs of wear and tear. Additionally, the room has a small refrigerator but it is a refrigerator and not necessarily a freezer. Our room also did not have a safe. At night, it was also a little dark in the room as there was no overhead lighting. There seemed to be a lot of other families there that week. This means that the indoor swimming pool was continually occupied and you could hear a lot of screaming and banter.

Staff was great. We came in from DC and only stayed one…read morenight. Celebrating my sisters bday with dinner and a show. Check-in was at 4pm. We arrived at the front desk a little after 12pm. Our room was ready and I was so grateful that we had an opportunity to rest before heading to dinner and the theater. Upon entering the room, I noticed that there wasn't any water on the table BUT the little tag thingy was there. My sister told me to make sure I told someone- so I did. The young lady said that she'd make a note and I wouldn't be charged. Welp! We checked out the next day. I mentioned it again. No problem. You won't be charged. Guess what!? I was charged for 2 bottles of water that I didn't drink. I'm great that I have notifications turned on for all credit card charges. Had it not alerted me when we were almost back home, I would've missed seeing that charge. I called the hotel the next day and the charge was credited back to me. I appreciate the fast response time for the $6 charge. I would stay here again.

Had to switch rooms staff not very nice or helpful... kinda mean ... nice after every thing was…read moreover probably would not stay again unless discounter special

Our week long stay at this hotel made us feel like our second home. We were so comfortable the…read moreentire time and the convenient location was a plus. All the staff are friendly and welcoming especially Renata, she is knowledgeable, helpful, kind, and a bright light when you first enter the hotel. We will definitely be staying here in the future. 100% recommend.

Pleasant stay overall…read more Things I enjoyed: Tyler, at the front desk, was absolutely amazing! He answered all of my questions, provided me with complimentary toothpaste (of all the things to leave at home...goodness.) and helped me to find other apps that will deliver dinner to this particular hotel (shame on you Yelp for only giving me one restaurant option. And a crummy one at that!) Strong water pressure (makes getting clean so much easier and faster!) Plenty of towels and washcloths. A microwave and refrigerator in the room. Bright bedside lighting Small but efficient fitness center (although the exercise ball could've used some air) Complimentary pouches of Colgate toothpaste available at the front desk (worth another mention) Even though the hotel is close to the interstate, the highway noise was minimal and not much of a disruption. The complimentary breakfast was really good, and slightly different than ones I've had at other hotels. In addition to Belgian waffles, there's a variety of cake slices, english muffins, bagels, whole wheat toast, scrambled eggs as well as cheese omelets, assorted fruit, boiled eggs, turkey sausage patties, Canadian and regular bacon, oatmeal, granola and dried fruit, as well as a small variety of dried cereal (Raisin Bran, Cheerios, and Frosted Flakes, I think). Surprisingly, the eggs were not overcooked, and ditto for the turkey sausage. Many other hotels I've been to cook these things en masse and don't pay enough attention to the details. As a result, they're often overcooked and dried out. I was surprised and pleased to see that this was not the case here. Things I would improve: The ironing board has a very thin pad inside of the cover, which leaves imprints on clothes. No full length mirror The toiletries tray makes the hand soap almost impossible to lift off of it once it dries (thank goodness Housekeeping put it on a washcloth after cleaning my room!) The iron must not have been used in a while because for the first couple times I pressed the steam button, it emitted puffs of grit and dust. It also doesn't modulate heat very well. My supply in-room disposable paper cups were not replenished when my room was cleaned, so I had to go downstairs in order to enjoy a cup of morning tea. I was ironing a delicate fabric (on the proper setting) and was almost done when the iron unexpectedly heated up and burned my garment. Not happy about that. There's only one ice machine in the building: on the first floor across the hall from the pool. Rooms are not as quiet as I would like. You can hear other people fumbling around in adjoining rooms. Although the highway noise was not an issue, you could definitely feel it when semi trucks rolled by (a word of caution if you get rooms facing the highway side of the hotel. This probably isn't an issue on the other side of the building). It would be more convenient, as well as more economical for the hotel, and for the company, to offer individual sweeteners and stirrers in the rooms for coffee and tea, just like they do at the coffee and tea bar downstairs. The condiment packets are not reusable once opened, and if I only need sugar, the other sweeteners, creamer, and straw get wasted. If I prefer two packets of sugar, I have to open, and ultimately waste, two condiment packets. If the items are available individually, I can take as much, or as little, as I like with no waste.

For what it is, it's not bad. I think it's a bit pricey for the area that it's in. It's also part…read moreof the three Marriott hotels next to each other: Courtyard, Residence Inn, Fairfield Inn. If you haven't stayed at a Fairfield before, it's pretty barebones, but gets you through the night. They have breakfast in the morning, but no hot breakfast with the sole exception of oatmeal. Parking is free outside. Wifi is free. No concierge lounge (duh). I didn't have time to check out the gym or the pool. I liked the size of the bathroom. I didn't care for the fan setting on the air conditioner in the room. They have fridges and microwaves in each room. I'll probably try the Courtyard next time.

I've seen so many negative reviews on this place, I wonder what the hell they we're looking for or…read morewhat the hell happened to them I stayed for three nights in November 2023 and I will tell you that the only thing that disappointed me was that the room when I got there smelled like smoke A little spray of disinfectant, and that went away The Buffet breakfast although not, the biggest I've ever seen was very nice very clean and and the employees were very attentive and nice Check-in went very smooth. Check out was easier. And the room is big enough for me and my son. The bathroom was clean and big enough for both of us. Prices for a big city Hotel were very, very reasonable Overall: A-

Save your money. DO NOT STAY HERE! We reserved three rooms for three couples for one night through…read morea third-party (Hotels.com). One is the rooms assigned to us had such strong cigarette smoke odor that it was not habitable. When we requested a new room, the very inhospitable night staff person refused and said the hotel was booked. The couple had to share a room with one of the other couples. There were two towels in that room, both with stains from what appeared to be human body fluids. When we requested new towels, we were provided one by the same inhospitable staff person. The following morning, when I raised the issue with another staff person, the night staff person became very rude and behaved in a manner I've never witnessed in the HOSPITALITY industry. DO NOT STAY AT THIS PROPERTY!

This hotel was a horrible experience. The service was horrible and they were extremely racist to…read moreme and my family. Never again am I coming back.

If there was more Stars to give I would give them in a heartbeat. My fiance And I are a couple of…read morehotel goer's and we love our staycations, so we have stayed at quite a few hotels and motels around MN... With that being said i MUST say that this AmericInn hotel by Wyndham/The Mermaid entertainment and event Center here in Mounds View, MN is by far with no comparison THE BEST HOTEL that we have seen around this area. After checking into our room we ordered some food from room service that was made at The Mermaid and then brought over to our room. This place goes above and beyond with their AMAZING attitudes and their customer service. Joe brought over our food and we didn't hear him knock so he walked back over to The Mermaid and then contacted us, and from most places we would of gotten attitude and probably would of had to walk over and get our food ourselfs. NOT HERE, Joe was amazing and even though he was very busy over at The Mermaid, Joe insisted that it was ok and that he would be over shortly with it food again. LET ME TELL YA, the food we ordered was the best we had both had in a good while. I have been on a mission to find the place around here that has amazing cheese curds and till we can here I had not found anything even remotely close too amazing. THE CHEESE CURDS AND ONION RINGS HERE LITERALLY JUST BECAME #1 IN MY BOOK ARE A MUST HAVE IF YOU EVER STOP BY HERE. after eating we went exploring and checked out the gaming room that was here with so many different cool games to try out. We stopped my the bar where the bartender Sky poured us up a couple of perfectly mixed drinks. From the bar we mosied down to check out the bowling, where we happened to run into Joe (the one that brought our food) again who was running the bowling. Joe was so prompted with helping us get all checked in and shooed up and ready for bowling even With how busy it was. I'm also a person that's full of questions about places we stay, and Joe was happy to answer all my questions I had with a smile on his face. Joe was very knowledgeable and beyond helpful with everything. I know that when I plan my next event that it is going to be here and I'll be requesting Joe to be the one that helps. SHOUT OUT TO YOU JOE FOR BEING AN ABSOLUTELY AMAZING ROCK STAR AT YOUR JOB HERE! YOU SIR HAVE GREAT POTENTIAL WITH WHAT YOU DO! Now this morning we went down for the continental breakfast... YUMMM! They just only have waffles but there were eggs and bacon and sausage gravy and biscuits just to name a few. There were plenty of people down there when we went and normally that means that all the good stuff is gone except the waffles. To my extatic surprise there was still plenty of the eggs and stuff. We owe a big THANK YOU to Tammy who was the one running all over the place keeping all in line and cleaned up and stocked. She could tell when someone needed help with something and Tammy, dawning the most inviting and lovely smile ever was right there to see what she could do for us and what she could help with. Thank you so much Tammy for sharing your kindness with us while we were there!! I really can't say enough about how wonderful this stay has been here. 100% without a doubt we will be coming back here.. I recommend that anyone looking for an amazing hotel stay you need to come stay at this AmericInn hotel by Wyndham/The Mermaid I promise you, you won't be disappointed!

Relatively clean. Just dated. Certainly not a luxury place…read moreto stay. It's an economy stay at best. WiFi is spotty and the rooms need some minor repairs and updates. Not my first choice of place to stay.

The man at check in with a foreign accent was EXTREMELY rude and unprofessional. He was…read moreinconsiderate, undeserving and worse, he didn't care that there were men standing outside his property at 10 pm catcalling, when I told him I didn't want to go outside, he said "I don't care!". When I tried checking in at 130pm he told me I needed all cash or all card, when I came back, he told me "no! You're canceled!". I would not recommend this place to anyone, not even enemies. If I could give a 0, I would. The military couple before me was also disgusted and displeased, I'm not surprised. This place is well below a motel 6.

I can not say enough about this hotel. The staff were absolutely amazing and one of the best parts…read moreof my trip. The hotel is located in a great area and in walking distance to a Goodwill and a Burger King. I tried out the restaurant in the hotel my last night, but ventured out into the surrounding area the other days and nights I was there for food and shopping. There is a mall and several shopping centers withing a five minute drive of the hotel. They operate a shuttle that I used frequently. The hotel staff told me they had just ended a contract, but in spite of that they were super accommodating and offered the shuttle to me whenever I needed to go somewhere. I am not from the area, so I had lots of questions and everyone on the staff was so helpful. Jeanne helped me with restaurants, Steven/Stephen helped me find a Lynx jersey and a good place to eat breakfast, and Thomson helped me schedule my shuttle rides. Everyone was so nice!!!! i was lucky to book this hotel and to meet this amazing staff. The room was spacious and the hallways were quiet up until my last night. I started my stay on a Wednesday and left on a Sunday. Once the weekend visitors arrived the hotel was more busy and much more noisy. The staff were still helpful though. I enjoyed everything about my room. The bed was comfortable, the room and bathroom were clean, and I got fresh towels daily. I would stay in this hotel again if I were in the area.

I came on the wrong day. This place was overrun by a children's soccer convention. They were…read moreclimbing out of every corner, legit hundreds of children. The hotel is definitely older and it shows. Despite the large, upgraded room, you can't escape the dim lighting, lack of windows, broken AC, and outdated furniture/finishes. There is a large conference center downstairs and a restaurant mixed into the maze of public and private event spaces. As somebody who looks forward to pelotons at Hilton hotels, the bike here includes no proper foot cages so you either risk your safety by riding without our bring shoes to clip in. The only other hotels I've seen like this offer shoes at the front desk to check out. With so many other hotels in the area, I'll definitely try elsewhere next time.

I had a great stay here for 2 nights during a business trip…read more The place is clean and well maintained. Pros: Plenty of free parking Good location - Aldi grocery store in adjacent lot, and Walmart a 5 minute walk away. Plenty of restaurants in the area. Clean, quiet room Good gym with pullup bar and dumbbells up to 50# Free, hot breakfast Snack shop with reasonable prices Cons: No movie channels on TV The desk chair was broken and kept adjusting down when sitting on it The service was great, especially from the lady during night shift. I believe her name is Bobbietta. She made sure my stay was excellent.

In March 2020, my 3yo Boxer dog was diagnosed with a brain tumor and enrolled in a Glioblastoma…read morestudy at the University of Minnesota. The clinic recommended Home2Suites by Hilton as an option to stay when we brought Huck to town. I'm writing this review during my fourth stay in 10 months because each time I think a stay can't get better, it does. They knock it out of the park each and every time! The pet-friendly hotel is close to the University so it's perfect to take my dog back and forth between appointments. While at the hotel, there's ample outdoor space to walk your dog and there's even a large courtyard for pets to run and play. During warm weather, the hotel has a patio in the courtyard with tables and a grill. So you can enjoy yourself while your pupper does too. There's also an indoor swimming pool. Rooms are large, roomy, comfortable and best of all, clean! The kitchen area has a full size refrigerator, dishwasher, and microwave. Cooktops with skillets are also available. Ample dishes and flatware are stocked in the rooms. Paper towels, dish soap, etc. too. Each room also has a couch and table. I can't say enough good things about the employees. From the moment you walk in you're greeted with a smile and a helpful attitude! On this most recent visit, my dog was scheduled for a second brain surgery and the front desk team gave me a "get well" card for him. The next day they generously gave my a huge gift bag of treats and toys for Huck to enjoy, which was amazingly thoughtful. I'm a pretty picky person and like to call myself a "service snob." But there's nothing this hotel needs to improve because they already to everything right. I whole-heartedly highly recommend this place to anyone looking for a pet-friendly hotel near the University.