We stayed at the Hilton Garden Inn for a week for a youth sports tournament. The staff at Hilton…read moreGarden is top notch. JD cooks the food and is great and friendly. We prepaid breakfast which was mainly buffet-style, with one day being cook to order. Our issues are with the hotel itself which appears to be in need of renovations. On the day that we arrived, our air conditioning wasn't working and it was quite humid out. The front desk did his best to remedy the situation, but it was still unpleasant. The bathtub in our room showed a lot of signs of wear and tear. Additionally, the room has a small refrigerator but it is a refrigerator and not necessarily a freezer. Our room also did not have a safe. At night, it was also a little dark in the room as there was no overhead lighting. There seemed to be a lot of other families there that week. This means that the indoor swimming pool was continually occupied and you could hear a lot of screaming and banter.

Staff was great. We came in from DC and only stayed one…read morenight. Celebrating my sisters bday with dinner and a show. Check-in was at 4pm. We arrived at the front desk a little after 12pm. Our room was ready and I was so grateful that we had an opportunity to rest before heading to dinner and the theater. Upon entering the room, I noticed that there wasn't any water on the table BUT the little tag thingy was there. My sister told me to make sure I told someone- so I did. The young lady said that she'd make a note and I wouldn't be charged. Welp! We checked out the next day. I mentioned it again. No problem. You won't be charged. Guess what!? I was charged for 2 bottles of water that I didn't drink. I'm great that I have notifications turned on for all credit card charges. Had it not alerted me when we were almost back home, I would've missed seeing that charge. I called the hotel the next day and the charge was credited back to me. I appreciate the fast response time for the $6 charge. I would stay here again.

Took about 30-35 minutes from airport. Picked based on location of where I needed to go but not a…read morelot around it. It is not country but rather right next to the highway. Several truckers parked in lot which I did not expect. Glad there is a gas station and Quiznos in parking lot. Checkin was exceptional with friendly and accommodating service. I had just traveled all day and asked for bottled water which she happily provided. Room is nice and large. Cleanliness 7/10 - needs wipe down of doors, faucets, buttons, outlets etc. A deep clean would make a big difference. Bathroom is small and frustrating. Door opens right into the toliet so you cannot sit down without shutting door and having right in front of you. Bed is very comfortable but has very small pillows. Not traveling with children but the water slide would be an attraction for kids. Free breakfast is appreciated. Fair for the rate ($130 ish)

Clean, easy, no frills hotel, good for business…read more I've stayed at this hotel many times on business trips to MN and most of the time I have had a good experience. The staff are very inconsistent tho and some visits I do encounter staff with bad attitudes. The main pluses for this place are: - complimentary breakfast - comfortable beds - complimentary shuttle to nearby businesses - clean gym facility The location is definitely not that great with only 2 restaurant next door. And very far from the airport or downtown or any main attractions.

I am a Lifetime Diamond Hilton Honors member and stay at Hilton properties frequently. Because of…read morethat, I have a clear expectation for what quality hospitality and guest service should look like. No amount of renovation can compensate for poor customer service. On Sunday night (3/11), my check-in experience with Beth at the front desk was excellent. She was welcoming, professional, and genuinely focused on guest satisfaction. Despite the hotel being under renovation, she placed me in a nicely updated, quiet, and comfortable room. The renovation itself looks great. My only minor maintenance note would be a loose showerhead in an otherwise well-updated bathroom. The next morning, however, the service experience was disappointing. I arrived for breakfast around 8:10 AM, with breakfast advertised until 9:00 AM. Most of the food trays were nearly empty, and guests were scraping the bottom of the pans for meat, eggs, and potatoes. Instead of restocking the buffet, the breakfast attendant was chatting at the front desk. When I politely mentioned that breakfast was still being served for nearly another hour, the front desk associate did not offer an apology, assistance, or even basic acknowledgment. There was no "I'm sorry," no "How can I help you?" -- just a dismissive look and a quiet comment made to the breakfast attendant. The message was clear: my concern was an inconvenience. That response is the opposite of hospitality. Guests should never feel uncomfortable for asking about a service that is actively being advertised. Mornings are when hotels should be focused on supporting and delighting guests, not appearing irritated by them. Beth's service the night before demonstrated what great hospitality looks like. The morning interaction showed the complete opposite. Because of this, I chose to check out early and move to another hotel. Pros: * Excellent front desk service from Beth on 3/11 * Quiet, comfortable, renovated room * Property updates look nice Cons: * Breakfast not properly stocked * Staff focused on conversation rather than guests * Dismissive, unhelpful front desk response in the morning If I were the General Manager, I would strongly revisit how morning service and guest interactions are handled -- because service, not renovations, is what truly defines a hotel experience.

The hotel is right off the highway, which is really nice after a 6+ hours driving trip. First…read moreimpressions...extremely clean, front desk absolutely nice. Our room was very accommodating, cozy and great layout with a nice size kitchen. A sofa and desk. The bathroom was spacious and the shower was awesome! Great water pressure and spacious. Free breakfast, pool, free parking, gym facility. What's there to not love? I would highly recommend this hotel.

Stayed 6/27-6/28 RM 411. Pros: Room was clean and spacious…read morefor a family of 5. Walking distance of gas station and target. Driving distance of super rink. Cons: breakfast was minimal. day two the oatmeal was soupy. when using one of the side entrances, we noticed someone dropped a bag of a lot garbage from alcohol bottles to take out food. it was outside and inside the hallway, so we mentioned it to the front desk, and the lady working didn't seem interested. She had zero intentions to clean it up, and we just mentioned it because with a Marriott branding, they usually hold higher standards. Pool was tiny, 5-person max. At check out, the lady at the desk at 9am said I would have a receipt emailed to me. I still have yet to received it over 24hrs later. I have a random $25 charge on my card. Not happy - won't be returning any time soon.

Around 4 AM on June 3, 2026, I was awakened by itching on my inner arms, and upon further…read moreexamination, I had bites on my inner arms. Upon reporting this to the Manager, Samantha(who didn't bother to take pictures or say she was sorry). She changed my room, but I had to get a cart, pack up everything I had unpacked without any help, and wheel myself and my belongings to another floor. After waiting more than 24 hours for Samantha to get back to me, I had the front desk get a hold of her because I was agonizing over whether it was bed bugs and didn't want to take them home. Her response was, "Oh! I forgot to tell you we didn't find any bed bugs". At that point, I sent the pictures of my bites to a Dermatologist who said it was definitely an insect bite of some kind. Samantha said the bites didn't come from the hotel bed, and she is a LIAR. Her callous disregard, appalling lack of integrity, and customer service are inexcusable. It shouldn't bear the Marriott name. I have stayed in hotels all over the world and never received this kind of treatment. Beware of Springhill Suites Marriott in Arden Hills Minnesota and its manager Samantha.

The door lock for our room had trouble opening the entire trip. We mentioned it to the front desk…read moreearly in our trip and all they did was exchange the key cards for new ones, which didn't make any difference. Legitimately we'd have to put the key card in the door lock 15-20 times before it would turn green and unlock. Our room had 5 smaller than expected pillows on the king bed and four of us staying in the room. The kids each took one for the sleeper sofa, leaving my wife and I with three when we normally use two each at home. I went down to the lobby to ask for an extra on our first night and was told they didn't have any extras. In the entire hotel. How odd. The king bed wrecked my back. It was so uncomfortable that I couldn't move for the first 20 minutes on the second morning. The other two mornings weren't as bad, but it hurt a lot. Weirdly, the comforter felt and sounded like a plasticky material. The continental breakfast was underwhelming at best. Most items were running low at all times and the only two "hot" buffet items were thin pieces of Canadian bacon and lukewarm egg patties. On our second to last day, a sheriff was going up to the fourth floor as we were attempting to go down to leave for breakfast. As we were exiting the hotel, two more sheriffs walked in and moved towards the elevator. When we pulled out of the parking lot, another sheriff SUV pulled in. Finally, as we turned onto the main road, another sheriff was getting off the highway and in the rearview mirror I could see their car turn towards the hotel. I don't know what happened, but it doesn't surprise me. It wasn't all bad. The kids enjoyed the water slide and the pool, the location is convenient with stores and restaurants nearby, and the price wasn't horrible. As stupid as it sounds, I was also impressed with how quickly the water heated up in the bathroom sink. None of that would get me to stay here again.

My family and I stayed here over the weekend for a staycation. Stay was very nice. Front desk and…read morepool slide operator staff stay were very kind and friendly. Our rooms were clean and nice. Price was fair as well. Continental breakfast was included with our stay and we enjoyed that. They offered a variety of juices, cereals, bagels, fruit, make your own waffles, sausage, and eggs. Can't go wrong. The pool was our favorite part and we definitely utilized it as much as we could. The waterslide was awesome! I highly recommend this hotel alone for the waterslide. Note: there are hours of operation and periodically, short breaks are taken. Our only feedback for improvement was the keycard not working on and off. We had to keep going to the desk to get new cards for our room. Kinda inconvenient, but nothing too terrible. We've decided we will be back in the future for another staycation. Thank you, Comfort Inn & Suites for a lovely stay. Kimberly at the front desk was SO nice and just makes for a great experience; your customer service skills did not unnoticed.

This hotel was a horrible experience. The service was horrible and they were extremely racist to…read moreme and my family. Never again am I coming back.

If there was more Stars to give I would give them in a heartbeat. My fiance And I are a couple of…read morehotel goer's and we love our staycations, so we have stayed at quite a few hotels and motels around MN... With that being said i MUST say that this AmericInn hotel by Wyndham/The Mermaid entertainment and event Center here in Mounds View, MN is by far with no comparison THE BEST HOTEL that we have seen around this area. After checking into our room we ordered some food from room service that was made at The Mermaid and then brought over to our room. This place goes above and beyond with their AMAZING attitudes and their customer service. Joe brought over our food and we didn't hear him knock so he walked back over to The Mermaid and then contacted us, and from most places we would of gotten attitude and probably would of had to walk over and get our food ourselfs. NOT HERE, Joe was amazing and even though he was very busy over at The Mermaid, Joe insisted that it was ok and that he would be over shortly with it food again. LET ME TELL YA, the food we ordered was the best we had both had in a good while. I have been on a mission to find the place around here that has amazing cheese curds and till we can here I had not found anything even remotely close too amazing. THE CHEESE CURDS AND ONION RINGS HERE LITERALLY JUST BECAME #1 IN MY BOOK ARE A MUST HAVE IF YOU EVER STOP BY HERE. after eating we went exploring and checked out the gaming room that was here with so many different cool games to try out. We stopped my the bar where the bartender Sky poured us up a couple of perfectly mixed drinks. From the bar we mosied down to check out the bowling, where we happened to run into Joe (the one that brought our food) again who was running the bowling. Joe was so prompted with helping us get all checked in and shooed up and ready for bowling even With how busy it was. I'm also a person that's full of questions about places we stay, and Joe was happy to answer all my questions I had with a smile on his face. Joe was very knowledgeable and beyond helpful with everything. I know that when I plan my next event that it is going to be here and I'll be requesting Joe to be the one that helps. SHOUT OUT TO YOU JOE FOR BEING AN ABSOLUTELY AMAZING ROCK STAR AT YOUR JOB HERE! YOU SIR HAVE GREAT POTENTIAL WITH WHAT YOU DO! Now this morning we went down for the continental breakfast... YUMMM! They just only have waffles but there were eggs and bacon and sausage gravy and biscuits just to name a few. There were plenty of people down there when we went and normally that means that all the good stuff is gone except the waffles. To my extatic surprise there was still plenty of the eggs and stuff. We owe a big THANK YOU to Tammy who was the one running all over the place keeping all in line and cleaned up and stocked. She could tell when someone needed help with something and Tammy, dawning the most inviting and lovely smile ever was right there to see what she could do for us and what she could help with. Thank you so much Tammy for sharing your kindness with us while we were there!! I really can't say enough about how wonderful this stay has been here. 100% without a doubt we will be coming back here.. I recommend that anyone looking for an amazing hotel stay you need to come stay at this AmericInn hotel by Wyndham/The Mermaid I promise you, you won't be disappointed!

Nice hotel. Greeted by polite efficient staff. got booked in, lugged all my stuff to the second…read morefloor and the keys didn't work. I left my luggage up there and went back to the desk, got it fixed. Room is nice and clean. the walls are a bit thin. gentlemen next door was on the phone slot, assuming since I only heard one person talking. couldn't make out the conversation except for the F bombs and S word he used a lot. now I can cuss with the best of them and this did not offend me, but I can see others finding this horrible, especially if you have small children. I went to bed and I couldn't figure out how to get the curtains to be dark. the brown ones didn't move. so I tried to go to bed, but i pretended like I was in Alaska where its sunny for 6 months, I guess that gives me a reason why I live in Iowa. so I got some ingenuity and got out a spare blanket. which by the way is like sand paper, and the hangers with clips and created a makeshift room darkening blind. Then when they came to clean the room, they pulled the actual blinds that were hidden behind the sheets. now I feel really stupid! The breakfast was pretty decent eggs, sausage, pancakes, and everything else you would find on a continental breakfast. I just wish it started before 630. I work at 6, so I didnt utilize the breakfast much. I didn't take advantage of the pool or the exercise room. overall it was a good experience. i just hope they give me extra points for going green the one day. I'd stay there again, especially now that i know how to run the curtains. they have a restaurant that is attached to the hotel, but i dont think is affiliated, it was ok, but it was so convenient. Parking out front was not a problem. i was there monday to thursday.

Whaaah the weather is sooo gorgeous and no outdoor hangouts except two benches. Guess that is the…read more"EXPRESS" difference. Absolutely no hang out, out of doors and tailgating was not an option for this group. LOL! Their breakfast is an okay spread and as expected. Ice ma-chine is only on every other floor. You roll the dice. King room is the way to go if two beds aren't needed. The couch and chairs came in very handy for the impromptu get together in our room, but the typical fridge is typical hotel offering of only 2 cubic foots. The Kurig upgrade was the most appreciated. A stop at the Target down the road kept us in happy caffeine during our stay. We ended up hitting the cleaning lady in the hall for extra thermal cups. No Express check out offered at this Holiday Inn Express? Isn't that odd with an express-ive name? Like uh??

Booked this hotel through our USAVolleyball association and stayed 6 nights. They only clean our…read moreroof on the first day and three days past by still no one came by to clean. Requested through front desk on 2nd day and 3rd day until my patience ran out and had to stressed with temper through front desk and follow up with 2 calls while I was at convention center to make sure that I do not return back with room filled with trash and without any new towels. So they came to clean on the 4th day and nothing after that. They however did came in to pick up the dirty towels left on the floor and during my entire stay , the floor are not once swept or vacuum. Do not recommend this place unless you are ok with them not taking out trash and sweep the floor and the worse service as no one here want to assist you.

Gotta love a dog friendly hotel! They were very welcoming to me and my little buddy! And their…read moredoggie fee is only $25. This place is nice for the price point, so I'll definitely keep it in mind again for the next time I'm in town.

I had a great stay here for 2 nights during a business trip…read more The place is clean and well maintained. Pros: Plenty of free parking Good location - Aldi grocery store in adjacent lot, and Walmart a 5 minute walk away. Plenty of restaurants in the area. Clean, quiet room Good gym with pullup bar and dumbbells up to 50# Free, hot breakfast Snack shop with reasonable prices Cons: No movie channels on TV The desk chair was broken and kept adjusting down when sitting on it The service was great, especially from the lady during night shift. I believe her name is Bobbietta. She made sure my stay was excellent.

In March 2020, my 3yo Boxer dog was diagnosed with a brain tumor and enrolled in a Glioblastoma…read morestudy at the University of Minnesota. The clinic recommended Home2Suites by Hilton as an option to stay when we brought Huck to town. I'm writing this review during my fourth stay in 10 months because each time I think a stay can't get better, it does. They knock it out of the park each and every time! The pet-friendly hotel is close to the University so it's perfect to take my dog back and forth between appointments. While at the hotel, there's ample outdoor space to walk your dog and there's even a large courtyard for pets to run and play. During warm weather, the hotel has a patio in the courtyard with tables and a grill. So you can enjoy yourself while your pupper does too. There's also an indoor swimming pool. Rooms are large, roomy, comfortable and best of all, clean! The kitchen area has a full size refrigerator, dishwasher, and microwave. Cooktops with skillets are also available. Ample dishes and flatware are stocked in the rooms. Paper towels, dish soap, etc. too. Each room also has a couch and table. I can't say enough good things about the employees. From the moment you walk in you're greeted with a smile and a helpful attitude! On this most recent visit, my dog was scheduled for a second brain surgery and the front desk team gave me a "get well" card for him. The next day they generously gave my a huge gift bag of treats and toys for Huck to enjoy, which was amazingly thoughtful. I'm a pretty picky person and like to call myself a "service snob." But there's nothing this hotel needs to improve because they already to everything right. I whole-heartedly highly recommend this place to anyone looking for a pet-friendly hotel near the University.