So new....it doesn't show up on Google Maps of the area....but we found it, nonetheless. (Area immediately surrounding the motel - located conveniently right off I-65 - is undeveloped and not yet landscaped.) Registration - arrival was smooth and seamless. ALL my info was already stored in their system, so I only had to show photo ID. Congenial and friendly staff. And....upon entering the room, we discovered a personalized (name) greeting on the large-screen tv. Nice. We found the hotel to be very clean...but not necessarily clean-smelling. That is, there was a strong and pervasive aroma-fragrance throughout that reminded me of sanitizing or cleaning fluids. I was ok with it, but my wife was more uncomfortable inasmuch as it aggravated her allergies. Our room was quiet and very spacious! Beds were comfortable - and each had three pillows each...enough to squish and cuddle if you like. Bathroom (accessible) was quite nice with plenty of hot water and good pressure. Shampoo, soap, conditioner were all supplied and the there was a fold-up seat against the wall for handicapped guests. Only drawback that we found was the air flow from the heater/AC mounted under the window. While temperature and fan speed could be regulated, the direction of the air could not. Thus, it blew directly onto-over the closest bed to the unit. (I ended up shutting it off during the night and the room still stayed very comfortable.) There were lamps scattered around the room, but none directly overhead, so it was inconvenient to sit and read. The sofa-bed was very deep and hard...so sitting and reading there wasn't convenient for reading either. read more

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Best thing about this hotel - New and Clean Worst things - staff was rude and disrespectful, I slept like absolute shit because of the paper thin walls. I could hear the kids in the next room playing till 1am, I was then awoke every other 30 minutes by the screening air conditioning when it kick on and off. I finally just decided to be hot and turn it off. Then I was woke up again a 6am to doors slamming and toilet flushes. I tossed and turned for another hour or so m, it was a horrible night sleep. But whatever, I'm a trooper. My kids said they slept good.... So we go down to breakfast. I might say this is normally their favorite part of staying at a hotel. I pick hotels that have a free breakfast. We arrive down stairs at the breakfast bar at 8:25, 35 minutes before close. There was nothing left, no eggs, no bacon, no spoons, no forks, no coffee cups, absolutely a demolished bar with trash and shit all over the counter. Looks like they stocked it at 6am and then left. I could not find a kitchen staff to ask for a spoon so my kids could eat the only thing left. Cereal. I was able to get ahold of a very rude manager, she gave me a fork, cause they were out of spoons and a coffee cup. I asked about bacon and eggs and she said they are not making any more and we can have cereal or oat meal. I will never come back here. Yes the hotel is new and the rooms are clean.... But the service and the paper thin walls are horrible. read more

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Staff is friendly and helpful. Clean, quiet, plenty of room, comfortable bed, decent amenities. Pet friendly $75. Breakfast left something to be desired. Would stay there again. read more

Both the sales "manager" and valet attendant were rude and unprofessional. Woke up on Sunday morning to take a shower and the water was off in the entire building. No housekeeping service on Saturday. And I am pretty sure they drove my Mercedes around the city Saturday night!! Seeing as though they did not tag my key nor list it in the system as they had it but listed as "out with customer" run from this place! It is a complete disaster!! read more

Sometimes appearance isn't what it seems. The hotel is beautiful from the outside and in the lobby, but that's it. I had high expectations for this hotel considering its age and not that old. I am extremely disappointed with the cleanliness, lack of basic services, extremely poor breakfast options, and the absence of front desk employees. It was great to be recognized and thanked upon check in by the desk agent for being an Ambassador Elite Member, but beyond that, status meant nothing. The first room I was given was room #402. The room was not properly cleaned. The carpet had not been vacuumed and there were a lot of dead bugs on the window seal. The sofa pillows were stained so bad and extremely dirty, I had to turn them over. I went down and requested a vacuum. They came up and vacuumed the carpet withing 15 minutes of my request. The next morning, I found several live bugs crawling on the wall in the closet. I immediately removed all my clothes from the closet. I brought my concerns to the morning desk clerk around 6:45 AM and I requested another room. He did not seem to care much (even after showing him photos of the bugs) and told me "When I return in the evening, let the desk agent know and they will try to find me another room. When I arrived back later in the evening after work, I expressed my concerns again to the front desk clerk and requested another room. She did not seem so happy with my request. After showing her the photos of the bugs, her words were "oh, that's just lady bugs". I don't care what kind of bugs they are; I didn't want them in my room. She gave me room #113 right next to the mechanical room. This room was very noisy, especially around 4:00 - 4:30 AM when the breakfast attendant arrived. Every morning, I could hear was doors slamming as she or someone else went in and out of the mechanical room. Also, the conversation between her and others was very loud. I did not sleep much. This room was also not properly cleaned. There was a used coffee on the counter and a used single serve coffee k-cup in the coffee maker. The lock / door handle had a malfunction and entering and exiting the room was extremely difficult. To get in and out of the room, I had to turn and lift on the door and handle at the same time. The tiles are coming off the wall in the bathroom. The iron had black stuff caked to it, therefore, I could not use the iron. I guess the icing on the cake was, I stayed a total of 5 nights, and never received housekeeping service. Somone did come into the room and leave fresh towels, but did not remove the dirty towels, nor did they do a room refresh. Breakfast was the worst that I have ever experienced at Springhill Suites. First, the eggs looked horrible, under cooked, and piled so high, the quality sucked. No regular milk for cereal. As an Ambassador Elite Member, I am disappointed with the lack of attention to the basic needs of the guest. read more

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I can't say enough about my stay here at Springhill Suites by Marriott. The staff was so friendly and accommodating. Our room was clean to perfection. My only issue was the location of the shower head. They definitely didn't think of short people when they designed the shower. I had a great nights sleep. The bed was so comfortable and cozy. The check-in and check-out process was less then 5 minutes. read more

SAFETY VIOLATIONS! I can only speak for the safety issue my family experienced this past weekend. After checking in around 4:30 pm, leaving at 7 pm, and returning around 10 pm someone removed the small piece of glass that plugs the peep hole in the door. As soon as I noticed we quickly left the room and went to the front desk to report the safety violation. They asked if I wanted someone to plug it for me instead of recognizing and correcting the safety issues. No one cared to find out why there was a hole in the doorwhere I was suppose to lay my head and close my eyes with my 4 year old. There was no concern for my family's safety and we were basically given the option to stay in the same room because there were no available rooms. Didn't call to check another hotel it's almost 11 pm and the only thing we were told was "hope you find somewhere else to stay, sorry". I called the 800 # for assistance and was given the same response, "hope you find somewhere else to stay, sorry" I was also told that most of the doors are damaged in the building. Definitely reported them to the proper building inspector/authorities. Already emailed every news station...if anyone needs a story to cover, contact me...Williams.lakimberly@gmail.com see pic read more

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Hotel does not have local channels on their tv (CBS,NBC,ABC, FOX). Front desk personnel says hotel does not subscribe to those channels. What a way to save a $! And during football season too. Will not be staying here again. read more

My husband and I stayed in this hotel in October of 2023. We were in the area for 8 nights for an event. We'd stayed in this hotel a couple of times for the same event many years ago shortly after they opened. Our prior experiences at this hotel were excellent. Fast forward to October of 2023...a couple of major issues, and the second issue resulted in our immediate departure to find another hotel for the remainder of our stay. First, the paperwork for our reservation stated we would receive housekeeping every other day. However, when we arrived, the desk clerk stated we would receive housekeeping every three days. We were given an option to lay our dirty towels outside the door and request clean towels at the front desk on days we would not get housekeeping services, and we received inconsistent amounts of towels when we exercised that option. On the third day, my husband talked to a staff member early in the day and was assured that housekeeping would be done that day. As of the evening of the third day, there was no housekeeping done. I called the front desk and was told that we would not get housekeeping until the next day; and the person was somehow trying to make the fourth day sound like the third day. The second major issue was discovered on the fourth day when I saw a bug on a pillow that was on top of the air conditioning unit in the room. I wasn't sure what type of bug it was, and I put it in a plastic cup to show the front desk clerk. Before we went to show the bug to the clerk, my husband picked up the mattress on the bed, and we saw the carcasses of many bugs under the mattress. The area under the bed was filthy. It had the bug carcasses, hair, food particles, such as peanuts - all in between the mattress and box spring. I picked up one of what I thought was a bug carcass and took it to the bathroom to look at it under better light when I discovered it was not a carcass but a live bed bug! I was horrified. So, without sitting down in the room again, we packed up all of our belongings, placing everything that wasn't needed for the rest of the week in large trash bags (fortunately, my husband had some bags in his work truck). We ended up throwing away our plush travel blanket and a favorite snuggy that I kept on the bed. When we got home, it took a few days to properly wash everything since I left everything outside while washing short loads in hot water - twice each load. I bought two different kinds of bed bug sprays as well and treated all of our luggage, my vehicle, and our laundry room out of precaution. The hotel credited one day of the four nights we stayed in the hotel. Marriott Corporate gave us some points that were enough to cover a portion of one night's stay in a hotel like this one. We certainly thought we should have been credited for the entire stay. The hotel manager admitted they should have serviced our room every other night; however, that point was moot because of the bugs. It was just a very bad experience compared to probably hundreds of nights we've stayed in Mariott hotels. The management did nothing to help us find another hotel. We were very blessed to get a room at the Courtyard Mariott nearby where the difference in the room and staff were like night from day. We will not stop staying at Spring Hill Suites because of this experience, but we will certainly never step foot in this Spring Hill Suites again. read more

not a great location, too expensive, the rooms were subpar...the kind of place ypu pull into when you need to sleep for a few hours so you don't wreck. read more

Excellent hotel: very clean and new, exceptionally friendly staff, free hot breakfast and coffee in morning that is well staffed and quickly replenished. Highly recommend. read more

Very noisy hotel right next to a busy highway trucks making noise all night. Hotel has a bad smell. My room had crack in floor of bathroom. When you check in they are very accusatory, warning you not to make a mess in your hotel room. There are a lot better choices for hotel in the area. read more

My brand new mavic mini that was stored inside of a leather looking wallet carrying case was taken from inside of a backpack in the room. Upon check in, the woman at the reception desk didn't even greet my brother and I. She asked if my brother and I are checking in two rooms oddly. After the first night, our room was not cleaned even though we didn't have a decline of service or privacy on the door. After the second night, I requested that our room was cleaned. At no time did I ever see any regular maid service you normally see at a hotel. This appears to have been a special request to get someone at the hotel to clean the room. Unfortunately, my brand new Mavic mini drone stored inside of a leather looking wallet or carrying case was taken from inside of a back pack that cost $400. It pains me to write this as there are good people working here especially the nice lady that works in the morning buffet area. read more

Friendly late night/early morning staff. Very nice building. Has a really high end feel. Hotel is cozy and relaxing. Parking is my only complaint. read more

I'm conflicted on this review because I initially had a great impression of this hotel. The front desk clerk was friendly when I checked in, and the room was clean and comfortable. The breakfast was typical/decent. The hotel employee who was checking things at the breakfast each morning I was there was friendly and professional. My problem arose two days after checking in when housekeeping "cleaned" my room. I do not wish to have my room serviced in hotels so I always indicate this as well as place the "Do Not Disturb" sign on my door. However, the room did not have a sign for the door so I assumed the hotel (since it's relatively new) must have opted for eco-friendliness and utilized the app only (which is where I indicated no housekeeping since that was an option). I also quickly looked around on the first floor and didn't see anyone else with DND signs on their door that morning so I left and went to my all-day meeting. Upon return to the hotel, I noticed my bed had been made which was a bit irritating given I specifically chose the "no housekeeping" option in the app. Upon further inspection, I noticed the trash cans hadn't been emptied, and the dirty towels were not taken, but they were replaced with new towels. I thought this was odd, but shrugged it off. Then, I noticed a plastic bag of items was missing (but the Oreo cookies that were in the bag were sitting on the counter). Weird. Had the cookies not been still there AND the trash been emptied, I would have assumed the bag was accidentally thrown away even though it was sitting on the counter. In the grand scheme of things, this wasn't a big deal because all that was in the bag was a toothbrush, toothpaste, and panty liners that I purchased upon arrival in Prattville. I immediately went to the front desk and explained what happened, and while the gentleman gave me two toothbrushes and three toothpaste packets as well as 3 pads (which aren't the same as panty liners so were useless to me really) there was no apology provided. He told me they can't see what's in the app so I was then puzzled because why would I have an option to select "no housekeeping" if the hotel can't see what I select? Also, why is there not a DND sign in the room?! This whole exchange was bizarre to me! He was a bit nonchalant about the whole thing which made me wonder if this wasn't the first time it'd occurred. Additionally, another employee wondered if my room was cleaned by the "new girl who'd only been there about 2 days", but the gentleman shook his head no. Again, he was a bit too relaxed about basically theft of a guest's belongings. It was a few dollars worth of items, BUT what if the items were more expensive? Theft is theft, and I wouldn't want my employees taking items from guests' rooms. As I mentioned, I thought the hotel facilities were nice, and I was thinking I'd stay in this same hotel when I return for my next business trip in the area, but sadly, I will look elsewhere because of (1) the theft, (2) the lack of apology for the theft, (3) the ability to select "no housekeeping" in the app that's not translated to the hotel, (4) the "interesting" way the room was "cleaned", and (5) the lack of the DND sign in the room. Had (1) not occurred, (2)-(5) would not have even been large enough concerns to report to the hotel. Sadly, (1) did occur, and the response was unacceptable. I like to remind people that first impressions are sometimes the only impression, and while I am an extremely understanding individual, the next person may not be as "nice" as I was about theft of one's items. read more

We enjoyed a wonderful stay! Across the street from the Equal Justice Initiative's Legacy Museum, the location is fantastic. Easy access to historical sites, dining options and the minor league Montgomery Bisquits ballpark. The building is an old warehouse, the hotel design expertly incorporated these elements to create an interesting and welcoming space. Our room was large, clean and well appointed. The continental breakfast and dining space was the best we have experienced in a Marriott property. The staff was exceptionally kind and helpful. Very clean, modern, and way more than we expected. Street parking was free on the weekend! read more

It was my first stay at this property and I was a little apprehensive. I've stayed at many Springhill Suites before but not this one. I usually avoid hotels right off the interstate but this location was too perfect for my needs. At first I received a tepid welcome from a less than gregarious front desk person. Later I found out that this was a maintenance guy and not the usual host. I've become accustomed to Marriott hotels ignoring elite members benefits so I won't go into that here. The property was new, clean, and beautiful. My room was very well appointed and comfortable. Although the staff at first seemed a bit indifferent, I soon found them warm, friendly, and helpful. I didn't try the breakfast (I never do) but it looked fresh and plentiful. This is everything I want and need from this type of hotel. I will be staying here again. The only way it could have been better would be a bar in the lobby. read more