I'm disappointed with the customer service experience regarding our reservation at this property. My family was traveling home from Florida to Louisville, Kentucky, including my 86-year-old aunt and several children. We originally booked this SpringHill Suites location as our overnight stop. As our drive progressed, we realized we could safely make it farther up the road, so we booked another SpringHill Suites by Marriott location instead. We did not cancel our trip, switch to a cheaper hotel, or take our business elsewhere -- we intentionally stayed loyal to the Marriott brand and paid for another Marriott property. I completely understand that we booked a prepaid rate with restrictions, but I reached out asking if they would consider a goodwill exception since Marriott still received our business. The initial response simply repeated the cancellation policy. I politely explained the situation further and asked for reconsideration, but I never received a follow-up response. Policies are important, but so is customer service. Sometimes taking care of a loyal customer and looking at the full circumstances is what separates an average experience from a great one. A simple acknowledgment or willingness to help would have gone a long way. Unfortunately, this experience left us feeling like the reservation policy mattered more than the customer relationship. read more

We had a great stay here. The room was spacious clean and comfortable. The two queen beds worked well for my husband and I and our daughter had her own space. It was within walking distance to a variety of restaurants and stores which was perfect. The morning breakfast was good and the place was up to date and pleasant. We'd be happy to come back again. read more

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We typically stay at another hotel whenever Tifton is our halfway stop to Florida, but this last trip that hotel had a massive jump in price so we switched to Springhill and are super happy! Not sure if every room is the same, but keep in mind that these rooms are very long and narrow. This makes the placement of the bathroom between the beds (sliding door) so if you're sharing with friends it could make for some awkward moments. Beds were super comfy, clean and the staff were very kind. We opted not to eat the breakfast but walked across to Starbucks. Would absolutely stay here again! read more

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In brief, no television reception, nearly inedible food at the breakfast bar, multiple plumbing problems, we'd have had a more enjoyable stay elsewhere. Perhaps July isn't a good month for travel, but I can't say they were even close to being booked. The staff were very hospitable, rooms clean, but apparently more maintenance and supervision are needed. They've lost my business, as this isn't the first time. At some point, the "we're sorry" fails to appease. Time to move on. read more

So many good reviews for this place and after our stay we see why! Very friendly and professional staff who really care about their hotel and the people that stay here. Kept. Very clean and I was surprised to learn that it was 3 years old. Looked brand new. Check in was quick and we were off to our room. Room was laid out really nice. Modern look and feel. We hung out at the bar for a bit and had a great time. Tina was so fun and made some good drinks! We will put this on our list for our stops when traveling to and from north Georgia read more

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Our return from Orlando was taking longer than expected because my daughter and her team finished third at AAU Nationals (bragging on my girls). We decided to stop in Tifton and this hotel was new and a Marriott property so we went with it. This property was very nice and the staff was covert friendly and accommodating. We got a card for a free wine or beer when we checked in. The room was very clean and the hotel was pretty crowded but also very quiet. Free breakfast from 0600-1000 in the morning is always a plus. I will try to update with pictures n the morning. read more

This hotel is brand new and beautiful! We love the little design details chosen for the room. The extra wide sofa was quite comfortable for a quick afternoon nap. There is also a walk-in closet, which is quite rare. Really liked the sliding bathroom door. Another plus is that the Tesla superchargers are practically in the parking lot! The lady that checked us in was super nice and helpful. She let my son use the meeting room for a scholarship interview. read more

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We stayed here one night, and the location is awesome right off highway. Plus, there is lots to eat and gas stations. So thats awesome. The room could have been a little cleaner, but overall, it was not bad. Nice hot shower and an ok bed for a night's rest. Will say it needs more hooks and sink space in the bathroom read more

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We have stayed in Springhill Suites many times but this time we were so DISAPPOINTED‼. The hotel is renovating and it is not a great one. The ac that is being installed runs constantly 24-7 and cannot be shut off. I for one can't sleep if there is any light or noise. Seversl other people were complaining about it also. Also the bed is about 6 inches away from the bed. We ask for a refund and found another hotel. I don't recommend anyone staying there‼. read more

SpringHill Suites by Marriott Tifton - Spouse trying to shut the AC off. - Hotels Near Me - Tifton, Georgia

We were simply blown away by this Marriott offering! We were on our way home from a dream vacation in South Florida and decided to stop here to break up our drive. I was so skeptical but there weren't many choices in Tifton. I was so wrong! The suite was spacious, scrupulously clean, well-appointed, and so comfortable. The West Elm furnishings were so attractive, but we were most impressed by how clean and well-maintained the hotel was. We also found a great restaurant in town, which truly made this a fun stay instead of just a night on a long road trip! read more

Great Hotel. Friendly staff, clean and spacious rooms. Breakfast was easy and delicious.

If the point of staying in a hotel is sleeping, then this hotel is a fail. I went to great lengths to get a quiet room away from I-75 and the elevators. Everything was going fine until ready for bed. We tried to turn off the a/c unit which was blowing loudly. We couldn't seem to get it turned off at the thermostat or the wall unit itself. I called down to the front desk and was informed that a dehumidifier ran constantly and could not be turned off. She said it should sound like a bathroom exhaust fan. This 'bathroom fan" is about 3 feet from my bed. My husband is usually the poor sleeper, but I am awake listening to the fan. read more

I really have nothing bad to say about our stay here. The hotel appeared brand new (or recently remodeled) and it was decorated with such a trendy, modern flair, typical in a more urban setting, so we were pleasantly surprised! They did a great job of maintaining COVID protocols with masks, sanitizer, and so many touchless options for signing in and getting in your room. Even the continental breakfast buffet did a good job of utilizing single use and disposable containers. The room we stayed in felt like a trip to New York with it's sliding bathroom door and room dividing desk setup. The beds were comfortable and clean. Last, but certainly not least is that the staff was super friendly and even through masks you could tell that they were smiling. We were just passing through on our way south to Florida, but we will definitely make it a point to stay here again! read more

Stopped here on way back from Florida for the night. Staff were very nice and accommodating. The room was nice and clean. No foster anything out of place. The ac worked fantastic. The free breakfast was nice and simple and hot. Nothing special just what you think a continental breakfast is. Thank you for a very nice stay even if it was only one night. A+++ read more

Excellent stay. Very clean room. Hotel smells great. Good parking. Convenient location near several restaurants. Good breakfast! I highly recommend this hotel! read more

I stayed in the SpringHill Suites for just one night but would have gladly stayed longer. The hotel is very clean and uses upgraded bedding, room amenities and towels. The rooms are spacious and everything was in working order. In the lobby they have the usually small store and a nice bar area with lots of seating. They are serving breakfast with Covid precautions in place. There were numerous hand sanitation stations throughout the building and the staff was friendly. They offer special rooms for Covid-19 first responders. read more

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During our travels from TN to FL we stopped for the night in Tifton GA at a brand new Springhill Suites. We requested a wheelchair accessible suite (king bed and pull out couch). The lobby is open and airy, with a bar on the right side end. The front desk clerk was friendly and professional, and informed me he would also be bar tending during 6-10 pm when snacks and drinks are available. The room was incredibly well thought out for handicapped needs - even better than the Drury Inn in Orlando (which sets the bar for all Drury Inns, IMHO). The roll in shower has its own light so you can actually see things when the curtain is pulled. The door to the huge bathroom is a barn-style sliding door, which is extremely easy to open and close with one hand. Plenty of room for a chair to turn around, even with an assistant in the room. The downside turned to an upside: housekeeping. We found a Skittles bag under the pull out couch, two straws in the top left drawer of the dresser, a used coffee pouch in the coffee maker and a Skittle on the floor. I politely let the front desk know. He apologized and sent a sweet young woman named Liz to the room right away to take care the aforementioned problems. She did, and also asked if we needed anything else. We asked for a couple more towels and another pillow, which she brought with a smile. We would definitely stay at this Springhill Suites again. Full buffet breakfast starting at 6 am, served by employees during COVID. We will read more

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Always the BEST stay ever on way to South Florida. GREAT staff always friendly, clean room and just nice all the way around. That's why I always stay at Marriott Properties. The breakfast ladies were super helpful and nice also. Good Breakfast! Wil be back! read more

Convenient on and off the highway. Friendly staff. Yummy local pecan items in the lobby for sale! The room was very clean and the shower was great. The bed was comfortable and there was lots of space in the 2 queen suite for 2 people. Recommended for travelers. (The breakfast was sub-par, so we did not stay. I grabbed a muffin that was good.) read more

Spotless. Absolutely spotless. The cleaning staff deserves recognition because the entire hotel was beautifully cleaned. Breakfast area had gloves, sanitizer and an attendant who cleaned everything after each person. Drop your room key into a fishbowl of disinfectant as you leave. Flawless. Bravo Spring Hill Suites! You've consistently kept this hotel top notch. read more

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Was a very nice hotel with a good hot breakfast (waffles, sausage, eggs,cereals). The pool was closed for maintenance and the carpet in the room was very spotty with stains but there were no foul odors. Was fine for a quick stay. read more

Very very clean, staff are most accommodating. Driving from Michigan, we stopped for the night. Daughter wakes up am," "Aunt flow" visiting and didn't bring anything. Mom's at home still just me and the kids so have to go down and ask the front desk lady if she has any supplies. She did was very helpful and discrete for this first time dad having to get this stuff. All in all A++ read more

This hotel is super nice! Probably because it's brand new but the staff where super friendly and it had many nice amenities. They hotel was very clean and everyone was great with Covid restrictions. I only stayed one night but felt great, lots of rest & relaxing from a long vacation drive. There was a free breakfast from 6am to 10am, it was good! Now the beds where very soft, you might not like sleeping on them if you prefer firm beds. And the Ac is bit loud depending on how cold your room is. read more

SpringHill Suites by Marriott Tifton - Here is the free breakfast. Staff handled all the plating for Covid restrictions. Very simple and was yummy. - Hotels Near Me - Tifton, Georgia

We loved our stay at the comfort inn in Tifton Ga! The checkin was quick n easy. Our room was very clean, big, nice bathroom and the bedding was a 5! Beds were comfortable and tpillows were great! read more

Staff always gives me a hard time about the gov rate and m presented my gov I'd. Just pass on this one and go to another. Also it's right off the expressway so load from cars passing by. Staff so rude rude. read more

Hotel was clean staff was friendly! Has everything you need to rest after a long trip!

Upon arriving late in the night from travel delays and a credit card error on the reservation, they gave away my room. For those arriving late, be sure to triple check for any potential issues with your reservation or expect the hotel management staff to state that they "contacted you multiple times throughout the day" when it's really just an email and 1 phone call with no voicemail at 10.30 at night that you miss whole unpacking your car in the hotel parking lot. Don't worry, they will stand firm that they were just "following policy". Oh and if you rebook a room in their hotel through the app and are able to check in, that doesn't mean you actually get a room. Well done Marriott! Best in class service! read more

This was an OASIS after driving through backwoods Georgia to get to FAMU. Very clean hotel with a vast breakfast spread. There wasn't anything over the top, but it wasn't supposed to be. Tipton is a small town off of 85. This is perfect for crashing overnight on a road trip. There are a few restaurants nearby. They have a charging station if you have an electric vehicle. Have no reservations about staying here if you need to. read more

Stopped here on our way to Orlando. Nice hotel, very clean. We had a king room and it was spacious and comfy. Everything about these hotels is nice. I love the decor and set up. These hotels are awesome. read more

While I have enjoyed my 3 stays at this hotel I can't give it a full 5 stars due to the fact that I saw what appeared to be blood splattered on our shower curtain. Usually the rooms appear to be really clean and other than the shower curtain I have no complaints. I would still stay here again since my previous 2 stays were excellent. I know we're all human and this was probably missed by housekeeping, as I'm sure they would have changed it had they seen it. I would recommend washing or changing out the shower curtain in room 330 if it hasn't been done already as my stay was 2 weeks ago. read more

SpringHill Suites by Marriott Tifton - Not 100% sure but there appeared to be blood splattered on our shower curtain. - Hotels Near Me - Tifton, Georgia

Springhill Suites 401 Boo Dr in GA, exceptional hotel, the morning staff is attentive and very sweet. Here is my biggest problem with this hotel. Quick about me, I travel from TN to Orlando every month or just about, I am paying $200+ a night, scrambled Eggs, 2 inch Canadian bacon and pre-heated waffles are your ONLY main choices, if you as a hotel are going to charge prices like the big boys, you need to up your breakfast game!! Not even white toast?? I have been staying here since 2021, it is now June 2022?! Mr. F & B this is on you, you need to vary your breakfast, I have scene disappointment in children faces as they grab the only thing they can, Fruit Loops, I listen to the parents, and my sentiments are not only mine. read more

Let me just say that our extended stay here was ABOVE my expectations. The staff is one thing.. EVERYBODY here gave cheerful, sincere service with whatever request we had. The bar was exceptional, breakfast was always hot & satisfying, the rooms and lobby were exceptionally clean. I could go on and on..I'll even name drop, Mr Jamie, Mrs. Casey, Jazz with housekeeping, Mrs. Rose, Mrs. Winnie, EVERYONE honestly as a collective provided us with one of the BEST stays we've experienced, this was our home away from home and again I have NO complaints. I would certainly book here anytime we are in the area IF you're wondering if you should book.. YES, you won't regret it! read more

Travelling from Michigan to Florida, Tifton, Ga. has always been a relaxing stop to rest and eat. This is a newer hotel and the GPS robot refused to find an address on "BOO Drive". I had to use the search option and type it in. This worked perfectly. The hotel is only a few hundred feet off I-75 on the west side and traffic noise was not a problem. Easy off, easy on. Restaurants are plentiful. It's a new building, clean, and our room had a desk and king-sized bed. We liked the walk-in shower too. Breakfast was a wide selection, and the food was HOT and delicious. The employees were friendly, cheerful and kept the eating areas cleaned and sanitized. We will be staying there again. read more

Great new place. This one was just built. The staff are friendly and the place was very clean. I love the room design. Stayed here for four nights in June 2019. Used the exercise room twice - limited but fine. The breakfast is okay, not awesome. They kept running out of coffee and some other things- startup difficulties I guess. Could use more variety in breakfast food. Also the room where you get it was cramped when everyone came down at the same time. Maybe they could spread it out into the dining area. Otherwise, definitely a great place to stay. read more

The rooms were clean and updated. The hotel is clean and the rooms are spacious. Breakfast is average but there is enough to start your day. There is a lot of food in the area including a Starbucks and a Panera in walking distance. read more

First time staying From the front desk staff to housekeeping the experience with each was exceptional. Janet the front desk manager was a tremendous blessing from beginning to end. This will not be my last stay. The bartender makes excellent Long Island ice tea just a side note. read more

So I was very nervous about staying in a hotel during The COVID-19 pandemic. However, we just couldn't drive anymore with a screaming toddler!! So we pulled in here-WE ARE SO AMAZED! This is literally the CLEANEST hotel I have ever stayed in... my husband said it is cleaner than the 4 Seasons we stayed in after our wedding! The staff is friendly, helpful and seem to really enjoy their job. It felt like I was a guest in their own home!! We will be back!!!! read more

Terrible customer service. Most unsatisfactory hotel stay I have ever had. Tried discussing it with the general manager and he was no help. I would not recommend this place to people I didn't like, much less people I do like. read more

Great room, friendly service and COVID practices to help my family feel safe. Very pleased with this hotel

New hotel with great interior decor. Great place to stop for the night. Rooms well appointment with modern decor. Beds and pillows extra comfy. Rarely give 5 stars but the value you receive from this hotel in the Marriott family was amazing. Nice fitness room, pool area and market place. Good job Marriott. Highly recommend this property read more