A family member stayed here for about a month. There is not one single item that will scream not…read moreto stay here, just a whole bunch of little things... The most annoying is that they don't do what they tell you they'll do ("you" being the concerned family member). It's either a lack of coordination / communication ending up in whatever item not getting done, or they're too busy, or they don't care - I don't know which it is, but there were MANY items they agreed to that just fell by the wayside. That's disappointing when you're trusting them with the care and well-being of a loved one.

This is where you go to die. Care is horrible. Gave my father someone else's medication. He…read morestopped nurse told her that's not mine. She said yes you need to take it now. Turns out it was nitro heart meds and would have killed him. Very unsanitary. Staff treats us as well as him badly. STAY AWAY

The employees here are amazing. They really care about all the residents. The building is great,…read morefood is great, and activities are awesome! Would recommend to anyone looking for senior living.

The staff truly care. It's heartwarming when visiting. Thank you for the continued compassion.read more

Our Mother was a resident at Paramount Senior Living at Polaris before her passing. Moving her…read moreinto the facility was the greatest decision our family made. The Team/Family (Lori, Hannah, etc.) at Paramount are so sweet and caring. Always had my mothers care as their top priority. I would HIGHLY recommend the Paramount Senior Living at Polaris community for anyone looking to care for their loved ones.

My mom was here for a respite stay to recover from knee surgery. The staff was awesome and took…read morecare of all of her needs. She was very grateful.

Beware, New owners are horrible They hire contractors that…read moredo the work and supply the material and then they refuse to pay them, I would be very leery about sending one of my loved ones to live at a place like that if that's how they are treating people that worked for them, so as they say beware

From the owner: assisted living, independent living, senior housing, senior living, retirement homes, senior care…read morecentre

If I could rate this place a zero I would. The way the treat the elderly is beyond sickening. I…read morewould not trust the staff with someone you love here. They do not care about the people in this facility and they do unethical things. It's beyond sad to watch elderly people get treated poorly and not receive the proper care they deserve by the staff here.

My Mom was resident in the memory care unit for about 10 months. This unit has 14 residents and 2…read moreaids. Nurses only come down to this floor to pass meds or if there is a problem. On the night of January 2nd my mother got outside and fell. I received a call saying my Mom was being transported because she fell and was unresponsive. When I arrived at St. Anns ER they had no information about the circumstances of the fall. I called FV and asked for more details and that's when I was told my Mom had been found outside in 30 degree weather and they thought she had been out there for 15 minutes. They said both aids were working with one patient and couldn't go after her right away. My Mom was hypothermic, had a fractured orbital bone, fractured wrist, broken rib, a concussion and a large skin tear on her arm. Due to the facial injuries Mom was transferred to Mt Carmel East where she was admitted. Mom was released January 5th back to FV skilled unit. During this time I had expressed my anger about this fall and I wanted to know if it had been investigated. I was told the internal investigation determined the door alarm needed to be louder because it was hard to hear in certain areas of the unit. Sadly, my Mom never recovered from the fall and passed away January 12th. I had mentioned several times more staff was needed in the memory care unit and the skilled facility and I was ignored. This probably isn't the place to put your loved one if they need assistance. Profit far outweighs what is best for residents.

A Five-Star Haven for Mom (and Peace of Mind for Me!)…read more After interviewing 9 assisted living facilities across Columbus this past March, I did what any thorough first born son would do: I created a spreadsheet, took notes, captured all the move in and monthly costs, and probably annoyed more than a few executive directors with my questions. But the moment I stepped into The Inn at Bear Trail, I knew I'd found "the one." And I'm not just saying that because it smelled like fresh flowers and good decisions--though it absolutely did - even the Memory Care unit! (trust me that's a key clue that they are on top of things). What sealed the deal? The staff. These folks are the real deal - Starting with Mike Harvey who runs a tight ship over there and is super attentive via text or voice at all times. His aids and nurses are professional, warm, and genuinely there when you need them. They move through the halls like a well-choreographed dance team, always available, always positive, and always one step ahead of what my mom needs next. They're proactive about her care, catching details I'd miss and implementing solutions before problems even arise. It also did not hurt that they were the most affordable option out of all the other AL places I toured in the Columbus area. My mom is thriving, and honestly, so am I. Knowing she's in such capable, compassionate hands? Priceless. If you're searching for the best care for your Mom or Dad and you want them in the Columbus area stop searching. You've found it. Highly Recommended. No spreadsheet required.

We are paying a significant amount for care, yet the overall experience has been disappointing. The…read morequality of the food is minimal, and residents are restricted to eating only during designated meal times. If a meal is missed, there are no adequate alternatives provided--sometimes only broth and crackers are offered. Services that are supposed to be included in the monthly fee, such as weekly cleaning and laundry, were not consistently completed without repeated reminders. It often required ongoing follow-up with staff to ensure these basic services were performed. There have also been concerning issues with care. On one occasion, a nurse attempted to administer an excessive amount of medication to my parent, which raised serious safety concerns. Additionally, the facility manager has not been particularly approachable or helpful when addressing issues. Billing has also been problematic. The most recent statement included additional charges we felt were not owed, requiring us to escalate the matter to corporate. To their credit, the corporate office was responsive, professional, and understanding of the concerns raised--many of which extend beyond what is outlined here. If issues arise, I would recommend contacting the corporate office directly at 740-345-3700 under Jerry McClain Companies

Location, location, location is is real estate hallmark.. Well, except for when the place is a…read morecesspool. 4 months at The Village and all I can say is "run, run run as fast as you can". The Village is a month-to-month elder-abuse facility. No one is respected, cared for or even moderately worried about by management. In fact. staff have been specifically directed not to help residents. Yup. if you fall, they may call 911. Ditto with a heart attack or choking. but they will not do a damn thing to actually help you. And that's assuming they even find you. Food is disgusting for the most part, tons of carbs and sugar. Breakfast used to be good, Bobby Folden the new ED had made that another nasty event. imagine being a diabetic or requiring pills before eating, the the food is inedible; yeah, that will throw off your health care goals. Prices are skyrocketing, they claim added expenses. Yeah, when a major corp buys the place and puts 5 layers of 6-figure income management plus shareholders in place, yeah, the costs go up. And not only rent increases, but the following: - removed home caregivers - no housekeeping (trash, toilets, vacuum, etc) for 4 weeks. - no PM security or available IL staff. - residents aren't allowed out after 8pm, and aren't given the security code to the doors. IOW, ProMedica is treating this like a senior care prison. - staff used to be lovely, 8 months of ProMedica and JUST ONE MONTH OF BOBBY FOLDEN and this place is going down like a fat kid on a seesaw. 8 residents have left since Bobby Folden started, 6 more are leaving, and 3 are crying as they don't have the means to get out. 30 mentally & physically diminished invalid are left in IL. And Assisted Living continually fails nursing review boards. Trust me, this is ONLY A CHEAP PLACE, IT IS NOT A GOOD PLACE. The only redeeming quality is its location in South Westerville, but if you're not mobile and active, you may as well be living in Siberia. No amenities. Activities totally geared for the parapalegic and mentally impaired residents. If you've got half a brain, that's half more than most. Nickle-diming residents for every little thing. Imagine paying $5k a month for AL and told tissue and toilet paper were extra Charge. Charges for previously free transportation. In closing, let me quote from Forest Gump. RUN FOREST RUN!

Place looks to have best days behind ... nurses or staff at all don't seem to don't care about what…read moreresidents have in their fridge which can have food in terrible state therefore not helping with the cleanliness of residents room Alleys seem dark , place would neee definitely new decorations around the walls to make everyone feel more joyful or at least hopeful Rooms are not as spacious as I would think you would like to have 2 elderly living on them I think it might be a cultural thing ... but no one seems to talk to anyone around here at all!!!

The staff are very caring at Westerville Senior Living. The building is very clean and it's clear…read morethat they take pride in their community. The residents are involved and happy. The care team does a great job of communicating with residents and families. I would recommend WSL to anyone looking for their loved one.

I have worked at Westerville Senior living for two years, and can hands-down say that this this is…read moretruly a community. Between meals, programs, and passing each other the hall, there is such a strong sense of caring for each other. The residents have become family to one another, and family to the staff as well!

CUSTOMER COMPLAINT/EXPERIENCE! My Mother-in-Law has been at the Columbus/Westerville location for a…read moreweek. And it has been a TOTAL disaster! We TRUSTed the facility with the care of my Mother-in-Law, only to have two MAJOR complaints in 7 days! Atop the AWFUL care (for her) and customer service (for us), when I called today and demanded to speak with someone, I was told "the Director can't be interrupted". Is that the manner-in-which you treat NEW and PAYING customers?! Emeritus was charged with the care of my Mother-in-Law and have been HORRIBLE already. From feces on her floor (that were not hers) to an unreported fall, Emeritus Columbus/Westerville is definitely among the WORST available options. This review will be posted on Yelp, the Corporate site, A Place for Mom and Angie's List. Sincerely, Shayna Wade and Jordan Sugra

I've been a patient in their skilled nursing unit twice. Both times I needed rehab following…read moresurgery. The aids are genuinely caring and concerned but definitely overworked. The nurses and doctors are dedicated professionals who are very friendly. The PT and OT staff are skilled professionals who challenged and encouraged me every session. The food was tasty, plentiful and nutritious. The facility is beautiful. Patient rooms are large, light and nicely appointed. Like most, the hospital beds left a lot to be desired. So, I purchased a thick mattress pad and slept comfortably during my 4 week stay. There are a variety of activities that include live musical performances, movie night, etc. it's a huge facility with memory care, skilled nursing and. many permanent residents who paid hefty buy in fees to live in private custom designed apartments. The facility is in the NE section of the city off N. Hamilton Rd. near 161 East and I-270. There are restaurants and shopping nearby.

Clearly the geriatrics on the front page of this ad don't truly live there. Take a deeper look…read moreinside and check out the lost patients wondering around the memory care unit.