My mom lived here for almost a year…read more She moved here from a private residence. We needed a spot immediately, and I feel the price reflected that need, it was very expensive, maybe unfairly so. I feel they put her in a price point higher and had assessed more care than what she truly needed, and getting that downgraded was more difficult than it needed to be. I feel part of the reason for this was some the forum was in the transition of new ownership which makes things bumpy. When she first arrived was the forum at Knightsbridge and when she left, it was the estates at Knightsbridge? To be honest, I'm not sure what the name of the place actually evolved into everybody still calls at the forum. I have since moved her out of the facility I can say that when she was in their care, her experience was good. She never was treated roughly or had any incidences that I needed to be aware of. The food seems to have gone downhill and I do not like that the assisted living across the street where she lived is not as nice of the public spaces as it is across the street for the independent care that is my biggest ripe of this place the people who need more care and pay higher cost have a lesser aesthetic in their common space and that did irritate me. I'll be up. It irritated me more than my mom. We moved her to a different company/facility not because of care or quality of care but more due to location. I do like that the forum has memory care and skilled nursing. It was a nice place for my mom, but I would explore pricing of other places when you're looking at this place, this place is good but also is expensive comparatively.

My mom lived at the Forum for around 7 years. She transitioned from Independent Living to Memory…read moreCare during that time. We also switched to a facility in Upper Arlington for a 6 or 7 month period during that time. The people at The Forum cared for my Mom in so many ways. They went from being friends to being caretakers during her transition. I could not recommend The Forum highly enough for how they took care of Mom. We moved Mom to the facility in Upper Arlington after she broke her hip. Great physical therapy team and great facilities. But the one thing they lacked was humanity. They didn't care about Mom, just the checks my sisters and I were writing. Back to The Forum. Not the gold standard for facilities, but certainly good enough and they are upgrading constantly, but more than the Gold Standard for the assistance we received and the help from the entire staff. Mom passed a couple of weeks ago. The nurses and hospice people that took care of Mom were in tears. Genuinely. Love this place and you'll be blessed if a family member has to be there.

Our Mother was a resident at Paramount Senior Living at Polaris before her passing. Moving her…read moreinto the facility was the greatest decision our family made. The Team/Family (Lori, Hannah, etc.) at Paramount are so sweet and caring. Always had my mothers care as their top priority. I would HIGHLY recommend the Paramount Senior Living at Polaris community for anyone looking to care for their loved ones.

My mom was here for a respite stay to recover from knee surgery. The staff was awesome and took…read morecare of all of her needs. She was very grateful.

You cannot find out anything about this agency until you enter your name and phone number into…read moretheir site. At the point they will HARASS the heck out of you. I received a phone call within 2 SECONDS of entering my phone number. I sent the call to voicemail because I was at work. I immediately got another call within a minute. I sent it to voicemail as well. There was a voicemail message left with a phone number for me to call if I needed assistance. I received another call in two hours. I answered and told them to take my number out of their system. I hung up and received another call immediately - they hung up before I could pick up the call. I called back and told them I would talk to someone regarding harassment if I received another call. This is incredibly RUDE! I am sure they want to receive some kind of commission, but I would NOT give them the time of day because I do NOT like their tactics!

A terrible experience and huge privacy breach, created MORE work for me than if I had never…read morecontacted them, plus wrong information. Worse than zero help. They only care about claiming you to get commissions. Keep reading to find out: Privacy Breach Basically they give you a google search Bad information Rude Team Costs Money on the backend Bad Reputation Time Waste I was given the name of a A Place for Mom representative and number by a social worker. I called to gather information about how she could help me and what services they provide. She asked if she could talk with her team and call me back in a half hour I said okay. Then the issues started. 1) PRIVACY BREACH - without permission they blasted my name and contact info out all the nearby assisted living places (whether they qualified for my situation or not). Those facilities all started contacting me and opted me in to newsletters. This was so A Place for Mom could "claim" me as a commission if we sent our loved one to any nearby facility. I was not asked permission to share my info or told they would do this, and i would have say NO if they had. 2) NO VETTING - one place on the list I already knew wouldn't work for my situation which was being able to take a medicaid waiver after 2 years of private pay. So they didn't even vet the places they sent. It was the same service as doing a google search on assisted living in my area. And they think they should get a commission for a google search? 3) BAD INFO - I had asked if my loved one could live in independent living during her 2-year private pay period and was told No that the two years must be spent on Assisted Living. That is not true, it actually depends on the facility, it IS possible and would let her stay on private pay longer (since Medicaid only lets you have $50/mo for ALL other expenses, you want to keep them on private pay as long as they can). If I hadn't pursued this on my own, we would have used up the money a lot faster. 4) RUDE TEAM - The "team member" who blasted my info to everyone without permission I emailed 3 times to remove all my data from their systems. She never responded but did continue to call me to find out if I selected one of the places. That was literally all the help I would have gotten if I used them, a google search of nearby places. I answered the call finally and asked why she hadn't responded. She said maybe they all went to spam. I said well I am asking you to remove all my data and she said we will mark you as do not call, i said no, I want the actual data removed. She would talk over me and say "i'll mark you as do not call, have a nice day" in a very passive aggressive way. She was NOT going to remove my data as requested so I finally said fine i'll call home office and hung up. There they gave me the email of a regional manager and that person did agree to remove my data. So it took me 4 emails to undo what they did without my permission, and honestly I dont' even really trust them that they removed it. 5) COSTS MONEY - One facility we already were in contact with told me they'd have to raise their monthly price if they had to give commissions to A Place for Mom each month, so now it would come out of our pocket on the backend. And really wouldn't you rather the facility that is caring for your loved one get all of the money paid so they can spend it on wages for quality caregivers? 6) BAD REPUTATION - I was told by more than one facility that they hate working with A Place for Mom because they provide no value to the client but take a lot of money for it. 7) TIME WASTE - this service is supposed to make your life easier. Instead I wasted a ton of time on it and got no benefit from it. RESULT: Save yourself time and hassle, just google the places nearby and start there. I found the directors at the places all VERY helpful. A lot can be found on facility websites too. And you can find reviews online of all facilities (the google list they sent me didn't even include reviews). I was actually pleasantly surprised by the quality of facilities out there. My stepmom even said she'd like to move into one now!

Liberty Residential is the best provider company I can ever ask for they are good at picking me up…read morefrom my apartment on time and getting me to outings, doctor appointments, and also has done a great job of helping me keep my apartment clean and such the best staff I ever got is Ms Jalessa Whiteside. She is very funny and always looked out for me plus every time I ask for her to do something for me she is the type of person I can always count on. I have no intentions of going anywhere.

Liberty Residential Care Services has been my provider for 3 years and I wouldn't go anywhere else…read more They really look out for me and get me to all of my appointments. They also make sure that I get out in the community on a regular basis. I go on outings and get to do fun things. I'm very happy with my services.

My mom was released here from the hospital to do rehab. She has a friend in the memory care…read moreassisted living and thought they could visit each other. Skilled nursing rehab is in a separate building. The expectation was that my mom would be there a few weeks to build her strength so she could use her walker again. My mom was in a room with a roommate who sat at a table the entire time my mom was there. My mom was taking pain meds every 3 hours. She missed her meds and after an hour she was told the order was just placed with the pharmacist. It wasn't placed when she arrived. My mother, father, and brother thought the room was small and not clean. My mom discharged herself within 3 hours. When I mentioned this experience to someone at my book club she said she was there for a short time. She agreed the room was small for two people and said her roommate kept waking up at 4am and walked around the room. She did not say anything negative or positive about the care she received.

I was in their skilled nursing facility for 16 days for IV antibiotics. I came in from the…read moreHospital in an ambulance. I arrived about 445?? pm, was almost an hour before I was even acknowledged in the room. Then it was mostly administrative, no nursing care etc. It was almost 11 pm before I got my evening meds. The room was old and Musty and triggered my asthma cough for 16 days. I asked about any kind of air purifier, they had nothing in their stock and would do nothing to accommodate my concerns. The floor was under construction adding to the chaos of getting patients to and from the dining hall. Food and Physical therapy department were the only positive sides of the facility. I could tell the aids for the permanent residents were very caring and respectful. I had days I never saw my CNA. From a business standpoint I see Wesley Glenn as a high end Independent living / assisted living facility. The skilled nursing floor was added as a way to keep their residents in house during rehab from age related issues, stroke, falls and breaks etc. I got the minimal care I was there for, my IV infusion 3x a day but that was about it. I felt as if I was a transient patient on Medicare. I sent in a letter with my concerns, never expecting any response and I was right. Not even an acknowledgement form letter.