Exceptional service, great prices and so fast, fixed my phone in the same day, the customer service…read moreare the best very friendly, definitely recommend

From the owner: Ofrecemos una amplia variedad de servicios entre ellos Venta de Celulares desbloqueados, Venta de…read moreaccesorios, Activaciones de Líneas y planes celulares sin contrato, planes con llamadas nacionales e internacionales ilimitados, Reparaciones y desbloqueos de celulares y tablets, Pagos de Facturas, Recargas Internacionales, Apreciamos mucho nuestros clientes, estamos comprometidos a brindarle la mejor calidad y servicios.

This location is the worst place to visit for account-related questions. I called 611, which is…read moreusually the only reliable way to get assistance, but sometimes there is a lack of communication between customer service representatives and the stores. I was told by a rep that I had to visit this store in person to fill out forms and provide proof of death to cancel my mom's account after her passing. I confirmed multiple times with the rep on the phone that this was necessary, despite my experience that billing issues are usually handled through 611. After driving there and wasting time and gas, I found out it wasn't necessary at all. When I arrived at the Flag Miami store, I explained my situation to the store manager. Unfortunately, she seemed more focused on chatting with her team and complaining about not being able to attend a meeting the next day than helping me. This experience was frustrating and deeply disappointing, especially during such a difficult time. Better communication and professionalism are needed between customer service and the stores.

I am very unhappy with the customer service that I received today! I called several times directly…read moreto the store number in the app and there was no answer. I recommend better training for the store associated including the Manager!

I usually don't leave a comment but this place by far is the best. I came in to get my partner…read morephone fix screen & it was quick. The price was unbeatable. I would highly recommend. Thank you for help and your professionalism.

Had 24/7 Wireless replace a Samsung 7 Edge battery which I supplied, and he also replaced it's…read moreseverely cracked back cover. Augustin was personable and he did a great job as the 5 year old cell phone now works better than new, with a new 4500 mah battery instead of the original 3600 mah battery. Should another phone require repair, I will happily return. Augustin also advised me to use my battery case charger only when the phone's battery is very low as it diminishes the phone's battery life.

So happy to find this place! They fixed our PlayStation 5 so fast. Very pleased with their customer…read moreservice as well.

Very good service. Highly recommend this place. Amanda helped me a lot. They unlock phones. Very…read morevery happy.

So when you go in person to pay and set up your account it's fine and the employees are helpful. So…read morewhy did I give it one star? Well that's because once you order your phone it takes forever and that's where the help stops. We went and ordered an iPhone 7 on December 29th 2017- we were told that guaranteed it would arrive no later than 1/8/18, great because we have a trip planned the week after. Today it's the 11th, still not here. Furthermore when we have gone to check on the status of the delivery because they didn't give us the correct tracking number for our order, they brushed us off saying that it would be there in "two days" or "really soon", twice. I had to physically call and wait too speak to a store representative over 10 minutes on hold to finally get her to look up the order status accurately, and even then we had no answer. She tried to placate me by saying that it's "special order since the store doesn't keep the iPhone in stock" and that it has been "delayed in the post office since 1/7/18"- gee why wouldn't she tell us this when we went on the 8th? When asking she replied "oh we don't really go into depth on the delivery information. You should call the post office and see if you can pick it up yourself". This conversation took a further 15 minutes, and now we leave tomorrow with no phone. Unbelievable, we've used this location for the past 2 years, I think it's time to go and switch. Update: phone finally came on 1/26/18. Almost a complete month! WowWhen we picked it up and asked to transfer over phone super passive aggressive and unhelpful. I changed my password 3 times for them and figured out the the guy just couldn't type on the phone. Gave up took the phone home and doing the transfers myself. This place really sucks!

As far as service went, it was quick. But the staff was so rude to an elder man who needed help…read morewith customer service, it infuriated me. Need better customer service training. Very rude. Young man with glasses and older woman, Colombian. Treated this poor man so bad.

Beautiful Apple store located in Miami Worldcenter next to Lucky Strike and Lululemon…read more Stopped in here to look for a USB-A to USB-C adapter. I purchased an adapter from Apple recently with online order and it was the wrong one. Apple does not make the USB-A to USB-C adapter but the Apple associate who helped me informed me that Beats is closest thing to Apple product since Apple bought Beats. Cost was $18.99 so not bad. The Mophie option was $19.99. Noted. I decided to wait on this purchase to see if I really needed it. This is more for all the new plugs changing over to USB-C but I still want to use anything I have that still caters to USB-A. Confusing right? Ha. All in all, Apple customer service is usually always top notch and the stores are minimalistic. Clean and modern. Aesthetically pleasing. Great location!

The Apple Watch I had for a little over three years breathed its last this past Saturday evening…read more Apparently I missed a step when trying to login a swimming workout and it did not go fully water resistant. It started turning off, locking, and just switching to the Apple icon. I first stopped by the T-Mobile store in Wynwood and they were out of watches with the wrist strap that I wanted. To their credit the T-Mobile employee referred me to go to this Apple Store. I explained the situation first to Sebastian, the sales manager on the floor. He tested and was able to generate at least a partial credit for my old watch. He then talked me through the configuration and selection process for a new watch through their in-store iPad. He also explained that I could've swapped out my wrist band into the new watch. (I have one of the sports ones instead of the default when it comes with the iPhone.) After completing my order & payment, he asked that Denise help me with the actual configuration & setup for my watch. She had me sit at one of the open table / workbenches and charge my phone while the ioS software updated on my phone & watch. This did take almost over an hour, which was a hiccup to my Sunday schedule. However, I now have a new & functioning AppleWatch. The store itself is pretty clean and well lit, though watched by the tough looking security guys at various points along the store. The bathroom is accessible behind a service corridor.

I broke the LCD on my Samsung Galaxy S4 and needed it replaced fast. I had called around everywhere…read moreand even considered doing the job myself but after speaking with Alex, I decided to give them a try. I am very happy I did. My phone looks and responds as if it were brand new. I even got a case and screen protector to prevent my phone from breaking again. You can't beat the price anywhere. Definitely deal with Alex!

Mo was extremely helpful and professional. They will be my go to for all phone related needs…read more Thanks guys!