This was a tough decision on how many stars to provide. I give the customer service 3 stars once…read morethey finally get to you to assist in anything you need. However, the process and time you will spend there is 1 Star. We have been at this location 4 times in the last two years. Each time we are there 2-4 hours. We go during the week days when they are less busy, but even when there are only one or two customers before us, it is still a minimum of an hour wait. We have bought two new phones, traded in another phone and had them help us with a new glass cover on the 4 occasions. They are slow, not organized in any way, and I'm not sure why we keep going back except that we have been Verizon customers for years and this is our easiest access location. Just know going in that you will need to not be in a hurry and you will waste your entire day there.

Went to the store because me and my family have been having issues with our line. My husband called…read morethe day before to try to handle it over the phone and the associate over the phone was rude and unhelpful, stating he needed my husband to go in store to help him with account issues. News flash you only need the phone for tech support our account can be accessed by any device with wifi. So theres lesson one for the verizon professionals. So i went into the store and when i had mentioned my husband called a sales associate name Hunter immediately told me that my husband could be a little nicer on the phone and refused to help me as well. So now im going to Tmobile because I dont understand how a business expects to keep a customer they wont help. Especially for $200/month for 2 of the top service lines you can pay for.

These kind of stores tend to be a crap shoot. This place is top notch. Took my daughter's phone in…read moreto get fixed and was glad we ended up there. Very honest about the repairs and super fair pricing. Highly recommend for your next screen repair.

Flew into Cleveland and broke my screen, this place provided with excellent service and customer…read morecare. Would recommend to family and friends.

So my wife broke her phone screen on her Samsung Galaxy s23 ultra and being a $1000 phone I wanted…read moreto get it replaced for her. Went to City Cell for the repair. Mine there told me it would be $200 +75 labor, and this was in line with what I was seeing the prices were online. I want to first give a kudos for Mike NOT charging that bullshit transaction fee that so many places are starting to do. So good on Mike for that one. The install job he did itself was great but there was a significant problem: this new screen was a generic 3rd party screen that was significantly smaller in size and noticeable because the S22 and up from Samsung have a semi curved edge that gives the phone a unique look. This was not the case with this new screen. Also this screen is incapable of producing 120hz even though the phone setting will still say that it's on. I mentioned this to Mike and I'm not trying to verbally beat the guy up in this review but he did get defensive and dismissive about it. I showed him side by side two identical phones (the one having this generic screen) the difference between 60hz and 120hz. He really wasn't interested. In the end I just requested that he puts the old cracked screen back on and I reluctantly had to make him a deal where he'd get this sub par screen back and keep $40 out of all this. So he did refund the money and losing out $40 was still better than making a civil case out of this. But I'm just left wondering how someone who works on screens doesn't know the difference in screen refresh rates.

The owner Mike continues to be the best to work with. I've purchased several phones and cell phone…read moreplans with him over the past 5 years and have no complaints. He's always gone out of his way to help me. Highly recommend.

Transferred all my data to my new iPhone even though the old one was damaged. Amazing job.read more

Bill's great, knowledgeable and thorough. Dropped my iPhone, started looping and he fixed it with…read moreall my data intact. Highly recommended.

The manager of this store Jessica was the worst customer service rep you could ever come across…read more She barely looked up from her phone talking to me and told me I had to make the phone calls to try to find the product I needed. There were no other customers in the store. There were 3 people working the store. This was the worst interaction I have ever had when it comes to customer service. Don't go to this store.

I'm giving a five star review because of 1 employee at AT & T at the North Olmsted location. Ken!…read moreTo make a long story short, he stayed 1 1/2 hours after closing to help us with a mistake of another employee. We couldn't have been more grateful for him taking his own time out to help us with a very frustrating situation. He KNOWS what he's talking about and explained everything to us step by step! This store would probably not make it without Ken! If you want smooth sailing when purchasing a new phone or trade in, ask for Ken!

Not the most helpful employees and two employees were sitting out from in there front area where…read morethey help customer and they were in there phones talking about hair cuts and what they looked like as kids. Jose a store person seemed to be annoyed helping me and my friend try to fix her phone like we interrupted his work talking to her people. Most employees at this location are rude. Wouldn't ever recommend.

From the owner: Visit the T-Mobile store in North Olmsted and discover America's largest, fastest, and most…read morereliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 25363 Lorain Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Terrible. Tv frequently reboots .. parts of conversations are constantly cut out, screen freezes…read more. Same with the phone ... We have to change providers.

This whole team was incredibly helpful from Santino at the store to Isaiah coming to set everything…read moreup with me. Pricing is great, service is working great. Very happy to have switched to them.