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    Spurlock's Auto Works

    5.0 (1 review)
    Closed Closed

    Services - Spurlock's Auto Works

    Auto brake repair

    Auto HVAC repair

    Spurlock's Auto Works Photos

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    7 years ago

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    Safelite AutoGlass

    Safelite AutoGlass

    (14 reviews)

    So, Safelite is responding to my review left for them by excusing them pulling a complete no show…read morefor my appointment to replace my windshield. As if there is an excuse that warrants them just not showing up. Their reply to my review is as insensitive and rude as was them deciding to just not show up. I will repeat, for everyone who takes the time to read this; they didn't show up, they did not apologize, they did not return my phone call and they didn't even attempt to reschedule the appointment! When I called to inquire why they would do this and that it was unacceptable, the shop was going to call the tech who evidently has a bewitching hour that he will not work beyond; and they were to call me back and advise: Crickets! So, I went to Apple Auto Glass and it was humorous. They told me that they hope Safelite never goes out of business as they were the best referral that Apple Auto gets. Apple took care of my windshield, did it when they said they would and even gave me a discount b/c of the trouble Safelite caused me.... Read that again, Apple Auto gave me a discount b/c Safelite gave me such a bad experience. Make sure to check Apple Auto out and if you do choose Safelite, good luck! Safelite, you might consider revamping your business model and your customer service.

    I would leave zero stars if possible! This is the second windshield I have had replaced with…read moreSafelite on 3201 Rosedale (Richmond VA). If you select the early morning drop off just be aware they will not start on your replacement until the end of the day, so despite dropping my car off at 8AM my car was not ready until almost 6 pm, and I ended up having to wait after work for them to finish. I have had this happen both times, so it WILL NOT DO YOU ANY GOOD TO GIVE THEM MORE TIME!!!!!!!!!!!!!!!!!!!!!!! I will not be using them anymore because of this experience that has happened both times. Time is money, and they are wasting mine!

    Honest Automotive

    Honest Automotive

    (15 reviews)

    Reasonable price, great owner, and nice location…read more Came in for an oil change and to track down the cause of a recurring stall issue with my Volkswagen Tiguan. The mechanic listened, asked good follow-up questions, made sure he understood the problem before drawing any conclusions, and then diagnosed it cleanly. The part arrived within the window he quoted (2-3 hours), was installed without fuss, and the final bill was reasonable. What stood out as much as the technical work: he flagged a slow coolant leak and a minor oil leak -- this is an older car, so neither was a shock -- but there was no pressure to pile on services. He showed me rough estimates so I'd have them when I'm ready and left the decisions to me. That kind of straightforward, no-upsell approach is rarer than it should be. The waiting area is a genuine plus: free wifi, a table big enough to work at, and a small fridge with complimentary drinks, large TV. My one suggestion would be to add a coffee in the AM. Also, the door to the reception currently reads "B". Might want to avoid any confusion with better signage. That said, I am a big fan of this establishment and will be using them for repairs in the future (apparently sooner than I want :) Bonus: he pointed me to a wonderful Indian place across the street, Biryani, which I'd highly recommend if you have time to kill while your car is being worked on.

    They did a good job replacing my front suspension. My only issue was they had to send the truck to…read moreanother shop to get the front end aligned.

    Gerber Collision & Glass

    Gerber Collision & Glass

    (2 reviews)

    Five stars for Gerber Collision & Glass Rocky Mount (only because we couldn't give more)! After…read morestriking a deer on I-95 South (over five hours from home), our insurance company directed us to Gerber to get our car back on the road. The damage was extensive, and we were worried that our vehicle was beyond repair. After completing a careful inspection, the Gerber team came up with a repair plan and proceeded to do top quality work. It was clear that the safety of the vehicle was their top priority - and some of the modern electronics in our car made that challenging (e.g., distance sensors and lane detection sensors were all impacted by the accident). The Gerber team repaired it all, thoroughly tested the vehicle, and got everything back to fully working order - as good as new! The car looks fantastic and handles great after the repair. Throughout the process, the team coordinated with our insurance company and kept us informed about each step along the way - terrific communication and service from a shop that really cares! If you find yourself in need of top-quality collision repair, you can't do any better than Gerber - Rocky Mount.

    Reviewed this place prior to my appointment solely based upon the quote, phone service…read moreprofessionalism and etiquette based upon my impression. Having fulfilled my appointment. I'm am even more impressed with the entire staff. Attention to detail and knowledge within your field will always garner my respect. Going above and beyond however, deserves special accolades. Shop here. Don't bother with anywhere else. Period.

    Spurlock's Auto Works - autorepair - Updated August 2026

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