Tharington's Auto goes above and beyond all the time. I am constantly blown away by the service we…read moreget here. It doesn't matter if it's a 20 year old vehicle or brand new, this family owned business doesn't let it go out the door unless it's perfect. Thank you for always watching out for us.

Everyone atTharrington's Auto Works is very helpful, understanding and great at what they do! It's…read morenot often you find an auto shop you has it all under one roof. My family and I have been a customers here for years and love Lisa, Scott and the whole Tharrington's family!

It is a cliche isn't it? The car repair shop that takes advantage of its customers which is why…read moremost people trust reccomendations for such needs. I trusted a friend for just such a reference. Unfortunately I ended up experiencing the cliche. After getting an estimate that was supposed to take 4 days it ended up double that time and about $200 more than the original estimate. Now this repair is due to an accident I was in which wasn't my fault so the other party's insurance company is paying but due to the extra days I ended up paying out of pocket for the rental car because the insurance company didn't approve the "supplementary" estimate of additional work. The communication between the shop, myself, and the insurance company was horrible mostly due to the mechanic working on my car. Also, when he told me it would be ready I showed up and it wasn't. So I had to continue waiting (and hoping not to have to pay for another day on the rental car). Overall this experience was horrible and sadly supports the cliche of the shady auto shop. I wrote this review as I was waiting for my car. When I picked it up the owner did give me some cash as a way to apologize. However, it should never have gotten to that point. Why not just do the job as promised in the first place and if it will take more time then take care of any inconvenience it causes the customer.

I purchased a new 2025 Mustang GT RTR Spec 3 (28 miles) from these guys-the undercarriage, exhaust,…read moreharmonic balancer and rotors were rusted like the car sat in the elements for months. I traveled from Pennsylvania to purchase this vehicle and when I tried to have the issue remedied with management, but they told me it wasn't their problem and blamed the upfitter. But the car was purchased from Capital Rocky Mount Ford, and they should have caught this before they sold the vehicle. Contrary to what their website says, THEY DO NOT STAND BEHIND EVERY VEHICLE THEY SELL. Save yourself the hassle and go elsewhere.

I went a bought a work van since October of last year At…read morethis point I haven't got no title and license plate It's been a few months since I couldn't not move that vehicle. Would not recommend

Poor customer service. I took my RAV4 to them after hitting a deer. They lied to insurance saying I…read morepicked up vehicle on the January 14,2026. Which I had not. When I went to pick up on the 19th the bumper they had put on had paint popping off. They had not even secured the bumper to the side of the vehicle. it was loose and popping off. The main thing that pissed me off was that they scratched up my whole hood and refused to fix it. I would not take another vehicle to them due to poor workmanship, lack of concern for the damage they caused to my hood and refusal to fix what they damaged. Beware- don't take your vehicle to them for anything!!!

Always amazing people and work…read more Will return! I've been there three times Very knowledgeable and honest

This is NOT the same Don's Body Shop anymore. They replaced a front bumper and did not know how to…read morematch the paint. They said because the bumper is plastic and the car is metal, the colors will not match. They said that they used the original color that was originally used on the car. They also said that the car had been repaired before. Excuse after excuse for not doing it right. The colors did not match. Even the insurance adjuster said the colors did not match. After I pressed the issue and told them it was not acceptable as is. They agreed to repaint the bumper. Now the bumper matches the car. However, they would not pay for a rental car for the extra four days it took to make the bumper right. The receptionist is very friendly. However, Greg should not be in the customer service business. He would not admit that there was a mistake, never apologized for my inconvenience, and never even said thank you! It should have been right the first time. I told the receptionist that I was going to write a negative review about my experience and about how Greg was so rude, unprofessional, unwilling to make things right, never apologized, and never even thanked us. She said he is a character. I would have asked to speak with the manager, but, He Was Sitting In The Same Room and heard everything that was going on and Never offered to assist or speak with me!! I have used Don's in the past with much success. However, I will not be bringing them my business in the future and I cannot recommend them. There are many good choices of Body Shops in Rocky Mount, Stay away from Don's. (Insurance paid for the rental car for the initial work to the car. However, of course, they would not pay for the extra four days to repaint the bumper that was painted the wrong color by Don's. I believe Don's should have paid for the rental car as this was clearly their mistake) See pictures below of what they thought was a good job, and refused to make it right until I said it was unacceptable and refused the car until it was right. After a lot of back and forth, they never returned my calls, the car is finally fixed with matching paint. Note, that they Never called me to inform me of the progress of my repair or the lack of progress. I had to initiate every call. Even when my car was ready the second time, I called to see if it was ready since it was already the forth day of a 3-day repair. I was told that they are pulling it around right now. LOL I really doubt that. Show less

The team at Joyner did an outstanding job fixing a dent in the front of our vehicle. Great…read moreservice, great team. Car returned clean (detailed) upon return. Great experience Thank you Darren McQueen

I had an almost impossible problem to fix. My car had a leak that allowed three inches of water to…read moreget in. They fixed it without having to total it and cleaned it up like brand new. They replace all the carpeting and found many sources of leaks in my 2004 Lexus. You could not ask for better service and great work. Thanks. Cheri Miranne