My system currently has a malfunction and every week a false alarm occurs. That is ok, it will be…read morerepaired. The issue is the way the alert department operates. One week they called three times, then the police. The next time they called me once, then called the police. Within minutes I called back and each time their phone tree put me on hold for several minutes. Never happened this way before being merged with the Pye-Barker. Waiting to find out the details in real time is problematic. Apparently after talking with them, their position is once they call the police, I become a low priority call and shuttled to hold. While I wonder what happened and if I have to rush home! Really not good for the person being called about an emergency. I am now looking at other companies.

Since they were bought out by a larger company they have been horrible. You have to go through a…read moredirectory to get to speak to a person. The one I spoke to today have no idea what she was talking about I couldn't even understand her. My carbon monoxide detector was beeping and there was a triangle indicating a problem. I asked her if there was a serious concern she said she didn't know. She said a technician would call me in an hour still waiting. Switching to a new company. Don't bother service the service it's horrible. Been a customer for over 10 years and the decline is very visible

I had occasion to call Buffalo Alarm last week due to a fast beeping sound coming from the key pad…read more I didn't realize at the time that it was due to a low battery. By chance I found Buffalo Alarm on the internet and gave them a call. I really was expecting to be told that I would have to sign up for a year contract for monitoring, which is what happened awhile ago with a another alarm co. When a called Buffalo Alarm and cheerful young lady answered and immediately transferred me to Jim, service manager. He set up an appt. and advised the service fee. Very reasonable. The tech arrived at the appointed time. He replaced the battery quickly and checked all the other batteries. He didn't try to upsell and I'm grateful for that. If I ever want to upgrade our system, Buffalo Alarm is the only company I would use.

From the owner: Buffalo Alarm has been creating safer environments in Buffalo and Western New York for more than 30…read moreyears. Today we partner with over hundreds of businesses and 1000s of home owners providing Monitored Alarm Systems, Access Control, Video Surveillance and more. Residential & Commercial Burglar, Monitoring, Access Control CCTV, Home & Business Security Systems Fire Alarm Systems Camera Systems

Recently had some service work done . Technician was on time and professional . They have been…read moretaking care of my alarm services for over 20 years and have always done GREAT !! Thanks Ken and staff !! Kenneth Horbett

This is our second house with a shield alarm system. The sales, office and install teams are very…read moreresponsive to all our questions and needs. It is a real comfort to have this security system in our home, knowing the way SHIELDS is on top of their game 24/7! I would and do recommend this company to all I know! Thanks again, for the help today!! Dennis and Jane M.

Never called or responded to my yelp request to help my quadriplegic son. It's been almost 1…read moremonth!.

From the owner: At Supervised Security Systems Inc., we specialize in creating the safest and most reliable…read moresecurity system for your home or business. We offer fire alarm service, burglar alarm, surveillance, access control intercom, and network cabling. With many years of experience in the industry and expertise is why we are WNY'S number one choice for all of your security needs.

Great company to deal with. Owners, Management, Staff and Technicians are all top notch.read more

Great service friendly staff. I have been with them for 25 years . Have no problem with the service…read more . Thanks for the great service from mark ,Devine Shelby and Shannon and the last Donna The lais

Davis Ulmer put in a sprinkler system for our attic remodel in the city of Buffalo. They did a…read moregreat job at a reasonable price. Later, the city inspector found that additional work needed to be done before final approval. Chris George and others at Davis Ulmer were totally responsive and honorable about the whole thing, working with us to get the additional work done at no charge to us, on a speedy timetable. This is a terrific company.

From the owner: We have been serving customers since 1946 and have over 200 employees. We do everything to improve…read moreyour fire protection including service, inspection and maintenance, What sets apart from others is our capacity that is far above the norm. We will make sure competent and professional services are provided on every job.

Very professional service, installed everything discussed, very good quality system installed. Very…read morehappy with entire process and camera system is top notch. Love it, would recommend to anyone wishing to upgrade or install security systems or cameras

From the owner: As a security integration business, we prioritize a customized approach to security integration,…read moreensuring that every aspect of a client’s security needs are addressed with the utmost care and attention to detail. One key aspect that sets us apart is our emphasis on cutting-edge technology. We are committed to staying at the forefront of technological advancements in the security industry, constantly evaluating and integrating the latest innovations into our solutions which allows us to provide our clients with state-of-the-art security systems that offer enhanced protection and efficiency. We take pride in fostering strong partnerships with our clients and we believe in building long-term relationships based on trust, transparency, and open communication. By understanding our clients’ unique challenges and goals, we can develop and implement security strategies that align with their specific requirements. Additionally, our commitment to ongoing support and maintenance distinguishes us from others in the industry. We don’t just install our systems and walk away; we provide continuous support to ensure that our clients’ security infrastructure remains effective and up-to-date. Our proactive maintenance approach helps prevent potential issues and ensures that our clients’ security systems operate at peak performance.

I've frequented this company a number of times, not only for keys, but also new locks for my home…read more They are always professional, friendly, & do a superb job. I feel they are a dependable, honest company, they've been a kenmore business for many years.

In the snow last week I lost my 90 year old Dad's key to his house. I am his primary health care…read moregiver. I spent two hours during a blizzard raking and shoveling and sweeping snow, no luck, could not find the keys. Not only making necessary visits difficult but knowing that his security was compromised was a real problem. I called Suburban Lock and Key without any prior experience with them, they came to his house (as I had to work) and Dan the Service Technician was able to rekey the 3 doors necessary. Dan was friendly and had my apprehensive Dad, perfectly comfortable, while he did his thing. Thank you Dan and the team at Suburban Lock and Key Service for the quick response and professional manner in which the work was done, on time and at the estimated amount.