My partner dropped her phone yesterday and even with an otter box, there was a crack in the screen !!! Can this be fixed....yes !!! We looked at numerous reviews, and called Icracked. You text them the problem online and a tech responds...comes to where you are. Joshua was our tech. Professional while being friendly. Very knowledgeable, and thorough with his explanation of the process. Fixed the phone screen and was on his way in less than 20 minutes. Service could not have been better !! These guys really can fix a cracked screen. Call them before you buy a new phone. read more

I had a screen repaired by iCracked and the color of the replacement screen was very desaturated and the pagination movement was jerky compared to my original Apple screen. After the cost of repair + tax and a measly 10% tip, the price was within a couple dollars of an Apple store repair $146 vs $149. Better to get it done at the Apple store for the flat $149 fee and get a good quality retina screen. I asked the technician to put my original cracked screen back on my phone and made a genius bar appointment with Apple instead. The iCracked technician charged me $40+tax for the labor and now I will head over to the Apple store to pay an additional $149 for a quality repair..... So I'm out almost $200 and a couple hours of wasted time for this experience. iCracked claims to use the same quality of products as Apple with their repair services, but they clearly do not. read more

I'd give them no stars if that was an option. Got my screen fixed and bought a tempered glass put on. Days later my screen began to act up. I contacted the guy who did my repair. He told me to take my perfectly good tempered glass off (that I paid for). Still didn't fix the problem. He then came over to try and fix it. Didn't. Couldn't figure out the problem, I suggested the Glass was not put on properly and he assured me he did it right. Didn't replace the protective glass. Charged me but left my phone broken. Then I went somewhere completely different where he just changed the glass and it works like a dream. On top of it, I contacted customer service who were less than helpful. Then sent a follow up email asking if I was happy with my experience. I expressed I was not and that was it. Save your money and go to "U Crack I Fix". read more

"We are writing today to notify you about a change to your Advantage device protection plan membership. Due to the evolving costs of device repair, the cost for those who elected to pay for their coverage on a monthly basis will change to: Single device plan: from $7/month, to $20/month Five device bundle: from $25/month, to $100/month Ten device bundle: from $45/month, to $200/month ^^ Email from Icracked Advantage I am writing this review today to publicly notifying you that much of an increase is ridiculous and I will be cancelling my services with you. There are also plenty of local vendors out there that will replace your screen for just as much if not cheaper.. read more

Cracked my phone the evening before, called them during work the next morning and then Monte showed up a few hours later... they replaced my screen added a protector and a new case as well as helping out another coworker at my office. They offer a great warranty for their products. The price was steep but reflects all the things they offer including traveling to you within the day and the quickness of their services. Quick quality! read more

Impressed with the fast and professional service that Kelvin provided. He was extremely courteous and knowledgeable. How awesome to have someone come to you to repair your phone. I will definitely recommend this company and Kelvin to anyone who may need a phone repaired. 9/26/15 UPDATE: boy was I far from right when I made this original post. Stay away... If repair is done great no problem but if you encounter problem then forget that they promise warranty repair. 6 days and still waiting. From 5 stars to 1 Update: finally got my phone fixed and got Kelvin Le again. He's very friendly and did the job well. Next time I will call him directly. He even gave me a free screen protector for my iPhone 6s. Happy at last read more

I was really busy at school and didn't want to take the time to go to a repair shop, drop off my phone and struggle to find my way back without GPS when classes were over. They came to my school and was done in 15 minutes. It was super quick and easy. Hopefully I won't have to use them again but if I do crack my screen again, I'll schedule an appointment with iCracked. A week later the repairer even text me to make sure I my phone was still doing ok. Thanks guys! read more

Cracked my screen and couldn't deal with it and didn't want to have to set up an appointment with the Genius Bar because I have work ya know. Well Chris came to my work and since we weren't busy he sat in the office and was able to replace my screen in about 10 minutes. Super awesome and I would recommend him to anyone. read more

Thank you Kelvin for making this a very smooth transaction. Great and speedy service, less than 2 hours. ATT's warranty was a $199 deductible. Then I would have to buy another screen protector, the one the sold me in December, obviously didn't work! Having Kelvin come to our house, without having to get in my car, drive, wait, buy another screen protector... AWESOME!!! I have a iPhone 6 Plus, the cost was $179 with the screen protector. read more

If I could give this place zero stars I would. This service is crap I went to the website, filled everything out, even got an email with some guys number to call for my broken phone screen. I call and call and call and call well you get the picture and NO ONE PICKED UP, so I was like hey I'll just leave a text message and he can just respond when he wants and it's been 8hrs and still no text message. I need my phone fixed and thought they'd be quick and fast but no! Complete opposite! If there is a system like this is place make sure people actually come through. This place is a sham and a scam I don't even know why I filled anything out if no one was going to do anything to respond. Why is this company even on yelp! read more

Monte is a pro. Fixed my screen after a mom/pop shop couldn't get it done and Apple wanted to charge me something crazy stupid. The response to the inquiry on the site was 10 seconds and he was at my house within the hour. Only reason it is 4 star is iCracked is more expensive than the mom/pop by $50, but he's worth it for the quality. If it (God forbid) happens again, I'd go to him first. Nice work Monte! read more

Amazing Service! Vernell was out to my work within 20 minutes of me setting up the appointment! He was so great and friendly and had my screen replaced in about 30 minutes. Hopefully I never have to have a screen replaced again, but if I do I will absolutely use iCracked! read more

This service has to be the best way to handle a cell phone repair. How much more convenient, quick, and reasonably priced can you get? I used iCracked to repair a cracked iPhone screen. The tech was able to meet me at my job within an hour. He was on time and very knowledgeable. He sat down and quickly replaced the screen. He was done in under an hour. The price was comparable to taking it into a repair shop or Apple store and was much more convenient. I highly recommend iCracked. read more

Non-existent customer service. My tech told me he'd arrive to my appointment early because it was a slow day. I didn't take my lunch break or run my errands so as not to miss him when he arrived early. He showed up 15 mins late. No phone call, nothing. He then yelled at me, in the lobby of my office, when I expressed my frustration at his lack of communication. This company will not get another penny from me. read more

Good guy; did a great job repairing an iPhone that I had subjected to more abuse than it deserved. He proved to be efficient, quick, knowledgeable, and thorough in testing. Highly recommended. read more

Used the main website to sell my used iPhone 5 (after RadioShack reps helpfully admitted it would only net $28 through them) and met Spencer locally to arrange the final sale. The entire process was very streamlined and efficient, and if you're honest with the amount of damage to your phone, they stick to their quoted price. The entire process took about 20-25 minutes, and besides ensuring the quality of the phone, Spencer also walked me through the debit card setup and confirmation process, because they DO NOT want to be accused of scamming people :) Polite, courteous, clear about the whole process, and nice to chat with while we were just hanging around. So even if you're just in a rush to squeeze this appointment in like me, it's a very good service. I'd definitely recommend iCracked for folks looking to sell their used phones over other services, and their trustworthiness speaks volumes if you're looking for a new tech to handle repairs and replacements. (Note: Unrelated to the service of iCracked, be aware that if you want to cash out your card, you can go online and find a Mastercard ATM locally that doesn't take usage fees, but if you've been using it already and hit an amount below $20, you're not getting anything; best off going to a store and telling the clerk to charge that amount left to a sale first, then use another card) read more

Stay away - horrible customer service, you call and they ask you to email. You email and they partially respond - they have no record of servicing me but they have charged my Amex eight times since July. I have been writing back and forth for the same amount of time and it seems as if every time I complain they charge me again!!!! Steer clear of these shysters. read more

The tech never showed up, called, emailed nothing. It was a complete waste of my day as I stayed home in order to get it repaired. Never use this service unless you are okay with them not showing up. Happened to my cousin as well. read more

Cracked my iPhone screen Friday night and made an appointment for the following morning. I was almost in disbelief that this service exists! Hunter was wonderful in communicating his arrival and had my phone back to new in less than 30 minutes. Can't thank him enough. Spread the word. Highly recommended. read more

If I would find a negative review I would use it to describe my experience with Icracked. I had a cracked iphone screen, and the technician came and changed it along with other changes for $155. Two days and the screen started jumping and would click on stuff that I don't click on. So it took me two weeks trying to get the technician to come repair it, and they would give me appointments and never show up and keep changing appointments. And when another technician was put on the job, he came, literally did a reset to some settings and told me that will do it, and if the problem prevails, just text me and I'll come replace the screen. And ofcourse, the problem prevails and the last thing they say your frame is damaged (which is not, and I sent them images of my iphone) it's your problem not yours. So for me I wasted $155 with such an unreliable service. read more

Excellent job. He was polite and informative and handled the transaction promptly

iCracked did a good job of repairing my phone screen quickly. Hunter was great. They communicated with me and stayed in touch all the way thru the process. I also had an issue with my touch screen after the repair and they came out again to warranty repair and troubleshoot the issue and it seems to be working fine now. Overall good experience. read more

Contacted them in the morning about a charging port for my iPhone and got a response from Sadiq within 20 minutes. I was impressed, he told me how it works and what the cost would be. He showed up a bit later than planned but it wasn't excessive, just 20 or 30 minutes. When he arrived he said he misquoted me over the phone and the part was $10 more than originally planned. OK fine. The price still wasn't outrageous, especially for them coming to me. I was OK with paying for the convenience and lowered stress. He started taking my phone apart and found that the part didn't need to be replaced, there was just a loose connection in the phone that he fixed, so I did not get charged for the part which I thought was really cool of the guy. Overall not bad a bad experience. 4/5 Would recommend. read more

Fantastic, fast on-site service - what more can you ask for? I haves brand new phone after job completed. Recommend highly.

I could not believe how awesome this service was. I decided to give it a try when I saw all the positive Yelp reviews. I got online, put in my info about my cracked iPhone 5S screen, got an immediate response from Monte within 1 minute and set up a time for him to come to my office. From the time I ordered it online to getting it fixed was 1 hour for $115. I will definitely call them again. read more

First time using service. Sold my iPad 2, didn't get as much as I thought hence the 4 instead of 5 stars but no fault of theirs just my own problem. Shane was my buy back tech, very punctual, even was there early! Very professional and knowledgeable. Met at local McDonalds and wiped out my sensitive info and had my Visa cash card quick! Will definitely use again. Thank you for your help! read more

Used this service for the first time with my wife's cracked iPhone 5. My tech was Shane Howard. It was quick, most communication was via text. Shane picked the phone up, brought it back next afternoon. It looks great. Quick, easy, affordable, and best of all worked with my schedule and communication habits (texting most info). I highly recommend. read more

I got an appointment at 7:30 in my town. "Brian" said that would work. He texted me at 6:50 and said he was an hour away. At 7:50 he was still an hour away. I called to confirm this. He said there was an accident in Austin. Told me this service is like going to the doctor meaning my appointment could be at one time, but I could get bumped to a later time depending on other appointments. He made some bs excuse that he had texted me multiple times, and I didn't answer. That was a lie. I had other things to do and found a place that was much cheaper. Would not recommend. I understand the convenience, but it's not convenient if they can't come even close to meeting the appointment time. read more

They were awesome. Eric was my tech and took care of everything. My daughter cracked her iPad screen. I submitted an online request to have the screen replaced. Eric came to my office in downtown, picked up the iPad, fixed it and dropped it off the next morning. It was extremely easy and Eric was very helpful and communicative. The price was the same or lower for an iPad screen than the last time it happened and I took it to a shop. Just over $100 after tax. Pretty great. I highly recommend them. read more

After my clumsy hands dropped my IPhone 5S one too many times, the screen cracked, and, in the midst of a busy week, couldn't imagine finding the time to get my phone somewhere to get it fixed. With iCracked, I didn't have to worry about finding a reputable phone repair place, since one was sent straight to my office. Monte was in and out in about 15 minutes, leaving me with a new screen and a screen protector. Great, great service. Would absolutely use this company again (but I hope I don't have to, because that would mean my clumsiness has struck again). Fast, easy, SO convenient, and affordable. read more

Do not waste your time with this strange operation. It's a bunch of subcontractors who want to take your iPad away to repair it at there home , I guess , but who knows since no one will give you a straight answer on the phone and I talked to them at least 6 times. First they said to me the repairs will be done at my house then they said NO and they needed to take it away to somewhere and let it dry ? I have had this iPad repaired before and no one needed it for 6 hours or overnight ever. They charge way more than I Fix on Forest and they are just strange operation that gave me some bad vibes . I would never let a total stranger walk off with my iPad or iPhone with all that personal information on it to a undisclosed location overnight ! Very bad idea folks ! read more

I have had my iphone fixed 3 times now....this service is awsome! Monte is the fastest tech I have seen yet! It took him a fraction of the time to replace my touch screen and bridge some connections that caused the screen to be black. Great communication, super professional, and FAST. If your iPhone is broke or ailing call him - he comes to you.!! Awsome read more

I cracked my screen 3 different times and finally got it repaired. David helped me with my phone and have me wonderful tech advice! Very pleased with my service an will send people there for sure in the future! read more

The only thing keeping me from giving 5 stars was the initial phone customer service rep. Didn't speak English. The actual phone fixer, Hunter, was awesome though. Super fast and accurate. Get comfortable with him in our house. Highly recommend! read more

Don't hesitate to use this service. My tech Chris was fantastic - personable, speedy service, and a good conversation during the repair.

Super convenient, great response time, and completely professional. Will hopefully not need to use these guys again, but will do if the need arises. Thanks again! read more

Monte came out to our Dallas office and fixed 3 iPhones and 1 iPad in 2.5 hours and what a great job he did they look like new! Thanks Monte and thank you iCracked read more

Called backed immediately. Came to my house within the hour. Spent 20 min fixing my shattered screen, would've been faster but my phone was bent a little. Did all this on a cold Friday evening. 5 stars isn't enough for the convenience of this service. Thanks Monte! read more

Fast repair and I don't have any problems with the replacement screen. The technician was professional and very nice. The repair only took about 20 minutes or so. Mobile payment was great and convenient for sure. read more

Seriously one of the best customer service I've had in a long time. I requested an appointment online, got a phone call to set up a time and an hour later someone came to my house and fixed it in 15 minutes. Prices are good too(not sure what competitors prices are though) got a new screen and all that's attached for 115$ read more