They had a phone advertised online, so I called to make sure they would be open and have the phone available as I would be driving about one hour to their store. For three days, no one has answered the phone or answered any of the messages I have sent. Looking at their reviews, I guess it's a blessing in disguise that they never got back to me. read more

Anytime I have phone issues this is MY GO TO place. Reliable original parts and hard working techs. I have 2 wonderful kids that are tech dependent for school and life and often mess up electronics. I have had water damage, charging issues, and cracked screens. I have laptop, and several phones here and have always left with my stuff looking brand new, and working so much faster. The tech named Zina is the best- but I have gotten my repairs done with others as well and they are all phenomenal. Definitely recommend! read more

If I could give this place negative stars, I would. DO NOT BRING YOUR PHONE HERE UNLESS YOU WANT IT COMPLETELY DESTROYED. I came in for a simple screen repair, and before they touched it, everything worked perfectly--Face ID, Apple Pay, MagSafe, my data, EVERYTHING. After their so-called "fix," my phone was completely unusable. These people are clueless, incompetent, and straight-up scammers. The technician messed up my wiring and the antenna (which, despite his complete ignorance, DOES EXIST). He had the nerve to argue with me and claim that the screen has nothing to do with Face ID, which is an outright LIE. Either they don't know what they're doing, or they just don't care that they're ruining people's phones. I took my phone straight to Apple, and after running a full diagnostic, they confirmed that these amateurs completely destroyed multiple key components, including: * Apple Pay module - BROKEN. No longer detected. * Ambient Light Sensor - BROKEN. No longer detected. * MagSafe module - BROKEN. No longer detected. * Baseband module - BROKEN. No longer detected. (Meaning my phone was no longer a phone--it was a useless brick.) At this point, my device was completely dead, just an expensive piece of trash. And here's the worst part: Apple themselves told me to NEVER get a screen repair from a third party, ESPECIALLY THIS PLACE, because they RUINED my phone beyond repair. To make things even worse, the manager and employee were beyond unprofessional--rude, dismissive, and straight-up lying to my face. Instead of owning up to their mistake, they kept denying responsibility even though my phone was perfectly fine before they got their hands on it. No refund, no apology, nothing. And let's talk about their fake reviews on Google. The only reason this place has decent ratings on Google is because most of the reviews are completely fake--probably written by the scammers who run this place. DO NOT BE FOOLED. They are frauds who will take your money and destroy your phone. This is a real review from first-hand experience today, and I am warning everyone: STAY FAR AWAY FROM THIS PLACE. These scammers stole $150 from me and left me with a phone that was completely destroyed, forcing me to buy a brand-new one. DO NOT TRUST THESE FRAUDS. They have no business touching anyone's phone. LISTEN TO APPLE. STAY AWAY. THIS PLACE SHOULD BE SHUT DOWN. read more

Quite a stellar experience! Epic deals and phenomenal customer service. I don't use those words lightly, so when I do; they hold great weight. Really enjoyed the various selection of Apple Watch accessories, as well as cases for iPhones. Started purchasing in 2020, definitely recommend! read more

Terrible people POOR customer service, absolutely rude and their third party screens are atrocious. Better to go to Apple they only charge a bit more but it's better than getting bad quality. read more

Would definitely come back here again! My I pad screen was broken and they had it ready for pick up the next day. Happy with the results and the new screen protector! Thank you!! read more

It was very unfortunate for my wife and I to take our son's iPad for repair at Fixtronics. The sales person said that it would take 1-2 days, but by the second day they didn't even start fixing the iPad. The sales person just said, "if you don't want to wait, just come and pick it up." The repair guy said "there's nothing wrong with the battery". I'll just charge you for the diagnostic" It's normally $50, but I give you 50% off, $25" There is something wrong with the battery, as the iPad charges the battery it bulges. We took the iPad back and paid the $25. I didn't trust them to do anything else. The first red flag that I missed in reading the reviews is all the 1 star and 5 star rating. Meaning I suspect that the 5 stars were added to balance out the 1 star ratings. Second red flag, the cut and paste message saying "under new management". No thought to the issue the customer face, just a blanket statement. My experience wasn't good and similar to the 1 star rating in terms on customer support and technical skill. In the future I'll read the yelp reviews more carefully and pick a place with better rating. read more

When it comes to customer service and negotiation fixtronics is the place .!! The employees are really helpful and will always try to find a variety of ways to have a solution towards your problem.!! They always meet customers needs and try there best to be as understanding and helpful as possible and the prices .! Can't get any better than this .!! read more

I had the same issue as all the other people. They "fix" the phone and magically something new is wrong with it

I hope this place is out of business very hateful owner........................ I like how you left that long detailed response to my review. The reality of the situation is the phone that I purchased did not work therefore you had to give me my money back no need to go into the reviews and try to make yourself look good the phone did not work point blank read more

Fixtronics Cellphone & Electronics Repair - Mobile Phone Repair Near Me - Carrollton, Texas

I went and got my phone screen fixed on my iPhone 11. I paid them and even recommended the place to a coworker. 6 weeks later my screen started having white lines all over. I called the store and they said they could replace my screen again for half price that was coming out to almost $100. I refused to pay. I took it down the street to be replaced somewhere else for much less and the person who fixed it said all the screws that hood down the board inside the phone were missing and that's why my screen stopped working. Also my coworker who I recommended had similar issues He spent $200 to fix his phone to find out it doesn't work anymore now. Terrible quality repair and rude once I asked them to fix my phone read more

I got my iPhone 7 Plus fixed perfectly here for a good price. Very quick and very nice staff. Highly recommend this place. I will be buying my next phone from them because they have brand new unlocked phones for half the price. Nice accessories and great customer service. read more

Fixtronics Cellphone & Electronics Repair - Mobile Phone Repair Near Me - Carrollton, Texas

Don't do business here: first they charge a diagnostic fee for every time you can come in even though it's for the same reason and then they charge you again for the part And replacement had two phones done hereAnd after spending over $300 in repairs they still refuse to warrant their work. Bad business model classic fix one thing and break another type business. Not a satisfied customer read more

Fixtronics Cellphone & Electronics Repair - Don't do business here: Not a satisfied customer after spending over $300 dollars in repairs. And still with a broken phone - Mobile Phone Repair Near Me - Carrollton, Texas

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So my friend purchased airpods pro at this location, and turns out they were fake. My friend paid 138$ for them then when i told him that they were fake, he tried to return them but they didn't accept returns or refunds. I talked to the lady and she told me no returns, as it said on the front door, but i didn't see a sign on the door that said 'we are selling fake products' -She specially said 'They are grade A quality' which was a lie, they are 'tws i500 airpods pro' usually run about 50$ come from china -The airpods had no noise cancellation -No transparency mode -A big delay when watching videos -And the case is fragile and cheap That is not 'Grade A' quality Don't market these as airpods pro and sell something different instead. Don't purchase airpods pro Edit* They are glued together, battery and circuitry read more

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Had an sd card installed and phone would not recognize it.Showed the two kids in the store what was going on and they looked lost: told me no refunds. Tried to contact Zena and to no avail.I will never come here again and highly suggest you don't either. read more

A few weeks ago I lost my iPhone and went to fixtronics for an iPhone 12 mini. I got a fair price & Zina completely styled up my new phone with a wireless charger. The owners of Fixtronics are some of the kindest and most helpful folks I've ever met. This is what it means to support local businesses. Thank you! read more

Saran was very helpful when I brought my cellphone in to have the screen replaced. He had it fixed in under an hour! I really appreciate the prompt + friendly service. read more

They did an excellent job here of finding and installing the replacement screen I needed for my Nokia 7.2 despite it was a more obscure device that other shops couldn't get parts for. 10/10 would and will use again Give them a call before you run over and they can give you a quote. read more

I gave them a phone call and Zina was really helpful and informative to help me figure out the problem with my husbands phone. We came in an hour before they closed && they found the problem and fixed it there at the store. I will definitely be coming back it I have any other issues with my devices. read more

I've been to thia location multiple times and have gotten the best customer service and advice when it came to my phone. They have a great selection of cars as well and are very knowledgeable on all the brands of accessories. I got my screen repaired and the turnover time was better than any other location I've been to. 10/10 would highly recommend!!! read more

I normally don't write negative reviews. But customer need be very aware. Went here to fix my MacBook Pro since it won't sync with my text message + OS reinstall. Front desk guy (nice & professional) quoted me a good prices and said 2 days for completion. However, 20mins after I left the owner called and claim his employee made a mistake. The owner quoted a higher price which I agreed based good yelp review. A day later the owner told me more work was needed which I approved again based their recommendation and on keeping same repire time. On third day owner called me in the morning stating my laptop will be ready by 5 pm. Drove there just to find that my Messages and MacBook Pro were still not syncing. I asked for a discount since not all services were done based on what was agreed - issues still not fixed. Employee name Aman was thoughtful and offer to check it.. then the owner showed up, started screaming at me, claiming everything was working.. I argued with him that full payment was not a problem as long as full services were rendered. I even left my phone with them for another 30mins so they can try to fix the problem, but no success. At the end I paid full quoted price since the owner held my computer hostage. Base on my experience I would NOT recommend this business due to lack of honesty, poor customer service - can't delivery what was promised. And you can't yell at your customer!! read more

Service was good at first I thought until she started trying to sell me broken and trash phones I said multiple times I want a new phone so she goes to the back and says she has to get it from there wear house I'm like cool I wait hours for her to come back with a phone then she comes back the phone looks new she goes over the phone speaker and calls me to let me know that it works I'm like ok cool I buy the phone now I have the phone for 2 weeks before I notice something is wrong with the camera I'm like with..... I let her know she tells me the only thing she can do is take it to her lab and charge me for what's wrong with it and also to me it's my fault for not checking it before I bought it so yeah don't waste your time and money buying there trash phones cause they have plenty......... read more

I took my cell phone in last Thursday evening to get the charge port repaired so they would have a full day Friday to make the repairs. They advertise one day repair. I called late Friday to see if it was ready and got voice mail and left a message to call me. As it was almost 8 o'clock and no one had called, I called again and again got a recording. I left a second message. On Saturday I called again and finally talked with a woman who said thet were trying to find a part and would get back to me in an hour or less, Nothnig! No call back. I checked on line to see if parts were the problem and found several adds for "Samsung Note 5 Charge Port", even an add for Walmart. I called them and said I wanted my phone back so that zI could go somewhere else. They said my phone was "at the lab" which I learned was in Garland, miles away. I finally got my phone back just before six and told them I thought there customer service was terrible. If that wasn't bad enough, when I got home I discovered that had put a sticker on the back that was very difficult to remove and I SAW THET BACK OF MY PHONE HAD BEEN DAMAGED AND CRACKED. THEY HAVE NOT HEARD THE LAST OF ME, WHATEVER YOU DO, AVOIND THIS PLACE LIKE THE PLAGUE! read more

Super awesome service and quality products! A friend of mine told me to go to this place since he lives near there. I stopped by after work to repair my broken screen on my iPhone 6. The owner was very friendly and insisted that I wait in store and he'll get it done which was shocking because the previous repair shops I've been to always made me come back, but not this place! He literally had it done in 10 mins despite his other orders (he looked busy with other orders) he had. Quick service and the cheapest price I've paid for a repair. He even hooked me up with a free screen protector!!!! Simply put........ This is the only place I'll ever go to now! read more

Came here to get my 8plus fixed and within an hour they were done! Super friendly staff and great pricing! Definitely come here!!

Fantastic customer service. We are very happy with our purchase and got a free phone case:)

I came with in a cracked iPhone 6 and left with a phone that was as brand new as when I purchased it. The screen replacement was done perfectly, without any problems. It was done in about 20 minutes as well, which was very quick and convenient. After calling other stores around the area, their screen replacements were all around $100, however I came here because these prices were much cheaper. Not only was the product great, but I also really appreciate the service. The gentleman knew exactly what he was doing and was more than happy to help. He works to make sure that the customer is truly satisfied. Will definitely be recommending this place to family and friends. read more

Give them a 10/10. Got my iPhone fixed and they were super friendly. Did my work in 20 minutes. Got a tempered along with a case. Great selection of accessories and affordable prices. read more

I really want to warn people NOT to come here. This is the second time I've changed my screen and it does not work. I learned my lesson that stuff like this is better to go to APPLE. I'm spending a lot of money so the screen won't last more than 2 months. read more

I had a negative experience at this place. Normally I'll just post a google review but I'm appalled by the way this business owners responds to his negative reviews, bad customer service, unable to have the slightest professionalism. Just smh..I do not recommend this place to anyone. I left a full description of my experience in the google page. Just take a look at his responses to any customer complaints or criticism and you will know what I'm talking about. read more

First of all, anyone with decent amount of years of training and experience in cellphone repairs can, well, repair cellphones. So that's not the reason why I'm leaving them a good review. It's the exceptional customer service I received by the owner. He's upfront about every charge and time it will take and even offered me a soda to drink while I was waiting (He even put on a Netflix for me to watch). He asked me how I was doing that day, what do I like to do, etc. It was little things like that made the difference; I was a person, not some guy with money. If I ever get any more problems with my phone (hopefully, not any time soon), I know where I'm bringing my phone to. read more

I would not recommend using this folks services at all, unless you want to be screwed over and pay someone else to fix their mistakes. Do not come here just my warning and bitter taste of experience. You will regret coming here and t will cost you more!! read more

I have a change of heart for this place. I was irate at first because my screen was malfunctioning days after repair. I went back up there before the 30 days and the young lady told me she couldn't help due to a microscopic scrape on my screen. I literally had to shut my phone off for it to work half the time. However, the management reconciled the situation and was very professional. I appreciate when people really care about their customers. Thank you fixtronics for your professionalism. I greatly appreciate it. read more

Took my laptop in for repair in October. After not hearing back from them for a few weeks, I called to check on the status and was told that they were still waiting to order new parts. I called every 2 weeks and they told me they still couldn't find the parts anywhere and that they were unable to repair my laptop. They had my laptop from October to the very end of December and I got it back in the exact condition that I gave it to them in and they did not even offer me a refund for the $76 I paid them at the beginning. I gave it to a different store and they fixed it in THREE days. As a college student, I heavily rely on my laptop and had to struggle for almost 3 months without it with the expectation that it would be fixed. I am very disappointed in this establishment because not only did they not fix my laptop, they made it seem like it was beyond repair and that I would need a new laptop. I highly discourage anyone from taking their electronic devices here. read more

Absolutely love this place! Excellent customer service, pricing, and products! Everything is done nicely and fast. Accessories are cheap too. I would highly recommend this place! read more

Quick service and great price. The free screen protector for yelp customers was a great bonus. Phone looks great.

Lack of capable personnel. I went in for a battery change and didn't get my computer back for 3 weeks. I was given no notice as to what was going on or why it was taking so long- until I went back to the store and requested updates. I was given multiple different reasons for the delay. Untrustworthy. read more

I took my iPhone to the Fixtronics at 1908 E Beltline Rd. in Carrollton on 9/26/16 for two things: to have it carrier unlocked seeing as I switched from AT&T to T-Mobile and to have a cracked screen replaced. The associate I dealt with told me the unlocking fee would cost $40 and that it would take 24-48 hrs. to process. It is now 10/3/16 and my phone still has yet to be unlocked. I have contacted and returned to the store multiple times only to hear it is "still processing" or "they have not received notification on the status of the unlock". To make matters worse, the touch screen is now acting improperly by repeating letters multiple times while typing or just not responding to my touch at all. Decided to recycle my old phone and buy a new one. I would not recommend taking your phone to be repaired to this specific branch. read more