We used Interior Exteriors to replace all of the blinds in our house and the entire process from…read morestart to finish took nearly a year. We had an awful experience with both the sales rep, Lorena, and Hunter Douglas, the product we purchased.
To share an example of our experience, during the initial install, it was discovered that the blinds for our daughter's room were ordered in the wrong measurement because Lorena entered the measurements wrong. It happens, no big deal! However, when the new blinds arrived (in the correct length), they were broken. They were taken back to Hunter Douglas for repair, but when they came back, they were more broken than they were before! We were told that Hunter Douglas could repair them again, which we didn't deem acceptable at this point and asked for new ones. This was agreed upon by all parties and new ones were ordered.
Finally, we received the correct sized blinds that were functioning how they should. But don't worry, the story isn't over yet...A couple of weeks after the install, both blinds started to operate improperly when they would go up and down. We reached out to Lorena, who put in a warranty claim. After waiting weeks and weeks, they finally arrived and guess what? They were the WRONG SIZE again AND broken! It was the same ordeal all over again. We started the process in August/September of 2024 and it took until the end of July 2025 to get the correct (and working) blinds in our daughter's room.
This is just ONE of the instances we've experienced through this install process. We've already had to take advantage of the warranty multiple times due to broken blinds or fraying material. Hunter Douglas sent us a card apologizing for the ordeal, which was nice, and offered us free solar chargers, which we didn't need. Four of our windows were measured wrong with the current valences we have, so we asked if they would be willing to offer us new ones to correct the failed installof 4 windows.
Hunter Douglas did not deem this an appropriate resolution and instead, offered us 5% off to have our new blinds re-installed correctly. We weren't very happy with this and spoke with Lorena, who gave us the impression that Dan, their measurer/installer, would come fix his work with the valences when he brought out the latest warrantied blinds for install.
Turns out, Lorena did not intend for this to be free of charge, either. When Dan came back out, he told us that Lorena said he was to give an estimate for the work to be done and for "you (Dan) to deal with them." Apparently, doing her job as the sales representative only goes so far...
Just the other night, the App disconnected us from our "home" because Lorena still hasn't disconnected our home from their install process! This isn't the first time this has happened. When they setup the blinds and connect to the app, they have to transfer ownership over to us...but it seems they have failed to delete our home from their end. It is the most frustrating thing to see Lorena is still the "owner" of our home system...
Lorena was kind and seemed understanding but then became very dismissive towards us. Hunter Douglas has been horrible to work with and has no quality control or customer service. We spent a pretty penny on this project and are left at the end of this as very unsatisfied customers.
We were planning on having our floors done through Interior Exterior, but will be taking out business elsewhere because of how Lorena handled this situation. We also will never recommend Interior Exterior nor Hunter Douglas to anyone. Never again!!
