The Timber Springs facility in Boise Idaho is not a place you want a loved one to be. Our family…read morehad tremendous difficulty with care for our loved one. Call light wait times were at least 20 min and most often 30 or more. Medications were found in our family members room that were unaccounted for. Bandages on wounds were not changed when we were told they were charted to be changed. The Executive Director is mostly unavailable. The Director of Nursing is very curt and uncaring when dealing with families. There seemed to be a lack of education with the staff concerning correct charting of medications, bathrooming, and other standard patient care in a skilled nursing facility.

Staff was professional, polite, and patient.. Their rehabilitation department exceeded…read moreexpectations. My aunt says that she loved the time she had with them. The facility smells clean and is clean. I am an R.N. at EMC and will recommend your facility to my peers, with gladness. My hope and prayers are for your facility to continue with this excellent standard of care that you provide..

This was my second visit to Primary Health in the span of 3 days. Nothing dramatic... just for a…read moreflu shot for myself. A little late in the season, but accomplished nonetheless. I came to this location last year for my flu shot as well, and both times were very easy. They already had my records and my insurance was current. They did not have to collect a co-pay so check-in was a breeze. There was two other people waiting and they were called back quickly. I waited about 7-8 minutes. The waiting room is a very typical set-up. Uncomfortable (but nice and wide) chairs, a random cooking show on the TV and an assortment of magazines. My oldest kiddo accompanied me (for hand holding during the shot, of course) and she was pretty jazzed about the double water fountain. So there you go. A very nice nurse took me in back and the whole thing lasted about 30 seconds! :) I prefer to get my flu shot from a nurse, rather than at the pharmacy and I've had great experiences at PH!

Ann and Brianna are efficient, friendly, and knowledgeable. I needed the flu shot and a TB test. I…read morewas in and out of the clinic in about 10 minutes even with filling all my paperwork out. They made it a smooth and seamless experience. Thanks so much! ***I had to go to the other Overland location to get my COVID vaccine. Matt was also super friendly, efficient, and did a great job administering the vaccine. Very happy with the care at both locations.***

Ader Rheumatologist is now gone due to salter closing? I was referred to no one, I have several…read moreauto immune including lupus, ran out of meds today, and no one is taking new patients. Does anyone else having this same issue??? Out of meds I've been on since 2005, just stopping does scare. me. Does anyone else have a recommended Rheumatologist? Please I need help. Thanks Anna

I give two stars because the women in front were professional and kind. When I got called back to…read moremy room to have an ultrasound done of my uterus I had no I idea is be stuck laying there with something inside of me held hostage by the tech ranting on and on about how terrible people of idaho are and how racist everyone is and how her daughter was 4 year old she wanted to have a penis. She also talked about how terrible all police officers are and how everyone woman should be able to get an abortion. I would have felt the same exact way if her views were the opposite. The point is I don't want to hear political beliefs ranted off to me during a medical procedure. I wouldn't go back because it was just too uncomfortable

The best urgent care I've ever experienced. And at my age that is saying a lot! I hope I never…read morehave to go anywhere else!

COVID-19 TESTING!! Two of us went to the Cherry Lane location for drive-up testing. We called the…read morescreening number in the morning, answered questions asked by a real human (Brianna? very comforting yet professional), and were advised to head for testing. Right at the driveway, we were met by clear signage, AND a very pleasant nurse who made sure we went to the correct part of the lot. We had ZERO wait time (mid-morning, on Day Two of this site opening!). Another nurse came right away to take our info, briefly explain next steps, and direct us to a parking (waiting) area. I note they had all of us using every OTHER stall -- good automotive distancing. Every step of the way (more screening questions; a phone call from admin from inside the building; time with either a doc or PA, and then the testing swabs themselves), St Al's personnel were cheerful, efficient, and reassuring. I was really amazed at how smoothly the entire process flowed (especially having seen the news about the zoo that is St Luke's' testing). We received two tests -- flu, and Covid. The flu results were ready in about 20 minutes. In addition, because of symptoms, a prescription was phoned in for us -- and was ready in just a couple of hours at our pharmacy. (Covid results take 7-10 days.) Shouts out to the entire crew working on March 19, at around 10am. PA Jose Gomez was kind - but still efficient - in assessing us. He also gave very clear information, and directions for what to do while awaiting results. The nursing staff we encountered were awesome. We felt well cared-for, and as prepared as we could be. Thanks to you frontline folks! And btw -- St Luke's took 48 hours to just call us back for "triage" nurse screening! With St Al's -- from the screening phone call to flu test results -- about two hours. Not saying this will be the same for you, but they are working hard, and seem to have process flow down well.

Dr Robinson took care of my son after he got electrocuted and his hand was severely burnt with a…read morehole in the palm. Us as parents had no stress and felt like we were well token care, my son went back to work with well use of his hands, Thank you to the staff and definitely the surgeon,

Went to see Dr Toomey, everything went well and had a surgery scheduled. Requested a letter so I…read morecan take to my workplace and was told that my name is on the to do list but not yet done. 5 weeks later and the surgery is 7 days away, I still have yet to receive the letter so I can be excused from work. Called and tried to cancel everything but was told that I couldn't until the assistant approved it. Was told that someone would call back to confirm cancellation, again; no one called. This office did not value my time as a patient. I do not recommend this place.

Amy on the night shift at Lifecare of Treasure Valley went the extra mile and showed my mom…read morekindness in managing her pain. We appreciate what she did to get that taken care of.

It's never easy to transition a loved one from the Independence of their own home to a care center,…read morebut Bonnie and her compassionate team at Life Care have made the process much better! When my grandmother came down with pneumonia and was required to breathe via a large amount of oxygen, she was unable to immediately go home from the hospital. She required a rehabilitation center to help strengthen her lungs and reduce her oxygen tank needs. I have never seen her like this! She gets up, does her exercises, is cheered on by the nurses and is genuinely enjoying making new friends at Life Care-- I don't think the ice cream parlor hurts either!

My 97 year old father-in-law is there for respite care. We were welcomed by admin and caregiving…read morestaff. They are wonderful.

Nurses are kind here but there has been no accountability for the injury they cause to my…read moregrandmother who was in after having a broken hip fixed. She was ran into a wall by a nurse (complete accident) and her leg hit the wall and long story short, they broke her leg in a different location. They did not inform anyone of what happened and still have not. We wouldn't have known if my grandma hadn't said anything. No one is taking accountability and trying to place blame everywhere else. Very disappointing. The facility and staff seem very kind and considerate however every time I have gone in. The facility is clean. I really wish this accident didn't happen otherwise I'd have a much different review.

I had a bone density scan this week at St. Luke's Eagle location. A majority of my appointments…read moreusually take place downtown or in Meridian. So, it was nice to have a 5 minute drive to my appointment since this office is down the road from me. The receptionist here is so nice! The downtown location should take a couple lessons from the Eagle location. The receptionist smiled at me. She was kind asking me my general check in questions. She had personality. These basic skills are lacked in 90% of the people who work in registration downtown. If I can have all my appointments here, I would. I hung out in the waiting area till it was my turn. Zach, the imaging tech called me back to the scanning room. He went through the process of the scan with me and guided on how my properly lay on the scan machine. He had me position my legs differently for a couple scans. And before I knew it, I was done. It was quite an easy process which was nice. My other appointments require getting poked at. The Eagle office is night and day compared to Downtown. They are so nice here. It's a smaller facility with an Urgent Care unit which is nice for non emergency visits. It bums me out that I have to deal with the rude receptionists and security check in staff when I'm Downtown. But it was nice to see how the other half are treated at this location. I will have to get more appointments fulfilled here. I leave happy which is nice.

I had to have a nuclear stress test done today. While it may not be the highlight of my day,…read moreeveryone I dealt with at a saint Luke's was absolutely amazing! From theoment I walked in, the staff the checked me in were awesome! The nurse that took me in back and ran the scanachine was phenomenal and friendly. The two nurses that administered the stress test were amazing and friendly. To say the least, the staff made a note so pleasant test absolutely wonderful!! Thank you so much!