I'm writing as a guest of my grandparents. I've stayed in their guest room that the property…read moremaintains. Beautiful building. Massive building. Definitely got lost a few times. The guest room is quite nice though those beds have slightly more give than concrete.

I just re-signed my lease agreement & This will be my third year here! Overall great place with…read moregreat staff! And all sorts of amenities! My incentive for resigning my lease was this very nice Carote kitchen set! I adore it! Thanks to all who made this possible!

I have been living at Providence Pointe for almost two years and it has been a great experience…read more The apartment is very nice and roomy. There are also some great amenities such as the pool, fitness center and dog park. The staff is great and responsive especially with maintenance issues. They have also done a great job having activities and really creating a good environment and community. One of my favorite apartments I have lived in.

the worst. will not fix anythin. have a moldy leaking ceiling for over two years. they are in no…read morehurry to fix it. it's caused so much damage to the building but they are not skilled enough to find it. do not let them ruin your building!!!

Worst property management I've ever encountered. Scheduled a tour with Logan a week in advance and…read more30 minutes before the tour (which I traveled 45 minutes for) he calls and basically says he doesn't think it's worth his time because I wasn't planning on signing immediately. I made them aware of this a week prior. After telling Logan I would still like to tour he, apparently reluctantly, confirmed our appointment then cancels it 5 minutes before our scheduled time due to a "calendar conflict". We had this scheduled a week in advance. Just absolutely unprofessional.

I've lived in the Windsor Square Apartments in Windsor Heights for eight years. Several times I…read morethought about moving but always decided against it because the location was amazing (right off the freeway), rent was well-priced, the amenities are great and the staff is amazing! I always felt safe and cared about by Kimber (manager) and the rest of the people taking care of the complex and my apartment. It's going to be hard to move out next week as I've had so many wonderful memories in this apartment, but moving in with my partner is the only reason I'm leaving. I highly recommend this apartment -- and have had several friends move here over the years -- and know you'll love it as much as I have!

SaddleBrook located in the heart of Urbandale is a great community to live at. So many floor plans…read moreto choose from, perfect for everyone! Maintenance is responsive, office staff is great, and it's such a well kept place to be!

if you like living in an over priced, ill maintained, moldy apartment complex this is the perfect…read moreproperty

This place was terrible for my mental health. I kid you not I was losing my mind literally from how…read moremany times people would repeat awwww to my puppy. The incompetence was unreal. I couldn't take the stairwell either due knee injuries. After this kind of experience I will never live in an apartment again. I moved out before my lease was up. They did make a pretty penny off me that definitely wasn't worth the experience. Wouldn't recommend this place. Management is more worried about themselves.

This is a beautiful property! I would recommend it to all of my friends - their community is the…read morebest part of living here.

This is the third one-star review for this complex. Please understand they are warranted…read more.. I put in an online application for this complex due to its location. When I went on a tour, the people who did the tour were nice. The property and apartments aren't nice and the other apartments in the area are much nicer for less money. This apartment changed the move-in special after I put in my application and said they couldn't offer me the special due to "fair housing laws" (I think she meant fair housing act) even though I had NOT signed a lease. Look for other apartments in the area... There are good options.

I had thought this complex was decent until I moved out! They did not give me my deposit back even…read morethough I left a completely clean, no damage at all apartment. When I have tried to contact them to have them explain why they only gave me $50 of $300 back, they have not returned emails or phone calls. I have tried to contact R&R Realty with no luck either. They had always struggled with communication but I am especially disappointed in how they handled my deposit return. I would not have gone to any length to leave a clean apartment if I had known I was going to be screwed out of my deposit either way. Very disappointing!!!!

My girlfriend and I lived in a unit for over 3 and a half years. I want to be clear from the start:…read morewe were told when we moved in, that we wouldn't be charged for any holes from nails for hanging pictures, etc. We were explained the difference between refundable, and the non-refundable deposits. We were told by Susie about the non-refundable deposit and how it would help us when we go to move out. Meaning that money for the non-refundable deposit would be money going towards last months rent, damages, and anything else that they would try and nickel and dime us for at move out. We also referred a friend to live there. He fulfill the obligations to meet our referral bonus requirements and they were never given to us. We had to talk to Fatima and the other resident managers three or four times to get anything done about the referral bonus. That was not that case what so ever. They tried charging us over $1300 or so dollars for "damage" and painting and all other sorts of crap that I figured they would do when we go to move out. It was very convenient that Susie no longer works for West Pointe, the person who explained the non-refundable deposit. After some back and forth over the nonrefundable deposit, and friend referral, they finally gave us a revised move out total charge of $1029. No where close to the $250 referral bonus, and anyone with a brain would try to go for a refund on their deposit? They made me think the money went towards moving out, when it went to NOTHING! They just keep the $400-800 and you'll still be paying out your ass when you're moving out too? So if you're reading this, don't fall for their bs tactics and fall for it being "cheaper". They're full of shit. Not only could they not respond in a timely manner, with an email or phone call. They decided to send that $1029 to a debt collection agency. Absolutely go fuck yourselves. Enjoy the $500 that you'll get from the collect agency. You guys (Fatima especially) suck. If I could do 0 stars, I would.

Unknown charges with rent and maintenance sucks management don't care about anything but themselvesread more

Everyone please just be aware of the menager/owner. He'll be nice to you untill you move in. You'll…read morenever get your deposit back, and in fact you'll have to be asked to pay more. My wife and I lived there for a year and when we bought our first home and needed our payment history printed and sent to the bank he didn't even want to answer phone call or anything. I guess he was mad that we bought a place and needed to move out. Also he knew we are moving out but he wanted to have that in writing witch we didn't realize you actually have to do so we ended up paying another extra month because we were a few days late with written notice about moving. Besides the fact this place in general is disgusting so is menagment/owner. I would not recommend this place to anyone.

Though the apartment is a good value for the location, the manager is less than trustworthy. After…read moremoving in to a filthy apartment and having it professionally cleaned before moving out, he deducted cleaning costs and painting cost from the deposit. Be sure to take photos and hold him to it. He is not someone to business with. I'm guessing most people just write off the $350 as the cost of dealing with an a hole.